We are looking for a motivated and results-driven Lead Generator / Sales specialist to join our team on a long-term contract basis. This role focuses on identifying and qualifying leads, engaging prospects, and supporting senior sales representatives in driving business growth. If you are passionate about sales, enjoy working in a collaborative environment, and thrive on achieving measurable results, this position is an excellent opportunity to advance your career.<br><br>Responsibilities:<br>• Conduct outreach to potential clients to qualify leads and assess their needs.<br>• Schedule meetings for senior sales representatives by identifying high-potential prospects.<br>• Perform detailed research to support lead generation efforts and maintain accurate records.<br>• Collaborate with marketing teams to understand lead scoring systems and improve qualification criteria.<br>• Assist in preparing proposals and conducting client research to support sales activities.<br>• Participate in client presentations and sales meetings to better understand customer requirements.<br>• Manage pipeline tracking and lead follow-ups to ensure timely responses and conversions.<br>• Support marketing campaigns and events to enhance lead generation efforts.<br>• Provide feedback to marketing teams on lead quality and help refine lead management processes.<br>• Contribute to the development of sales enablement materials and case studies to drive business success.
<p>65,000 - 70,000 + commission</p><p><br></p><p><strong><u>Benefits</u></strong></p><ul><li>M/D/V</li><li>PTO</li><li>Holidays</li><li>Paid expenses</li><li>Car allowance</li><li>remote</li></ul><p><strong>Responsibilities</strong></p><ul><li>Develop and execute monthly, quarterly, and annual sales plans.</li><li>Lead, mentor, and motivate the sales team to achieve targets.</li><li>Identify new business opportunities and maintain strong client relationships.</li><li>Analyze sales data and recommend improvements for better performance.</li><li>Collaborate with marketing and product teams to align strategies.</li></ul>
<p>We are looking for a dedicated and detail-oriented Sales Assistant to join our dynamic team in New Rochelle, New York. This role offers an opportunity to support the company’s growth by ensuring exceptional client satisfaction and retention. As a key bridge between customers and internal departments, you will handle inquiries, resolve challenges, and manage documentation meticulously while fostering strong client relationships. If you thrive on clear communication, teamwork, and enjoy contributing to sales initiatives, this position is your chance to make a meaningful impact.</p>
<p><strong>Sales Compensation Analyst</strong></p><p><strong>Location:</strong> Mahwah, NJ or Memphis, TN</p><p> <strong>Employment Type:</strong> [Full-Time/ 78 weekContract]</p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Sales Compensation Analyst</strong> to play a critical role in designing and managing incentive compensation programs that drive growth and align with strategic sales objectives. This position requires strong analytical skills, attention to detail, and the ability to collaborate across multiple business functions.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Design and Develop Compensation Plans:</strong> Create and oversee incentive compensation plans for a multi-channel, multi-divisional field sales organization, ensuring alignment with financial and business models.</li><li><strong>Manage Calculations and Payments:</strong> Perform monthly, quarterly, and annual calculations, validations, and payments for incentive compensation components and bonus commissions.</li><li><strong>Cross-Functional Collaboration:</strong> Build and maintain partnerships with Finance, HR, and Sales leadership to ensure compensation strategies align with organizational goals.</li><li><strong>Territory Alignment:</strong> Partner with sales leadership to manage territory changes and assess associated sales and quota impacts.</li><li><strong>Data Management and Reporting:</strong> Develop, maintain, and update systems and processes for tracking and reporting compensation metrics.</li><li><strong>Ad Hoc Analysis:</strong> Support special projects and reporting requests, including quarterly projections, financial accruals, and trend analysis.</li></ul>
<p>We are looking for a motivated Lead Generator / Sales team member to join our dynamic team in New York, New York. In this long-term contract role, you will play a pivotal part in driving business growth by identifying prospects, evaluating leads, and supporting the sales team in achieving ambitious targets. This position offers an excellent opportunity to develop foundational skills in sales and marketing collaboration while contributing to the success of a high-energy, performance-driven environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Lead Qualification & Initial Engagement</strong></p><ul><li>Qualify and nurture MQLs through outreach and discovery calls.</li><li>Conduct preliminary needs assessments and book qualified meetings for senior sales.</li><li>Research accounts, identify prospects, and support lead generation/data entry.</li><li>Partner with commercial marketing to understand lead scoring and qualification criteria.</li></ul><p><strong>Sales Support</strong></p><ul><li>Assist senior sellers with proposal development and client research.</li><li>Participate in sales meetings and selected client presentations.</li><li>Maintain accurate lead tracking and pipeline hygiene in the CRM.</li><li>Support marketing events and lead-gen campaigns.</li></ul><p><br></p>
<p>90,000 - 110,000</p><p><br></p><p>benefits include</p><ul><li>medical</li><li>hybrid schedule</li><li>paid time off</li></ul><p>My client, a rapidly growing Equipment Leasing company located in Bridgewater, has an opportunity for a Sales and Use Tax Manager and offers a Hybrid schedule and great benefits!!</p><p>• Coordinating billing (chargebacks) to lessees ensuring collection of taxes.</p><p> • Reviewing sales/use/property tax returns prepared by the other sale/use/property tax staff members, including analysis of the reasonableness of the filings given the reviewer’s knowledge of the company and follow up, as necessary, on unusual findings or relationships.</p><p> • Reviewing lease supplements and researching state tax law to determine appropriate sales and property tax treatment of leased equipment and ensuring that appropriate exemption certificates are on file to avoid potential audit liability. This determination is based on a review of a combination of information provided by the customer and researching applicable tax law and requires knowledge of both the customer and state tax law.</p><p> • Interacting with collection staff and customers as needed to resolve collection issues with respect to sales and use and property tax.</p><p>• Assist with state and local income tax audits and notices.</p><p> • Reconciling tax liabilities, chargebacks and tax payments to the general ledger and recommending charge offs or other reconciling entries, as appropriate.</p><p> • Serving as the sales/use and property tax audit liaison including performing self-audit of company documentation, responding to audit inquiries and attempting to minimize or negate any tax, interest or penalty assessments.</p><p> • Maintaining tax processing software.</p><p> • Obtaining signatures and payments needed for completing and mailing returns.</p><p> • Assist with preparation of state income tax returns (50 states) and related schedules for consolidated, combined and single entity filings.</p><p> • Assist with preparation and filing of city/local jurisdiction income tax returns & licenses.</p><p> </p><p> </p><p> </p>
<p>We are looking for an experienced Merchandising Manager to join our team in the Old Bridge, New Jersey area. In this role, you will oversee the strategic planning and execution of grocery category initiatives, driving sales growth, profitability, and competitive advantage. This is an excellent opportunity to collaborate with vendors, members, and store owners while ensuring alignment with organizational goals.</p><p><br></p><p>Salary is 85,000 - 125,000.</p><p><br></p><p>Benefits include Medical, Dental, and Vision Insurance, 401k, and PTO.</p><p><br></p><p>Responsibilities:</p><p>• Develop and achieve category objectives, including sales targets, gross profit margins, and promotional income.</p><p>• Negotiate contracts, pricing, and promotional programs with vendors and brokers to enhance market competitiveness.</p><p>• Plan and execute weekly promotional campaigns with accurate sales forecasts and competitive pricing strategies.</p><p>• Prepare presentations and materials for committee meetings, including ad reviews, promotional pricing, and new product proposals.</p><p>• Monitor market trends, competitor activities, and category performance to inform strategic decisions.</p><p>• Maintain and update product assortments, ensuring accuracy in item setup, costs, and data management.</p><p>• Manage vendor billing processes, resolve discrepancies, and ensure timely error resolution.</p><p>• Conduct regular business reviews with vendors to evaluate performance and identify growth opportunities.</p><p>• Attend industry events to negotiate deals and secure promotions beneficial to the organization.</p>
<p>Our client is looking for an experienced Merchandising Manager to join their team in the Old Bridge, New Jersey area. In this role, you will oversee strategic planning, execution, and income objectives for assigned grocery categories. Your efforts will focus on optimizing sales, managing vendor relationships, and ensuring alignment with business goals. </p><p><br></p><p>Salary is 85,000 - 125,000.</p><p>Benefits include Medical, Dental, and Vision Insurance, 401k, and PTO.</p><p><br></p><p>Responsibilities:</p><p>• Develop and achieve budget objectives, including sales targets, gross profit margins, and promotional income for assigned categories.</p><p>• Lead negotiations with vendors and brokers to secure competitive pricing, promotional programs, and contracts.</p><p>• Plan and implement weekly promotional campaigns, including creating competitive ads and accurate sales forecasts.</p><p>• Prepare and present materials for committee meetings, such as competitive ad reviews, promotional price points, and new product proposals.</p><p>• Conduct market research to analyze trends, competitor strategies, and category performance for informed decision-making.</p><p>• Maintain and optimize product assortments by managing item setup, cost accuracy, and inventory updates.</p><p>• Resolve vendor billing issues efficiently, ensuring accurate and timely processing of invoices and payments.</p><p>• Monitor and maintain gross profit margin targets in alignment with quarterly goals.</p><p>• Perform regular pricing reviews to ensure competitiveness in the market.</p><p>• Collaborate with vendors and attend industry events to negotiate deals and secure promotions for the organization.</p>
<p>We are looking for a detail-oriented AR/Collections & Order Coordinator to join our team in the Florence, New Jersey area. This role involves managing accounts receivable, coordinating sales orders, processing invoices, and handling collections. The ideal candidate will thrive in a fast-paced environment and effectively collaborate with sales and operations teams to ensure seamless order management and customer satisfaction.</p><p><br></p><p>Salary is 65,000 - 70,000.</p><p><br></p><p>Benefits include health, dental, and vision insurance, 401k, and PTO.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and organize sales orders for customer approval and signatures.</p><p>• Coordinate with sales representatives to verify order accuracy and ensure timely processing.</p><p>• Communicate regularly with the Purchasing Manager and Dispatcher to align material needs and delivery schedules.</p><p>• Provide daily updates to customers regarding order status and delivery timelines.</p><p>• Address customer inquiries promptly and offer effective solutions to resolve issues.</p><p>• Assist in completing credit applications and review sales orders for compliance.</p><p>• Maintain accurate customer records and oversee the invoicing process.</p><p>• Collaborate with team members to support departmental goals and foster a positive working environment.</p><p>• Adapt to changes in workflows and procedures to optimize efficiency.</p><p>• Take initiative to manage responsibilities independently while adhering to company policies.</p>
<p>Longstanding and stable CPA firm with offices in Bergen County seeks a Client Facing Accountant. The role with heavy client communication and interaction requires 5+ years of experience preparing client financials with supporting documentation, account reconciliations and detail. Candidates for this role should have a degree in accounting or something business related, or some very strong experience within this area, any exposure to payroll taxes, sales & use taxes as well as QuickBooks. Great role with opportunity for growth and bonuses. </p>
<p><strong>International medical services/products company seeks a Financial Analyst to work as the financial lead within the Marketing department. In this sales team facing role you will assist with compiling data to provide insight into product/service sales mix, profitability, salesperson productivity, territory/customer profitability and potential sales amongst other KPI. Candidates for this role should have 2+ years of experience in the above reporting, with very strong systems skills(Excel, business intelligence software), data manipulation/analysis experience, and a degree in business related discipline and experience. </strong></p>
<p>Our client is looking for an experienced Finance Manager who has a background in designing executing, and optimizing, customer rebate and incentive programs. This role is newly created due to growth and will be pivotal in driving growth. The ideal candidate will collaborate across departments to provide advanced financial insights and shape scalable, impactful programs.</p><p><br></p><p><strong><u>Role is in office, candidates must be commutable to Orange County, NY.</u></strong></p><p><br></p><p><strong><u>Qualified pricing and incentive program driven finance candidates can apply directly to Joe.Ciavardini@RobertHalf</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Develop, implement, and optimize rebate and incentive programs to support revenue growth and margin management.</p><p>• Conduct detailed financial analysis to evaluate program performance and identify opportunities for improvement.</p><p>• Collaborate with Finance, Sales, and Pricing teams to align strategies with profitability and scalability goals.</p><p>• Manage customer relationships to ensure financial objectives are met and foster long-term partnerships.</p><p>• Lead and guide a financial sales team, ensuring alignment with organizational goals.</p><p>• Ensure compliance with regulatory requirements and internal policies in all financial operations.</p><p>• Oversee key accounting processes, including contract pricing and customer pricing analysis.</p><p>• Utilize advanced analytics to assess business performance and inform strategic decision-making.</p><p>• Set and monitor financial targets, working closely with cross-functional teams to achieve shared objectives.</p>
<p>We are looking for a dedicated Accounting Clerk with customer service expertise to join our client's team in Bucks County, Pennsylvania. This hybrid role combines accounting responsibilities with customer support, requiring strong organizational skills and attention to detail. The ideal candidate will contribute to both financial operations and ensure exceptional service to our customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries professionally and assist with sales and service-related questions.</p><p>• Process customer orders in QuickBooks, ensuring accurate pricing and timely confirmations.</p><p>• Track purchase orders, reconcile costs, and provide shipping updates to vendors and customers.</p><p>• Monitor inventory levels, coordinate shipments, and handle restocking tasks when necessary.</p><p>• Maintain detailed records for major equipment sales, including warranties and submission documentation.</p><p>• Generate invoices for parts and accessories, follow up on overdue payments, and manage collections.</p><p>• Record vendor bills, reconcile expenses, and process expense reports in QuickBooks.</p><p>• Prepare weekly sales order reports and share them with management.</p><p>• Assist with administrative tasks, including overseeing office supply inventory and supporting special projects.</p><p>• Collaborate with customer service representatives during absences or peak times.</p>
We are looking for a skilled Tax Manager to join our team on a contract basis in New York, New York. This role is ideal for someone with extensive experience and a strong background in corporate tax provisions and accounting. You will play a crucial role in overseeing tax processes, ensuring compliance, and managing tax-related reporting and filings.<br><br>Responsibilities:<br>• Lead the preparation and review of corporate tax provisions to ensure accuracy and compliance.<br>• Collaborate with external providers to manage tax-related tasks and resolve backlogs.<br>• Oversee the preparation of return provisions and true-up journal entries.<br>• Develop and implement quarterly tax filing processes to streamline operations.<br>• Supervise and guide an employee responsible for day-to-day tax operations.<br>• Provide expertise in bringing outsourced tax provisions in-house.<br>• Ensure all tax-related journal entries are accurately adjusted and prepared.<br>• Conduct ad hoc financial analysis to support tax-related decision-making.<br>• Utilize tools such as CCH ProSystem Fx and CCH Sales Tax for tax processes.
<p>International medical services provider seeks a sales facing Senior Financial Analyst to join their team. </p><p>Candidates for this role should have experience supporting the sales team with financial advice based on sound analysis and modeling supporting decision making, knowledge of pricing and strategy, deal structuring and positioning, ideally</p><p>experience within the medical plan space, strong Excel skills, ability to present ideas and back them with sound financial support, 3+ years of experience, degree in business related discipline. Definite opportunity for growth and</p><p>promotion. </p>
We are offering an exciting opportunity for a Tax Manager in the public sector. This role is based in Fairfield, New Jersey and will focus on overseeing tax operations in a boutique CPA firm. This role will involve managing the tax department, handling various tax returns, and interacting with clients directly. <br><br>Responsibilities:<br>• Oversee and increase the Tax Department headcount in response to the expanding client base.<br>• Become a valued member and contributor to the management team. <br>• Handle tax knowledge related to individual, partnership, and corporate returns.<br>• Manage and delegate work to staff efficiently and effectively.<br>• Directly interact with clients and respond to their inquiries.<br>• Utilize various accounting software systems for tax operations.<br>• Perform auditing and compliance duties as per industry standards.<br>• Handle entity formation and income tax accounting tasks.<br>• Utilize knowledge of CCH ProSystem Fx and CCH Sales Tax for tax operations.<br>• Oversee and manage various accounting functions within the firm.
We are offering an opportunity for a meticulous and organized Tax Manager to join our CPA firm based in Rochelle Park, New Jersey. This role involves managing tax operations, supervising staff, and interacting with clients in a professional setting. <br><br>Responsibilities:<br><br>• Supervising tax services and ensuring the quality of work produced by the tax department.<br>• Managing and delegating work to staff effectively to ensure efficient operations.<br>• Handling tax operations for individual, partnership, and corporate returns, ensuring compliance with tax laws and regulations.<br>• Utilizing various accounting software systems and ERP for efficient tax management and compliance.<br>• Engaging directly with clients to address tax-related inquiries and issues.<br>• Implementing and managing auditing processes to ensure accurate financial reporting.<br>• Adhering to and ensuring compliance with accounting standards and regulations.<br>• Assisting with entity formation and income tax accounting tasks.<br>• Utilizing ADP Financial Services and CCH Sales Tax for effective financial management and tax compliance.<br>• Providing guidance and training to staff on accounting functions and practices.
<p><strong>Staff Accountant </strong>- Milford CT</p><p><strong>Reference ID:</strong> BR0013307998</p><p><strong>Contact:</strong> Brittany Rizzo / [email protected]</p><p><br></p><p>Our growing client is adding a staff accountant to their team! In this role, you will play a key part in managing financial records, ensuring compliance with tax regulations, and supporting accurate reporting processes. This position offers an opportunity to contribute to the financial health of the organization while honing your accounting skills, and working under a top notch Controller. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and review corporate tax returns to ensure compliance</p><p>• Manage sales tax filings and address related inquiries.</p><p>• Post and reconcile journal entries to maintain accurate financial records.</p><p>• Maintain and update the general ledger to reflect all transactions accurately.</p><p>• Assist with month-end close processes, including account reconciliations and reporting.</p><p>• Analyze financial data and prepare reports for management review.</p><p>• Collaborate with team members to improve accounting processes and procedures.</p><p>• Support audits by providing necessary documentation and information.</p><p>• Monitor and ensure adherence to company accounting policies.</p><p>• Backup for accounts payable, accounts receivable and payroll functions as needed</p>
<p>The salary for this position is 135,000 - 150,000. The benefits include medical, vision, dental, disability, life insurance, flexible spending accounts, 401k, holidays and paid time off.</p><p><br></p><p>We are seeking a Tax Manager to join our client's team in the Lawrenceville, New Jersey area. The Tax Manager will be responsible for preparing tax provisions, maintaining and developing our financial systems, and ensuring compliance with national and international tax laws.</p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Prepare and handle tax provisions from scratch</p><p>• Use accounting software systems to maintain accurate financial records</p><p>• Provide expertise in national/multi-state tax regulations</p><p>• Conduct internal audits to ensure compliance with tax laws</p><p>• Utilize Accounting Functions, CCH ProSystem Fx, and CCH Sales Tax for financial management</p><p>• Develop and manage the Annual Income Tax Provision</p><p>• Assist in Entity Formation for various business ventures</p><p>• Ensure compliance with IFRS and other international tax laws</p><p>• Use ADP - Financial Services and CaseWare for financial services and auditing</p><p>• Work with the team to improve and maintain financial systems.</p>
<p><strong>Contracts & Pricing Analyst </strong></p><p><strong>Location:</strong> Remote, EST </p><p><strong>Employment Type:</strong> 17 week contract, extension or conversion </p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Contracts & Pricing Analyst</strong> to support U.S. sell-side contracts and proposals for key customer groups, including Enterprise Account Management (EAM) and Customer Solutions teams. This role is responsible for partnering with EAM and Sales leadership to develop strategic pricing and rebate agreements, manage contract execution, and lead the creation and coordination of RFP/RFI responses. The ideal candidate will work independently, applying professional judgment and collaborating across multiple departments to ensure timely, accurate, and market-relevant deliverables.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Pricing & Rebate Contract Development:</strong> Partner with EAM and Sales leaders to develop strategic pricing and rebate programs that benefit both the organization and customers. Review proposals for feasibility and draft contract language aligned with business objectives.</li><li><strong>RFP/RFI Management:</strong> Lead the creation, coordination, and submission of complete and professional RFP/RFI responses. Ensure accuracy and timely delivery of bid packages.</li><li><strong>Contract Execution:</strong> Collaborate with EAM and Sales teams to ensure proper implementation of pricing and rebate agreements for all customers receiving discounts.</li><li><strong>Master Terms & Conditions:</strong> Work with Legal and external customers to develop and maintain master terms and conditions templates for efficient contracting.</li><li><strong>Repository Management:</strong> Upload signed contracts into designated repositories and maintain organized records.</li><li><strong>Process Improvement:</strong> Continuously review internal processes and technology to identify opportunities for efficiency and implement improvement strategies.</li><li><strong>Cross-Functional Collaboration:</strong> Maintain strong relationships with internal teams, including Legal, Finance, Contract Management, Customer Intelligence, and Commercial Operations.</li></ul>
<p>Midsize manufacturer with operations in Essex County NJ seeks a Controller to join their growing organization. Supervising a small staff, responsible for m/e close, financial statement preparation, work with the sales & operations team, reviewing pricing/profitability, work with Plant Management to review costs of production and new product costing, assist with SAP 4hana implementation. Ideal candidates have experience within the manufacturing industry and implementation of a ERP system, preferable SAP. Opportunity to grow as the company grows and be a part of the finance and operations team. </p>
<p>We are looking for an experienced Tax Manager to join our team in Bethlehem, Pennsylvania. In this role, you will oversee tax return reviews, provide expert guidance to clients, and manage staff assignments to ensure timely and accurate tax preparation. This position offers the opportunity to work closely with ownership to enhance processes and deliver high-quality service to a diverse client base.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Perform final reviews and approvals for a portion of the firm's tax returns, sharing responsibilities with ownership, and prepare complex returns as needed.</p><p>• Communicate directly with clients through various channels to provide personalized and constructive tax advice for individuals, entities, and other client types.</p><p>• Collaborate with clients prior to year-end to identify projections and planning opportunities.</p><p>• Oversee staffing assignments for tax preparation, ensuring deadlines are met and workloads are effectively distributed.</p><p>• Work alongside ownership to establish a systematic approach for handling tax notices and examinations with thorough documentation.</p><p>• Contribute to the development and improvement of digital tax file processes, including checklists and lead sheets.</p>
<p>85,000 - 100,000</p><p><br></p><p>Benefits include:</p><ul><li>health </li><li>paid time off</li></ul><p><br></p><p>Our client is looking for a dedicated Agency Manager to oversee the daily operations of an in-house insurance agency in the Asbury Park, New Jersey area. This leadership role will involve managing staff, growing the agency's book of business, and serving as a liaison for funeral homes to ensure their insurance needs are met. The ideal candidate will bring a strong background in insurance management and a commitment to upholding the organization’s mission and values.</p><p><br></p><p>Responsibilities:</p><p>• Manage the overall operations and administration of the insurance agency, including developing, documenting, and maintaining business processes, policies, and procedures.</p><p>• Supervise and provide direction to licensed insurance representatives and administrative staff, ensuring their activities align with agency goals.</p><p>• Build relationships with member firms and actively participate in industry events to promote agency services and identify growth opportunities.</p><p>• Expand and maintain existing client accounts while delivering exceptional customer service.</p><p>• Serve as the primary contact between insurance carriers, funeral homes, and agency staff to facilitate smooth operations.</p><p>• Organize and conduct business meetings with potential clients, delivering tailored presentations to address their needs.</p><p>• Safeguard confidential client records and ensure compliance with company policies regarding data protection.</p><p>• Collaborate with accounting staff to manage billing reconciliations and oversee receivables.</p><p>• Mentor and coach team members, providing training and conducting annual performance evaluations.</p><p>• Contribute to budget planning, monitor expenditures, and approve financial decisions as necessary.</p><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Pine Brook, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills.<br><br>Responsibilities:<br>• Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency.<br>• Handle product returns, warranty claims, and other customer-related issues with professionalism.<br>• Generate and maintain detailed reports for sales teams and clients, providing valuable insights.<br>• Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction.<br>• Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives.
We are looking for an experienced Customer Service Representative to join our team in Fairfield, New Jersey. This Contract to permanent position requires a dedicated and detail-oriented individual who excels in assisting customers, resolving inquiries, and handling transactions with precision and care. As a vital member of the team, you will play a key role in ensuring customer satisfaction while maintaining accurate records and managing operational tasks.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries, providing detailed information about products, services, and policies.<br>• Process purchases, exchanges, and returns efficiently while ensuring a seamless customer experience.<br>• Resolve customer issues by identifying solutions and maintaining a detail-oriented and empathetic approach.<br>• Accurately handle sales transactions, including database updates and payment processing.<br>• Maintain organized and detailed records to support business operations and customer needs.<br>• Answer inbound calls and address customer concerns with clarity and professionalism.<br>• Make outbound calls when necessary to follow up on customer inquiries or resolve pending issues.<br>• Collaborate with team members to improve processes and enhance the overall customer experience.<br>• Ensure compliance with company guidelines and procedures in all interactions.<br>• Stay up-to-date with product knowledge to provide accurate and helpful information to customers.
