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2 results for Hybrid in New Jersey
- River Edge, NJ
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- <p>We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.</p><p>• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.</p><p>• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.</p><p>• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.</p><p>• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.</p><p>• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.</p><p>• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.</p><p>• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.</p>
- 2026-07-10T00:00:00Z
- Keasbey, NJ
- onsite
- Temporary to Hire
- 27.7115 - 32.087 USD / Hourly
- We are looking for a dependable Dispatcher to support daily student transportation operations in New Jersey. This contract position has the potential to become permanent and plays a key role in keeping routes running smoothly by coordinating driver assignments, communicating service updates, and responding quickly to changing conditions throughout the day. The ideal candidate is organized, calm under pressure, and comfortable managing multiple priorities in a fast-paced transport environment.<br><br>Responsibilities:<br>• Direct daily bus coverage by assigning drivers for scheduled routes, activity trips, and other transportation needs.<br>• Oversee route progress in real time and provide timely guidance to drivers when issues arise on the road.<br>• Share important service information, including delays, route adjustments, and urgent updates, with drivers, school contacts, and leadership.<br>• Monitor staffing levels each day, track attendance, and secure replacement coverage when absences or schedule changes occur.<br>• Keep transportation records up to date, including route details, driver allocations, incident documentation, and operating logs.<br>• Address questions and concerns from schools, parents, and transportation staff with professionalism and clear communication.<br>• Support route design and daily service planning while helping maintain adherence to operating procedures and transportation standards.<br>• Partner with operations, maintenance, and management teams to reduce interruptions and maintain dependable service.<br>• Make informed decisions during unexpected events to help limit delays and maintain safe, efficient transportation operations.
- 2026-08-13T00:00:00Z