12 results for Call Center Manager in New York, NY

Customer Service Manager

Kenilworth, NJ
onsite
Permanent
70000 - 85000 USD / Yearly
We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. Responsibilities:• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.• Respond promptly to inquiries, resolving concerns efficiently and professionally.• Manage customer service operations for online sales and remote showroom support.• Provide sales assistance and support for assigned representative showrooms.• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.• Build and maintain strong relationships with customers to encourage repeat business.• Process and oversee sales orders, including delivery coordination and payment execution.• Address returns and claims, coordinating with carriers and ensuring proper documentation.
2026-03-02T00:00:00Z

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-02-11T00:00:00Z

Customer Service Representative

Caldwell, NJ
onsite
Permanent
75000 - 85000 USD / Yearly
A busy company in the West Caldwell area is seeking a Commercial Lines Customer Service Representative to join their growing company. This Commercial Lines Customer Service Representative will manage client relationships, ensure accurate policy documentation, and provide exceptional support to our commercial insurance clients. The ideal Commercial Lines Customer Service Representative must have 5+ years of commercial lines experience and has experience with insurance specific systems. Responsibilities of this Commercial Lines Customer Service Representative will include but not be limited to the below. Commercial Lines Customer Service Representative Responsibilities:• Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes.• Review client policies and documents to ensure accuracy and completeness.• Respond to client inquiries about coverage, billing, and policy details in a timely manner.• Collaborate with producers and account managers to assist with account servicing and renewal preparations.• Maintain up-to-date and accurate client records within agency management systems.• Coordinate with insurance carriers to address and resolve service-related issues.• Support marketing efforts for policy renewals by gathering necessary underwriting information.• Ensure compliance with agency standards and regulatory guidelines in all service activities.• Deliver attentive and courteous service to clients and partners, fostering positive relationships. This Commercial Lines Customer Service Representative role is paying between $75,000 and $85,000 annually depending on experience. If interested in this Commercial Lines Customer Service Representative position, apply today!
2026-02-12T00:00:00Z

Customer Service Representative

Bridgewater, NJ
onsite
Permanent
40000 - 50000 USD / Yearly
40,000 - 50,000 Benefits:<ul><li>medical/dental/vision</li><li>401k</li><li>Bonus structures & increases</li><li>Paid time off</li></ul>Our client in the Bridgewater area is looking for a Customer Service Representative for their team. This role will become the vital link between customers and supply chain operations. In this front-facing role, you’ll handle a wide range of customer inquiries, resolve issues with urgency, and help ensure a seamless order experience. You will wear many hats, supporting diverse business needs and collaborating across departments. This position is on-site in office, Monday-Friday with standard office hours. Key Responsibilities:<ul><li>Address customer inquiries via phone, email, and other channels in a timely manner</li><li>Serve as a liaison between customers and the internal supply chain team, tracking and managing orders through the system</li><li>Accurately resolve issues including broken product, packaging problems, and order discrepancies</li><li>Quickly escalate urgent situations as needed, always focused on delivering positive solutions</li><li>Maintain comprehensive and accurate records within company systems</li></ul>
2026-02-09T00:00:00Z

Customer Service Representative

New York, NY
onsite
Temporary
20 - 22 USD / Hourly
We are looking for a success driven Customer Service Representative to join our team in New York, New York. In this long-term contract role, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met efficiently. This position offers an opportunity to contribute to a non-profit organization by delivering outstanding support and care to its clientele. Responsibilities: • Respond promptly and professionally to incoming customer inquiries via phone and other communication channels. • Accurately process and manage customer orders, ensuring all details are entered correctly. • Handle inbound and outbound calls to address customer concerns, provide information, and resolve issues. • Maintain detailed records of customer interactions, transactions, and feedback. • Collaborate with team members to improve service quality and ensure customer satisfaction. • Follow organizational guidelines and standards to deliver consistent and high-quality service. • Address customer complaints with empathy and provide appropriate solutions. • Monitor and prioritize tasks to meet deadlines and service-level agreements. • Provide insights and suggestions to improve customer service processes.
2026-03-05T00:00:00Z

Customer Service Representative

Jamaica, NY
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. This is a long-term contract opportunity for professionals passionate about delivering exceptional service and maintaining customer satisfaction. The ideal candidate will handle various customer interactions, ensuring a seamless experience while addressing inquiries efficiently. Responsibilities: • Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism. • Process and manage order entries accurately to ensure timely fulfillment. • Deliver exceptional customer service by maintaining a friendly and helpful demeanor during all interactions. • Handle both inbound and outbound calls as needed, ensuring customer needs are met. • Track and document customer interactions and updates in the system for record-keeping purposes. • Collaborate with team members to improve processes and enhance customer satisfaction. • Provide clear and concise information to customers regarding products, services, and policies. • Identify and escalate complex issues to the appropriate team or supervisor when necessary. • Maintain up-to-date knowledge of company offerings to provide accurate support. • Ensure compliance with company guidelines and procedures in all customer interactions.
2026-03-06T00:00:00Z

Customer Service Representative

Flanders, NJ
onsite
Permanent
65000 - 75000 USD / Yearly
A busy company in the Flanders area is seeking a Customer Service Representative to join their growing organization. This Customer Service Representative will get the chance to join a growing team that offers work schedule flexibility and career advancement. The ideal Customer Service Representative will have prior experience in the manufacturing industry, have business to business customer service experience, and be local to Flanders. Responsibilities of this Customer Service Representative will include but not be limited to the below: Customer Service Representative Responsibilities:• Process customer orders, quotes, and account requests with precision and efficiency.• Collaborate with sales, operations, and logistics teams to guarantee timely delivery and fulfillment.• Address and resolve customer concerns professionally, escalating complex issues when necessary.• Maintain up-to-date customer records, documentation, and communication logs to ensure accuracy.• Track order status, monitor backorders, and oversee delivery timelines to meet customer expectations.• Provide clients with detailed product, pricing, and service information.• Assist in account management initiatives and contribute to customer retention strategies.• Identify opportunities to enhance processes and improve the overall client experience. This Customer Service Representative position is paying between $65,000 and $75,000 annually depending on experience. If interested in this Customer Service Representative role, apply today!
2026-02-16T00:00:00Z

Customer Service Representative

Elmsford, NY
onsite
Temporary
17.4135 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Elmsford, New York. In this long-term contract position, you will serve as the first point of contact for our customers, ensuring their inquiries and concerns are handled promptly and professionally. Responsibilities:• Respond to incoming customer inquiries via phone and email in a timely and courteous manner.• Process customer orders accurately, ensuring all details are entered correctly into the system.• Handle both inbound and outbound calls to address customer needs and provide solutions.• Collaborate with team members to resolve customer issues and provide updates.• Maintain detailed and organized records of customer interactions and transactions.• Provide support for seasonal sales activities and promotions.• Ensure compliance with company policies and procedures during all customer interactions.• Assist in identifying opportunities to improve customer service processes and efficiency.• Work occasional Saturdays, with a weekday off in exchange, as part of the schedule.• Adapt to changes in workflows and processes to meet business needs efficiently.
2026-03-05T00:00:00Z

Customer Service Representative

Lyndhurst, NJ
onsite
Temporary
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join our team near Lyndhurst, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring seamless order management, effective communication, and exceptional service to our customers. This position requires a proactive approach to handling inquiries, resolving issues, and maintaining accuracy in all customer interactions. Responsibilities:• Process and manage order entries promptly, ensuring accuracy and timely acknowledgment to customers.• Track and modify orders while maintaining consistent communication with the warehouse team.• Follow up on urgent orders, including next-day and same-day deliveries, ensuring completion and confirmation before the end of the day.• Handle returns, exchanges, and refunds efficiently while adhering to company policies.• Provide accurate information regarding products, pricing, and tracking to customers and sales representatives within 24 hours of receiving inquiries.• Resolve customer complaints and issues professionally and in a timely manner.• Maintain and update customer records and order details in NetSuite.• Collaborate with team members and departments to ensure smooth resolution of customer concerns.• Report recurring issues to management to facilitate improvements in processes.• Suggest enhancements to customer service procedures to optimize the overall customer experience.
2026-03-05T00:00:00Z

Customer Service Representative

Lyndhurst, NJ
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a skilled and dedicated Customer Service Representative to join our team in Lyndhurst, New Jersey. In this long-term contract role, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. Responsibilities: • Respond promptly to incoming phone calls, addressing customer inquiries and connecting them to the appropriate team or solution. • Provide direct and accurate answers to customer questions, minimizing the need for transfers whenever possible. • Deliver exceptional customer service through active listening, empathy, and problem-solving. • Collaborate with internal teams to resolve customer requests and issues effectively. • Manage and resolve customer complaints with professionalism, ensuring a positive outcome. • Maintain detailed records of customer interactions and resolutions for future reference. • Enter data accurately into the company’s systems, including Salesforce, following basic training. • Identify and create sales leads and opportunities based on customer interactions.
2026-03-05T00:00:00Z

Client Services Representative

Parsippany, NJ
onsite
Permanent
110000 - 130000 USD / Yearly
A wealth management firm is seeking a client‑focused Wealth Advisor to lead planning conversations, manage client relationships, and guide families through all stages of their financial life cycle. This role combines relationship management, financial planning, and investment oversight, with a strong emphasis on delivering personalized strategies and long‑term guidance.Responsibilities<ul><li>Lead discovery, planning, and review meetings with new and existing clients</li><li>Manage a select client portfolio and provide ongoing financial guidance</li><li>Review portfolios, adjust allocations, and identify new planning opportunities</li><li>Develop customized financial, tax, estate, and retirement strategies</li><li>Collaborate with the Portfolio Manager to ensure appropriate investment positioning</li><li>Coordinate client needs across internal teams and maintain accurate documentation</li><li>Support onboarding, research, and client service activities</li><li>Build strong client relationships and help grow the business through referrals</li></ul>Qualifications<ul><li>Bachelor’s degree or higher</li><li>FINRA Series 7 and 66 (or 63/65)</li><li>CFP required</li><li>Experience with goals‑based planning tools (eMoney, MoneyGuidePro, etc.)</li><li>Strong communication and presentation skills</li><li>Ability to explain complex financial concepts clearly</li><li>Detail‑oriented, organized, and a strong problem‑solver</li><li>Wealth management experience with sound judgment and client‑first mindset</li><li>Collaborative and comfortable working in a small‑firm environment</li></ul>
2026-02-05T00:00:00Z

Customer Service

North Bergen, NJ
onsite
Permanent
60000 - 70000 USD / Yearly
We are seeking a highly organized and client-focused Customer Service and Account Manager to join our logistics team. This role is responsible for managing day-to-day operations for apparel clients, ensuring exceptional service, timely deliveries, and strong client relationships. The ideal candidate will have experience in logistics, supply chain, or apparel distribution and possess excellent communication and problem-solving skills. Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned apparel clients, managing all inquiries and service requests.</li><li>Oversee order processing, shipment tracking, and delivery schedules to ensure accuracy and timeliness.</li><li>Coordinate with internal teams (warehouse, transportation, and operations) to resolve issues and meet client expectations.</li><li>Monitor inventory levels and assist clients with replenishment planning.</li><li>Prepare and analyze reports on shipment status, performance metrics, and account activity.</li><li>Handle escalations promptly and provide proactive solutions to prevent service disruptions.</li><li>Maintain strong relationships with clients through regular communication and account reviews.</li><li>Identify opportunities for process improvements and upselling additional services.</li></ul>
2026-02-25T00:00:00Z