Add your latest resume to match with open positions.

12 results for Call Center Manager in New Jersey

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000.00 - 95000.00 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T15:38:44Z

Customer Service Manager

Englewood Cliffs, NJ
onsite
Temporary / Contract
27.71 - 32.09 USD / Hourly
We are looking for a Customer Service Manager to lead customer support operations for a consumer products organization in Englewood Cliffs, New Jersey. This Long-term Contract opportunity is ideal for someone who combines strong service leadership with a hands-on approach to team performance, customer engagement, and process improvement. The role partners closely with marketing leadership to strengthen the customer experience across service channels while maintaining high standards for responsiveness and issue resolution. Responsibilities: • Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels. • Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally. • Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational efficiency. • Coordinate scheduling and workflow priorities to maintain coverage, balance workloads, and support business needs throughout the week. • Use platforms such as Microsoft Office and customer service systems, including Zendesk or similar tools, to track cases, document activity, and report results. • Collaborate with marketing and cross-functional stakeholders to align customer communications with brand standards and broader business objectives. • Support digital engagement efforts through social listening and related customer interaction tools when applicable. • Contribute to process updates, platform enhancements, or service-related operational changes as needed to improve the support environment.
2026-06-25T16:33:44Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-06-25T19:18:40Z

Account Manager

Woodbridge, NJ
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for an Account Manager to support a portfolio of business clients in a hybrid work environment. This Long-term Contract opportunity is ideal for someone who can balance client relationship management with strong attention to reporting accuracy, service coordination, and regulatory support. The role focuses on helping clients meet environmental and compliance-related obligations while ensuring a high standard of service and clear communication across internal teams. Candidates who are comfortable working with operational data, managing multiple accounts, and building trust with stakeholders will be well suited for this position. Responsibilities:• Oversee a broad set of client accounts, guiding contract activity, invoicing coordination, and ongoing service execution to promote client retention and satisfaction.• Partner with cross-functional teams including sales, operations, compliance, and business development to align deliverables with customer expectations and organizational objectives.• Build a working understanding of each client’s industry landscape, including environmental requirements and extended producer responsibility obligations, to provide informed account support.• Coordinate the collection, validation, and submission of client-related data to support reporting, payment processing, and compliance commitments.• Examine client reporting practices and data workflows to identify gaps, improve accuracy, and support audit readiness.• Maintain consistent communication with customers, addressing questions, resolving issues, and strengthening long-term business relationships.• Deliver onboarding, guidance, and ongoing support that helps clients understand service requirements and meet compliance expectations.• Respond promptly to service concerns, anticipate account needs, and escalate urgent matters when needed to preserve a strong customer experience.• Recommend process improvements and identify opportunities to broaden services in ways that create additional value for clients.
2026-06-24T20:53:40Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to join a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order details, and keeping shipments moving accurately and efficiently. The person in this role will work closely with sales, warehouse, and logistics partners to ensure timely order fulfillment while maintaining a high standard of service. Responsibilities:• Enter and manage customer orders accurately within the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outgoing shipments and help determine the most effective routing based on delivery needs.• Partner with warehouse personnel and customers to coordinate shipping schedules, delivery updates, and order-related questions.• Investigate transit-related damage issues and submit claims documentation to support timely resolution.• Provide day-to-day assistance to the sales team and customers by responding to order inquiries and helping resolve service concerns.• Maintain organized records and complete general administrative support tasks as needed within the office.• Monitor multiple open orders at once, following through on deadlines and communicating status updates to relevant stakeholders.
2026-06-25T21:28:39Z

Office Manager

Parsippany, NJ
onsite
Permanent / Full Time
55000.00 - 85000.00 USD / Yearly
A growing organization is seeking a proactive and organized Office Manager to oversee daily office operations and support company leadership. This role serves as a central point of coordination across departments, ensuring the office runs efficiently while maintaining a professional and productive work environment. The ideal candidate is detail-oriented, resourceful, and comfortable managing multiple priorities. Key Responsibilities<ul><li>Oversee day-to-day office operations, ensuring a smooth and efficient workplace</li><li>Manage office supplies, vendor relationships, and facility-related needs</li><li>Serve as the primary point of contact for administrative inquiries and office support</li><li>Coordinate schedules, meetings, and travel arrangements for leadership as needed</li><li>Assist with onboarding new employees, including workspace setup and orientation coordination</li><li>Maintain office policies, procedures, and general organization</li><li>Support light accounting functions such as invoice tracking, expense reports, and coordinating with AP/AR teams</li><li>Partner with HR on administrative tasks including records management and employee communications</li><li>Organize company events, team meetings, and internal communications</li><li>Identify and implement process improvements to enhance efficiency and workflow</li></ul>
2026-06-16T18:53:42Z

Human Resources (HR) Manager

Whitehouse Station, NJ
onsite
Permanent / Full Time
85000.00 - 100000.00 USD / Yearly
We are looking for an experienced Human Resources Manager to lead core HR operations for a company in South Plainfield that is MOVING to Whitehouse Station, NJ this year. This position centers on payroll administration, employee onboarding, benefits coordination, and employee relations, while also providing support for hiring activities. The ideal candidate brings a strong HR foundation, works confidently in fast-paced operational settings, and understands the demands of construction, trades, or industrial environments. Responsibilities:• Manage end-to-end payroll processing with accuracy, timeliness, and compliance with company policies and applicable regulations.• Oversee the onboarding process for new hires, ensuring employment documentation, orientation, and initial employee setup are completed efficiently.• Serve as a primary point of contact for employee relations matters, helping resolve workplace concerns with professionalism and sound judgment.• Administer employee benefit programs, including enrollments, updates, and employee support related to available plans.• Maintain HR records and systems, ensuring employee data is current, organized, and handled confidentially.• Partner with leadership to support day-to-day HR administration and promote consistent people practices across the organization.• Assist with recruitment efforts by coordinating job postings, candidate communication, interview scheduling, and hiring logistics.• Support HR process improvements and system-related updates as needed within the department.
2026-06-15T16:53:44Z

Office Manager

Fairfield, NJ
onsite
Permanent / Full Time
70000.00 - 85000.00 USD / Yearly
We are looking for an organized Office Manager to oversee administrative operations and support the day-to-day needs of our clients office in Fairfield, New Jersey. This position blends office coordination, financial record support, payroll assistance, and executive scheduling to help keep business activities running smoothly. The ideal candidate brings a practical approach, strong attention to detail, and the ability to manage multiple priorities with professionalism. Responsibilities:• Oversee daily administrative activities to maintain an efficient, well-organized office environment across departments.• Coordinate purchasing of office materials, monitor inventory levels, and work with service providers to support ongoing operational needs.• Manage core administrative tasks such as document organization, written communications, schedule coordination, and general office support.• Assist with routine financial activities by preparing invoices, tracking expenses, and supporting accounts payable and receivable processes.• Help maintain accurate accounting documentation, contribute to bank reconciliation preparation, and organize records for review by the external accountant.• Support payroll administration by gathering timekeeping information, submitting updates, and assisting with adjustments when needed.• Maintain employee files and prepare onboarding paperwork to support hiring and personnel administration.• Enter and update information in internal records accurately, then compile reports that highlight administrative and financial activity.• Provide administrative support to leadership through calendar coordination, meeting planning, and assistance with special assignments.
2026-06-16T15:33:43Z

Bookkeeper/Office Manager

Red Bank, NJ
onsite
Permanent / Full Time
60000.00 - 69000.00 USD / Yearly
benefits:<ul><li>401k</li><li>health insurance</li><li>paid time off</li></ul>Responsibilities:<ul><li>Manage full-cycle bookkeeping, including accounts payable, accounts receivable, and bank reconciliations</li><li>Process payroll and maintain payroll records</li><li>Prepare financial reports, budgets, and assist with month-end close</li><li>Maintain general ledger and ensure accuracy of financial data</li><li>Handle invoicing, billing, and collections</li><li>Coordinate with external accountants and assist with audits and tax preparation</li><li>Oversee daily office operations, supplies, and vendor relationships</li><li>Manage calendars, scheduling, and office communications</li><li>Support HR functions including onboarding, employee records, and benefits administration</li></ul>
2026-06-23T16:58:44Z

Office Manager

Trenton, NJ
onsite
Temporary / Contract
25.00 - 26.00 USD / Hourly
We are looking for a highly organized Office Manager to support daily business operations and oversee key administrative and HR-related activities. This is a Contract position suited for someone who can create an efficient office environment while balancing front-desk coordination, employee support, and vendor communication. The ideal candidate brings strong judgment, attention to detail, and the ability to manage multiple priorities in a structured setting. Responsibilities: • Oversee day-to-day office operations to maintain an organized, productive, and well-supported workplace. • Coordinate front desk and reception activities, including greeting visitors and directing inquiries in a courteous manner. • Monitor inventory levels for workplace materials and arrange timely purchasing of office supplies as needed. • Support hiring efforts by coordinating full-cycle recruiting activities such as scheduling, candidate communication, and related administrative tasks. • Facilitate onboarding for new hires by preparing documentation, coordinating orientation steps, and ensuring a smooth start. • Assist with employee benefits administration by handling records, responding to routine questions, and supporting enrollment processes. • Build and maintain effective relationships with external vendors to help ensure reliable office services and supply delivery. • Maintain accurate administrative and HR records while supporting general office procedures and employee-facing needs.
2026-06-10T12:38:43Z

Facilities Coordinator 1 (0-2 years)

Hoboken, NJ
remote
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are looking for a dependable detail-oriented individual to support front desk and facilities operations for a contract position in Hoboken, New Jersey. This role is centered on welcoming visitors, guiding guests to meeting spaces, and helping maintain an organized, safe, and well-supported office environment. The ideal candidate brings strong communication skills, comfort with administrative coordination, and the ability to manage multiple daily tasks effectively. Responsibilities: • Welcome visitors and employees at the front desk, provide a positive first impression, and direct guests to the appropriate rooms or contacts. • Coordinate routine service requests and follow up on building needs involving office equipment, plumbing, lighting, and other facility-related issues. • Work with outside service providers for cleaning, security, landscaping, and maintenance, while monitoring the quality and timeliness of completed work. • Maintain organized records for service agreements, compliance documentation, supply orders, and other facilities-related files. • Support day-to-day office operations by assisting with scheduling, purchasing, expense tracking, and general clerical activities for the facilities team. • Help uphold workplace safety standards by assisting with emergency preparedness procedures and monitoring adherence to site policies and regulations. • Assist with workspace planning, office reconfigurations, and internal move coordination to support efficient use of the facility. • Serve as a point of contact for support services such as catering, parking, security access, and other operational needs across the site. • Track inventory levels for workplace and facilities supplies, replenish stock as needed, and help avoid shortages of essential items.
2026-06-18T21:44:05Z

SAP B1 Admin

Linden, NJ
onsite
Temporary to Hire
50.00 - 55.00 USD / Hourly
We are looking for an SAP B1 Admin to support a fast-paced distribution environment in New Jersey. This contract opportunity with permanent potential is ideal for someone who can keep SAP Business One running reliably while helping teams manage inventory, compliance, and day-to-day operational continuity. The position partners with business and technical stakeholders to improve system performance, support regulated workflows, and ensure users have dependable tools to do their work effectively. Responsibilities: • Oversee the daily administration of SAP Business One, ensuring stable performance, strong system availability, and timely resolution of platform issues. • Maintain user access, role permissions, and license assignments to support security standards and operational needs across the business. • Coordinate application updates, patches, and enhancement deployments for SAP Business One and connected solutions, validating changes in a test environment before release. • Support compliance-related processes by maintaining tax rules, assisting with reporting activities, and helping ensure system behavior aligns with regulatory requirements. • Manage operational workflows tied to inventory movement, warehouse activity, lot or serial traceability, and product recall readiness within the distribution process. • Partner with infrastructure and database resources to monitor backups, review system health, and improve performance related to queries, blocking, and database utilization. • Administer integrated third-party tools such as labeling, reporting, shipping, and tax-related applications to keep business processes running smoothly. • Provide advanced user support, troubleshoot complex issues, and develop clear documentation and training materials that improve adoption and consistency. • Work with external hosting or cloud partners to track environment performance, coordinate technical support, and help maintain a reliable production landscape.
2026-06-23T19:28:45Z