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12 results for Call Center Manager in New Jersey

Sales Supervisor

Fairfield, NJ
onsite
Permanent
65000.00 - 85000.00 USD / Yearly
We are looking for an experienced and driven Sales Supervisor to lead and inspire a team of call center representatives in Parsippany, New Jersey. This role requires a strong leader who can oversee daily operations, improve team performance, and ensure exceptional customer experiences. If you thrive in a fast-paced environment and have a passion for customer service excellence, this position is an excellent fit for you. Responsibilities:• Supervise and motivate a team of call center representatives, fostering a positive work environment and high team morale.• Establish clear performance goals and provide ongoing coaching and feedback to team members.• Monitor and analyze key performance metrics to identify areas for improvement and optimize team productivity.• Ensure adherence to call center policies and procedures while promoting best practices.• Address escalated customer concerns and deliver effective solutions to maintain satisfaction.• Collaborate with the training department to design and implement comprehensive training programs for new and existing staff.• Drive sales growth and improve customer retention by equipping representatives with the necessary tools and knowledge.• Conduct regular performance evaluations and develop individualized growth plans for team members.• Prepare and present detailed reports on call center performance to senior management.• Work cross-functionally with departments such as marketing, operations, and IT to ensure seamless coordination of call center activities.
2026-03-26T14:13:52Z

Customer Service Representative

Newark, NJ
onsite
Temporary
16.00 - 18.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-03-26T16:33:43Z

Director of Forensics & Litigation

Woodbridge, NJ
onsite
Permanent
190000.00 - 200000.00 USD / Yearly
190,000 - 200,000 benefits include:<ul><li>dental</li><li>vision</li><li>health insurance</li><li>paid time off</li><li>paid holidays</li></ul>Are you an experienced CPA with a proven track record in matrimonial engagements, business valuations, and litigation support? Our client a well-established regional CPA firm in Central New Jersey is seeking a Director of Forensics & Litigation to lead and grow this critical practice area.Key Responsibilities:<ul><li>Oversee and manage forensic accounting and litigation support engagements.</li><li>Provide expert analysis and testimony in matrimonial and business valuation cases.</li><li>Supervise and mentor a team of professionals, ensuring high-quality deliverables.</li><li>Collaborate with attorneys, clients, and internal teams to drive successful outcomes.</li></ul>Advantages to joining the firm:<ul><li>Opportunity to lead a growing practice within a respected regional firm.</li><li>Clear path to partnership for the right candidate.</li><li>Competitive compensation and benefits package.</li></ul>To apply email a resume in a Word format to Robert Half. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity in total confidence.
2026-03-25T16:23:42Z

Director of Maintenance Operations

Woodbridge, NJ
onsite
Permanent
60000.00 - 80000.00 USD / Yearly
60,000 - 80,000 benefits:<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>paid time off</li></ul>Responsibilities<ul><li>Lead, manage, and develop maintenance teams across multiple sites.</li><li>Oversee preventive, predictive, and corrective maintenance programs.</li><li>Develop and manage departmental budgets, forecasts, and capital improvement plans.</li><li>Ensure compliance with OSHA, environmental, and applicable federal, state, and local regulations.</li><li>Establish KPIs and performance metrics to drive efficiency and cost control.</li><li>Partner with operations, engineering, and leadership to support business objectives.</li><li>Manage vendor relationships, service contracts, and equipment procurement.</li><li>Drive continuous improvement initiatives and standard operating procedures.</li></ul>
2026-03-20T19:53:44Z

Business Analyst

Piscataway, NJ
remote
Temporary
61.75 - 71.50 USD / Hourly
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey. Responsibilities: • Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations. • Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation. • Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams. • Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements. • Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing. • Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features. • Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products. • Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation. • Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
2026-03-19T11:58:43Z

Facilities Manager

Princeton, NJ
onsite
Temporary
40.00 - 42.00 USD / Hourly
We are looking for a dedicated Facilities Manager to manage the day-to-day operations of our North American regional offices located in Princeton, New Jersey. In this long-term contract role, you will ensure the facilities are safe, reliable, and fully functional while maintaining cost efficiency. This position requires a proactive individual who can oversee maintenance teams, collaborate with vendors, and uphold compliance with policies and regulations. Responsibilities:• Oversee the safe and detail-oriented operation of office facilities, ensuring compliance with regulatory standards and company policies.• Manage daily building operations, including maintenance, repairs, housekeeping, groundskeeping, and technical systems.• Coordinate effectively with external vendors, contractors, property managers, and internal teams to ensure seamless facility operations.• Monitor and enhance facility efficiency, cleanliness, and environmental sustainability while controlling costs.• Maintain accurate records for systems data, contracts, expense budgets, project documentation, and regulatory compliance.• Ensure all building systems, such as lighting controls, backup power, and other infrastructure, are functioning optimally and meet operational needs.• Provide oversight for infrastructure issues, emergency responses, and contingency planning with availability for after-hours support when required.• Analyze and resolve complex facilities issues independently while collaborating with senior leadership.• Prioritize tasks effectively to manage multiple projects and address technical challenges.• Supervise in-house maintenance staff and contracted vendors to ensure high-quality service delivery.
2026-04-17T07:34:15Z

Customer Experience Specialist

Woodbridge, NJ
onsite
Temporary
21.85 - 25.30 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis. This part-time role involves providing excellent service to customers by assisting with account setup, addressing inquiries, and ensuring a positive experience. This position requires someone who is detail oriented and thrives in a customer-focused environment. Responsibilities:• Assist customers with setting up new accounts and provide guidance throughout the process.• Address customer inquiries and resolve issues promptly and professionally.• Deliver exceptional customer service to ensure satisfaction and foster loyalty.• Maintain accurate records of customer interactions and account details using CRM tools.• Collaborate with team members to improve service processes and customer experiences.• Utilize Microsoft Excel and other tools to compile and analyze customer data.• Stay informed about company products, services, and policies to provide accurate information.• Uphold a business casual dress code to maintain a neat appearance.• Ensure compliance with all relevant regulations and company standards.• Contribute to team goals by supporting day-to-day operations and initiatives.
2026-04-07T20:08:48Z

Office Manager

Hamilton, NJ
onsite
Temporary
27.00 - 28.00 USD / Hourly
We are looking for an experienced PART TIME (24 hours a week Tues/Wed/Thurs) Office Manager to oversee daily administrative operations and ensure the efficient functioning of our office in Hamilton, New Jersey. This long-term contract position offers an excellent opportunity to contribute to a dynamic work environment by handling a variety of organizational and communication tasks. The ideal candidate will bring a proactive approach to managing office needs and supporting team productivity. Responsibilities:• Manage office operations, including maintaining supplies, equipment, and facilities.• Order and track office supplies to ensure availability and cost efficiency.• Coordinate and schedule conference calls, meetings, and other organizational activities.• Serve as the first point of contact by performing receptionist duties, such as greeting visitors and answering calls.• Utilize tools like Google Suite and Slack to manage communication and workflow effectively.• Ensure the office environment is organized and conducive to productivity.• Support team members by arranging and managing conference call logistics.• Assist in developing and implementing office policies and procedures.• Handle incoming and outgoing correspondence with accuracy and professionalism.
2026-04-09T18:53:42Z

Office Manager

Hammonton, NJ
onsite
Permanent
50000.00 - 60000.00 USD / Yearly
Robert Half is seeking a dynamic Office Manager to be the backbone of our South Jersey client’s operations. In this pivotal role, you’ll keep the office running like a well‑oiled machine while providing essential accounting support. We’re looking for a detail‑driven multitasker who thrives on organization, communicates with confidence, and anticipates needs before they arise. The ideal candidate is QuickBooks‑savvy, solutions‑oriented, and ready to take ownership of daily operations with energy and precision. Responsibilities:<ul><li>Manage day-to-day office operations to ensure efficiency and organization.</li><li>Create and manage estimates, proposals, and other correspondence.</li><li>Maintain comprehensive filing systems for both physical and digital records.</li><li>Utilize QuickBooks to handle accounts payable, receivable, and financial reporting.</li><li>Process invoices weekly for residential and builder accounts with accuracy.</li><li>Reconcile monthly bank statements and prepare sales and use tax filings.</li><li>Coordinate installation schedules for closet and glass projects, ensuring timely preparation of installer files and materials.</li><li>Identify and resolve challenges independently while prioritizing tasks effectively.</li></ul>
2026-04-14T21:48:42Z

Office Manager

Hillside, NJ
onsite
Permanent
85000.00 - 95000.00 USD / Yearly
Our client in the Hillside area is hiring an Office Manager to support their team. This role is fully on-site; Monday-Friday with flexible hours of 10-5pm/10-6pm.Please note: Animals/pets are regularly on-site.Overview: This position leans more heavily on accounting responsibilities while also managing key HR and payroll functions. Key Responsibilities:Accounting Responsibilities (Primary Focus)<ul><li>QuickBooks (experience is required)</li><li>Lead Accounts Payable (AP) processes; weekly check writing</li><li>Manage account reconciliations and sales tax for multiple entities</li><li>Oversee various insurance policies (auto, business, liability, etc.)</li></ul>Payroll & HR Responsibilities<ul><li>Manage onboarding and I-9 processing</li><li>Run payroll using ADP (approx. 20-25 employees)</li><li>Verify timesheets and handle both commission-based and salaried employees</li><li>Administer the 401(k) plan</li><li>Maintain HR-related documentation</li></ul>Benefits: Medical, Dental, Vision, PTOThis is an excellent opportunity for an experienced office manager with a strong accounting background looking to join a mission-driven environment.Benefits are provided and this role is paying between $85-95k base, depending on experience.
2026-03-31T17:34:08Z

Bookkeeper/Office Manager

Leonardo, NJ
onsite
Permanent
50000.00 - 80000.00 USD / Yearly
50,000 - 80,000 benefits:<ul><li>medical</li><li>401k</li><li>paid time off</li><li>flexible</li></ul>Responsibilities:<ul><li>Handle full-cycle bookkeeping, including A/P, A/R, billing, and bank/credit card reconciliations</li><li>Maintain general ledger and assist with month-end and year-end close</li><li>Process payroll and coordinate payroll-related reporting</li><li>Prepare financial reports and support the accountant/CPA as needed</li><li>Manage office operations, supplies, vendors, and facilities</li><li>Serve as the primary point of contact for administrative and office-related matters</li><li>Support HR-related administration (onboarding paperwork, benefits coordination, personnel files)</li><li>Assist with compliance, record retention, and internal controls</li></ul>
2026-04-14T20:08:46Z

Plant Controller

Piscataway, NJ
onsite
Temporary
55.00 - 70.00 USD / Hourly
We are looking for an experienced Plant Controller to join our team in Piscataway, New Jersey. In this role, you will oversee financial operations and ensure accuracy in reporting, budgeting, and cost accounting for a manufacturing facility. This is a long-term contract position offering the opportunity to contribute your expertise in financial management and operational efficiency. This role is fully onsite in Piscataway, Nj. Experience with cost accounting and manufacturing industry is required. Responsibilities:• Manage month-end close processes, ensuring timely and accurate completion of financial statements.• Oversee manufacturing cost accounting activities, including inventory valuation and production cost analysis.• Conduct detailed cost accounting reviews to identify trends and areas for improvement.• Prepare comprehensive financial reports to support decision-making and strategic planning.• Ensure compliance with accounting standards and internal controls within the plant.• Collaborate with cross-functional teams to optimize financial performance and efficiency.• Monitor and analyze financial metrics to provide actionable insights for operational improvements.• Serve as a key point of contact for audits and financial reviews.• Implement and maintain effective controllership practices across all financial operations.• Provide leadership and guidance to the finance team within the plant
2026-03-27T12:53:45Z