We are looking for a Business Systems Analyst to support business-critical applications and help translate operational needs into effective system solutions in Norwalk, Connecticut. This role combines analytical thinking, technical troubleshooting, and cross-functional coordination to keep projects moving and production issues addressed with urgency. The ideal candidate will partner with internal teams and external vendors to improve processes, strengthen system performance, and deliver well-structured technology outcomes.<br><br>Responsibilities:<br>• Create and manage an organized approach for balancing urgent support needs, ongoing enhancement work, and larger strategic initiatives across business systems.<br>• Turn complex initiatives into actionable workstreams, align stakeholders on priorities, and communicate progress, dependencies, and potential risks throughout the project lifecycle.<br>• Collaborate with cross-functional partners to define scope, clarify ownership, and ensure business and technical requirements are understood and executed effectively.<br>• Act as a subject matter resource for core business processes and applications, helping preserve consistency and sound design across system usage and workflows.<br>• Provide functional and operational support for key platforms such as ERP, integrations, marketplace tools, and business intelligence applications used across the organization.<br>• Partner with business users and external development teams to design, test, refine, and implement application improvements and supporting procedures.<br>• Investigate system issues, perform root-cause analysis, and prioritize resolution efforts to minimize disruption to users and business operations.<br>• Contribute to the oversight of vendor and consultant partnerships to improve service quality, system effectiveness, and delivery efficiency.
<p>We are looking for a Junior Systems Administrator to support daily technology operations for a retail environment in Manchester, Connecticut. This role is well suited for someone with a solid technical foundation who enjoys resolving user issues, maintaining core systems, and partnering with senior IT staff on escalated support needs. The position offers the opportunity to build hands-on experience across endpoint support, server administration, and user access management while contributing to reliable business operations.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests, troubleshoot technical issues, and document resolutions through the ticketing process.</p><p>• Provide day-to-day assistance for desktops, laptops, and user accounts, ensuring employees can work efficiently with minimal disruption.</p><p>• Support Windows-based infrastructure by assisting with server administration tasks, routine maintenance, and basic system health checks.</p><p>• Manage account setup, access changes, and permission updates within Active Directory in line with established procedures.</p><p>• Escalate more complex incidents appropriately and work closely with senior administrators to resolve advanced systems issues.</p><p>• Assist with the support and upkeep of Windows 10 environments, including configuration, troubleshooting, and user support.</p><p>• Help maintain Citrix-related access and session support to promote stable connectivity for end users.</p><p>• Contribute to technical documentation by recording common fixes, support patterns, and system notes for ongoing team reference.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support.<br><br>Responsibilities:<br>• Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment.<br>• Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance.<br>• Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint.<br>• Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring.<br>• Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks.<br>• Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems.<br>• Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation.<br>• Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
<p>We are looking for a Learning Systems Administrator to support training operations, system oversight, and reporting accuracy for a Long-term Contract position based in Stamford, Connecticut. This role focuses on maintaining reliable learner data, strengthening governance controls, and ensuring employees receive timely access to required training. The ideal candidate brings a detail-oriented approach to compliance reporting, production support, and issue resolution across learning administration processes.</p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>LMS Administration & System Stability (30%)</strong></p><ul><li>Managed day-to-day LMS operations, ensuring system reliability and performance</li><li>Configured and maintained system settings including user roles, security access, workflows, and learning objects</li><li>Monitored system health and resolved performance or usability issues proactively</li><li>Managed system updates, releases, and regression testing to maintain business continuity</li><li>Maintained documentation of configurations, processes, and technical standards</li></ul><p><strong>System Development & Optimization (30%)</strong></p><ul><li>Designed and implemented scalable LMS solutions aligned with enterprise learning strategy</li><li>Led system enhancements to improve user experience and administrative efficiency</li><li>Evaluated new features and functionality and recommended adoption where appropriate</li><li>Partnered with HR, IT, and reporting teams to optimize integrations and data flows</li></ul><p><strong>Governance & Process Management (20%)</strong></p><ul><li>Established and maintained LMS governance frameworks, including:</li><li>Naming conventions</li><li>Metadata standards</li><li>Role-based access controls</li><li>Change management processes</li><li>Defined and documented operational procedures to ensure consistency and scalability</li><li>Ensured compliance with data privacy, regulatory, and audit requirements</li><li>Developed internal controls to maintain system integrity and reporting accuracy</li></ul><p><strong>Operational Support (20%)</strong></p><ul><li>Served as escalation point for complex LMS issues</li><li>Translated business needs into system-based solutions in partnership with learning stakeholders</li><li>Supported compliance reporting, audits, and certification tracking</li><li>Provided guidance and training on LMS functionality and best practices</li></ul><p><br></p>
We are looking for a Business Analyst to support a payroll modernization initiative in Farmington, Connecticut. This Long-term Contract position will focus on evaluating current pay cycle practices, shaping a compliant bi-weekly arrears approach, and partnering with payroll, HR, and finance stakeholders to ensure a smooth rollout. The role is ideal for someone who can translate operational needs into practical process improvements while maintaining accuracy and regulatory alignment.<br><br>Responsibilities:<br>• Examine current payroll workflows and identify the business impacts of moving from a semi-monthly schedule to a bi-weekly arrears model.<br>• Gather input from payroll, HR, finance, and related teams to define business needs, risks, and implementation priorities.<br>• Develop clear business requirements, process documentation, and gap analyses to support payroll process changes.<br>• Recommend practical solutions that improve payroll operations, support compliance, and align with organizational objectives.<br>• Partner with stakeholders to plan, validate, and coordinate implementation activities tied to the new pay frequency structure.<br>• Support testing efforts by reviewing scenarios, confirming expected outcomes, and helping resolve process-related issues.<br>• Monitor regulatory and policy considerations to help ensure payroll changes are implemented accurately and responsibly.<br>• Assist with change management activities, including communication planning, user readiness, and post-implementation support.
We are looking for a skilled Business Analyst to serve as a key liaison between business stakeholders and IT teams, ensuring the efficient use of SAP S/4HANA modules. This role requires a proactive individual who can oversee system stability, manage vendor relationships, and provide functional support to enhance business processes. Based in Stamford, Connecticut, you will play an integral role in driving operational excellence and delivering measurable improvements to the organization.<br><br>Responsibilities:<br>• Serve as the primary point of contact for assigned SAP S/4HANA modules, including Financial Accounting & Controlling (FI CO), Materials Management (MM), Sales and Distribution (SD), and Group Reporting.<br>• Ensure the stability and consistency of SAP processes across the organization.<br>• Lead and mentor internal SAP specialists, aligning their efforts with business priorities.<br>• Review and validate incident reports, fixes, and change requests proposed by external SAP providers.<br>• Collaborate with stakeholders to gather business requirements and translate them into detailed functional specifications.<br>• Support initiatives aimed at analyzing, harmonizing, and improving business processes.<br>• Coordinate SAP-related activities, ensuring readiness for system go-lives and smooth transitions.<br>• Maintain compliance with IT governance and change management standards for SAP changes.<br>• Manage integrations between SAP and related systems, such as HR platforms and third-party applications.<br>• Act as the primary functional liaison with SAP partners and escalate risks or issues to IT leadership when necessary.