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1 result for Desktop Support Analyst in New Castle, PA
- New Castle, PA
- onsite
- Permanent / Full Time
- 62400 - 81120 USD / Yearly
- We are looking for an experienced Support Technician III to provide advanced technical support in a manufacturing environment in New Castle, Pennsylvania. This role is focused on maintaining end-user systems, resolving complex desktop and device issues, and supporting a reliable technology experience across the organization. The ideal candidate brings strong hands-on knowledge of Windows platforms, endpoint management, and enterprise support tools, along with a practical, service-oriented approach to troubleshooting.<br><br>Responsibilities:<br>• Deliver advanced desktop and help desk support by diagnosing and resolving hardware, software, and connectivity issues for end users.<br>• Configure, deploy, and maintain PCs and enterprise devices while ensuring alignment with organizational standards and compliance requirements.<br>• Administer and support Windows 10 and Windows 11 environments, along with Microsoft 365 applications and related productivity tools.<br>• Build, manage, and deploy system images using modern provisioning and endpoint deployment solutions, including tools such as Autopilot.<br>• Use PowerShell to automate routine support activities, assist with software deployment, and address system remediation needs.<br>• Support Active Directory tasks such as user account assistance, access updates, and device-related administration.<br>• Track incidents and service requests through help desk and problem management platforms, maintaining accurate documentation and timely follow-up.<br>• Collaborate with internal IT teams to troubleshoot escalated technical issues and improve workstation performance and support processes.
- 2026-07-28T00:00:00Z