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1 result for Systems Administrator in New Castle, DE

ServiceNow Administrator

Bensalem, PA
onsite
Permanent / Full Time
70000 - 100000 USD / Yearly
We are looking for a ServiceNow Administrator to support and optimize the organization's ServiceNow environment in Bensalem, Pennsylvania. This position plays a central role in maintaining platform stability, improving service management capabilities, and partnering with internal teams to align system functionality with business needs. The ideal candidate brings hands-on platform administration experience, strong troubleshooting ability, and a practical understanding of IT service management processes within a financial services setting. Responsibilities: • Oversee daily administration of the ServiceNow platform across development, test, and production environments, including coordination of version upgrades and patch activities. • Configure and refine key service management capabilities such as incident, change, problem, and service catalog functions to support operational needs. • Administer user access by maintaining roles, groups, and permissions while ensuring appropriate security and governance controls are followed. • Build and maintain platform components including automated flows, workflows, forms, fields, UI policies, business rules, and client-side scripts. • Track platform health, investigate system issues, and resolve performance concerns to keep the environment reliable and efficient. • Manage update sets and instance-to-instance deployments while supporting controlled migration of changes across environments. • Maintain data quality through imports, exports, cleanup efforts, and ongoing oversight of platform records and structure. • Develop notifications, reports, and dashboards, and assist with integrations connecting ServiceNow to other enterprise applications and monitoring tools. • Produce clear technical documentation, support audit and compliance activities, and uphold platform standards and administrative best practices.
2026-04-20T00:00:00Z