<p>We are seeking a motivated Collections Specialist to manage outstanding customer accounts and support cash flow objectives. The ideal candidate will have strong communication skills and a customer-focused approach to collections.</p><p><br></p><p>Responsibilities</p><ul><li>Contact customers regarding overdue invoices and payment arrangements</li><li>Monitor aging reports and prioritize collection efforts</li><li>Investigate and resolve billing discrepancies</li><li>Document collection activities and account status</li><li>Collaborate with customers and internal departments to resolve issues</li><li>Prepare collection reports and maintain account records</li><li>Support month-end accounts receivable processes</li></ul>
<p>We are looking for a detail-oriented <strong>Collections Specialist</strong> to support account resolution activities for a respected financial institution in Aston, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who brings strong experience in consumer and commercial collections, communicates with professionalism, and can balance member service with effective recovery efforts. The role follows a hybrid schedule with regular onsite collaboration and occasional remote work, including every other Saturday.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage a portfolio of past-due accounts and take timely action to secure payment arrangements and reduce delinquency.</p><p>• Contact customers through appropriate communication channels to discuss outstanding balances, explain account status, and negotiate repayment solutions.</p><p>• Review account histories, payment activity, and related documentation to determine the most effective next steps for collection efforts.</p><p>• Maintain accurate records of conversations, commitments, and follow-up actions within internal systems and files.</p><p>• Work closely with internal teams to address billing issues, resolve discrepancies, and support efficient account resolution.</p><p>• Monitor collection timelines and prioritize daily tasks to meet service expectations and recovery goals.</p><p>• Handle sensitive financial discussions with professionalism while adhering to company policies and regulatory guidelines.</p><p>• Participate in scheduled hybrid operations, including onsite work during the week and remote coverage every other Saturday.</p>