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7 results for Help Desk Technician Ii in New Castle, DE

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-09-08T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-09-08T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to support daily end-user technology needs for a retail organization in Philadelphia, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, guiding users through technical problems, and maintaining reliable desktop performance in a fast-paced environment. The role focuses on delivering responsive support across Microsoft Windows systems while helping employees stay productive through efficient issue resolution and account assistance. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users. • Troubleshoot hardware, software, login, and connectivity problems, resolving incidents promptly or escalating when needed. • Manage and update user accounts, permissions, and access requests within Active Directory. • Receive, document, and track support requests through the service desk ticketing system to ensure timely follow-up. • Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications. • Support employees with password resets, system access concerns, and general workstation setup needs. • Diagnose recurring technical issues and share practical solutions to improve overall support efficiency.
2026-09-14T00:00:00Z

Data Security Specialist II

Philadelphia, PA
onsite
Temporary / Contract
36 - 41 USD / Hourly
Data Security Analyst IILocation: Onsite in Philadelphia, PADuration: Through 12/31/2026, extensions likely We are looking for a Data Security Specialist II to support enterprise data protection efforts in Philadelphia, Pennsylvania. This Long-term Contract position focuses on strengthening security governance, assessing risk, and helping ensure appropriate access controls and policy compliance across systems and data assets. The ideal candidate will combine hands-on security knowledge with strong analytical judgment to advise stakeholders, improve safeguards, and promote security awareness throughout the organization. Responsibilities:<ul><li>Responsible for the planning, design, enforcement and audit of security policies and procedures which safeguard the integrity of and access to enterprise systems, files and data elements. </li><li>Responsible for acting on security violations. </li><li>Maintains knowledge of changing technologies, and provides recommendations for adaptation of new technologies or policies. </li><li>Recognizes and identifies potential areas where existing data security policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. </li><li>Provides management with risk assessments and security briefings to advise them of critical issues that may affect customer, or corporate security objectives. </li><li>Evaluates and recommends security products, services and/or procedures to enhance productivity and effectiveness. </li><li>Oversees security awareness programs and provides education on security policies and practices. </li><li>Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. </li></ul>
2026-09-03T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-08-31T00:00:00Z

PC Technician

Souderton, PA
onsite
Permanent / Full Time
40000 - 45000 USD / Yearly
We are looking for a PC Technician to support day-to-day technology needs for office staff in Souderton, Pennsylvania. This position focuses on resolving desktop software and hardware issues, assisting users with business applications, and producing operational reports that support the manufacturing environment. The role also partners with the IT team on issue resolution and project-based work while providing hands-on support when on-site assistance is needed. Responsibilities: • Provide technical support to office employees by diagnosing and resolving issues related to desktop systems, software applications, and peripheral devices. • Assist users with the organization's software tools, ensuring questions are addressed promptly and systems are functioning effectively. • Develop and maintain reports through RubberTree WebQuery in connection with the P21 platform to support business operations. • Perform on-site troubleshooting and hardware installation when remote support is not sufficient or physical setup is required. • Collaborate with other IT team members to manage service requests, investigate incidents, and complete assigned technical projects. • Document troubleshooting steps, solutions, and recurring issues to improve support consistency and knowledge sharing.
2026-09-10T00:00:00Z

Oracle HCM Help Desk Configuration

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Oracle HCM Help Desk Configuration specialist to support a long-term contract opportunity in Reading, Pennsylvania. This role focuses on shaping and optimizing an Oracle HCM Help Desk environment that strengthens HR service delivery, improves case handling, and creates a more efficient support experience for employees. The position will partner with HR, IT, and operational stakeholders to translate business needs into practical system solutions while promoting scalable, sustainable platform improvements. Responsibilities: • Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk. • Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs. • Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources. • Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution. • Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience. • Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events. • Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance. • Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices.
2026-09-08T00:00:00Z