<p>We are looking for a Collections Specialist to join an organization in Malvern, Pennsylvania in a fully onsite contract long-term contract role. This position will support credit review, accounts receivable activities, invoicing, and collections while helping maintain accurate financial records and customer account data. The ideal candidate brings strong judgment in credit decisions, a detail-oriented approach to payment processing, and the ability to work confidently with internal teams and customers to resolve account issues.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate customer credit applications, review payment history and financial risk, and determine appropriate credit decisions in line with company standards.</p><p>• Manage commercial and consumer collections by contacting customers on delinquent balances, resolving payment concerns, and securing timely account resolution.</p><p>• Investigate billing discrepancies, disputed charges, ownership changes, and bankruptcy-related updates to ensure account records remain accurate and current.</p><p>• Review open accounts with aged balances, decide when orders should be released or held, and communicate account status professionally to customers.</p><p>• Prepare and issue invoices, confirm charges, and distribute billing documentation on a daily basis.</p><p>• Process incoming payments including checks and card transactions, reconcile daily receipts, prepare deposits, and apply funds correctly to customer accounts.</p><p>• Maintain accurate accounts receivable data by posting activity, monitoring aging, and producing recurring financial and collections reports for leadership.</p><p>• Support international order documentation by coordinating required shipping paperwork, export-related coding, and customer-specific charge requirements.</p><p>• Contribute to month-end close, assist with operational coverage as needed, and help research delivery, inventory, and sourcing questions raised by sales or customer service teams.</p>
<p>Robert Half has partnered with a thriving manufacturer on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, applying daily payments, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact</p><p>· Review and assess customer credit applications, financial statements, and payment history to establish appropriate credit limits </p><p>· Monitor accounts receivable aging and proactively follow up on past-due balances </p><p>· Perform collections activities via phone, email, and written correspondence </p><p>· Investigate and resolve billing discrepancies, short payments, and disputes </p><p>· Maintain accurate and up-to-date customer credit files and account records </p><p>· Collaborate with sales, customer service, and accounting teams to address account issues </p><p>· Recommend accounts for credit holds or escalation based on risk assessment </p><p>· Prepare and analyze reports related to credit exposure, delinquency trends, and collections performance </p><p>· Support month-end close activities, including reconciliation of A/R accounts </p><p>· Ensure compliance with company policies and applicable regulations</p>