We are offering an exciting opportunity in the heart of New Castle, Delaware for an Executive Administrative Assistant. This role involves providing administrative support within our team, overseeing general office activities, and maintaining an efficient and organized workspace. <br><br>Responsibilities<br><br>• Organize and schedule activities such as meetings, travel, and department events for the Senior Management Team.<br>• Prepare and proofread documents including correspondence, memos, and reports to ensure accuracy and clarity.<br>• Handle confidential and non-routine information with utmost discretion.<br>• Coordinate company events, working either independently or as part of a team on special or ongoing projects.<br>• Monitor and maintain inventory of office, janitorial, and other supplies across multiple locations.<br>• Ensure general office services and equipment are in order, providing assistance with related issues as needed.<br>• Sort and distribute incoming mail and arrange for outgoing shipments.<br>• Run general office errands as required.<br>• Create or modify presentations, demonstrating proficiency in Microsoft PowerPoint and other Office Suites.<br>• Leverage strong interpersonal and communication skills to interact with people at all levels within the organization and external contacts.<br>• Demonstrate strong analytical ability to gather and summarize data for reports/projects, find and present solutions to various administrative problems, and prioritize work.
We are offering an exciting opportunity for a Payroll Analyst to join our team in NEW CASTLE, Delaware. In this role, you will be responsible for ensuring the accurate and efficient processing of payroll transactions and maintaining compliance with payroll laws and best practices. This position is integral to our finance and human resources functions and requires a strong customer service focus.<br><br>Responsibilities: <br>• Accurately process payroll transactions, including salaries, benefits, garnishments, taxes, and other deductions.<br>• Ensure timely updates to payroll, including new hires, terminations, and changes to pay rates.<br>• Develop and provide payroll reports and analytics for internal and external stakeholders.<br>• Assist in quarterly and annual balancing to ensure accurate tax returns.<br>• Contribute to 401(k) funding, review, and audit processes.<br>• Maintain compliance with federal, state, and local payroll, wage, and hour laws and best practices.<br>• Address and resolve outstanding tax agency inquiries in collaboration with our payroll vendor.<br>• Facilitate audits by providing necessary records and documentation to auditors.<br>• Recommend updates to payroll processing software, systems, and procedures.<br>• Assist in creating and maintaining documentation of current Payroll SOPs and internal checklists.<br>• Perform other finance and human resources duties as assigned.
We are offering an exciting opportunity for a Compliance Administrator in the financial services industry. The selected individual will play a crucial role in the company's compliance operations, assisting the Compliance Officer in various tasks to ensure adherence to regulations and to minimize risk related to the company's business.<br><br>Responsibilities:<br>• Develop and manage a comprehensive compliance calendar <br>• Contribute to the completion of diverse regulatory filings<br>• Assist in conducting self-assessments as per the Compliance Officer's design<br>• Participate in the preparation of the annual insurance application<br>• Conduct detailed compliance monitoring reviews<br>• Compile and deliver compliance monitoring reports<br>• Aid in revising company policies and procedures<br>• Research and provide answers to compliance-related inquiries from team members<br>• Assist in responding to compliance audit and examination requests<br>• Conduct thorough reviews of customer accounts and activities<br>• Ensure clear and detail oriented communication, both internally and externally<br>• Handle additional duties as assigned within the scope of the compliance function.
<p>Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization.</p><p> </p><p>Major Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Prepare reporting packages</p><p>· Assist in closing process</p><p>· Identify potential financial risks</p><p>· ROI analysis</p><p>· Compliance Management</p><p>· Ad hoc projects</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
<p>Industry leader seeks an Executive Assistant with prior experience supporting C-suite executives within a fast paced environment. This Executive Assistant will provide a high-level of administrative support while preparing correspondence/reports/presentations, maintaining executive schedules, screening and prioritizing emails/calls/requests, managing expense reports, coordinating logistics for meetings/events/conferences, and supporting project management efforts by tracking deadlines, deliverables, and progress. The ideal candidate for this role should have proven experience supporting basic accounting activities, outstanding organizational and interpersonal skills, excellent time management abilities and have advanced knowledge of Microsoft Office Suite applications.</p><p> </p><p>What you get to do daily</p><p>· Coordinate executive communications</p><p>· Prepare internal and external corporate documents</p><p>· Calendar Management</p><p>· Prepare weekly reports</p><p>· Draft meeting agendas</p><p>· Distribute incoming mail/packages</p><p>· Travel Arrangements</p><p>· Order and maintain inventory of office supplies</p><p>· Assist with property management activities</p><p>· Vendor Management</p><p>· Assist with accounts payable/receivable transactions</p><p>· Special errands as needed</p>
We are looking for a skilled Bankruptcy Associate Attorney to join a prestigious law firm in Wilmington, Delaware. This position offers an excellent opportunity to work within a nationally recognized Bankruptcy and Restructuring team, specializing in complex Chapter 11 cases and distressed transactions. The ideal candidate will bring expertise in corporate bankruptcy matters and adversary proceedings, contributing to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Represent clients in Chapter 11 bankruptcy cases, adversary proceedings, and related litigation.<br>• Draft and analyze court documents, including pleadings, motions, and other legal filings.<br>• Participate in hearings, depositions, and negotiations to advocate effectively for clients.<br>• Conduct thorough legal research to develop strategic solutions for client matters.<br>• Collaborate closely with partners and clients on restructuring, insolvency, and distressed asset transactions.<br>• Maintain accurate case files and manage ongoing client communications.<br>• Provide clear, strategic counsel to clients facing bankruptcy and restructuring challenges.<br>• Ensure compliance with Delaware Bankruptcy Court procedures and practices.
<p>Robert Half is offering an exciting opportunity for an Assistant Controller in the Greater Philadelphia area. In this Assistant Controller role, you will be responsible for overseeing the entire financial process as well as personnel. You will also work closely with other departments on improving efficiencies, cost reductions, and areas for growth. </p><p><br></p><p>Responsibilities:</p><ul><li>Manage and supervise financial processes, including accounts receivable, budgeting, and secondary tasks such as credit management, insurance, and banking.</li><li>Collaborate with other departments to identify opportunities for improving operational efficiency, reducing costs, and fostering growth.</li><li>Assess the organization's technology and information systems needs to align with business objectives.</li><li>Develop and oversee annual budgets to ensure they meet the company’s strategic goals.</li><li>Utilize construction-specific accounting tools, such as Textura and Procore, to streamline financial processes and reporting.</li><li>Work directly with company leadership to execute financial planning and provide actionable insights.</li><li>Ensure compliance with industry standards and regulations within the construction accounting domain.</li><li>Leverage Foundations Construction Software to manage financial data and reporting effectively.</li></ul>
<p><strong>Corporate Litigation Associate Attorney – Wilmington, DE </strong></p><p><em>Chancery and Business Litigation | Prestigious Delaware Law Firm</em></p><p>Full Time / Direct Hire / Permanent Placement</p><p><br></p><p>Robert Half Legal is partnering with a highly respected Delaware-based law firm to find a <strong>Corporate Litigation Associate Attorney</strong> to join their Wilmington office. This is an excellent opportunity for an attorney with strong Delaware court experience to handle sophisticated and high-profile matters in the Delaware Court of Chancery and other business litigation forums. The firm is known for its deep bench in Chancery matters and is seeking a driven, detail-oriented associate who thrives in fast-paced litigation.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle complex corporate and commercial litigation matters, with a focus on Delaware Court of Chancery cases</li><li>Draft pleadings, motions, briefs, and discovery responses with precision</li><li>Conduct in-depth legal research and factual analysis</li><li>Prepare for and attend court hearings, trials, and client meetings</li><li>Collaborate closely with partners and clients on case strategy and development</li><li>Manage case files, meet litigation deadlines, and ensure compliance with court rules and procedures.</li></ul>
<p>Our client is seeking an experienced Bankruptcy Paralegal to join the team in Wilmington, Delaware. This role is with a major law firm in Delaware and operates on a hybrid schedule. This role supports a very collaborative team of attorneys and paralegals in Wilmington. A very inclusive culture with extensive benefits. </p><p><br></p><p>If you would like to be considered immediately and discreetly please reach out to Kevin Ross with Robert Half in Philadelphia. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and draft legal documents, including petitions, motions, and notices, for bankruptcy cases.</p><p>• File documents electronically using CM/ECF systems for Bankruptcy, District Court, and Third Circuit Court of Appeals.</p><p>• Maintain case calendars, track deadlines, and assist attorneys in preparing for hearings.</p><p>• Communicate effectively with attorneys, creditors, and other parties involved in bankruptcy cases.</p><p>• Provide support in managing discovery and trial preparation processes.</p><p>• Monitor case progress and ensure all filings comply with court requirements.</p><p>• Collaborate with attorneys and staff to deliver high-quality service to clients and co-counsel.</p><p><br></p>
We are looking for an organized and detail-oriented General Office Clerk to join our team in Pedricktown, New Jersey. This is a long-term contract position requiring strong administrative and customer service skills, along with proficiency in Microsoft Office applications. The ideal candidate will play a key role in ensuring smooth office operations and supporting various day-to-day tasks.<br><br>Responsibilities:<br>• Perform general administrative duties such as organizing files, scanning documents, and handling correspondence.<br>• Manage customer inquiries efficiently and professionally, providing exceptional service.<br>• Enter and update data accurately into various systems and databases.<br>• Utilize Microsoft Excel to create spreadsheets, manage data, and perform basic calculations.<br>• Draft and edit documents using Microsoft Word, ensuring accuracy and proper formatting.<br>• Schedule appointments and maintain calendars to support team and management activities.<br>• Handle shipping and receiving tasks, including tracking shipments and preparing documentation.<br>• Use Microsoft Outlook to manage emails, coordinate communications, and organize schedules.<br>• Collaborate with team members to ensure seamless office operations and address any challenges.<br>• Assist in maintaining inventory and ordering supplies as needed.
<p>Robert Half is looking for a highly skilled Fund Administration Manager to oversee the operations of our Private Equity team based out of Philadelphia. This Fund Administration Manager role requires an individual with strong expertise in fund accounting and private equity, capable of managing complex workflows while fostering client relationships and team development. The ideal candidate will drive operational excellence and ensure compliance with all regulatory and control requirements.</p><p><br></p><p>Responsibilities:</p><ul><li>Supervise day-to-day activities within the Private Equity team, including capital call and distribution processing.</li><li>Prepare net asset value calculations, financial statements, and fee computations.</li><li>Develop and maintain waterfalls for profit and loss allocations.</li><li>Generate accurate performance reports, including internal rate of return (IRR) calculations.</li><li>Respond to and resolve fund accounting inquiries escalated by supervisors or administrators.</li><li>Lead and develop teams of up to 10 employees, including performance evaluations and training.</li><li>Oversee the audit process to ensure timely and successful completion of fund audits.</li><li>Drive improvements in workflows and procedures to enhance operational efficiency.</li></ul>
<p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Review and assist with budget reports</p><p>· Analyze financial data</p><p>· Monitor profit and loss for the organization</p><p>· Assist with month end close</p><p>· Maintain a system of accounting policies and procedures</p><p>· Review financial statements, update financials as needed</p><p>· Monitor internal controls</p><p>· Assist with audit documentation</p><p>· Ensure the accuracy and timely delivery of invoices</p><p>· Recommend improvements to accounting procedures</p>
<p>Manufacturing firm located in the Southern New Jersey area is looking to hire an Indirect Tax Supervisor with proven tax compliance expertise. As the Indirect Tax Supervisor, you will ensure compliance with tax laws and regulations, collaborate with internal terms, tax authorities, and external consultants to minimize tax risks and optimize tax efficiencies, assist with personal property tax audits, perform account reconciliations, monitor general ledger accounts, maintain proper documentation and records for audits and regulatory requirements, and analyze tax data and transactions to identify discrepancies and potential risks. We are looking for someone who can configure and troubleshoot the sales/use tax software platform, collaborate with finance and IT teams to optimize tax reporting systems and automation tools.</p><p><br></p><p>Major Responsibilities</p><p>· Oversee the preparation, review, and filing of indirect tax returns</p><p>· Ensure timely and accurate tax reporting in compliance with local, state, and international regulations</p><p>· Provide tax advice and support business transactions</p><p>· Oversee tax calendars/schedules to ensure timely execution of tax returns</p><p>· Draft resale certificates for vendors/suppliers</p><p>· Implement process improvements to enhance tax compliance</p><p>· Train and mentor team members on tax policies and best practices</p>
<p>Robert Half is hiring for a Virtualization Engineer with extensive experience with VMware and Hyperflex. Our client is looking to hire for this role on a contract to hire basis. This role requires 4 days a week onsite (non-negotiable) in the Wayne, PA area. If you're interested, please submit an application below!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and maintain Cisco HyperFlex clusters and VMware vSphere infrastructure.</li><li>Monitor system health and VM performance using vCenter and UCS Manager.</li><li>Plan and execute patching of HyperFlex and VMware hosts to ensure security and compliance.</li><li>Provision and manage virtual machines, datastores, and virtual networking components.</li><li>Conduct full lifecycle disaster recovery tests, including VM failover and rollback procedures.</li><li>Perform root cause analysis and resolve incidents related to virtualization infrastructure.</li><li>Develop and maintain capacity plans for CPU, memory, and storage resources.</li><li>Implement and test backup, snapshot, and recovery configurations.</li><li>Collaborate with infrastructure, networking, and application teams to support uptime.</li><li>Document system changes, patch schedules, architecture diagrams, and procedures.</li><li>Support automation initiatives for virtual server lifecycle management.</li><li>Analyze logs, alerts, and performance metrics to proactively address issues.</li><li>Ensure compliance with security and patch management policies.</li><li>Assist with system migrations, server provisioning, and decommissioning tasks.</li><li>Participate in a 24/7 on-call rotation for infrastructure-related incidents.</li><li>Contribute to disaster recovery planning and testing activities.</li></ul>
<p>We are seeking an experienced <strong><em>Office Manager</em></strong> to oversee daily administrative operations and manage key office functions at a non-profit organization in Reading, Pennsylvania. This is a Contract-to-Permanent position, offering an opportunity to contribute to the smooth operations of both organizational and outreach programs. The ideal candidate will be highly organized, detail-oriented, and skilled in managing financial, personnel, and administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee the day-to-day operations of the business office, ensuring smooth and efficient workflows.</li><li>Process bi-weekly payroll for staff, maintaining accuracy and timeliness.</li><li>Manage accounts payable by ensuring all invoices are paid on time and deposits and withdrawals are appropriately posted.</li><li>Administer personnel policies, maintain staff personnel files, and handle HR-related documentation for payroll employees.</li><li>Prepare and submit financial reports associated with program funding and grants.</li><li>Collaborate with leadership to develop and manage annual budgets for the organization, programs, and related initiatives.</li><li>Create quarterly and annual financial reports for presentation to the Finance Council and stakeholders.</li><li>Attend key events, such as annual fundraisers or community programs, to oversee financial transactions, track revenue, and ensure proper cash flow management.</li><li>Coordinate with maintenance staff or contractors on facility-related tasks and contracts.</li><li>Manage office supplies, equipment, and petty cash, ensuring resources are stocked and systems function properly.</li></ul><p>This role is essential for ensuring the successful operation and growth of the non-profit’s mission-centered activities. We're looking for someone who thrives in a dynamic environment and can help drive positive impacts within the community.</p>
<p>We are looking for a talented Communication Specialist to join our team in Plymouth Meeting, Pennsylvania. This position is ideal for someone who excels in developing clear, engaging, and accurate content. The role requires strong attention to detail and the ability to effectively manage multiple projects while delivering high-quality results. Industry experience in the benefits administration, HR communications, or actuarial communications is required. This position is 5 days per week in office. </p><p><br></p><p>Responsibilities:</p><p>• Collaborate with internal teams to revise and maintain employee benefit materials for client funds</p><p>• Ensure all documentation accurately reflects the specific benefit offerings of each client, including complex structures</p><p>• Audit and update plan content to ensure compliance with regulations and clarity for employees</p><p>• Draft and edit compelling content for monthly health initiative newsletters</p><p>• Develop and refine open enrollment materials, ensuring they are user-friendly and consistent</p><p>• Organize and optimize the company’s letter library to streamline communication processes</p>
<p>Financial Services company seeks an Administrative Assistant with excellent time management skills. This Administrative Assistant will maintain and update internal records, process and maintain vendor memberships, assist with event coordination, enter journal entries into the general ledger, monitor attendance recording, perform research and development, assist with daily office needs, confirm all cash receipts/disbursements, and be point of contact for donor acknowledgement communications. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment.</p><p><br></p><p>How you will make an impact</p><p>· Organize, schedule, and confirm appointments/meetings</p><p>· Track and analyze accounting data</p><p>· Calendar Management</p><p>· Prepare financial statements and reports</p><p>· Draft internal/external correspondence</p><p>· Generate travel arrangements & itineraries </p><p>· Perform clerical research</p>
<p>Large manufacturer located outside of the Philadelphia Suburbs needs Corporate Controller who can develop and monitor the company’s budgets and forecasts and implements process improvements. In this role, you will be responsible for overseeing and managing the finance team, coordinating the financial close process, providing operations with financial support, managing the general ledger systems, preparing financial reports/statements, providing data analysis, develop risk management strategies, and preparing financial forecast. The ideal Corporate Controller will keep abreast of financial trends, monitor budgets, manage special projects, and contribute financial analysis and insights to guide decision making. This Corporate Controller must have excellent financial and organizational skills and the ability to develop and implement new revenue generating accounting systems.</p><p><br></p><p>How you will make an impact</p><p>· Oversee internal control system</p><p>· Review and manage year end documents</p><p>· Perform financial analysis</p><p>· Implement applicable accounting policies and procedures</p><p>· Prepare documentation for external audits</p><p>· Identify and mitigate financial risks</p><p>· Provide timely and complete financial statements</p><p>· Assist with preparing annual budget</p><p>· Ad hoc projects as needed</p>
<p>Successful, real estate firm seeks a hands-on Accounting Manager to oversee the financial operations of their real estate development team. This role will be responsible for managing project budgets, preparing reconciliations, completing tenant lease provisions, reviewing project cost reports, assisting with cash flow forecasting, posting journal entries, reconciling intercompany accounts, drafting financial statements, ensuring accurate and timely processing of bank reconciliations, overseeing the month/annual close process, performing general ledger analysis, and ensuring compliance with GAAP. We are looking for an Accounting Manager with a solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multi-task while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Maintain general ledger accounts</p><p>· Budgeting & Forecasting</p><p>· Account Reconciliation</p><p>· Manage month-end/year-end audits</p><p>· Fixed Asset Monitoring</p><p>· Account Analysis</p><p>· Preparing cash flow reports</p><p>· Review loan requirements</p><p>· Prepare financial statements/reports</p>
<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
<p>We are looking for a dedicated Medical Billing Specialist to join our team located in the Greater Philadelphia Region. This Medical Billing Specialist position provides an excellent opportunity to contribute your expertise in medical billing and coding within the healthcare industry. As a Contract to permanent role, it offers the potential for long-term career growth while working in a collaborative and detail-oriented environment.</p><p><br></p><p>What you get to do every single day:</p><p>• Accurately assign procedure codes and ensure timely submission of insurance claims, both electronically and on paper.</p><p>• Prepare and distribute patient statements on a weekly basis.</p><p>• Post payments and manage secondary claims for patients, schools, and teams.</p><p>• Follow up on accounts receivable by communicating with insurance companies, schools, and teams to resolve outstanding balances.</p><p>• Handle insurance correspondence and address claim denials through appeals.</p><p>• Resubmit corrected claims as necessary and reconcile daily payment transactions in accordance with established procedures.</p><p>• Safeguard patient rights by maintaining confidentiality of personal and financial information.</p><p>• Participate in internal financial reporting activities as scheduled.</p><p>• Adhere to organizational policies and procedures to ensure smooth operations.</p><p>• Collaborate with team members to achieve shared goals and complete additional tasks as assigned.</p>
<p>Client within the construction industry seeks a Construction Project Assistant with proven experience handling project billing, and bid preparation. This role will be responsible for generating project schedules, processing contractor billings, reviewing supplier invoices, maintaining supplier documentation, investigating project variances, assisting with change orders, preparing financial reports, analyzing project profitability, providing billing structures, and review project expenses. This Construction Project Assistant must have strong knowledge of construction-related accounting software, solid communication skills, and excellent time management abilities. </p><p><br></p><p>How you will make an impact</p><p>· Create and monitor project accounts</p><p>· Process subcontractor invoices</p><p>· Verify project budgets</p><p>· Provide profit analysis reports to management</p><p>· Compile monthly project reconciliations</p><p>· Audit change orders</p><p>· Maintain documentation for compliance</p><p>· Project Analysis</p><p>· Assist with month/quarter-end process</p><p>· Ad hoc projects as requested</p>
<p>We are seeking a Senior Accountant to join our team. As a Senior Accountant and part of the team, you will be instrumental in managing and executing our financial processes. This includes maintaining accurate financial records, overseeing ledgers, and supporting audit activities. This Senior Accountant role presents a long-term contract employment opportunity.</p><p><br></p><p>What you get to do every single day:</p><p>• Execute monthly accounting close procedures and deliverables.</p><p>• Oversee the general ledger, Accounts Receivable (AR), and payables ledgers within the accounting system.</p><p>• Prepare and review journal entries to ensure accurate financial reporting.</p><p>• Support the accounts receivable team to ensure timely and accurate processing of payments.</p><p>• Conduct account reconciliations regularly to ensure accuracy.</p><p>• Assist in managing the accounts receivable team.</p><p>• Review and suggest improvements for current accounting practices and procedures.</p><p>• Provide support during quarterly and year-end financial audit activities.</p><p>• Utilize Microsoft Excel to manage and analyze data.</p><p>• Monitor customer accounts and perform necessary actions based on account status.</p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>One of our reputable clients has reached out for a need for a full-time Performance Intelligence Manager with demonstrated ability to translate data into strategic recommendations for executive stakeholders. In this role, the candidate will analyze and report on past performance, industry trends, pricing and other key financial operational data in order to advise management on implementing an improved planning and reporting process. This candidate will also create dashboards, assist with FP& A activities, manage financial datasets, KPI tracking, supervise performance intelligence team members, and lead initiatives in data visualization, predictive analytics, and performance forecasting. The ideal Performance Intelligence Manager should have strong experience with data visualization tools and effective interpersonal and communication skills. </p><p> </p><p>Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Oversee financial planning administration</p><p>· Perform financial modeling</p><p>· Balance sheet analysis</p><p>· Process Improvement</p><p>· Perform profit loss analysis</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
