<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
We are looking for a skilled Data Security Analyst to join a dynamic team in Mount Pleasant, Tennessee, within the plastics manufacturing industry. This is a Contract to permanent position where you will play a pivotal role in managing user accounts, ensuring security frameworks are upheld, and troubleshooting critical systems. As the sole onsite IT specialist, you will collaborate closely with external vendors while overseeing system security and compliance.<br><br>Responsibilities:<br>• Manage the onboarding and offboarding processes for user accounts, ensuring smooth transitions and secure access.<br>• Troubleshoot and support the organization's commerce platform, resolving technical issues as they arise.<br>• Collaborate with external vendors to maintain system functionality and manage vendor relationships effectively.<br>• Monitor and maintain security frameworks, including implementing firewalls, encryption programs, and compliance certifications.<br>• Provide technical support for wired, wireless, and network connectivity across various devices.<br>• Set up and maintain computer networks, assisting employees with IT-related challenges.<br>• Perform regular data and configuration backups to ensure system reliability.<br>• Maintain detailed inventory records for all company equipment and devices.<br>• Investigate and respond to security breaches, implementing solutions to mitigate risks.<br>• Configure and manage cloud computing environments, telecommunication systems, and network equipment.
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract Network Engineer to join our client's IT department. As a Contract Network Engineer, you will play a vital role in the design, implementation, and maintenance of the organization's network infrastructure. This is a contract position offering an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Network Design:</strong> Design and implement network infrastructure, including LAN, WAN, and data center networks, to meet the organization's requirements for performance, security, and scalability.</li><li><strong>Network Maintenance:</strong> Monitor and maintain network devices, including routers, switches, firewalls, load balancers, and wireless access points to ensure optimal performance and reliability.</li><li><strong>Security Implementation:</strong> Implement and manage network security measures, such as firewalls, intrusion detection systems, and VPNs, to protect the network from external threats.</li><li><strong>Network Troubleshooting:</strong> Diagnose and resolve network issues, perform network testing, and work with end-users to provide technical support for network-related problems.</li><li><strong>Capacity Planning:</strong> Evaluate network performance and capacity, making recommendations for upgrades or changes to accommodate the organization's growth.</li><li><strong>Documentation:</strong> Maintain accurate records of network configurations, changes, and updates to facilitate troubleshooting, auditing, and compliance.</li><li><strong>Vendor Collaboration:</strong> Collaborate with network equipment vendors and service providers to manage procurement, service agreements, and vendor relationships.</li><li><strong>Network Optimization:</strong> Identify opportunities for network optimization and cost reduction while maintaining or improving network performance.</li></ol><p><br></p>
We are looking for an experienced System Administrator to join our team in Cookeville, Tennessee. This long-term contract position focuses on application-level support for the Licensure and Regulation System and Zendesk, ensuring seamless functionality and workflow optimization. The ideal candidate will possess strong technical expertise and a proactive approach to resolving system issues and implementing efficient solutions.<br><br>Responsibilities:<br>• Provide application-level support for the Licensure and Regulation System and Zendesk, including configuration, ticket resolution, and workflow improvements.<br>• Process change requests efficiently and ensure timely resolution of assigned tasks within established deadlines.<br>• Collaborate with cross-functional teams, including trainers, QA personnel, and application coordinators, to optimize system workflows and processes.<br>• Maintain detailed documentation of system changes, user permissions, and workflow updates using tools such as SharePoint.<br>• Troubleshoot and resolve system-related inquiries while maintaining high standards of customer service.<br>• Configure and modify system settings to meet user requirements and organizational needs.<br>• Track and log system changes, ensuring compliance with regulatory and licensing requirements.<br>• Provide clear and precise communication to users regarding system updates, ticket status, and resolutions.<br>• Follow established IT support workflows and methodologies to ensure consistent and efficient ticket management.<br>• Monitor and address help desk tickets promptly, ensuring all communications are documented and resolved within specified timeframes.
<p>We are looking for a detail-oriented Help Desk Analyst to join one of our clients IT hardware team in LaVergne, Tennessee. In this role, you will provide technical support and maintenance for laptops, printers, and associated devices, ensuring seamless operation of software applications and network systems. This position requires hands-on troubleshooting, system administration, and proactive problem-solving to support end users effectively.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for laptops, printers, barcode scanners, and related hardware, including configuration, repair, and preventative maintenance.</p><p>• Administer and troubleshoot Windows operating systems across workstation platforms, ensuring optimal performance.</p><p>• Add new systems to the network and domain, and set file and folder permissions as required.</p><p>• Install, configure, and update software applications, patches, and user workstations.</p><p>• Diagnose and resolve connectivity, hardware, and software issues affecting end-user devices and network systems.</p><p>• Assist users with operational guidance for standard and specialized software applications.</p><p>• Document processes, procedures, and troubleshooting steps to maintain clear records.</p><p>• Collaborate with the Systems Administrator to address network and server issues as needed.</p><p>• Manage cabling projects, including installation of Ethernet and serial connections.</p><p>• Install and troubleshoot issues with printers, particularly LaserJet and Zebra models.</p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Network Administrator to join our client's IT team. As a Contract Network Administrator, you will be responsible for the design, implementation, and maintenance of the organization's network infrastructure. This role offers an exciting opportunity to work with a respected organization and contribute to the management of a robust and efficient network environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Network Design and Configuration:</strong> Design, deploy, and maintain network infrastructure, including routers, switches, firewalls, and wireless technologies, to ensure optimal performance and security.</li><li><strong>Network Monitoring and Optimization:</strong> Monitor network performance, troubleshoot issues, and implement optimizations to maximize network efficiency and reliability.</li><li><strong>Security Management:</strong> Implement and manage network security measures, including firewalls, intrusion detection systems, and VPNs, to protect against cybersecurity threats.</li><li><strong>Network Maintenance:</strong> Perform routine maintenance tasks, such as software updates, firmware upgrades, and hardware replacements, to ensure network stability.</li><li><strong>Troubleshooting and Support:</strong> Provide technical support and resolve network-related issues reported by users or identified through monitoring tools in a timely manner.</li><li><strong>Documentation:</strong> Maintain accurate documentation of network configurations, procedures, and changes for future reference and compliance purposes.</li><li><strong>Vendor Coordination:</strong> Collaborate with vendors and service providers to procure network equipment, manage service contracts, and troubleshoot complex network issues.</li><li><strong>Capacity Planning:</strong> Assess network capacity, anticipate growth requirements, and make recommendations for upgrades or changes to meet organizational needs.</li></ol><p><br></p>
<p>Robert Half is currently seeking a Contract Systems Administrator to join our client's IT department. As a Contract Systems Administrator, you will be responsible for the configuration, maintenance, and management of the organization's computer systems, servers, and network infrastructure. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>System Maintenance:</strong> Perform routine system maintenance, including software updates, patch management, and regular system backups to ensure system stability and security.</li><li><strong>Server Administration:</strong> Manage and maintain server hardware and software, including Windows Server, Linux, or other relevant operating systems.</li><li><strong>Network Management:</strong> Oversee network infrastructure, ensuring optimal performance, security, and reliability. This may include switches, routers, firewalls, and wireless access points.</li><li><strong>Security Monitoring:</strong> Implement and monitor security protocols to safeguard systems and data, detect and respond to security breaches, and conduct regular security audits.</li><li><strong>User Support:</strong> Provide technical support to end-users, assisting with system-related issues, troubleshooting, and offering guidance on best practices.</li><li><strong>Documentation:</strong> Maintain detailed records of system configurations, changes, and updates to facilitate system troubleshooting and auditing.</li><li><strong>Capacity Planning:</strong> Assess system performance and capacity, making recommendations for upgrades or enhancements to meet organizational needs.</li><li><strong>Backup and Disaster Recovery:</strong> Develop and implement backup and disaster recovery plans to ensure data integrity and continuity of operations.</li><li><strong>Vendor Collaboration:</strong> Collaborate with technology vendors to ensure timely procurement of hardware and software, and manage vendor relationships.</li></ol><p><br></p>
<p>Robert Half Technology is searching for a talented <strong>Service Desk Analyst</strong> for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The <strong>Service Desk Analyst</strong> will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.</p><p><br></p><p><strong>The candidate will be required to:</strong></p><ul><li>Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.</li><li>Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.</li><li>Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.</li><li>Document infrastructure problems, and design and implement resolution steps to prevent future issues.</li><li>Create and maintain monitoring systems, recommend, and implement tuning improvements.</li><li>Manage third-party support and service vendors to ensure operational stability of internal systems.</li><li>Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.</li><li>Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.</li><li>Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.</li><li>Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.</li><li>Accurately log all Service Desk tickets and work efforts using the defined tracking software.</li><li>Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.</li><li>Perform user maintenance in Active Directory </li><li>Analyze, troubleshoot, and resolve connectivity and VPN issues.</li><li>Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.</li><li>Identify and request purchases based on the needs of the end users.</li><li>Perform other duties as assigned.</li></ul>
<p>We are seeking a dedicated and experienced Systems Administrator to join our dynamic IT team. The prospective candidate will be responsible for managing Windows servers, including Office 365, Intune and Azure Cloud. Qualified candidates must have a minimum of 3 years of experience in a similar role.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Plan, implement, oversee and maintain server and network infrastructures and projects.</li><li>Manage and administer Windows servers and Office 365 platform.</li><li>Configure, manage and support Windows systems and associated software.</li><li>Set up, management and enforcement of system and security policies via Intune and Azure Cloud.</li><li>Provide technical support for both hardware and software issues our users encounter.</li><li>Oversee the operation of server systems and ensure their efficiency and performance.</li><li>Manage the configuration and operation of client-based computer operating systems.</li><li>Create and verify backups of data and regularly conduct system audits to ensure the functioning of the system.</li><li>Respond to and resolve help desk requests in a timely manner.</li><li>Improve existing infrastructure systems and processes to ensure optimal performance and user satisfaction.</li><li>Develop, implement, and oversee disaster recovery and backup procedures.</li></ul><p><br></p>
<p>We are currently seeking a highly-skilled Linux Systems Administrator with expertise in configuring and managing Ubuntu Servers. Ideal candidates will have a deep understanding of logging within this system and translating these logs into understandable insights. Additionally, candidates should have experience with Preboot Execution Environment (PXE) and a strong background in automation, including Ansible, and scripting with Bash, PowerShell, or Python.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain Ubuntu servers.</li><li>Manage and monitor system performance, resources, and system/network security.</li><li>Regularly upgrade systems as required for enhanced functionality and security issue resolution.</li><li>Administer and maintain system documentation, logs, and reports, ensuring their accuracy and comprehensiveness.</li><li>Translate system logs into meaningful, actionable insights.</li><li>Configure and manage PXE for network-based software installations.</li><li>Assist in troubleshooting server issues and implementing necessary solutions.</li><li>Regularly assess and improve existing infrastructure systems and processes to ensure optimal performance.</li><li>Manage and administer system backups, ensuring data integrity and system efficiency.</li><li>Provide technical support and guidance for users and IT team members.</li><li>Develop and implement automation solutions using tools like Ansible to streamline system deployments, configurations, and routine tasks.</li><li>Write and maintain scripts using Bash, PowerShell, or Python to automate administrative functions and improve operational efficiency.</li></ul><p><br></p>
