5 results for Desktop Support Analyst in Nashville, TN

Desktop Support Analyst

Nashville, TN
onsite
Temporary
25 - 30 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-02-25T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent
65000 - 75000 USD / Yearly
The Service Support Analyst is a key member of the technology support desk, serving as the first point of contact for technology-related inquiries from internal users. This role manages the intake and assessment of support requests, resolves routine issues directly, and coordinates with specialized teams for complex matters. The analyst maintains operational continuity by ensuring users connect quickly to the right resources, supporting a responsive and organized support experience. This position collaborates with service desk engineers, application managers, and infrastructure specialists to resolve issues efficiently, document support actions, and contribute to continuous improvements in support processes. Strong communication, attention to detail, and real-time assessment skills are essential. Key Responsibilities: Task Execution and Support<ul><li>Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions.</li><li>Identify user needs and route requests to the appropriate team or specialist.</li><li>Resolve routine technical issues using established procedures and documentation.</li><li>Stay familiar with the service catalog and escalation pathways to guide users effectively.</li><li>Document support actions to enhance team knowledge and improve future responses.</li></ul>Collaboration and Communication<ul><li>Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues.</li><li>Communicate clearly and professionally, providing updates and guidance throughout the support process.</li><li>Participate in team meetings and assist with onboarding/training for new staff.</li></ul>Operational Support<ul><li>Monitor ticket queues and prioritize based on urgency and impact.</li><li>Track open issues and follow through to resolution.</li><li>Support the creation and maintenance of internal documentation, such as FAQs and troubleshooting guides.</li><li>Handle basic system access tasks like password resets and account provisioning.</li></ul>Continuous Improvement<ul><li>Gather feedback and suggest process improvements for service delivery.</li><li>Stay up to date on technology platform updates and support procedures.</li><li>Share observations with service desk leadership and participate in ongoing learning.</li></ul>
2026-02-17T00:00:00Z

Configuration Analyst (Remote)

Nashville, TN
remote
Temporary
45.6665 - 52.877 USD / Hourly
We are looking for an experienced Configuration Analyst to join our team on a long-term contract basis. This role requires expertise in managing Genesys Cloud systems and ensuring the smooth operation of configuration data tables and schedules. The successful candidate will play a vital role in optimizing processes and maintaining compliance within a dynamic healthcare environment. This position is fully remote but based out of Nashville, Tennessee. Responsibilities:• Manage and maintain the configuration management database to ensure accuracy and consistency.• Monitor and control configuration items throughout their lifecycle, ensuring compliance with established policies.• Develop and implement configuration management plans, procedures, and policies aligned with industry standards.• Conduct regular audits and reviews to verify the integrity and reliability of configurations.• Perform monthly scans across all environments to identify and resolve discrepancies.• Maintain version control for both hardware and software operational configurations.• Collaborate with stakeholders to address and resolve configuration-related challenges.• Stay informed about emerging trends and best practices in configuration management.• Utilize technical expertise to identify opportunities for process optimization and technology integration.• Document and translate requirements into detailed program designs for presentation to leadership.
2026-02-20T00:00:00Z

Cybersecurity Analyst

Nashville, TN
onsite
Temporary
38 - 46 USD / Hourly
Robert Half is seeking a skilled Cybersecurity Analyst to join our client’s IT security team. This role is responsible for monitoring, analyzing, and responding to security threats across the organization’s network, systems, and applications. The ideal candidate has hands-on experience with security tools, incident response, vulnerability management, and risk mitigation in an enterprise environment. This is an excellent opportunity to play a critical role in protecting business-critical systems and sensitive data. Key Responsibilities:<ul><li>Security Monitoring: Monitor security systems including SIEM tools, firewalls, IDS/IPS, and endpoint detection platforms to identify potential threats.</li><li>Incident Response: Investigate and respond to security incidents, perform root cause analysis, and document findings.</li><li>Vulnerability Management: Conduct vulnerability scans, risk assessments, and coordinate remediation efforts.</li><li>Threat Analysis: Analyze emerging threats and recommend proactive security measures.</li><li>Access & Identity Management: Review and manage user access controls in accordance with security policies.</li><li>Policy & Compliance: Assist in maintaining security policies and ensuring compliance with industry standards (e.g., HIPAA, PCI-DSS, SOC 2, NIST).</li><li>Security Audits: Support internal and external security audits.</li><li>Security Awareness: Provide guidance and training to end-users on security best practices.</li><li>Documentation: Maintain accurate incident reports, risk assessments, and remediation documentation.</li></ul>
2026-02-25T00:00:00Z

PC Technician

Nashville, TN
onsite
Temporary
19.5 - 22 USD / Hourly
Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company. Key Responsibilities:<ol><li>Hardware Support: Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li>Software Installation: Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li>Technical Support: Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li>Hardware Maintenance: Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li>Inventory Management: Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li>User Training: Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li>Security Compliance: Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol>
2026-02-25T00:00:00Z