10 results for Cybersecurity Analyst in Nashua, NH

Help Desk Analyst

Chelmsford, MA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T00:00:00Z

Programmer Analyst

Boston, MA
onsite
Temporary
38 - 44 USD / Hourly
We are looking for an IT Admin to join our client's team on contract to permanent basis in Boston, Massachusetts. In this role, you will be responsible for supporting and enhancing IT systems while providing hands-on assistance to employees. This position requires a proactive approach to problem-solving and the ability to deliver exceptional technical solutions in a dynamic environment. Responsibilities:• Deliver responsive and detail-oriented IT support to address user needs and business demands.• Administer and maintain back-office systems, including servers, storage, and networking solutions.• Manage and oversee SaaS-based applications such as Office 365, Slack, and Zoom.• Develop and document efficient processes for onboarding and offboarding employees.• Perform hardware inventory management to ensure timely availability for user needs.• Provide remote assistance for networking, storage, and systems administration tasks.• Foster strong relationships with internal stakeholders to enhance collaboration and support.• Independently resolve technical issues, conduct root cause analysis, and implement preventive measures.• Communicate effectively across teams and stakeholders to ensure clarity and alignment.• Author and share detailed documentation for both user education and IT operations.
2026-03-10T00:00:00Z

Programmer Analyst

Rochester, NH
onsite
Permanent
0 - 0 USD / Yearly
About the Role:Are you fluent in RPG, CL, and the mystical language of green screens? Do you dream in fixed-format code and occasionally wonder why the AS400 is still running everything important in the world? If so, we need you!Responsibilities:<ul><li>Develop, maintain, and enhance AS400 applications (because yes, they still exist—and they’re mission-critical).</li><li>Collaborate with business teams to turn requirements into elegant, old-school magic.</li><li>Debug issues like a detective in a world where the clues are all in uppercase.</li></ul>Requirements:<ul><li>Strong experience with AS400/iSeries programming (RPG, CL, DB2).</li><li>Ability to work independently and occasionally explain to younger developers what a “green screen” is.</li><li>A sense of humor—because you’ll need it when someone asks, “Can’t we just move this to the cloud?”</li></ul>Why Join Us?<ul><li>Competitive salary and benefits.</li><li>Work with technology that’s older than some of your coworkers—but still more reliable.</li><li>Be the hero who keeps the legacy alive while everyone else is chasing microservices.</li></ul>Apply Today!If you’re ready to keep the AS400 humming and prove that old-school is still cool, send us your resume. Bonus points if you can tell us your favorite RPG joke.
2026-02-18T00:00:00Z

Sr. Systems & Network Engineer (Security Focus)

Boston, MA
onsite
Permanent
120000 - 140000 USD / Yearly
Senior Systems & Network Engineer (with Security Focus) 📍 Location: Hybrid in Boston, MA💼 Full-Time | Senior Individual Contributor About the RoleWe’re seeking a Senior Systems & Network Engineer who brings a strong security mindset to traditional infrastructure engineering. This is not a pure security role—it’s ideal for someone who has spent most of their career working in systems, servers, networking, firewalls, and infrastructure, and has also been involved in security troubleshooting, incident response, or remediation.If you’re a true jack‑of‑all‑trades who understands how environments are built, how networks actually function, and how security issues impact real infrastructure, this is the role for you.You’ll help strengthen our security posture by applying practical knowledge of how systems and networks behave, where vulnerabilities hide, and how to detect and fix issues efficiently. What You’ll Do<ul><li>Manage and support core infrastructure including servers, networks, virtualization, cloud services, and firewalls.</li><li>Investigate and remediate security issues by leveraging your understanding of how systems and networks operate.</li><li>Assist with vulnerability management, patching, endpoint hardening, and incident response efforts.</li><li>Monitor and improve environment performance, availability, and overall health.</li><li>Support upgrades, migrations, and implementations across systems and network components.</li><li>Collaborate with security teams, IT leadership, and business stakeholders to ensure infrastructure stability and security.</li><li>Document environments, create runbooks, and contribute to best practices.</li></ul>
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Auburn, NH
onsite
Temporary
0 - 0 USD / Yearly
Technical Support Team Lead Location: Auburn, NH Level: Experienced / Non‑Manager Overview The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments. The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution. Key Responsibilities Support daily management of support operations, including ticket queues, monitoring tasks, and incident response. Provide operational leadership to ensure work is prioritized in line with SLAs and business needs. Serve as a primary escalation point for high‑priority or high‑impact customer issues. Monitor SLA compliance, response times, and overall support quality. Coordinate workload distribution and coverage during business hours and critical events. Provide direction, guidance, and mentoring to support team members. Track and manage critical customer issues through resolution, including communication and follow‑up. Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution. Assist with refining and documenting support processes, workflows, and operational standards. Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues. Participate in post‑incident reviews and help identify corrective and preventative actions. Ensure customer communications are clear, timely, and consistent. Handle customer data, including PII, with appropriate security practices. Work additional hours as needed to support SLA‑driven or time‑sensitive events. Requirements Degree in Computer Science, IT, Engineering, or equivalent experience. 5+ years in technical support, NOC operations, or software support. Experience in a lead, senior, or acting supervisory capacity within a support organization. Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization. Working knowledge of networking concepts, Linux systems, and software support workflows. Proven ability to make operational decisions without direct managerial authority. Strong organizational skills and ability to manage competing priorities. Excellent verbal and written communication. Ability to work independently while aligning with leadership direction. High degree of flexibility and stress tolerance.
2026-02-26T00:00:00Z

Help Desk/Desktop Support Analyst

North Waltham, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools. • Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices. • Perform user lifecycle management tasks, including onboarding, access updates, and offboarding. • Configure, provision, and support laptops, mobile devices, and peripherals. • Maintain accurate records of IT assets and devices. • Administer and support core IT platforms such as Microsoft 365 and endpoint management systems. • Investigate recurring issues, identify root causes, and propose solutions for operational improvements. • Collaborate with Infrastructure and Security teams to implement fixes and preventive measures. • Develop and update knowledge base articles and runbooks to standardize processes. • Assist with testing and deployment of system updates and enhancements.
2026-03-10T00:00:00Z

Help Desk/Desktop Support Analyst

Malden, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
Our client on the North Shore is looking for a temp to perm Help Desk Analyst to start immediately. Responsibilities:<ul><li>Provide phone support for employees globally</li><li>Install/maintain PC hardware, software, and assist with onboarding/offboarding</li><li>Troubleshoot network and hardware issues</li><li>Support server maintenance and IT projects</li><li>Update technical/user documentation</li><li>Collaborate with IT to support business needs</li></ul>
2026-03-10T00:00:00Z

IT Support Analyst

Boston, MA
onsite
Permanent
60000 - 90000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston. Responsibilities:• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.• Develop user guides and documentation to enhance consistency and optimize IT support processes.• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.
2026-03-11T00:00:00Z

Desktop Support Analyst

Portsmouth, NH
onsite
Permanent
40000 - 60000 USD / Yearly
We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service. Responsibilities:• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.• Document and track all technical issues using the ticketing system while adhering to established timelines.• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.• Assist with onboarding new users, including device setup and system configurations.• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.• Provide attentive and courteous technical support to users, ensuring a positive customer experience.• Collaborate with team members to continuously improve support workflows and processes.
2026-02-20T00:00:00Z

Senior Syteline (Infor CSI) Systems Analyst

Wrentham, MA
onsite
Permanent
130000 - 150000 USD / Yearly
We are looking for an experienced Senior Syteline (Infor CSI) Systems Analyst to join our team in Wrentham, Massachusetts. This on-site role offers the opportunity to take ownership of the implementation and optimization of our planning and purchasing systems within a manufacturing environment. The ideal candidate will be a proactive problem-solver with deep expertise in SyteLine configuration and a passion for driving efficiency across operations. Responsibilities:• Manage and enhance the SyteLine (Infor CSI) Planning and Purchasing modules to optimize system performance.• Configure and refine planning parameters, vendor setups, and inventory policies to align with organizational goals.• Collaborate with planners, buyers, and operations teams to ensure system behavior meets business needs and supports operational efficiency.• Troubleshoot and resolve system issues such as inaccurate signals, inventory shortages, and excess stock.• Lead reconfiguration efforts to support process improvements and scalability within the manufacturing framework.• Maintain data accuracy and integrity across items, BOMs, routings, and vendor records.• Develop and deliver testing, training, and documentation for system updates and changes.• Serve as the in-house expert for SyteLine-related inquiries, providing guidance and solutions to cross-functional teams.• Coordinate with IT teams and external consultants to implement advanced system functionalities when needed.• Monitor system usage and recommend strategies for enhancing its effectiveness.
2026-03-12T00:00:00Z