Desktop Support AnalystJOB SUMMARY:<br><br>The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines.<br><br>JOB RESPONSIBILITIES:<br> Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.<br> Maintaining efficient relationships with other department heads to determine their technological needs.<br> Responsible for all repair and installation requests.<br> Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.<br> Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.<br> Researching new business technologies and IT software to strengthen the organization's computer systems.<br> Creating surveys to gauge company employee IT needs and questions.<br> Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.<br> Assisting Associate Director of Information Technology with complex installations or repairs.<br> At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.<br> All other duties as assigned.<br>KEY RELATIONSHIPS: <br><br> Reports to the Associate Director of Information Technology.<br> Establishes and maintains strong working relationships with all company personnel. <br> Communicates well with others. <br><br>EXCELLENCE IN THIS POSITION:<br><br>Excellence in this position includes ability to:<br> Identify and resolve or route issues in a highly organized fashion.<br> Enter data quickly and accurately.<br> Exhibit a high level of written and verbal communication skills.<br> Exhibit a professional demeanor at the job.<br> Be a flexible, service-oriented team player.<br><br>SKILL REQUIREMENTS:<br><br> Excellent technical skills, including analytical skills and advanced computer skills.<br> Disaster recovery skills.<br> Strong writing skills.<br> Customer support and interpersonal skills.<br> Knowledge of hardware, software, networks, and systems.<br> Troubleshooting and problem-solving abilities.<br> Communication and customer service skills.<br><br> QUALIFICATIONS:<br><br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br> While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus.<br><br>EDUCATION AND/OR EXPERIENCE:<br> Collaboration across organizations: 1 year (Preferred)<br> IT support: 3 years (Preferred)<br> Software troubleshooting: 3 years (Required)Cloud System AdministratorWe are offering a contract to permanent employment opportunity for a Cloud System Administrator in the Healthcare, Hospitals, and Social Assistance industry. This role will be based in Boston, Massachusetts and will involve a hybrid model of working.<br><br>Responsibilities:<br><br>• Administer Azure/Office 365 systems, Azure Virtual Networking (Azure Vnet), and handle Windows/VMware server management tasks.<br>• Ensure regular security updates, server maintenance, and patching of servers.<br>• Manage tasks such as building and cloning servers, Azure storage, and VMware.<br>• Handle IT projects, ticketing, Azure work, and the construction of VMware servers.<br>• Troubleshoot any issues that arise, roll out devices in inTune, and set up Office 365 mailboxes.<br>• Address system admin level application issues such as re-upping Azure purchases and moving Azure server to another tier.<br>• Be involved in backup projects and work collaboratively with vendors.<br>• Set up infrastructure for dashboards as part of data modernization projects.<br>• Manage the technology environment which includes Office365/Azure cloud environment, 80 VMware servers, SCCM, and servers for Canon printers, SMTP to go, SolarWinds (for security alerts), and Crowdstrike.Systems Engineer<p>We are seeking a skilled Systems Engineer to join our team. The selected individual will be responsible for managing client relationships and addressing their IT needs. The role includes providing technical expertise, evaluating and recommending new technologies, and ensuring optimal network performance. </p><p><br></p><p>Responsibilities:</p><p>• Managing relationships with clients and end-users, providing technical expertise in networking, mobility, virtualization, security, and cloud-based solutions.</p><p>• Regularly evaluating and recommending new technologies to update existing infrastructure.</p><p>• Ensuring the networking, compute, and storage infrastructure meets current and future requirements based on needs and regulations.</p><p>• Gaining a comprehensive understanding of hybrid and cloud architectures, including proven best practices that enable high operational resiliency.</p><p>• Providing detailed documentation and demonstrating excellent follow-up skills.</p><p>• Applying knowledge of Microsoft 365, EMS, Azure, Active Directory, Teams, Security Administration, and DNS.</p><p>• Demonstrating strong interpersonal and client management skills.</p><p>• Being proficient in all aspects of Microsoft back office/cloud platforms.</p><p>• Having hands-on networking, firewalls, routing, and switching experience.</p><p>• Gaining experience with on-prem and cloud virtualization technologies.</p>Systems AdministratorWe are seeking a Systems Administrator in the IT Consulting industry, located in Auburn, New Hampshire. As a Systems Administrator, you will play a key role in overseeing and enhancing our Linux-based infrastructure, ensuring optimal performance and reliability. You will be instrumental in managing the CI/CD pipelines, enhancing the development process, and ensuring efficient code deployment.<br><br>Responsibilities:<br>• Oversee and manage Linux systems with a high level of accuracy<br>• Develop, maintain, and optimize CI/CD pipelines to facilitate efficient deployments<br>• Monitor system performance and security vigilantly<br>• Cooperate with developers to automate processes and enhance workflows<br>• Utilize backup technologies for data protection and disaster recovery<br>• Conduct cluster analysis for system optimization<br>• Maintain computer hardware for optimal system performance<br>• Utilize Ubuntu, Ansible, and other tools for system administration<br>• Implement Continuous Integration / Continuous Delivery (CICD) principles in system management.Network Engineer<p><br></p><p><strong>Job Opening: Cisco Network Engineer</strong></p><p>Are you a networking wizard fluent in Cisco-speak? We’re on the hunt for a Cisco Network Engineer to design, implement, and maintain our network infrastructure.</p><p><strong>What You’ll Do:</strong></p><ul><li>Configure, troubleshoot, and optimize Cisco routers, switches, and firewalls.</li><li>Ensure network security and uptime like your life depends on it (our business does).</li><li>Collaborate with IT teams to solve puzzles and crush bottlenecks.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Cisco certifications (CCNA/CCNP? Even better).</li><li>3+ years of network engineering experience.</li><li>A knack for problem-solving and packet-wrangling.</li></ul><p><strong>Perks:</strong></p><ul><li>Competitive salary, benefits, and a team that actually knows what VLANs are.</li></ul><p>Ready to route your career to success? Apply now!</p>CBORD AdministratorWe are offering a long-term contract employment opportunity for a CBORD Administrator in Waltham, Massachusetts. The successful individual will be a critical part of our team, managing our campus card system and ensuring uninterrupted service for dining, housing, and other campus amenities.<br><br>Responsibilities:<br>• Oversee and maintain various software systems including CBORD Odyssey PCS, GET Application, Micros POS 3700, and Symphony.<br>• Develop, execute, and analyze reports to monitor meal plans, transactions, and other significant data.<br>• Construct, manage, and troubleshoot meal plans for students and faculty members.<br>• Address issues related to dining registers in collaboration with the ITS team and Housing department.<br>• Proactively monitor error logs and address arising issues.<br>• Contribute to the implementation of a new Micros POS system, including data verification and testing.<br>• Offer technical support and training to CBORD system users.<br>• Utilize skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Cluster Analysis, Computer Hardware, and MICROS.Network Engineer<p>We are offering a long-term contract employment opportunity for a Network Engineer split between Westborough and Cambridge, Massachusetts. As a Network Engineer, your primary role will be to participate in a critical Datacenter migration project from Cisco infrastructure to an HP Aruba environment. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Take part in the decommissioning of Cisco Datacenter equipment and assist in the transition to an HP Aruba environment</p><p>• Engage in standard network configurations, including routing and switching tasks</p><p>• Install and configure network equipment as per the project requirements</p><p>• Aid in the preparation and testing of network infrastructure for the migration process</p><p>• Work collaboratively with other Network Engineers on various project tasks</p><p>• Proactively troubleshoot and resolve network issues as they arise</p><p>• Maintain precise documentation of all network configurations and changes made during the project</p><p>• Engage in the management and configuration of Cisco routers and Palo Alto firewalls</p><p>• Exhibit proficiency in Border Gateway Protocol (BGP) and Cisco Technologies</p><p>• Demonstrate expertise in Aruba Wireless and Datacenter configuration management.</p>Systems Administrator<p>We are on the hunt for a diligent Systems Administrator to join our team for a mostly remote role in Worcester, Massachusetts. In this role, you will be tasked with managing and enhancing our NVR systems, maintaining NAS storage units, and overseeing various network-related projects. This position offers a short-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the operation and maintenance of our NVR systems, focusing on the Blue Iris software across multiple servers</p><p>• Identify and troubleshoot any issues with our servers, ensuring optimal performance and functionality</p><p>• Implement and manage our new Synology NAS storage unit as an integral part of the NVR system</p><p>• Perform regular updates and backup of the servers and NAS storage units</p><p>• Review and improve network practices, including the management of switches, access points, and firewalls</p><p>• Handle our Unify switches, Aruba access points, and Fortinet firewalls to ensure secure and efficient network operations</p><p>• Provide technical guidance and support as part of the IT team</p><p>• Participate in other network-related projects as necessary.</p>