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6 results for Help Deskdesktop Support Analyst in Keene, NH
- Worcester, MA
- onsite
- Permanent / Full Time
- 75000.00 - 85000.00 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-10-19T14:13:45Z
- Manchester, NH
- onsite
- Permanent / Full Time
- 99000.00 - 120000.00 USD / Yearly
- <p>We are seeking a Salesforce Business Systems Analyst to support the continued growth and optimization of our client's Salesforce environment. This role serves as a key liaison between business teams and technology stakeholders, helping to improve processes, define requirements, and deliver scalable Salesforce solutions. The ideal candidate combines strong Salesforce platform knowledge with business analysis skills and enjoys partnering with stakeholders to drive operational improvements.</p><p><br></p><p>Responsibilities</p><ul><li>Collaborate with business stakeholders to understand objectives, challenges, and process improvement opportunities.</li><li>Gather, document, and analyze business requirements and translate them into functional solutions.</li><li>Configure and maintain Salesforce features, including workflows, flows, custom objects, fields, reports, dashboards, and security settings.</li><li>Evaluate existing business processes and recommend enhancements to improve efficiency, data quality, and user experience.</li><li>Work closely with technical teams to support solution design, development, testing, and deployment activities.</li><li>Facilitate user acceptance testing (UAT) and help validate that delivered solutions meet business requirements.</li><li>Support data management initiatives, including data quality, imports, cleanup efforts, and reporting.</li><li>Develop process documentation, training materials, and end-user resources.</li><li>Assist with release planning, change management, and user adoption efforts.</li><li>Serve as a trusted advisor to business teams regarding Salesforce capabilities and best practices.</li></ul><p><br></p>
- 2026-10-22T14:58:43Z
- Auburn, NH
- onsite
- Temporary to Hire
- - USD / Hourly
- We are looking for an experienced Technical Customer Support Lead to oversee daily support operations and help maintain a high standard of service for customers in Auburn, New Hampshire. This contract position is ideal for someone who can guide a technical support team, manage escalations with confidence, and keep service delivery aligned with business expectations. The role combines hands-on operational coordination with team mentorship, cross-functional collaboration, and a strong focus on timely, consistent customer communication.<br><br>Responsibilities:<br>• Direct day-to-day support activities by overseeing ticket queues, monitoring tasks, and incident handling to keep work moving efficiently.<br>• Act as the main point of escalation for urgent or high-impact issues, ensuring customers receive prompt updates and effective resolution paths.<br>• Organize team workload and coverage throughout business hours and during critical situations to maintain service continuity.<br>• Coach and support team members by providing guidance, sharing best practices, and reinforcing consistent support standards.<br>• Review response performance, service levels, and support quality to identify gaps and improve operational execution.<br>• Partner with internal groups such as Development, DevOps, and Quality Assurance to speed up issue resolution and remove blockers.<br>• Own follow-through on major customer concerns from initial escalation through final resolution, including communication and documentation.<br>• Help strengthen support procedures, workflows, and operating guidelines to improve consistency across service operations.<br>• Contribute to reporting on incident patterns, service performance, recurring problems, and operational risks, while supporting post-incident reviews and corrective actions.<br>• Handle customer information responsibly and follow appropriate security practices while supporting time-sensitive events that may require additional hours.
- 2026-11-06T19:03:43Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 160000.00 - 170000.00 USD / Yearly
- We are looking for an experienced technology leader to shape and advance the systems that support the student and academic experience in Worcester, Massachusetts. This position will guide the direction of student information platforms, academic applications, and related integrations within a university environment while building strong partnerships across faculty, student services, and administrative teams. The role combines strategic planning, operational leadership, and team development to improve service delivery, strengthen institutional processes, and ensure reliable, secure technology solutions.<br><br>Responsibilities:<br>• Define and carry forward a long-term vision for student information and academic technology platforms that aligns with institutional priorities.<br>• Oversee the performance, support, and continuous improvement of student systems, academic applications, and connected enterprise solutions.<br>• Direct technical teams responsible for application development, system enhancements, and integration work, while fostering accountability and focused growth.<br>• Work closely with academic and administrative leaders to uncover process gaps and implement technology-driven improvements that increase efficiency and service quality.<br>• Establish effective governance practices for academic technology initiatives, including prioritization, budgeting, staffing, and service planning.<br>• Serve as a trusted advisor to faculty, staff, and students by offering guidance on system capabilities, technical options, and best practices.<br>• Maintain strong oversight of data protection, regulatory obligations, continuity planning, and institutional policies affecting academic systems.<br>• Encourage consistent use of collaborative technologies and shared digital services across departments and campus functions.
- 2026-10-14T16:33:46Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 185000.00 - 195000.00 USD / Yearly
- <p>We are looking for an experienced director of infrastructure to lead enterprise technology operations for a complex university environment in Worcester, Massachusetts. This role will set the direction for modern, reliable, and scalable infrastructure services while strengthening operational excellence across multiple sites. The Director of Infrastructure will work closely with senior stakeholders to align technology investments with institutional priorities and build a strong leadership culture across core infrastructure teams.</p><p><br></p><p>Responsibilities:</p><p>• Provide strategic oversight for enterprise infrastructure functions, including cloud platforms, networks, telecommunications, data center services, storage, backup, and daily operations.</p><p>• Guide infrastructure modernization initiatives across multiple locations, improving service quality, resilience, and long-term scalability.</p><p>• Lead and develop managers and senior technical staff, creating a leadership structure that supports growth, accountability, and strong team performance.</p><p>• Define and monitor service standards, governance practices, operational metrics, and performance expectations to strengthen delivery consistency.</p><p>• Ensure infrastructure services remain secure, highly available, and dependable for critical institutional needs.</p><p>• Direct long-range planning for infrastructure capacity, technology lifecycles, disaster recovery, and business continuity readiness.</p><p>• Collaborate with cybersecurity, applications, data, and business leaders to shape an integrated enterprise technology strategy.</p><p>• Oversee budgets, vendor relationships, and infrastructure investments while balancing innovation, risk management, and operational stabi</p>
- 2026-10-23T18:43:44Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 160000.00 - 170000.00 USD / Yearly
- <p>We are looking for a strategic data leader to shape and advance the enterprise approach to analytics, governance, and modern data platforms in Worcester, Massachusetts. This position will guide the development of scalable capabilities that support reporting, advanced analysis, and informed decision-making across the institution. The Director will work closely with senior leaders and campus partners to strengthen data operations, expand analytical maturity, and lead teams responsible for engineering and business intelligence.</p><p><br></p><p>Responsibilities:</p><p>• Create and lead a long-term data and analytics roadmap that supports institutional priorities and measurable business outcomes.</p><p>• Direct enterprise functions across data architecture, engineering, reporting, and analytics to deliver reliable and effective information services.</p><p>• Implement standards for data governance, quality, security, and master data practices to improve trust and consistency across systems.</p><p>• Oversee the design and growth of cloud-based data environments, including warehouses, lakes, and integration frameworks that scale with organizational needs.</p><p>• Collaborate with executive and operational stakeholders to deliver dashboards, performance reporting, and self-service tools that enable better decisions.</p><p>• Advance modernization efforts by identifying and applying opportunities in AI, machine learning, and other sophisticated analytics capabilities.</p><p>• Manage platform performance, vendor partnerships, budgeting, and resource allocation to ensure sustainable operations and delivery.</p><p>• Recruit, coach, and develop data engineering, analytics, and BI professionals while fostering a collaborative and high-performing team culture.</p><p>• Champion data literacy across the organization by encouraging evidence-based practices and broader adoption of analytical tools and insights.</p>
- 2026-10-14T17:04:16Z