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8 results for Customer Service Specialist in Nashua, NH

Customer Service Representative

Concord, NH
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to support utility customers in Concord, New Hampshire through a Long-term Contract opportunity. This role is ideal for someone who communicates clearly, handles billing-related questions with confidence, and delivers dependable service across phone and CRM channels. The position begins with onsite training for approximately 4 to 6 weeks and then moves to a hybrid schedule with in-office work on Tuesdays and Thursdays, while remaining flexible for emergency staffing adjustments when needed. Responsibilities:• Respond to incoming customer calls and provide timely, courteous assistance for service-related questions and account concerns.• Use CRM tools to document interactions accurately, update account details, and track follow-up actions.• Help customers understand billing information, investigate charges, and resolve payment-related inquiries with care and accuracy.• Maintain a high standard of service while managing multiple requests in a fast-paced support environment.• Escalate complex customer issues when appropriate and coordinate with internal teams to support resolution.• Adapt to schedule changes during emergency situations, including weather-related events that may require additional coverage.• Participate in onsite onboarding and training before transitioning into the established hybrid work arrangement.
2026-06-05T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are seeking detail-oriented and compassionate Customer Service Representatives in Nashua, NH 03060 to join our team in fast-paced service environments. In this role, you will be the first point of contact for customers and visitors, helping ensure a smooth, positive experience from arrival through resolution. Ideal candidates bring strong customer service skills, attention to detail, and the ability to thrive in high-volume, high-pressure settings.Responsibilities:<ul><li>Greet and assist customers, clients, and visitors in a courteous and professional manner.</li><li>Collect and verify customer information accurately.</li><li>Handle check-ins, service intake, scheduling, and general front-desk support duties.</li><li>Explain forms, policies, and procedures clearly to customers.</li><li>Maintain accurate data entry in electronic systems.</li><li>Coordinate with internal teams to ensure efficient service flow and issue resolution.</li><li>Protect customer confidentiality and handle sensitive information appropriately.</li><li>Adapt to fast-paced environments with changing priorities and needs.</li><li>Provide exceptional customer service, especially in high-stress situations.</li></ul>
2026-06-12T00:00:00Z

Customer Experience Specialist

Nashua, NH
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Customer Experience Specialist to join a team in New Hampshire in a contract-to-permanent position. This role focuses on delivering responsive support to business customers, managing order-related activities, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up. Responsibilities: • Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests. • Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately. • Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories. • Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations. • Complete administrative and back-office tasks that help keep daily customer service operations running smoothly. • Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs. • Perform billing-related activities, review account charges, and help manage order backlogs and backordered items. • Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur.
2026-06-15T00:00:00Z

Patient Service Representative

Danvers, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting. Responsibilities: • Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations. • Welcome and assist patients throughout the registration process while confirming demographic and insurance information. • Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed. • Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner. • Maintain accurate records in scheduling and registration systems to support smooth daily operations. • Communicate clearly with clinical and administrative teams to help align patient appointments and service requests. • Monitor appointment details closely to reduce errors and improve the overall patient access experience.
2026-06-10T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-05-15T00:00:00Z

Member Services Coordinator

Franklin, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Member Services Coordinator to support member-facing operations and help deliver a responsive, organized service experience in Bellingham, Massachusetts. This position combines customer support, record maintenance, and administrative coordination to ensure members receive accurate information and timely assistance. The role is ideal for someone who is detail-oriented, comfortable managing data, and able to collaborate across teams while supporting meetings, promotions, and day-to-day office activities. Responsibilities:• Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization.• Keep member records current by updating database information and ensuring documentation is complete and accurate.• Manage website-related member materials and coordinate communications received from both internal teams and outside partners.• Support product data maintenance by reviewing model details and updating category or status information as needed.• Assist members with order-related issues, including processing backorder cancellation requests when appropriate.• Enter and review promotional data, then prepare reports that help the team evaluate program performance and operational effectiveness.• Help coordinate and participate in member meetings, events, and shows by preparing materials and providing administrative support.• Contribute to shared team priorities by assisting colleagues with additional assignments and handling general office tasks as required. **For immediate screening and interviews please reach out to me asap, including forwarding your resume, 508-205-2127, Eric Lebow
2026-06-09T00:00:00Z

Billing and Collections Specialist

Shrewsbury, MA
onsite
Permanent / Full Time
55000 - 70000 USD / Yearly
We are looking for a detail-oriented Billing and Collections Specialist to support client invoicing and receivables operations in Shrewsbury, Massachusetts. This position plays an important role in maintaining accurate billing records, coordinating with legal professionals on account activity, and helping ensure timely payment collection. The ideal candidate brings experience in billing and collections, strong organizational skills, and the ability to manage sensitive financial information with professionalism and discretion. Responsibilities:• Partner with attorneys and internal staff to review outstanding account balances and support timely follow-up on receivables.• Record collection efforts consistently and prepare status updates that outline account activity and progress for leadership review.• Monitor unbilled work with legal teams and help track expected invoice timing to support accurate revenue follow-through.• Prepare and send client statements, process card payments, and post incoming cash receipts to the appropriate accounts.• Create billing memos, complete transfers and adjustments, and issue invoices with a high level of accuracy.• Manage monthly electronic billing tasks, including establishing billing arrangements for new client matters when needed.• Provide billing histories, duplicate invoices, and audit-related reporting in response to internal or client requests.• Review new client and matter intake details, maintain billing system records, support alternative fee setup, and assist with month-end billing distribution and related administrative tasks.• Maintain organized financial documentation, follow firm procedures, and travel to other office locations when business needs require it. **For immediate consideration please call me directly! 508-205-2127, Eric Lebow**
2026-06-08T00:00:00Z

Senior Registered Client Service Associate

Boston, MA
onsite
Permanent / Full Time
55000 - 85000 USD / Yearly
We are seeking a Registered Client Associate to support financial advisors and deliver an exceptional client experience. This role is responsible for client communications, account servicing, money movement requests, new account openings, meeting coordination, and administrative support.
2026-06-04T00:00:00Z