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8 results for Customer Service Specialist in Nashua, NH

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-07-22T00:00:00Z

Customer Service Representative

Danvers, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Robert Half is working with a respected client on the North Shore seeking a Customer Service Representative to join its team. This is a permanent role reporting into a Customer Service Manager that will join an established team. Our client is looking for a Customer Service Rep with at least 1-2 years of experience, top notch communication skills, and personality is key. Day-to-day responsibilities involve processing orders, generating quotes, and responding quickly to client inquiries. This is a fast-paced environment where good systems skills are important. For the right level of experience our client is looking to pay a base salary around $60K + bonus. Strong benefits too. If interested and qualified, please apply to this listing or email your resume direct to Bill.Nichols@roberthalf. Thanks!
2026-08-11T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-07-29T00:00:00Z

Sales Support Specialist

Framingham, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a Sales Support Specialist to provide dependable operational and administrative support for a fast-paced sales organization in the Framingham , Massachusetts area. This role works closely with sales representatives, customers, and manufacturer partners to keep programs organized, materials current, and communications flowing smoothly. The ideal candidate is highly detail-oriented, comfortable managing multiple priorities, and confident working across retail or consumer packaged goods environments. Responsibilities:• Act as the central point of coordination for the grocery sales team, ensuring day-to-day requests, updates, and administrative tasks are handled efficiently.• Organize recurring sales meetings and conference calls, including scheduling, materials preparation, and follow-up communication.• Manage product sample requests and maintain the timely distribution of supporting sales collateral such as item forms, reports, and presentation materials.• Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives.• Maintain shared sales resources and distribute routine updates, client information, and other communications to internal and external stakeholders.• Oversee promotional activity within manufacturer and customer portals, including offer setup, tracking, and related documentation.• Support forecasting, trade fund tracking, and deduction follow-up to help maintain accurate promotional and financial records.• Set up new items and promotional programs in retailer systems while keeping customer data, planogram files, and merchandising resources up to date.• Partner with internal teams across regional offices to resolve issues, improve workflows, and strengthen overall support for sales initiatives. **For immediate consideration please reach out to me directly ASAP. Eric Lebow 508-205-2127**
2026-08-11T00:00:00Z

Sales Specialist

North Hampton, NH
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Sales Specialist to support day-to-day retail operations at an on-site store in North Hampton, New Hampshire. This is a Contract position focused on assisting customers with parts and helmets while delivering attentive, knowledgeable service. The ideal candidate brings a strong customer service background and enjoys working in a fast-paced retail setting with cash-handling responsibilities. This opportunity begins on opening day and follows a Thursday through Sunday 10am-6pm schedule. Responsibilities:• Welcome shoppers, identify their needs, and guide them to the right motorcycle parts, helmets, and related products.• Process purchases accurately, handle cash drawer activity responsibly, and maintain balanced transactions throughout each shift.• Provide product information that helps customers make informed buying decisions and supports a positive in-store experience.• Keep the sales floor organized, stocked, and presentation-ready to encourage efficient service and strong visual appeal.• Support purchasing and inventory-related tasks by monitoring product availability and communicating restocking needs.• Assist with opening day operations and contribute to smooth store readiness for customer traffic.• Resolve customer questions and concerns professionally to strengthen satisfaction and repeat business.
2026-08-04T00:00:00Z

Sales Service Representative

Newton, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are in search of a Sales Service Representative to join our team in the retail industry, located in Newton, Massachusetts. In this role, you will be fundamental in facilitating customer satisfaction, resolving issues proactively, and bolstering the success of our sales team. Responsibilities: • Efficiently process customer orders using SAP software • Address inquiries about orders, product availability, and pricing • Organize shipments from domestic warehouses and international manufacturing plants • Maintain effective communication and thorough documentation within established deadlines • Facilitate the processing of invoices and assist customers with payment procedures • Provide support to Regional Sales Managers with contract management and yearly budget data • Monitor customer accounts and take appropriate action when necessary • Uphold detail oriented standards in customer service and contribute to a dynamic, fast-paced work environment • Utilize skills in Inbound Sales and Order Entry to enhance customer experience and team performance.
2026-08-11T00:00:00Z

Billing and Collections Specialist

Shrewsbury, MA
onsite
Permanent / Full Time
55000 - 70000 USD / Yearly
We are looking for a detail-oriented Billing and Collections Specialist to support client invoicing and receivables operations in Shrewsbury, Massachusetts. This position plays an important role in maintaining accurate billing records, coordinating with legal professionals on account activity, and helping ensure timely payment collection. The ideal candidate brings experience in billing and collections, strong organizational skills, and the ability to manage sensitive financial information with professionalism and discretion. Responsibilities:• Partner with attorneys and internal staff to review outstanding account balances and support timely follow-up on receivables.• Record collection efforts consistently and prepare status updates that outline account activity and progress for leadership review.• Monitor unbilled work with legal teams and help track expected invoice timing to support accurate revenue follow-through.• Prepare and send client statements, process card payments, and post incoming cash receipts to the appropriate accounts.• Create billing memos, complete transfers and adjustments, and issue invoices with a high level of accuracy.• Manage monthly electronic billing tasks, including establishing billing arrangements for new client matters when needed.• Provide billing histories, duplicate invoices, and audit-related reporting in response to internal or client requests.• Review new client and matter intake details, maintain billing system records, support alternative fee setup, and assist with month-end billing distribution and related administrative tasks.• Maintain organized financial documentation, follow firm procedures, and travel to other office locations when business needs require it. **For immediate consideration please call me directly! 508-205-2127, Eric Lebow**
2026-07-14T00:00:00Z

Enrollment Specialist

Braintree, MA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Enrollment Specialist to support individuals and families as they move through the enrollment process to become a beneficiary at a non-profit. This role is ideal for someone who combines strong administrative ability with compassionate communication and can help explain complex planning options in a clear, approachable way. The successful candidate will coordinate documentation, respond to inquiries, and help ensure each new account is opened accurately and efficiently within a mission-driven nonprofit environment. Responsibilities:• Serve as a primary point of contact for individuals, family members, and community professionals, providing responsive and respectful support throughout the enrollment journey.• Build a strong working knowledge of pooled and standalone special needs trusts, along with related future-planning resources for people with disabilities and their families.• Translate trust-related information into simple, easy-to-understand guidance so prospective beneficiaries and their support networks can make informed decisions.• Oversee the full intake and onboarding process for new beneficiaries by gathering required paperwork, tracking outstanding items, and keeping enrollment steps on schedule.• Partner with leadership as needed to review new referrals, address onboarding obstacles, and help coordinate assignment of accounts to the appropriate service coordinator.• Monitor inbound calls, emails, and other requests to identify common questions, referral patterns, and emerging service needs, then communicate those trends to the team.• Maintain accurate records for new beneficiary accounts, including service coordinator assignment details, investment selection information, welcome materials, and related documentation.• Support smooth communication across departments to ensure new account information is shared accurately and follow-up actions are completed in a timely manner.
2026-08-03T00:00:00Z