Results for Product Support Specialist Jobs in Naperville, IL

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IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
We are looking for an experienced IT Support Specialist to serve as a key technical partner for attorneys and business staff in a major U.S. office. This role is ideal for someone who combines strong troubleshooting ability with clear communication and dependable follow-through in a service-focused environment, ideally with legal industry experience. The position focuses on delivering responsive onsite and remote support across end-user systems, workplace technology, and firm-critical applications while helping maintain a smooth day-to-day technology experience. Responsibilities:• Deliver advanced desktop and end-user support for attorneys and staff, resolving technical issues with urgency and care.• Diagnose and fix problems involving Microsoft 365, Windows systems, laptops, peripherals, network connectivity, and mobile devices.• Maintain and support conference room and audiovisual technology to ensure meetings and presentations run smoothly.• Assist users with legal and business applications, including document management, practice support tools, and litigation-related technology.• Prepare, configure, and deploy equipment for new hires and existing employees, including onboarding support and workstation setup.• Contribute to firm technology initiatives by assisting with software rollouts, hardware refreshes, and other IT improvement projects.• Provide support related to document management platform changes and expanding use of AI-enabled productivity tools such as Copilot.• Track, update, and resolve service desk requests accurately while keeping users informed throughout the support process.
2026-10-12T00:00:00Z

IT Support Specialist

Bolingbrook, IL
onsite
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for an IT Support Specialist to provide day-to-day technical support for a retail apparel environment in Bolingbrook, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys solving hardware and software issues, supporting end users, and keeping service requests moving efficiently. The role includes hands-on troubleshooting for workplace technology, printer support, and occasional travel to a nearby company site once or twice per month. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving common hardware, software, and Windows-related issues. • Manage incoming service requests by opening, updating, and closing tickets while maintaining clear documentation and timely follow-up. • Support Zebra printer operations, including troubleshooting connectivity, printing errors, and routine device issues. • Assist with user account support and access-related tasks within Active Directory and other standard support tools. • Travel to an additional company location one to two times each month to deliver onsite technical support as needed. • Follow established support procedures to ensure incidents are handled consistently and escalated appropriately when required. • Contribute to operational support activities tied to warehouse technology, shipping, or logistics systems when needed. • Participate in training for robotics or automation-related tools and help support those technologies in the workplace. • Maintain an organized, process-driven approach to issue resolution while delivering reliable customer service to internal users.
2026-10-14T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T00:00:00Z

Benefits Specialist

Glenview, IL
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
We are looking for a Benefits Specialist to support benefits operations for an employer organization near Glenview, Illinois. This position focuses on preparing market comparisons, maintaining accurate employee benefit records, and helping clients navigate plan options with confidence. The ideal candidate combines strong analytical ability with hands-on benefits administration experience and a solid understanding of PEO environments. Compensation: $65k-$80kHybrid (Onsite Monday, Tuesday & Thursday)Benefits: Medical, Dental, Vision, 401k, unlimited PTO, Holiday PayOur specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Prepare and distribute employee census information to insurance carriers in order to obtain and monitor renewal and new business quotations.• Analyze carrier proposals and create side-by-side plan evaluations that outline differences in pricing, coverage provisions, provider access, and compliance impact.• Respond to client questions related to benefits offerings and provide guidance that helps employers and employees make informed selections.• Maintain benefit records within PrismHR and ensure enrollment details are accurately entered, updated, and reflected across administration systems.• Update carrier portals and related records using enrollment data and census information to keep plan information current.• Perform payroll and benefits audits to verify that elected coverage is correctly aligned with payroll deductions and employee elections.• Track the progress of submissions, renewals, and carrier responses to support timely follow-up and smooth implementation.• Contribute to the delivery of cost-conscious, competitive benefits solutions that align with client needs and service expectations.
2026-10-07T00:00:00Z

Onboarding Specialist

Burr Ridge, IL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an Onboarding Specialist to support a healthcare organization through a long-term contract engagement. This position focuses on creating a smooth and compliant employee onboarding experience while partnering with HR and staffing teams to keep processes organized and efficient. The ideal candidate brings practical human resources knowledge, strong judgment when handling sensitive information, and the ability to resolve onboarding-related issues with professionalism. Responsibilities:• Coordinate end-to-end onboarding activities for new team members, ensuring each step is completed accurately and on schedule.• Manage pre-employment processes such as background screenings, document collection, and employment verification follow-up.• Maintain employee records within HRIS platforms and update onboarding data with a high level of accuracy.• Partner with recruiters, managers, and HR team members to support a consistent and positive onboarding experience.• Review onboarding workflows for compliance with company policies and applicable employment requirements.• Respond to questions from new employees and internal stakeholders regarding onboarding status, forms, and next steps.• Identify process gaps, evaluate onboarding challenges, and recommend practical improvements to strengthen efficiency and service quality. The salary range for this position is $30 to $35. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-10-12T00:00:00Z

5 results for Product Support Specialist in Naperville, IL