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6 results for Product Support Specialist in Naperville, IL

Applications Support Specialist

Bradley, IL
onsite
Temporary / Contract
35 - 45 USD / Hourly
We are looking for an Applications Support Specialist to provide dependable support for enterprise learning applications and help ensure a smooth experience for end users. This Long-term Contract position focuses on managing daily administrative activity, resolving system-related requests, and maintaining accurate training data within the learning platform. The person in this role will work closely with internal partners to support learning operations, improve response times, and promote consistent administrative standards across the organization. Responsibilities: • Manage incoming support requests, monitor ticket progress, and coordinate with technical teams when issues require escalation. • Maintain learning system content by building and updating training items, curricula, and learning plans within the platform. • Investigate access, assignment, and completion problems, then provide clear and timely guidance to users and stakeholders. • Administer course and session setup, including enrollments, equivalencies, completion records, and approval workflows. • Configure audience criteria and assignment rules to ensure the right learners receive the appropriate training. • Produce regular and ad hoc reports to support operational visibility, decision-making, and data accuracy. • Partner with learning and optimization teams to support rollout activities for new learning solutions and system enhancements. • Communicate request status, expected timelines, and potential impacts to stakeholders in a thorough and service-oriented manner. • Follow established procedures, documentation standards, and metadata conventions while maintaining job aids and knowledge resources for repeatable execution and audit readiness. • Participate in working groups and administrator forums to share updates, reinforce standards, and recommend improvements that strengthen data quality and user experience.
2026-08-12T00:00:00Z

Sales Support

Harvey, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in Illinois. This contract opportunity is ideal for someone who enjoys assisting customers, processing sales-related information accurately, and keeping communication organized across multiple channels. The role supports post-sale activities, order handling, and day-to-day coordination to help ensure a smooth customer experience. Responsibilities:• Enter and maintain customer orders, purchase details, and related sales information with a high level of accuracy.• Respond to incoming customer inquiries and provide timely support through email and other communication channels.• Assist with post-sale follow-up activities to help ensure orders are tracked, updated, and completed properly.• Review purchase orders and confirm that order information is complete, accurate, and aligned with customer requests.• Support inbound sales efforts by helping route requests, preparing documentation, and coordinating next steps.• Maintain organized records in spreadsheets and email systems to support reporting and daily sales operations.• Work with internal teams to resolve order issues, clarify customer needs, and improve overall service responsiveness. The salary range for this position is $22 to $23/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-08-20T00:00:00Z

Help Desk/Desktop Support Analyst

Romeoville, IL
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical assistance at a distribution and operations facility in Romeoville, Illinois. This Long-term Contract position is well suited for someone who enjoys resolving day-to-day user issues, supporting a wide range of devices and applications, and working independently while partnering with a broader IT organization. The role offers a mix of frontline support, equipment setup, user account administration, and participation in technology improvement efforts across the business. Responsibilities: • Deliver first-level technical support for employees across office and operational environments, addressing issues related to computers, software, printers, mobile hardware, and connectivity. • Diagnose and resolve incidents involving Windows systems, standard business applications, peripheral devices, and network access in a timely manner. • Support operational technology used in warehouse and distribution settings, including handheld Android equipment and document or label printing tools. • Monitor and manage service requests through the ticketing system, ensuring issues are properly prioritized, documented, and completed. • Coordinate employee onboarding and separation tasks by preparing equipment, configuring access, and handling account-related updates. • Install, configure, maintain, and replace desktops, laptops, printers, and other endpoint devices as needed for business operations. • Partner with internal infrastructure teams and external vendors when issues require escalation or additional technical expertise. • Contribute to IT initiatives such as hardware refreshes, software deployments, system upgrades, and other planned technology changes. • Provide support outside normal business hours on occasion when urgent issues or project needs arise.
2026-08-14T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance to end users in Chicago, Illinois. This position supports daily technology operations by resolving hardware and software issues, preparing workstations and peripherals, and ensuring meeting technology is ready for use. The ideal candidate brings strong customer service instincts, sound troubleshooting ability, and a careful approach to handling sensitive information. Responsibilities: • Deliver in-person and remote support for staff by diagnosing and resolving issues involving approved software, desktop and laptop systems, and related devices. • Install, configure, and maintain end-user equipment and workplace technology to support smooth day-to-day operations. • Troubleshoot printers and scanners, perform routine upkeep, and work with external service providers when vendor escalation is required. • Prepare and support conference room technology, including audio/video meetings, presentation setups, and web-based collaboration sessions. • Manage and resolve incidents escalated from the service desk, documenting progress and outcomes accurately within the designated ticketing platform. • Partner with team members to track equipment inventory, keep records current, and notify leadership when stock levels need replenishment. • Use sound judgment to prioritize and escalate complex issues to engineers or other IT specialists while keeping supervisors informed of significant concerns. • Maintain an orderly repair and storage area and follow departmental standards, policies, and security expectations in all support activities. • Contribute to special assignments and additional departmental initiatives as needed while protecting confidential information encountered during support work.
2026-08-06T00:00:00Z

Benefits Specialist

Des Plaines, IL
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are looking for a Benefits Specialist to support employee benefits administration for a Contract position based in Illinois. This role focuses on coordinating benefit programs, resolving employee inquiries, and helping ensure accurate processing across compensation and benefits activities. The ideal candidate brings hands-on experience with leave administration, benefits analysis, and open enrollment support, along with the ability to work effectively in Dayforce. Responsibilities: • Administer day-to-day benefits activities, including enrollment changes, eligibility updates, and routine issue resolution for employees. • Coordinate benefit program operations by partnering with internal teams, vendors, and employees to maintain accurate and timely service. • Support open enrollment planning and execution by preparing materials, answering questions, and validating elections. • Manage FMLA and related leave processes by tracking documentation, monitoring timelines, and communicating next steps to employees. • Review benefits data for accuracy, identify discrepancies, and recommend corrective actions to improve administration. • Assist with compensation and benefits reporting by compiling information and helping maintain reliable records in Dayforce. • Respond to employee questions regarding coverage, plan options, and benefits procedures in a clear and thorough manner.
2026-07-29T00:00:00Z

Help Desk Technician

Palatine, IL
onsite
Temporary to Hire
18.62 - 21.25 USD / Hourly
We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently. Responsibilities: • Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner. • Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use. • Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions. • Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology. • Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime.
2026-08-14T00:00:00Z