We are looking for an experienced IT Support Manager to oversee the technology infrastructure and operations within our non-profit organization in Chicago, Illinois. This role is instrumental in ensuring seamless IT services, fostering team collaboration, and maintaining compliance with security standards. The ideal candidate will be a strong leader with expertise in IT systems, project management, and healthcare-related technologies.<br><br>Responsibilities:<br>• Oversee daily IT operations, including server management, network security, and providing efficient help desk support to users.<br>• Recruit, train, mentor, and lead a high-performing IT team, promoting collaboration and detail-oriented growth.<br>• Develop and enforce policies for data security, backups, and disaster recovery, conducting regular audits to ensure compliance with industry standards.<br>• Manage and execute IT projects such as software upgrades, hardware installations, and infrastructure improvements, ensuring timely and cost-effective delivery.<br>• Evaluate and manage relationships with external vendors and service providers to optimize IT services.<br>• Monitor system performance metrics, troubleshoot issues, and implement solutions to enhance operational efficiency.<br>• Ensure all IT systems comply with healthcare regulations and organizational policies, maintaining robust cybersecurity protocols.<br>• Supervise and maintain IT hardware, software, and medical devices, including tracking usage and scheduling maintenance.<br>• Collaborate with healthcare experts to identify technology solutions that improve patient care and streamline operations.