We are looking for a Collections Clerk to support receivables recovery efforts for a real estate and property organization in Tustin, California. This Long-term Contract position is ideal for someone who thrives in a high-call-volume setting, balances firmness with professionalism, and can help customers resolve overdue balances through effective communication. The person in this role will manage both inbound and outbound account activity, maintain accurate records, and contribute to collection performance goals while delivering a respectful customer experience.<br><br>Responsibilities:<br>• Place frequent outbound calls to contact customers regarding overdue balances and encourage timely payment.<br>• Respond to incoming calls from account holders, address questions, and work toward practical resolutions for delinquent accounts.<br>• Arrange payment plans or approved settlements by assessing account status and following established guidelines.<br>• Record account updates, collection activity, and customer commitments accurately within internal tracking systems.<br>• Monitor promised payments, follow up as needed, and maintain thorough documentation of each interaction.<br>• Work toward weekly and monthly recovery targets while maintaining quality and service standards.<br>• Partner with colleagues and cross-functional teams to resolve account issues and support efficient collections workflows.<br>• Refer complex or unresolved cases through the proper escalation channels in accordance with company policy.<br>• Conduct all collection activity in compliance with applicable regulations and internal procedures while maintaining a courteous approach.
<p>We are looking for a Collections Specialist to join an onsite team in Garden Grove, California in a contract capacity with the potential for a permanent role. This position supports a manufacturing services operation by following up with business customers on overdue balances and helping improve cash recovery. The ideal candidate is dependable, organized, and comfortable managing account activity in Excel while partnering with leadership to address priority collection matters.</p><p><br></p><p>Responsibilities:</p><p>• Contact business customers regarding overdue invoices and secure timely payment on outstanding balances related to service accounts.</p><p>• Maintain accurate collection notes, payment updates, and account status details within a centralized Excel tracking file.</p><p>• Partner with the Controller to identify high-priority accounts, review aging trends, and escalate unresolved issues when necessary.</p><p>• Focus on improving weekly cash receipts by actively pursuing open receivables </p><p>• Monitor assigned accounts consistently and follow through on collection efforts until payment commitments are resolved or advanced for further review.</p><p>• Communicate professionally with clients to clarify balances, payment timing, and outstanding billing concerns.</p><p>• Support a high-volume collections workload in an onsite environment with attention to urgency and account detail.</p>