<p>Robert Half is partnering with a growing real estate company seeking a detail-oriented and reliable Data Entry Clerk to support the operations team. This role is ideal for someone who is highly organized, accurate, and comfortable managing multiple data tasks in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Accurately enter, update, and maintain real estate data in company databases and systems.</li><li>Review property listings, client information, and transaction records for completeness and accuracy.</li><li>Assist with document preparation, file management, and record keeping.</li><li>Generate reports, spreadsheets, and other documentation as needed.</li><li>Support operations and administrative staff with ad hoc data-related tasks.</li><li>Maintain confidentiality and handle sensitive client and company information with discretion.</li><li>Collaborate with internal teams to ensure smooth data flow and operational efficiency.</li></ul><p><br></p>
<p>Not all data entry jobs look the same — this one moves fast, just like the construction projects it supports.</p><p><br></p><p>A well-established <strong>construction company in Pauma Valley </strong>is searching for a <strong>Data Entry Clerk</strong> who’s ready to take ownership of job site records, vendor documentation, and project data that keeps the entire operation running smoothly. You’ll be part of a hardworking, close-knit office team that collaborates daily with field crews, project managers, and vendors. You’ll manage everything from purchase orders to timecard logs — turning stacks of information into actionable insights.</p><p><br></p><p><strong><u>🔧 What You’ll Be Doing</u></strong></p><ul><li>Enter and maintain project data, invoices, and timekeeping records in company databases.</li><li>Track change orders, materials, and vendor updates for multiple active job sites.</li><li>Review digital and paper documents for accuracy and completeness.</li><li>Assist accounting and estimating teams with reports and data pulls.</li><li>Support the operations team with document management and compliance tracking.</li></ul>
<p>Are you a detail-obsessed professional who finds satisfaction in clean, accurate data? Do you take pride in catching small errors that others might miss? Our client, a growing <strong>analytics company in Rancho Santa Fe</strong>, is seeking a <strong>Data Entry Clerk</strong> with a sharp eye for detail and the ability to work with large datasets while maintaining speed and accuracy. This isn’t your ordinary data entry role — it requires someone with strong technical aptitude and the ability to navigate multiple platforms at once. Your work will directly support analysts, engineers, and project managers who rely on accurate data to drive decision-making.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Input, verify, and update large amounts of data into multiple systems with accuracy.</li><li>Review data for errors, inconsistencies, and incomplete fields, correcting as necessary.</li><li>Collaborate with team members to ensure timely data uploads and reporting deadlines.</li><li>Assist with generating reports, charts, and summaries for leadership.</li><li>Maintain confidentiality when handling sensitive information.</li><li>Support special projects that require advanced spreadsheet and organizational skills.</li></ul><p><br></p>
<p>If you’re the kind of person who finds satisfaction in turning <em>chaos into clarity</em> — this one’s for you. A fast-growing <strong>biotech company in Carlsbad</strong> is looking for a <strong>Data Entry Clerk</strong> who thrives in the details. This is a team that’s changing lives through innovation and research — but behind every breakthrough is someone who keeps the data clean, accurate, and accessible. That’s where you come in. You’ll be entering critical scientific and financial data into the company’s systems, ensuring everything aligns with research records, supply chain logs, and lab results. It’s detail work, yes — but it’s work that <em>matters</em>.</p><p><br></p><p><strong><u>💻 What You’ll Be Doing</u></strong></p><ul><li>Enter and update sensitive data into laboratory and business management systems.</li><li>Cross-check data for accuracy, consistency, and compliance with research protocols.</li><li>Assist with document organization, digital filing, and version control.</li><li>Collaborate with research and operations teams to verify results and ensure complete records.</li><li>Support quality assurance teams with reporting and data validation.</li></ul><p><br></p>
We are looking for a detail-oriented and organized Receptionist to join our team in Santa Ana, California. This is a Contract-to-Permanent position offering an excellent opportunity for growth and long-term career development. The ideal candidate will provide essential front desk support while delivering exceptional customer service to clients and team members.<br><br>Responsibilities:<br>• Manage and operate a multi-line phone system, ensuring calls are answered promptly and directed appropriately.<br>• Greet visitors and clients with professionalism and assist them as needed.<br>• Perform accurate data entry tasks to maintain and update records.<br>• Handle email correspondence efficiently, responding to inquiries and forwarding messages to the appropriate departments.<br>• Organize and maintain files and records to ensure easy accessibility.<br>• Schedule appointments and manage calendars for staff and executives.<br>• Collaborate with team members to ensure smooth daily operations and communication.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to complete administrative tasks.<br>• Maintain a clean and organized reception area, creating a welcoming environment for visitors.<br>• Support additional administrative tasks as assigned by management.
We are looking for a dedicated Front Desk Coordinator to join our team in Santa Fe Springs, California. This Contract to permanent position requires an individual who thrives in a fast-paced environment and can maintain an organized and welcoming front office. The ideal candidate will possess strong administrative skills and a proactive approach to daily tasks.<br><br>Responsibilities:<br>• Answer and route incoming calls to the appropriate departments or individuals.<br>• Greet visitors warmly and ensure they are directed to the correct locations.<br>• Maintain an organized and detail-oriented appearance at the front desk.<br>• Manage physical filing systems and assist with transitioning documents to digital formats by scanning and organizing files.<br>• Perform accurate data entry tasks into organizational systems, ensuring attention to detail.<br>• Monitor and replenish kitchen supplies, including coffee pods, utensils, and napkins, while ensuring the cleanliness of the kitchen area.<br>• Stock refrigerators in training rooms, conference spaces, and executive offices with beverages.<br>• Open and sort incoming mail, scanning and distributing documents as needed.<br>• Operate postage meters to properly stamp outgoing mail in a timely manner.
<p>Are you a welcoming, organized, and detail-oriented professional looking for your next career opportunity? Robert Half is currently partnering with a respected organization seeking a dedicated Front Desk Coordinator to be the first point of contact for their office. As the face of the company, you’ll play a key role in creating positive first impressions and maintaining seamless front desk operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and welcome visitors, clients, and employees with a professional and friendly demeanor.</li><li>Answer and direct incoming calls promptly while accurately relaying messages.</li><li>Manage the front desk area and ensure it remains clean, organized, and welcoming.</li><li>Handle scheduling, visitor logs, and managing access to meeting rooms.</li><li>Assist with general administrative duties, including filing, correspondence, and mail distribution.</li><li>Support other departments with clerical tasks based on activity needs.</li><li>Troubleshoot and resolve issues related to visitor inquiries or office equipment setup at reception.</li></ul>
We are looking for a friendly and organized Receptionist to join our team on a contract basis in Carlsbad, California. This role is essential for creating a positive first impression and ensuring smooth daily operations in a dynamic office environment. As the first point of contact for visitors and callers, you will play a key role in maintaining efficient communication and supporting administrative tasks.<br><br>Responsibilities:<br>• Welcome and guide visitors, ensuring they have a positive experience upon arrival.<br>• Maintain the front desk area, keeping it clean, orderly, and presentable.<br>• Manage incoming and outgoing mail and deliveries in a timely manner.<br>• Oversee conference room scheduling and assist with meeting preparations, including technology setup.<br>• Monitor and replenish office supplies to ensure adequate inventory levels.<br>• Perform administrative tasks such as data entry, scanning, and updating internal directories.<br>• Respond to general inquiries and provide accurate information about the organization.<br>• Support office operations and assist team members with additional tasks as needed.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
We are looking for a detail-oriented and dependable Receptionist to join our team on a contract basis in San Diego, California. In this role, you will serve as the first point of contact for visitors and clients, ensuring smooth day-to-day operations in a small office environment. The ideal candidate will bring relevant experience and a few years of expertise, making them comfortable handling a variety of administrative and customer-facing tasks.<br><br>Responsibilities:<br>• Greet visitors and clients with a detail-oriented approach and direct them to the appropriate personnel.<br>• Manage a multi-line phone system, answering inbound calls and routing them efficiently.<br>• Provide administrative support, including scheduling meetings and maintaining office supplies.<br>• Handle switchboard operations for up to 10 lines, ensuring seamless communication.<br>• Assist with basic data entry and document management tasks.<br>• Utilize platforms like Salesforce to organize and maintain customer information.<br>• Ensure the reception area remains clean and welcoming at all times.<br>• Adhere to business casual dress codes, maintaining a detail-oriented appearance.<br>• Support the team with ad hoc administrative duties as needed.
<p>We are excited to represent our client in Valley Center who is looking for a <strong>Front Desk Receptionist</strong> to become the warm, welcoming face of their office. This role goes beyond answering phones — it’s about creating a positive first impression for clients, visitors, and team members alike. The ideal candidate has strong organizational skills, excellent interpersonal abilities, and thrives in an environment where <strong>every day brings new interactions and challenges</strong>.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Greet visitors, clients, and vendors with professionalism and warmth.</li><li>Answer, screen, and direct phone calls; take accurate messages as needed.</li><li>Maintain an organized front desk and lobby area.</li><li>Assist with scheduling appointments and maintaining calendars.</li><li>Receive and distribute mail, deliveries, and office supplies.</li><li>Support administrative functions such as filing, data entry, and document preparation.</li><li>Provide general support to internal departments as needed.</li></ul>
<p>Are you an organized, people-focused professional who thrives in a fast-paced, client-driven environment? A reputable <strong>financial services firm in Carlsbad</strong> is seeking a sharp and motivated <strong>Client Services Associate</strong> for an <strong>immediate, ASAP opportunity</strong>. This role is ideal for someone with a strong foundation in customer service who wants to grow within the financial industry. You’ll work directly with clients and advisors, ensuring that every interaction reflects accuracy, professionalism, and care. The ideal candidate is someone who enjoys being the steady hand behind the details—someone who anticipates needs before they’re spoken and supports the team in delivering an exceptional client experience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for clients, addressing inquiries, scheduling meetings, and managing communications.</li><li>Prepare client documentation, reports, and forms for account openings, transfers, and transactions.</li><li>Maintain client records in CRM and ensure all compliance and confidentiality protocols are followed.</li><li>Collaborate closely with advisors and operations staff to support financial planning and investment processes.</li><li>Assist in preparing materials for client reviews and financial presentations.</li><li>Proactively follow up on pending items and keep clients informed throughout each stage of their requests.</li><li>Participate in team meetings and help identify opportunities to improve workflow and client satisfaction.</li></ul>
<p>A fast-growing company in <strong>Escondido</strong> is looking for an energetic and dedicated <strong>Customer Support Representative</strong> to join their dynamic team. This role is perfect for someone who loves problem-solving, enjoys connecting with people, and takes pride in creating a smooth and positive customer experience every single time.</p><p>You’ll work closely with clients, operations, and technical teams to handle inquiries, provide product support, and ensure customer satisfaction from first contact through resolution. This is an opportunity to be part of a team that values innovation, collaboration, and friendly professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for customer questions via phone, email, or chat.</li><li>Troubleshoot basic product or service issues and ensure timely resolution.</li><li>Document all interactions in the CRM system and follow up on open cases.</li><li>Process orders, returns, and adjustments accurately and efficiently.</li><li>Communicate updates to customers regarding delivery timelines or service appointments.</li><li>Collaborate with internal departments to improve communication and service efficiency.</li><li>Identify trends in customer feedback and assist management in implementing improvements.</li></ul>
<p>A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.</p><p>Key Responsibilities:</p><ul><li>Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.</li><li>Listen to callers’ needs and connect them with appropriate services and resources.</li><li>Accurately document all interactions and case details in the CRM system.</li><li>Follow up on inquiries and ensure resolution in a timely manner.</li><li>Maintain a positive and empathetic attitude while handling challenging situations.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in ensuring customer satisfaction by providing timely and detail-oriented support to our clients. This is a Contract-to-Permanent position, offering an excellent opportunity for growth within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Provide assistance to customers with inquiries, order status updates, returns, and account-related concerns.<br>• Resolve customer issues with a focus on accuracy and thoroughness to ensure all concerns are addressed.<br>• Build strong relationships with clients to encourage loyalty and repeat business.<br>• Translate or explain product information and marketing materials for multilingual audiences when needed.<br>• Collaborate with internal teams to streamline processes and enhance the customer experience.<br>• Represent the company as a brand ambassador by embodying our values and enthusiasm for our products.<br>• Manage and prioritize multiple tasks in a fast-paced environment while maintaining professionalism.<br>• Handle inbound and outbound calls efficiently to address customer needs.<br>• Utilize call center systems and tools to ensure seamless communication and record-keeping.
<p>A prestigious <strong>wealth management firm in Rancho Santa Fe</strong> is seeking a <strong>Senior Client Service Associate</strong> to join their close-knit, high-performing team. This is a career-defining opportunity for a polished professional who takes pride in excellence, precision, and relationship management at the highest level. In this role, you’ll serve as the right hand to advisors—handling complex administrative and client service responsibilities, improving workflows, and ensuring a seamless experience from every touchpoint. You’ll be the steady foundation that allows the advisory team to focus fully on strategy and client engagement.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Coordinate and oversee all client account activity, ensuring timely and accurate execution of requests.</li><li>Anticipate client and advisor needs, managing schedules, follow-ups, and service requests with discretion and efficiency.</li><li>Lead the preparation of reports, portfolio reviews, and meeting documentation for clients and prospects.</li><li>Collaborate with advisors to enhance client workflows, refine service standards, and improve overall operational processes.</li><li>Support compliance and documentation processes while maintaining strict confidentiality.</li><li>Manage client onboarding and transitions with precision and care.</li><li>Serve as a mentor to junior staff, setting an example of excellence in service, accuracy, and communication.</li></ul>
<p>Robert Half is partnering with a growing company seeking a professional and personable Front Desk Coordinator to serve as the first point of contact for clients, visitors, and staff. This role is ideal for someone who excels at organization, communication, and creating a welcoming office environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet clients, visitors, and vendors in a professional and courteous manner.</li><li>Answer and direct incoming calls, emails, and inquiries efficiently.</li><li>Manage appointment scheduling, meeting room bookings, and calendar coordination.</li><li>Assist with administrative tasks, including filing, scanning, and document preparation.</li><li>Maintain a clean and organized reception area and office supplies.</li><li>Support internal teams with ad hoc administrative projects as needed.</li><li>Ensure a positive and professional first impression for all guests and clients.</li></ul><p><br></p>
We are looking for a dedicated Bilingual Customer Service Representative to join our mission-driven team in San Diego, California. In this Contract-to-Permanent position, you will play a vital role as the first point of contact in our call center, providing compassionate and effective support to individuals seeking assistance. This is an excellent opportunity to make a meaningful impact while growing your career in a supportive and collaborative environment.<br><br>Responsibilities:<br>• Respond to incoming calls and inquiries, offering accurate information, referrals, and assistance based on client needs.<br>• Document all client interactions efficiently and accurately using web-based systems.<br>• Maintain a thorough understanding of available services, resources, and programs to provide effective guidance.<br>• Collaborate with internal teams to address client needs and ensure seamless service delivery.<br>• Deliver exceptional customer service in all communications, upholding the organization’s values and standards.<br>• Utilize web-based systems, chat platforms, and other tools to manage client interactions effectively.<br>• Assist clients with benefit-related inquiries, billing functions, and service navigation.<br>• Support Spanish-speaking clients by providing bilingual communication and translation services.<br>• Monitor and resolve issues using CRM systems and other software tools.<br>• Adapt to various computer programs and applications to streamline processes and enhance service delivery.
<p>Our client, a well-respected <strong>medical practice in Encinitas</strong>, is seeking a <strong>Medical Front Office Receptionist</strong> who will set the tone for patients the moment they walk in. This role combines administrative expertise with compassion and professionalism, ensuring that patients and families feel both welcomed and cared for. If you thrive in a role where details matter and empathy makes the difference, this is the perfect opportunity.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Greet patients warmly, check them in, and provide guidance on forms and procedures.</li><li>Manage phone lines — schedule appointments, handle inquiries, and route calls appropriately.</li><li>Verify insurance information, collect copays, and enter patient data accurately into the EHR system.</li><li>Collaborate with medical assistants, providers, and back-office staff to keep the daily schedule running smoothly.</li><li>Handle billing and patient account questions with professionalism.</li><li>Maintain a clean, organized, and welcoming front desk environment.</li><li>Uphold patient confidentiality in line with HIPAA regulations.</li></ul>
We are looking for a compassionate and meticulous Bilingual Customer Experience Specialist to join our team in San Diego, California. This Contract to Permanent position offers the opportunity to support individuals in accessing vital services and resources while contributing to the meaningful mission of a non-profit organization. If you are bilingual in Spanish and English, have strong communication skills, and are passionate about helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and accurate responses to inbound inquiries, offering assistance, information, or referrals as needed.<br>• Record all client interactions comprehensively and accurately in web-based systems.<br>• Stay informed about available resources and services to ensure effective support.<br>• Collaborate with internal teams to address client needs and provide seamless service.<br>• Maintain a meticulous and empathetic approach in all customer communications.<br>• Utilize CRM systems and other software platforms to manage client data and interactions.<br>• Assist clients with benefit-related inquiries and billing functions as required.<br>• Translate and communicate effectively in both Spanish and English to support diverse clientele.<br>• Uphold organizational standards for quality and efficiency in customer service.<br>• Contribute to continuous improvement initiatives within the call center environment.
<p>Behind every successful company is a person (or team) who keeps clients feeling valued, supported, and understood. Our client in <strong>Carlsbad</strong> is seeking a <strong>Client Services Coordinator</strong> — a role designed for someone who thrives on building relationships, managing details, and ensuring nothing falls through the cracks. This isn’t a job where you’re buried in spreadsheets all day. Instead, you’ll be at the center of the action — coordinating between departments, scheduling projects, communicating updates to clients, and making sure everyone is aligned. Think of it as being both the air traffic controller and the friendly voice guiding clients through the process. The ideal candidate loves organization, excels at communication, and has the ability to switch gears quickly without losing focus. If you enjoy being the “glue” that keeps a team connected and a client happy, this role offers both challenge and reward.</p><p><br></p><p><strong><u>What You’ll Do Every Day</u></strong></p><ul><li>Be the main point of contact for clients — answering questions, providing updates, and following through on commitments.</li><li>Coordinate schedules for meetings, service delivery, installations, and follow-ups.</li><li>Track and monitor project milestones, ensuring that deadlines are met and clients are kept informed.</li><li>Maintain accurate client records, service logs, and reporting tools.</li><li>Partner with internal teams (sales, operations, accounting) to troubleshoot issues and deliver seamless service.</li><li>Proactively identify areas to improve the client experience, offering feedback and solutions to leadership.</li><li>Capture and share client insights to help the company continuously evolve its services.</li></ul>
<p><strong>About the Organization</strong></p><p>Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a <strong>Bilingual Customer Service Representative</strong> who is passionate about social services and committed to making a difference in the community.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.</p><p><br></p><p><strong>After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite). </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.</li><li>Actively listen to callers, assess needs, and provide compassionate, solution-focused support.</li><li>Accurately document client interactions and update case records in the internal database.</li><li>Maintain knowledge of community programs, services, and eligibility requirements.</li><li>Collaborate with team members to ensure clients receive timely and effective assistance.</li><li>Uphold confidentiality and adhere to organizational policies and compliance standards.</li></ul>
<p>Step into the world of healthcare where every interaction makes a difference. Our client, a highly respected <strong>healthcare and wellness practice</strong>, is seeking a <strong>Receptionist</strong> to be the heart of their front office. This role blends administrative expertise with compassion, ensuring patients feel welcome, supported, and cared for the moment they step through the door. In this role, you’re not just answering phones — you’re guiding patients through appointments, helping families navigate insurance details, and making sure providers have everything they need to deliver exceptional care.</p><p><br></p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Greet patients warmly, check them in, and provide clear instructions for their visit.</li><li>Answer phones, schedule appointments, and manage a busy provider calendar.</li><li>Verify insurance, process patient paperwork, and update electronic health records.</li><li>Coordinate with medical assistants, nurses, and providers to keep daily operations on track.</li><li>Handle billing inquiries with professionalism and tact.</li><li>Ensure the waiting area is clean, organized, and welcoming.</li><li>Maintain confidentiality in line with HIPAA regulations.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. In this long-term contract position, you will play a vital role in ensuring exceptional customer experiences by addressing inquiries, processing transactions, and maintaining accurate records across multiple platforms. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Create and update customer accounts with precision and attention to detail.<br>• Process orders efficiently, ensuring timely fulfillment and delivery.<br>• Monitor consumer loyalty programs to optimize customer engagement.<br>• Track and provide updates on order and shipment statuses.<br>• Manage promotional and training product requests effectively.<br>• Handle business transactions accurately across systems such as NetSuite, Salesforce, and other in-house applications.<br>• Collect and document valuable customer information to enhance service quality.<br>• Work towards achieving both team and individual departmental goals.<br>• Support special projects and tasks as assigned by management.
We are looking for a dedicated and compassionate Bilingual Customer Experience Specialist to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a pivotal role in connecting individuals with essential services, resources, and support, while ensuring a positive and impactful customer experience. This opportunity is ideal for professionals who are passionate about making a difference and thrive in a mission-driven environment.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, providing accurate information, referrals, or assistance based on client needs.<br>• Record and manage detailed documentation of all customer interactions using web-based systems.<br>• Stay informed on current services, programs, and resources to ensure clients receive up-to-date and relevant support.<br>• Collaborate effectively with internal teams to address and resolve client concerns and requests.<br>• Deliver exceptional customer service by maintaining professionalism and empathy in all communications.<br>• Utilize bilingual Spanish/English skills to assist a diverse range of clients.<br>• Ensure compliance with organizational policies and procedures while addressing customer needs.<br>• Handle customer inquiries through multiple platforms, including phone, chat, and email.<br>• Support billing or benefit-related functions as needed, ensuring accuracy and timeliness.
