Customer Experience Specialist Jobs in Murrieta, CA

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Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare organization in Westminster, California on a Contract assignment expected to last up to 2 months. This position supports a fast-moving executive environment by coordinating communications, schedules, and administrative priorities while helping leadership stay organized and prepared. The ideal candidate brings strong customer service instincts, sound judgment, and the ability to handle sensitive matters with professionalism in a hybrid work setting. Responsibilities: • Coordinate complex calendars, meetings, and scheduling needs to ensure leaders remain aligned on priorities and upcoming commitments. • Arrange travel, prepare itineraries, and manage related logistics so business activities run efficiently and without unnecessary disruption. • Review incoming requests, messages, and concerns, then prioritize and escalate items appropriately, including matters requiring discretion. • Prepare agendas, presentation materials, correspondence, and summaries that support executive meetings, planning sessions, and follow-up actions. • Support board and leadership meetings by organizing logistics, tracking action items, and helping each session stay on schedule. • Partner with internal teams, including HR, to assemble recurring company communications and presentation content for leadership events. • Conduct research and compile insights that assist executives with planning, decision-making, and special initiatives. • Maintain clear communication across senior stakeholders while safeguarding confidential business information. • Take ownership of assigned projects and monitor progress through completion, adapting quickly as priorities shift in a dynamic environment.
2026-11-05T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Service Representative to support clients and internal partners with responsive, accurate service in Irvine, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment, enjoys solving customer issues, and can manage a high volume of requests with professionalism. The role focuses on delivering a smooth customer experience across order activity, issue resolution, and day-to-day communication while contributing to a collaborative team. Responsibilities:• Manage customer inquiries through inbound and outbound communication, providing clear updates and accurate information in a timely manner.• Take ownership of service concerns from initial contact through final resolution by coordinating with appropriate internal teams and following through with customers.• Process customer orders and support related activities such as order entry, shipment tracking, delivery follow-up, and account setup.• Use multiple company systems throughout the day to document interactions, research issues, and maintain accurate service records.• Escalate recurring service challenges or customer-impacting issues to leadership with relevant details and recommended next steps.• Contribute to assigned projects and additional team priorities as business needs evolve.• Support a high-service environment by maintaining careful data entry standards and reviewing invoices or order details for accuracy.• Participate in overtime coverage when requested to help meet service demands and operational deadlines.
2026-11-05T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support members and prospective members with pharmacy benefit questions in Westminster, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and is committed to delivering accurate, compassionate service. The person in this role will handle benefit-related inquiries, coordinate refill support with network pharmacies, and ensure each interaction is documented thoroughly while meeting healthcare compliance standards. Responsibilities: • Respond to inbound member and prospective member inquiries related to pharmacy benefits, coverage details, and service options. • Provide assistance with prescription refill coordination by working with approved pharmacy partners when additional support is needed. • Escalate medication-related or clinical issues to appropriate clinical leadership for review and follow-up. • Partner with internal teams focused on medication adherence to support outreach efforts and help improve member outcomes. • Participate in assigned calling campaigns designed to enhance member service and strengthen engagement. • Follow established procedures, reference materials, and departmental guidelines to complete work accurately and efficiently. • Identify workflow challenges, communicate improvement ideas to management, and report operational issues through proper channels. • Record member interactions, actions taken, and required follow-up in designated systems according to documentation standards. • Attend team meetings, training sessions, and ongoing coaching activities to maintain service quality and performance expectations. • Comply with all applicable federal, state, and organizational regulations, policies, and operational requirements.
2026-10-29T00:00:00Z

Customer Service Representative

Diamond Bar, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience. Responsibilities: • Manage incoming customer calls and respond to service-related questions with accuracy and courtesy • Place outbound calls as needed to follow up on requests, clarify account details, or provide updates • Enter orders, service requests, and customer information into CRM and internal databases with a high level of accuracy • Maintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposes • Support membership-related inquiries by providing clear guidance and timely issue resolution • Coordinate with internal teams to address escalated concerns and ensure smooth completion of customer requests • Perform data entry and administrative support tasks that contribute to efficient daily operations • Participate in outreach activities and customer communications that strengthen engagement and service delivery
2026-10-30T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a bilingual Korean Customer Service Representative to support members with benefit questions, plan information, and issue resolution in a fast-paced healthcare environment. This is a Contract position based in Westminster, California, and it is ideal for someone who can communicate clearly, navigate member concerns with empathy, and provide accurate guidance. The person in this role will help create a positive service experience by addressing inquiries, documenting interactions thoroughly, and partnering with internal teams when additional support is needed. Responsibilities:• Respond to inbound member inquiries and evaluate each situation carefully to determine the most effective next step.• Explain health plan benefits, coverage details, and available options to members, family members, providers, and caregivers in a clear and helpful manner.• Investigate service concerns, identify root causes, communicate resolutions, and route complex matters to leadership or the appropriate department when necessary.• Support outreach and calling initiatives designed to strengthen member engagement and encourage continued participation.• Maintain accurate records of conversations, actions taken, and required follow-up within designated systems and documentation tools.• Follow established workflows, reference materials, and service guidelines while contributing ideas that improve team efficiency and member satisfaction.• Adhere to applicable federal, state, and organizational compliance standards related to healthcare plan operations.• Participate actively in coaching sessions, staff meetings, and training programs to strengthen service quality and performance.• Assist with additional tasks as assigned, including occasional travel or weekend coverage during peak periods.• Manage high-volume phone interactions while listening attentively, entering information accurately, and providing attentive service throughout each call.
2026-11-05T00:00:00Z

Customer Service

San Bernardino, CA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a customer-focused individual with strong attention to detail to support service operations for a Contract position based in San Bernardino, California. This opportunity is ideal for someone who communicates clearly, resolves issues efficiently, and can work confidently in a technical environment. The role requires strong client interaction skills along with familiarity with enterprise networking technologies to help address service-related needs and coordinate effective solutions. Responsibilities: • Respond to customer inquiries through appropriate service channels and provide timely, detail-oriented support. • Investigate reported issues, document findings clearly, and follow through until resolution is achieved. • Work closely with internal technical teams to coordinate responses for customer concerns involving network and security equipment. • Maintain accurate service records, update case details, and ensure all interactions are properly tracked. • Explain technical information in a clear and approachable way so customers understand next steps and outcomes. • Help prioritize service requests based on urgency, business impact, and established support procedures. • Support customers with matters related to routing, firewall, and networking environments when escalating or coordinating solutions.
2026-11-05T00:00:00Z

Supply Chain Specialist

Lake Forest, CA
onsite
Temporary / Contract
23.75 - 28 USD / Hourly
We are looking for a detail-oriented Supply Chain Specialist to support daily order fulfillment activities for a team based in Lake Forest, California. This Long-term Contract position is well suited for someone who works carefully with transactional data, communicates clearly across operations, and can maintain accuracy in a fast-moving environment. The role focuses on coordinating order-related tasks, updating delivery information, and helping ensure materials move through established supply chain processes efficiently. Responsibilities: • Process customer and internal supply chain orders with a high level of accuracy and timeliness. • Update confirmed shipment or delivery dates in the appropriate system to keep order records current. • Prepare and print work orders needed to support production and fulfillment activities. • Complete post-goods-issue transactions after delivery confirmation has been received from the customer. • Review order information for completeness and resolve routine discrepancies by following standard procedures. • Maintain organized records and data entries to support reliable inventory and order tracking. • Collaborate with supply chain and operations personnel to help keep daily workflows on schedule.
2026-11-06T00:00:00Z

Senior Client Services Representative

San Diego, CA
onsite
Temporary / Contract
42 - 56 USD / Hourly
Position OverviewOur client, a growing wealth management firm, is seeking a Senior Client Services Associate to support its advisory team and help deliver an exceptional client experience. This individual will play an integral role in managing client account administration, coordinating onboarding activities, supporting reporting processes, and ensuring day-to-day operations run smoothly. The Senior Client Services Associate will work closely with financial advisors, internal operations teams, and external partners to address client needs, maintain accurate records, and support efficient workflows. This role will also provide guidance to junior team members and contribute to the development of processes that enhance service delivery and support the firm's continued growth. The ideal candidate is proactive, detail-oriented, and comfortable balancing competing priorities in a client-focused financial services environment. Key Responsibilities<ul><li>Partner with financial advisors to coordinate client requests, manage service priorities, and ensure timely follow-up.</li><li>Facilitate new client onboarding, including preparing, processing, and tracking account documentation across relevant platforms.</li><li>Coordinate account maintenance requests, asset transfers, fund movements, and other account-related activities.</li><li>Assist with portfolio reporting, account reviews, and the preparation and reconciliation of client performance reports.</li><li>Manage advisor calendars and coordinate client meetings, appointments, and follow-up communications.</li><li>Serve as a reliable point of contact for internal teams, custodians, and other external partners to help resolve client service needs.</li><li>Maintain accurate client files, account records, and documentation in accordance with internal procedures and applicable regulatory requirements.</li><li>Collaborate with compliance and operations teams to support periodic reviews, documentation requests, billing processes, and reporting requirements.</li><li>Monitor outstanding client requests and account activity to ensure tasks are completed accurately and within established deadlines.</li><li>Identify opportunities to streamline workflows, improve consistency, and enhance the overall client and advisor experience.</li><li>Provide day-to-day guidance, training, and mentorship to junior client service team members.</li><li>Assist with developing and maintaining standardized procedures, workflows, and best practices.</li><li>Serve as a knowledgeable resource for client service and operational matters within the office.</li><li>Support the implementation of process improvements as the firm continues to grow.</li></ul>
2026-10-23T00:00:00Z

Service Support Coordinator

Carlsbad, CA
onsite
Temporary / Contract
24 - 30 USD / Hourly
A commercial construction and building services company is looking for a Project Documentation & Service Support Coordinator to help keep field operations organized and project paperwork moving. This role is well suited to someone who enjoys working behind the scenes to coordinate project details, track documentation, and support communication between field teams, project managers, and customers. You’ll play an important role in keeping records current and helping teams stay ahead of deadlines. Construction administration or project support experience is preferred, but strong coordination skills and a willingness to learn project-specific systems may also translate well.Key Responsibilities<ul><li>Maintain project folders, contracts, change orders, work orders, and supporting documents.</li><li>Track insurance certificates, subcontractor paperwork, permits, and other required project records.</li><li>Coordinate field schedules, site visits, service appointments, and customer notifications.</li><li>Follow up with project managers and subcontractors regarding missing documentation or approvals.</li><li>Prepare project status trackers, meeting notes, and administrative reports.</li><li>Assist with purchase orders, vendor records, and invoice backup documentation.</li><li>Monitor project milestones and flag overdue paperwork or upcoming deadlines.</li><li>Organize closeout documentation, including warranties, service records, and completion forms.</li><li>Update project management systems and shared spreadsheets.</li><li>Respond to routine customer and vendor inquiries and direct technical questions to the appropriate team.</li></ul>
2026-10-22T00:00:00Z

9 results for Customer Experience Specialist in Murrieta, CA