<p>We are looking for a Customer Service Representative for a contract to permanent opportunity in Charleston, SC. This position ideal for someone who communicates with confidence, stays organized in a fast-paced setting, and delivers a high level of support over the phone. The person in this role will handle incoming customer inquiries, coordinate service-related communication, and help create a positive experience for every caller.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner.</p><p>• Coordinate scheduling and dispatch communication to support field service operations and keep appointments running smoothly.</p><p>• Provide accurate information to customers while maintaining a calm, detail-oriented presence during every interaction.</p><p>• Manage a multi-line phone system efficiently and route calls to the appropriate team members without delay.</p><p>• Document customer conversations, service requests, and follow-up details clearly within company systems.</p><p>• Support customers with service inquiries by gathering details and directing requests appropriately.</p><p>• Help maintain daily workflow by prioritizing calls, tracking open items, and ensuring timely communication.</p>
<p>We are looking for a Customer Service Representative to join our team in Mt. Pleasant, South Carolina in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, solving product-related issues, and working in a collaborative environment with multiple internal teams. The role requires strong communication, sound judgment, and a customer-first mindset to deliver a high-quality support experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely assistance to customers by answering questions and resolving issues.</p><p>• Partner with internal departments to address customer concerns and improve service outcomes.</p><p>• Handle complex or escalated support cases by researching root causes, identifying solutions, and directing matters to the appropriate resource when needed.</p><p>• Contribute to the improvement of the overall customer support journey by identifying patterns, sharing feedback, and recommending practical enhancements.</p><p>• Help the team achieve response quality and service targets by delivering accurate, courteous, and efficient support.</p><p>• Maintain current knowledge of existing offerings and newly released products to ensure dependable guidance for customers and colleagues.</p><p>• Communicate updates on customer issues clearly and promptly to both internal stakeholders and external customers.</p><p>• Build productive working relationships with teammates and supervisors while supporting shared service goals.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Walterboro, South Carolina. As the first point of contact for our customers and vendors, you will play a vital role in ensuring smooth operations and exceptional service. This is a contract to permanent position, offering the opportunity to grow within the organization while contributing to our commitment to excellence.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors promptly while managing vendor appointments with attention to detail.</p><p>• Confirm sales orders and ensure accurate entry into accounting systems.</p><p>• Maintain customer accounts in sourcing databases, keeping records up to date.</p><p>• Research and select cost-effective freight carriers to optimize shipping processes.</p><p>• Organize and file sales orders efficiently in customer files.</p><p>• Coordinate order details with the warehouse team, ensuring timely pick-ups and shipments.</p><p>• Prepare shipping labels, manifests, and documentation for outbound deliveries.</p><p>• Support the sales team by providing assistance with various customer-related tasks.</p><p>• Process inbound and outbound invoices while maintaining accurate financial records.</p><p>• Manage online orders, update the company website, and sustain relationships with vendors and distributors.</p>