<p>A fast‑scaling <strong>consumer products/e‑commerce</strong> brand in <strong>Carlsbad</strong> is hiring an analytical, systems‑savvy <strong>Operations Specialist</strong> to connect the dots between <strong>Sales Ops, Supply Chain, and Finance</strong>. You’ll help keep orders flowing, inventory accurate, and reporting tight—ideal for someone who loves process, data, and cross‑functional problem‑solving.</p><p><strong>What You’ll Do</strong></p><ul><li>Manage <strong>order-to-cash</strong> workflows: order validation, EDI exceptions, allocations, and release timing.</li><li>Monitor <strong>inventory health</strong> (available‑to‑sell, backorders, aging, safety stock); coordinate with Purchasing on replenishment.</li><li>Investigate shipment exceptions, RMAs, and claims; partner with 3PL on resolutions.</li><li>Maintain product, pricing, and customer master data; ensure clean, audit‑ready records.</li><li>Build <strong>dashboards/reports</strong> (fill rate, OTIF, returns, margin) with insights and action items.</li><li>Support <strong>process improvement</strong>: SOPs, automation opportunities, and cross‑team handoffs.</li><li>Liaise with Finance on accruals, landed cost issues, chargebacks, and month‑end reconciliation support.</li><li>Assist with new channel launches, portal setups, and promotional calendar readiness.</li></ul><p><br></p>
<p>A growing <strong>healthcare services organization in Oceanside</strong> is seeking a compassionate but firm <strong>Collections Specialist</strong> to manage patient and insurance receivables. The ideal person is patient, detail-oriented, and comfortable navigating billing systems, EOBs, and insurance portals. If you enjoy investigative work, problem-solving, and helping patients understand their balances, this is an excellent long-term role.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Contact patients and insurance providers regarding outstanding balances</li><li>Review <strong>EOBs, remits, and denial codes</strong> to determine next steps</li><li>Follow up on rejected claims, billing discrepancies, and incomplete submissions</li><li>Update patient accounts, insurance info, and billing notes with strong accuracy</li><li>Coordinate with Billing, Front Desk, and Clinical teams to resolve claim issues</li><li>Set up payment plans, process patient payments, and manage hardship arrangements</li><li>Prepare weekly aging reports, collections status updates, and month-end summaries</li><li>Support insurance re-submissions, corrections, and appeals processes</li><li>Maintain professionalism and empathy during patient financial discussions</li></ul>
<p>Robert Half is partnering with a well-established <strong>manufacturing & distribution company in Carlsbad</strong> that is expanding their credit and collections team. They’re seeking a <strong>Collections Specialist</strong> who is confident, persistent, and professional — someone who enjoys digging into aging reports, resolving discrepancies, and building relationships with customers to maintain healthy cash flow. This role offers visibility across accounting, operations, and sales in a collaborative environment where communication and follow-through are essential.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage a high-volume <strong>collections portfolio</strong> for domestic and international customers</li><li>Conduct proactive outreach via phone, email, and customer portals to resolve past-due balances</li><li>Investigate short pays, deductions, chargebacks, and unapplied cash with accuracy</li><li>Review and reconcile <strong>AR aging</strong>, apply payments, research variances, and resolve account discrepancies</li><li>Work cross‑functionally with Sales, Customer Service, and Shipping to confirm order status, credits, and disputes</li><li>Maintain detailed notes, documentation, and follow-up logs to support reporting needs</li><li>Process credit memos, write-offs, adjustments, and payment plans as needed</li><li>Support month-end: aging reports, collections metrics, cash forecast support, and SOX-lite documentation</li><li>Assist with credit checks, new customer setup, and risk evaluations</li></ul>