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12 results for Call Center Specialist in Mount Laurel, NJ

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-06-30T00:00:00Z

Customer Service Representative

Somerset, NJ
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions and order processing for a busy team. This long-term contract position is ideal for someone who brings strong customer service and order entry experience, communicates clearly, and can manage a high volume of inquiries with professionalism. The person in this role will handle inbound and outbound communication, accurately enter and maintain customer orders, and help ensure a positive customer experience across every interaction. Responsibilities:<ul><li>Accurately enter, review, and process customer orders in the system, ensuring all information is complete and correct.</li><li>Update existing orders, make revisions as needed, and verify order details before processing.</li><li>Respond to incoming customer calls and messages promptly, providing accurate information and effective support.</li><li>Place outbound calls as needed to follow up on requests, resolve open issues, or confirm order-related details.</li><li>Assist customers with product, service, pricing, and order-related questions while maintaining a courteous and solutions-focused approach.</li><li>Monitor order status and communicate updates, delays, or changes to customers in a timely manner.</li><li>Update customer account records, document interactions, and maintain accurate order documentation.</li><li>Use SAP and related systems to review order status, customer information, and service history.</li><li>Coordinate with internal teams, including sales, shipping, and operations, to resolve order issues and ensure timely fulfillment.</li><li>Escalate complex customer concerns as appropriate while maintaining a high level of customer satisfaction.</li></ul>
2026-07-07T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions from our New Jersey office. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order-related requests, and maintaining a high standard of service in a fast-paced environment. The person in this role will handle a steady volume of inbound and outbound communication while ensuring accurate information is recorded and resolved efficiently. Responsibilities: • Respond to incoming customer calls and provide timely, detail-focused assistance for questions, concerns, and service needs. • Place outbound calls as needed to follow up on open issues, confirm details, and support customer satisfaction. • Process customer orders with accuracy, ensuring all entries are complete and aligned with internal procedures. • Document conversations, updates, and resolutions clearly within the appropriate systems. • Address service-related issues by gathering relevant information and coordinating next steps toward resolution. • Maintain consistent communication with customers regarding order status, account inquiries, and general support requests. • Manage multiple tasks efficiently while meeting productivity expectations in an in-office call center setting.
2026-07-07T00:00:00Z

Customer Service Representative

Monmouth Junction, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries. • Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution. • Enter customer orders accurately into internal systems while verifying product, quantity, and account information. • Review and process purchase order details to ensure requests are recorded correctly and routed without delays. • Investigate customer concerns and work toward practical resolutions that align with service expectations. • Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking. • Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.
2026-07-07T00:00:00Z

Communication Specialist

Boyertown, PA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a dynamic Communication Specialist to join a fast-growing manufacturing and consumer brand in Pottstown, Pennsylvania. This role is ideal for someone who thrives in a performance-driven environment and enjoys blending creative brand execution with strategic customer engagement. You will take ownership of customer communications, experiential marketing initiatives, and branded merchandise development while leveraging data-driven insights and innovative ideas. Responsibilities:• Develop and implement segmentation strategies to enhance customer engagement, targeting, and conversion rates.• Design, optimize, and manage automated workflows, campaigns, and triggers to improve lifecycle marketing.• Analyze marketing performance metrics and refine strategies based on actionable data insights.• Assist in creating and executing trade show booths, branded displays, and promotional trailers.• Coordinate logistics for events, ensuring seamless setup and consistent brand representation.• Represent the brand at industry events, trade shows, and activations to strengthen its presence.• Design and oversee the production of branded merchandise, aligning it with the brand identity.• Manage sourcing, sampling, and production processes for apparel and promotional goods.• Collaborate with internal teams to plan merchandise launches and promotional campaigns.• Ensure all brand touchpoints maintain a premium and performance-focused aesthetic.
2026-06-12T00:00:00Z

Customer Service Supervisor

Bristol, PA
onsite
Temporary to Hire
20 - 24 USD / Hourly
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. RESPONSIBILITIES: • Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. • Collaborate with cross functional departments on DTC customer service programs • Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience • Lead the team in providing responses through SMS, chat, email, and phone • Assist in training, workforce management, and budget management for the team. • Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards. • Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. • Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. • Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. • Prepare team reports and analyze performance statistics. • Build a team environment through regular contact, training, communication, and meetings with staff and team members. • Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. • Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. • Perform other duties as assigned. MUST REQUIREMENTS: • A minimum of 5-7 years of previous supervisory or management experience. • Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. • Strong interpersonal, writing, and problem-solving skills. • Capability to lead and coach multiple teams while handling various issues simultaneously. • Ability to promote teamwork and foster high employee morale. • Strong listening skills. For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
2026-07-01T00:00:00Z

Patient Service Representative

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office in Delaware. This onsite contract opportunity has the potential to become permanent and is ideal for someone who is comfortable with technology, takes initiative, and enjoys helping patients through each step of their visit. The person in this role will contribute to a welcoming Front-office experience by managing scheduling, registration, and patient communication with accuracy and care. Responsibilities:• Coordinate patient appointments and maintain an organized daily schedule for the office.• Welcome patients upon arrival, guide them through check-in procedures, and ensure required information is collected accurately.• Handle inbound calls, respond to routine questions, and direct patient concerns to the appropriate team members.• Complete patient registration tasks and update records in the system with careful attention to detail.• Provide clear service and support to patients before, during, and after appointments.• Work closely with the onsite manager and office staff to keep front-desk operations running smoothly.• Use office technology and internal systems effectively to manage administrative and patient service tasks.• Maintain a business-casual presence while delivering a positive experience for patients and visitors.
2026-06-29T00:00:00Z

Customer Service Representative I (US)

Norristown, PA
onsite
Temporary / Contract
17.5 - 18.2 USD / Hourly
We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing. Responsibilities:• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.
2026-07-01T00:00:00Z

Dispatcher / Customer Service Representative

New Castle, DE
onsite
Temporary / Contract
20 - 22.5 USD / Hourly
We are seeking a reliable and customer-focused Dispatcher / Customer Service Representative to join our team in New Castle, Delaware. This role is responsible for coordinating schedules, communicating with drivers or field staff, and providing excellent service to customers by handling inquiries, resolving issues, and ensuring timely updates. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced environment. Key Responsibilities:<ul><li>Receive and manage incoming service requests, calls, and customer inquiries</li><li>Schedule and dispatch drivers, technicians, or service personnel based on availability, priority, and location</li><li>Monitor routes, job progress, and service timelines to ensure efficient operations</li><li>Communicate delays, schedule changes, and service updates to customers and internal teams</li><li>Provide professional and courteous customer service by phone, email, and in person as needed</li><li>Resolve customer concerns and escalate issues when appropriate</li><li>Maintain accurate dispatch logs, schedules, work orders, and customer records</li><li>Coordinate with operations, warehouse, or field teams to support service delivery</li><li>Enter and update data in dispatching, CRM, or internal scheduling systems</li><li>Assist with billing support, documentation, and administrative tasks as needed</li><li>Ensure compliance with company procedures and safety standards</li></ul>
2026-06-24T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

Credit & Collections Specialist

Conshohocken, PA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Robert Half has partnered with a thriving manufacturer on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, applying daily payments, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed. How you will make an impact· Review and assess customer credit applications, financial statements, and payment history to establish appropriate credit limits · Monitor accounts receivable aging and proactively follow up on past-due balances · Perform collections activities via phone, email, and written correspondence · Investigate and resolve billing discrepancies, short payments, and disputes · Maintain accurate and up-to-date customer credit files and account records · Collaborate with sales, customer service, and accounting teams to address account issues · Recommend accounts for credit holds or escalation based on risk assessment · Prepare and analyze reports related to credit exposure, delinquency trends, and collections performance · Support month-end close activities, including reconciliation of A/R accounts · Ensure compliance with company policies and applicable regulations
2026-07-07T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Patient Service Representative to support daily front-end patient operations in Blue Bell, Pennsylvania. This Long-term Contract position is well suited for someone who communicates clearly, handles sensitive information with discretion, and provides a positive experience for patients throughout the scheduling and registration process. The role includes coordinating appointments, verifying insurance details, managing referrals and authorizations, and maintaining accurate records within electronic medical systems. Success in this position requires strong customer service skills, attention to compliance standards, and the ability to resolve issues efficiently in a HIPAA-regulated environment. Responsibilities: • Welcome patients and provide courteous assistance with scheduling, registration, and general service inquiries. • Arrange appointments, update calendars, and coordinate changes while following established office procedures. • Review patient demographic information and maintain accurate documentation within EMR and Epic systems. • Confirm insurance eligibility, collect copays when required, and support benefit-related administrative tasks. • Process referrals and authorizations in a timely manner to help ensure continuity of care. • Address patient concerns, troubleshoot service issues, and escalate complex matters when appropriate. • Handle confidential records in accordance with HIPAA requirements and internal compliance protocols. • Support additional administrative or financial tasks as needed, including ad hoc assignments related to patient services.
2026-07-07T00:00:00Z