We are looking for a meticulous and proactive Customer Service Representative to join our team in Carlstadt, New Jersey. In this long-term contract role, you will provide exceptional support to ensure smooth order processing, accurate documentation, and excellent customer interactions. This position is ideal for someone with a strong background in administrative tasks and a customer-focused mindset.<br><br>Responsibilities:<br>• Process customer orders efficiently, ensuring accuracy and timely placement.<br>• Coordinate and create shipments to meet delivery schedules and customer expectations.<br>• Generate invoices for completed orders and ensure proper documentation.<br>• Scan and organize documents to maintain accurate and accessible records.<br>• Provide general administrative support to assist in daily office operations.<br>• Respond to inbound customer inquiries, delivering prompt and attentive service.<br>• Work closely with the team to ensure seamless communication and workflow.<br>• Utilize Salesforce or similar software to manage customer data and track interactions.
<p>We are looking for a skilled and proactive Customer Service Representative to join our team in Rockleigh, New Jersey. This is a contract position ideal for individuals who are passionate about delivering excellent customer support and maintaining efficient operations. The role requires a detail-oriented individual who can effectively manage administrative tasks, assist with customer inquiries, and collaborate with various departments.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks to update customer account records and process orders efficiently.</p><p>• Coordinate and distribute repair estimates to customers, ensuring timely communication and follow-ups.</p><p>• Respond to customer inquiries by directing them to the appropriate department or individual, maintaining a high level of professionalism.</p><p>• Monitor incoming communication, including faxes, and route them appropriately.</p><p>• Maintain adequate office supplies for the customer service team to support smooth operations.</p><p>• Address customer concerns with empathy and provide effective resolutions or escalate issues when necessary.</p><p>• Collaborate with team members to adapt to changing priorities and support department goals.</p><p>• Operate office equipment such as computers, printers, and copiers to complete daily tasks.</p><p>• Ensure all tasks are completed within established timelines while adhering to company policies</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in White Plains, New York. This part-time position offers an opportunity for long-term growth, allowing candidates to showcase their skills and advance within the role. The ideal candidate will provide exceptional support to our department by assisting with deliveries, tracking drivers, and handling customer interactions.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer inquiries, including resolving issues and providing timely updates.</p><p>• Process and issue credits accurately within the internal system.</p><p>• Create and manage special orders to meet client needs.</p><p>• Escalate complex issues to the appropriate team or department for resolution.</p><p>• Engage in dispatching responsibilities to ensure smooth operations.</p><p>• Conduct data tracking and entry in company systems to maintain accurate records.</p><p>• Collaborate with team members to improve service efficiency and customer satisfaction.</p><p>• Participate in on-site training to become proficient in system navigation and role-specific tasks.</p>
We are looking for a dedicated Customer Service Representative to join our team in New York, New York. In this role, you will provide exceptional support to clients within the real estate industry, ensuring their inquiries are handled efficiently and professionally. This is a Contract-to-permanent position, offering an excellent opportunity to grow within the organization.<br><br>Responsibilities:<br>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Manage email correspondence with clients, ensuring prompt and accurate communication.<br>• Handle data entry tasks, maintaining precise and up-to-date records.<br>• Schedule and confirm appointments, coordinating effectively with internal and external stakeholders.<br>• Utilize Microsoft Excel and Word to create reports and maintain documentation.<br>• Process orders and manage related administrative tasks with attention to detail.<br>• Support call center operations by managing both inbound and outbound calls.<br>• Leverage Yardi software to assist with real estate-related customer service tasks, if applicable.<br>• Work collaboratively with team members to enhance client satisfaction and resolve issues promptly.<br>• Maintain a thorough understanding of company policies and procedures to provide accurate information to customers.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations.<br><br>Responsibilities:<br>• Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct.<br>• Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays.<br>• Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders.<br>• Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing.<br>• Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports.<br>• Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction.<br>• Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships.<br>• Generate reports and analyze data to identify trends or areas for improvement in customer service operations.<br>• Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.
<p>We are seeking a Customer Service Representative to join our team on a long-term contract basis. In this role, you will serve as a key point of contact for our customers, ensuring their needs are met efficiently and effectively. This position offers an excellent opportunity to build lasting relationships while delivering exceptional service and contributing to a collaborative team environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process customer orders accurately and promptly to ensure seamless transaction flow.</li><li>Manage customer accounts by addressing inquiries and resolving issues to maintain a high level of satisfaction.</li><li>Act as the primary liaison between customers and internal departments to facilitate order fulfillment.</li><li>Handle inbound calls professionally, providing clear and helpful responses to customer questions.</li><li>Utilize Microsoft Excel, Word, and Outlook to track orders, maintain records, and communicate effectively.</li><li>Document all customer interactions in an organized manner for future reference.</li><li>Collaborate with team members to improve processes and enhance service quality.</li><li>Address customer concerns promptly, offering solutions in line with company policies.</li><li>Monitor order status and proactively provide updates to customers.</li><li>Support additional administrative and operational tasks as needed.</li></ul>
<p>We are seeking a dedicated and customer-centric <strong>Bilingual Spanish Customer Service Representative</strong> to join our team. In this role, you will provide exceptional service and support to customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.</p>
We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders.<br>• Optimize shipping strategies to maximize cost efficiency and improve delivery performance.<br>• Track and analyze shipping efficiency gains and share insights with cross-functional teams.<br>• Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness.<br>• Collaborate with customers to streamline order processing and enhance overall logistics performance.<br>• Minimize claims and discrepancies by ensuring compliance with shipping and order standards.<br>• Manage returns, credits, and claims processes efficiently to maintain customer satisfaction.<br>• Generate reports and perform data analysis to support customer service and logistics improvements.<br>• Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data.<br>• Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
<p><strong><u>Summary</u></strong></p><p><br></p><p>The IT Specialist is responsible for supporting and maintaining the organization’s IT infrastructure, ensuring optimal performance of systems, and providing technical assistance to users. This role involves hardware and software maintenance, network support, and collaboration on IT projects to meet business needs.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><br></p><ul><li>Design, implement, and maintain IT systems to support operational goals</li><li>Install, configure, and troubleshoot hardware and software</li><li>Provide technical support to end-users for applications and devices</li><li>Maintain and upgrade IT systems including servers, PCs, peripherals, and telecom</li><li>Collaborate with stakeholders to define requirements for new technologies</li><li>Recommend improvements to IT infrastructure and processes</li><li>Develop and enforce IT policies and procedures</li><li>Coordinate with external vendors to ensure service quality</li><li>Track and manage IT assets (hardware, software, equipment)</li><li>Participate in IT initiatives and special projects</li><li>Perform other duties as assigned</li></ul><p><br></p><p><br></p><p><br></p>
<p>We are seeking a detail-oriented and proactive <strong>Accounts Receivable / Customer Support Specialist. </strong>The ideal candidate will manage invoice processing, customer payments, and order support while maintaining excellent communication and a positive attitude.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p> </p><ul><li>Process invoices in the system once shipments/orders have been delivered to customers.</li></ul><p> </p><ul><li>Follow up on payments with customers and maintain accurate payment dates and status updates in the system and spreadsheets.</li></ul><p> </p><ul><li>Provide backup support for Order Entry, including processing orders.</li></ul><p> </p><ul><li>Manage and prioritize multiple concerns simultaneously.</li></ul><p> </p><ul><li>Communicate timely feedback to management regarding challenges or customer concerns.</li></ul><p> </p><ul><li>Manage inbound customer calls and emails, providing accurate information regarding order status.</li></ul><p> </p><ul><li>Assist team members as needed to ensure smooth operations.</li></ul><p> </p><ul><li>Work on special projects and reports as required.</li></ul><p><br></p>
We are looking for a dedicated Small Business Help Desk Representative to join our team in Jersey City, New Jersey. This long-term contract position offers an exciting opportunity to support both internal and external customers with a variety of inquiries and technical issues. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone and email, ensuring all requests are addressed within a 12-hour turnaround time.<br>• Take ownership of customer issues, providing accurate and detail-oriented resolutions while meeting First Level Resolution standards.<br>• Collaborate with internal teams and other business units to deliver end-to-end solutions for customer inquiries.<br>• Utilize multiple systems and applications to research and resolve customer concerns effectively.<br>• Apply knowledge of small commercial insurance principles and company products to assist customers.<br>• Adhere to corporate policies, regulatory standards, and internal processes while maintaining high-quality service.<br>• Support other teams and manage transactions as business needs evolve.<br>• Maintain performance standards in a dynamic, high-volume environment.<br>• Complete additional tasks and assignments as required by management.<br>• Demonstrate strong interpersonal and teamwork skills to contribute to a collaborative work environment.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>Position summary </p><p> The Senior Presentation Associate position is a hybrid position responsible for providing presentation services for our clients. </p><p><br></p><p> Job duties </p><p> * denotes an essential function </p><p> - *Utilize appropriate logs and/or tracking software for all presentation work </p><p> - *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle </p><p> - *Perform work in presentation design including but not limited to creating pitch books and materials creating editing and error correcting multiple document types to support the clients brand intake and workflow coordination functions as needed </p><p> - *Exercise independent judgment use established procedures standards and formats to edit proof create or otherwise complete presentation requests to client satisfaction </p><p> - *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions </p><p> - *Communicate with team members lead supervisor or client on job or deadline concerns </p><p> - *Meet contracted deadlines for service delivery to our clients </p><p> - *Troubleshoot basic software or hardware problems </p><p> - Help to foster a proactive environment of continuous service enhancement and relationship building with the client </p><p> - Perform Quality Assurance on own work and/or work of others as requested </p><p> - Adhere to Williams Lea policies in addition to client policies </p><p> - Use equipment and supplies in a cost-efficient manner </p><p> - Assist with administrative tasks as requested by Supervisor</p>
<p><strong>Company Overview:</strong></p><p> We are a fast-paced, customer-focused retail company headquartered in White Plains, NY. We pride ourselves on delivering exceptional products and service to our B2B and B2C clients. As we continue to grow, we are seeking an experienced <strong>Accounts Receivable Collections Specialist</strong> to support our finance team on a contract basis.</p><p><strong>Position Summary:</strong></p><p> The Accounts Receivable Collections Specialist will be responsible for managing and executing the collections process for our B2B customer accounts. The ideal candidate will have strong communication skills, a proactive approach to collections, and proven experience working with commercial clients in a retail or product-based environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage a portfolio of B2B accounts to ensure timely collection of outstanding receivables.</li><li>Contact customers via phone, email, and other channels to follow up on overdue invoices and resolve payment issues.</li><li>Monitor aging reports and escalate delinquent accounts as needed.</li><li>Work closely with sales, customer service, and finance teams to resolve billing discrepancies or disputes.</li><li>Maintain accurate records of customer communications, payment commitments, and collection efforts.</li><li>Assist in month-end close processes related to accounts receivable.</li><li>Recommend accounts for credit hold or third-party collections based on internal policies.</li><li>Ensure compliance with company credit and collections policies.</li></ul><p><br></p>
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
<p>We are looking for a highly organized and dependable Part-Time Accounts Receivable Specialist to join our team in Princeton, NJ. In this Contract-to-Permanent position, you will play a critical role in managing customer payments and ensuring financial accuracy within a high-volume environment. This is an excellent opportunity for a detail-oriented individual seeking to contribute to an efficient and collaborative finance team.</p><p><br></p><p>Responsibilities:</p><p>• Process and accurately apply customer payments made via wire transfers, credit cards, checks, and other methods.</p><p>• Review customer accounts regularly to reconcile balances and identify discrepancies.</p><p>• Monitor aging reports and collaborate with team members to follow up on outstanding collections.</p><p>• Investigate issues related to unapplied cash and resolve payment discrepancies promptly.</p><p>• Coordinate with billing and customer service teams to address account-related concerns.</p><p>• Prepare and distribute weekly and monthly accounts receivable reports.</p><p>• Maintain detailed and organized financial records to support accurate reporting and audits.</p>
<p>Join a well-established, independent wealth management firm with a long-standing reputation for delivering personalized investment strategies to high-net-worth individuals, families, and institutions. Our client is seeking a Client Service Associate to support a dynamic Private Wealth Advisory team. This is an excellent opportunity for a motivated, detail-oriented professional looking to grow within the private wealth management space. You’ll be working directly with high-net-worth clients and gain hands-on exposure to multiple areas of the business—from onboarding and account servicing to client communications and marketing support.</p><p><br></p><p>Responsibilities of this position will include:</p><p>· Manage new client onboarding and account setup</p><p>· Handle day-to-day service requests (wires, transfers, maintenance)</p><p>· Support relationship management for select clients</p><p>· Liaise with attorneys, accountants, and custodians</p><p>· Prepare client communications and quarterly reports</p><p>· Assist in marketing efforts: update materials, create presentations, and support email campaigns</p><p>· Participate in developing better client communications and social media initiatives</p><p><br></p><p>For immediate consideration for this position please email Alex.Muzaurieta@roberthalf.</p>
<p>We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>Responsibilities:</p><p>• Oversee daily workflow and ensure customer service operations are running smoothly.</p><p>• Approve expedited shipping for replacements and warranty claims as necessary.</p><p>• Process order cancellations and warranty replacement orders using internal systems.</p><p>• Address and resolve representative inquiries to support issue resolution.</p><p>• Review and release orders placed on hold to maintain efficient processing.</p><p>• Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.</p><p>• Identify and correct errors in orders, including line, header, and address discrepancies.</p><p>• Monitor queues and track inbound call volumes to optimize team responsiveness.</p><p>• Approve partial refunds and ensure proper documentation is maintained.</p>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are looking for a detail-oriented Accounts Receivable Specialist to join our team on a contract basis in New York, New York. In this role, you will be responsible for managing billing processes, monitoring account balances, and ensuring timely collections to maintain financial accuracy and efficiency. This position offers an excellent opportunity to contribute to the financial operations of a dynamic organization.<br><br>Responsibilities:<br>• Create, review, and submit accurate invoices for services rendered, ensuring compliance with company policies and client agreements.<br>• Verify billing data and resolve discrepancies by collaborating with internal teams such as sales, operations, and customer service.<br>• Manage accounts receivable by monitoring account balances, identifying overdue payments, and initiating collection efforts in line with established procedures.<br>• Utilize electronic billing platforms and portals to submit invoices and process payments efficiently.<br>• Reconcile accounts and maintain detailed records of billing and collection activities to ensure up-to-date financial reporting.<br>• Communicate with clients to address billing inquiries and resolve payment issues promptly.<br>• Support the finance operations team with additional tasks as assigned by AR leadership.<br>• Identify opportunities to improve billing processes and implement solutions to enhance efficiency and accuracy.<br>• Ensure compliance with financial regulations and organizational policies in all accounts receivable activities.
<p>Rapidly expanding New York City firm is currently seeking an Accounts Receivable / Collections Specialist to join their team. In this role, you will play a critical part in managing accounts receivable and ensuring timely payment collections while maintaining strong relationships with clients and internal stakeholders. This position offers an excellent opportunity to contribute to the financial health of the organization through effective communication and detailed documentation.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage the full accounts receivable process, including billing, reconciliations, and timely collection of outstanding payments.</li><li>Monitor aging reports, identify delinquent accounts, and initiate collection efforts through calls and correspondence.</li><li>Partner with internal teams to resolve discrepancies and maintain accurate account records.</li><li>Ensure compliance with company policies and procedures, as well as applicable laws and regulations.</li><li>Provide exceptional customer service to clients while handling inquiries or disputes related to billing or collections.</li><li>Prepare regular reports on collections activity, outstanding balances, and accounts receivable performance to management.</li><li>Support process improvements to optimize AR functions and enhance efficiency.</li></ul>
We are looking for a dedicated Office Services Associate to join our team on a Contract basis in New York, New York. In this role, you will provide essential back-office support, including reprographics, mail services, and hospitality assistance, in both physical and digital environments. This position plays a key role in ensuring smooth operations and delivering exceptional service to clients and internal teams.<br><br>Responsibilities:<br>• Manage reprographics and mail services tasks, ensuring adherence to established procedures and deadlines.<br>• Operate and maintain office equipment, including troubleshooting basic issues and replenishing supplies such as paper and toner.<br>• Maintain accurate logs and records for all office service activities, ensuring proper documentation and tracking.<br>• Communicate effectively with supervisors and clients to address job-specific or deadline-related concerns.<br>• Perform quality assurance checks on completed work to ensure accuracy and client satisfaction.<br>• Prioritize and organize workflow to handle multiple tasks efficiently in a fast-paced environment.<br>• Assist with reception, hospitality, and audio/visual services as needed to support team operations.<br>• Handle sensitive and confidential documents with discretion and professionalism.<br>• Adhere to company and client-specific policies while using resources in a cost-effective manner.<br>• Lift and transport materials weighing up to 50 pounds as part of daily responsibilities.
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> - High school diploma or equivalent. <br> - Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> - Skilled in the use of mail phone email digital reprographics and mail equipment. <br> - Familiar with general back office procedures to meet and maintain client satisfaction. <br> - Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> - Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> - Attention to detail with good organizational skills. <br> - Must be able to meet deadlines and complete all projects in a timely manner. <br> - Ability to handle sensitive and/or confidential documents and information. <br> - Able to make independent decisions that conform to business needs and policy. <br> - Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> - Must work well in a team environment. <br> - Must be able to interact effectively with multi-functional and diverse backgrounds. <br> - Ability to work in a fast-paced environment. <br> - Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> - Number and titles of direct reports if any: n/a <br> - Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> - Internal: This position works closely with the Office Services team <br> - External: Clients <br> <br> Job duties <br> * denotes an essential function <br> - *Utilize appropriate logs for all office services work. <br> - *Ensure that job tickets are properly filled out before beginning work. <br> - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> - *Follow procedures to run jobs in proper order. <br> - *Communicate with supervisor or client on job or deadline issues. <br> - *Meet contracted deadlines for accepting completing and delivering all work. <br> - *Troubleshoot basic equipment problems. <br> - Be able to lift up to 50 lbs. on a regular basis. <br> - Prioritize workflow. <br> - Performs Quality Assurance on own and work of others. <br> - Load machines with various paper toner supplies. <br> - Answer telephone emails and place service calls when needed. <br> - Interact with clients in person over the phone or electronically. <br> - Adhere to Williams Lea policies in addition to client site policies. <br> - Use equipment and supplies in a cost-efficient manner. <br> <br> Working conditions <br> - Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...
We are looking for a talented and experienced Business Development and Marketing Senior Specialist to join our team in New York, New York. In this role, you will work closely with attorneys and firm leadership to create and execute strategic marketing initiatives that drive business growth and strengthen our firm's market presence. This is a unique opportunity for an individual with a strong background in legal marketing to contribute to the success of key practice areas.<br><br>Responsibilities:<br>• Collaborate with practice groups to design and implement targeted marketing strategies that align with business development objectives.<br>• Manage directory submissions and ensure accuracy and timeliness in updating attorney bios, practice descriptions, and related materials.<br>• Support the creation and dissemination of client alerts, articles, blog posts, and other thought leadership content to highlight the firm's expertise.<br>• Develop and maintain compelling attorney profiles, practice overviews, and case studies for use in pitches and marketing collateral.<br>• Organize speaking engagements, webinars, and presentations to enhance the visibility of the firm's attorneys.<br>• Provide assistance with target account planning, including relationship mapping and tracking business development activities.<br>• Prepare high-quality materials for client meetings, proposals, and new business pitches.<br>• Monitor and evaluate digital marketing metrics to optimize campaign performance and refine online visibility strategies.<br>• Coordinate firm-sponsored events and relationship-building initiatives to strengthen client connections.
<p>The<strong> Commercial Collections Specialist</strong> is responsible for <strong>collecting delinquent payments </strong>of commercial SBA accounts. This role requires effective communication skills, attention to detail, and the ability to work in a fast-paced, high-volume environment while maintaining positive client relationships.</p><p> </p><p><strong>Commercial Loan Collector Responsibilities: </strong></p><ul><li>Contact customers with past-due accounts via phone and email to secure payment arrangements.</li><li>Track and document all collection activities, including conversations and payment commitments, in the collection software system.</li><li>Utilize skip-tracing techniques and databases to locate customers when necessary.</li><li>Adhere to all state and federal regulations regarding debt collection practices.</li><li>Meet or exceed monthly collection and call volume targets. </li></ul>
