31 Results for Customer Experience Specialist Jobs in Morristown, NJ

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Customer Experience Specialist

Lyndhurst, NJ
onsite
Temporary / Contract
17.4135 - 20.163 USD / Hourly
We are looking for a Customer Experience Specialist to support business near Rutherford, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order-related questions, and delivering attentive service across phone and email channels. The role offers an opportunity to work in a fast-paced office setting where responsiveness, organization, and a customer-first mindset are essential. Responsibilities:• Manage customer orders accurately and efficiently, ensuring details are entered and updated correctly throughout the process.• Investigate customer purchase inquiries by reviewing order information, identifying issues, and providing clear next steps.• Track shipments and share timely delivery updates with customers while coordinating follow-up when delays or exceptions occur.• Support return requests and product quality concerns by gathering information, explaining available solutions, and helping drive resolution.• Respond to customer questions through phone and email with professionalism, empathy, and a focus on positive outcomes.• Handle a high volume of service interactions while maintaining accuracy, sound judgment, and attention to detail.• Work closely with internal teams to address customer needs, escalate complex cases when necessary, and keep records current.• Contribute to a smooth in-office customer support operation with flexibility to assist during evenings and weekends as needed.
2026-10-07T00:00:00Z

Customer Experience & Onboarding Specialist

Tarrytown, NY
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to guide new and existing clients through a smooth onboarding and support experience in Tarrytown, New York. This role plays an important part in helping customers gain value from available products, tools, and resources while building strong long-term relationships. The ideal candidate brings strong organization, clear communication, and the ability to coordinate with multiple teams to keep accounts moving forward successfully. Responsibilities: • Lead the client journey from initial setup through ongoing engagement, helping customers build confidence and achieve successful adoption. • Organize onboarding activities such as introductory outreach, training coordination, account preparation, access setup, and communication with internal partners. • Deliver guidance on product usage, practical strategies, and available business and marketing resources that support customer success. • Maintain regular contact with customers to assess goals, monitor satisfaction, identify challenges, and recommend improvements where needed. • Recognize opportunities to expand account value, encourage referrals, and connect customers with the appropriate internal teams for next steps. • Keep customer information, onboarding progress, communication history, and account updates accurately documented in company systems. • Assist clients in navigating digital resources, educational content, support materials, and branded assets available to them. • Contribute to the development and upkeep of onboarding documents, training content, and customer-facing communication materials. • Gather client feedback and share insights with internal stakeholders to support service enhancements and a stronger overall customer experience. • Partner with cross-functional teams to route questions efficiently and help ensure timely resolution of customer needs.
2026-10-12T00:00:00Z

Customer Support Account Specialist

Rockleigh, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Support Account Specialist to support key customer accounts in Rockleigh, New Jersey within the high-tech electronics industry. This Long-term Contract position focuses on delivering responsive account support across the full sales cycle, helping customers and internal teams navigate order activity, service needs, and issue resolution. The ideal candidate is comfortable managing complex account requests, communicating across departments, and ensuring a consistent customer experience from inquiry through fulfillment. Responsibilities: • Build and sustain strong working relationships with major customer accounts while serving as a reliable point of contact for sales and support needs. • Manage escalated account concerns and coordinate timely resolutions related to orders, returns, shipment status, and logistics matters. • Provide day-to-day support before and after the sale by partnering with customers and sales teams to keep account activity moving efficiently. • Investigate order delays, rush requests, tracking questions, and shipping updates, and adjust order details when business needs change. • Review and maintain account information in company databases, monitor key data points, and prepare reports for customers and internal stakeholders. • Identify practical solutions to moderately complex service challenges to help maintain smooth account operations and customer satisfaction. • Communicate with cross-functional teams including fulfillment, production, shipping, finance, technical support, and client-facing groups to resolve issues effectively. • Represent the organization at trade shows and industry events as needed to support customer engagement and business objectives.
2026-10-13T00:00:00Z

Customer Service Representative

Jersey City, NJ
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced organization in the gaming industry based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high call volumes, and providing accurate support with care and attention to detail. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and precise order-related updates. Responsibilities: • Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service-related questions. • Make outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues. • Enter and update customer orders with a high level of accuracy while ensuring records remain complete and current. • Address customer concerns efficiently by identifying needs, explaining available solutions, and guiding each interaction toward resolution. • Maintain detailed documentation of conversations, actions taken, and next steps to support service continuity. • Handle call center interactions in a detail-oriented manner while meeting expected service levels and quality standards. • Coordinate with internal teams when necessary to escalate issues and ensure timely customer support. • Contribute to a positive customer experience by communicating clearly, managing multiple requests, and staying organized throughout the workday.
2026-10-13T00:00:00Z

Customer Service Representative

Levittown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join an onsite team in Bucks County, PA. This Long-term Contract position focuses on supporting customers and prospective clients by handling incoming inquiries, processing orders, and providing accurate information throughout the sales and fulfillment cycle. The role is well suited to someone who communicates clearly, stays organized in a fast-paced setting, and takes pride in delivering dependable service and follow-through. Responsibilities:• Respond to inbound customer and prospect inquiries by phone and email, offering prompt, attentive support on products, orders, and service needs.• Create new orders and maintain existing records in company systems, ensuring all details are accurate before processing is completed.• Develop order documentation with complete instructions and supporting information, including identifying material or inventory requirements when applicable.• Confirm pricing, availability, lead times, and delivery expectations, and communicate updates clearly to customers and sales partners.• Send order confirmations and acknowledgements within established timelines to keep customers and internal stakeholders informed.• Prepare quotations and assist sales team members with pricing requests while following company guidelines for terms and approvals.• Coordinate with warehouse staff, suppliers, and other internal teams to help ensure timely shipment and resolution of order-related issues.• Maintain product, part, and kit information in internal databases and report discrepancies or service concerns so corrective action can be taken.• Participate in team meetings and collaborate closely with sales and field personnel to support customer satisfaction and efficient order management.A
2026-10-15T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our office in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving service concerns, guiding customers through requests, and working closely with internal teams to deliver a smooth experience. The person in this role will handle a variety of customer inquiries, provide clear and detail-oriented communication, and help improve service quality through careful follow-up and issue escalation. Responsibilities: • Respond to customer inquiries by phone or other communication channels and work to resolve service-related concerns in a timely manner. • Investigate problems such as missed service events, order questions, and account-related issues, then drive each case through completion. • Enter and manage customer requests accurately while maintaining thorough records and ensuring all necessary follow-up is completed. • Partner with operational, sales, and billing teams to coordinate solutions and deliver consistent support to customers. • Guide customers in using available self-service resources so they can access information and complete basic tasks more efficiently. • Recognize patterns in repeated service issues or workflow obstacles and elevate them to the appropriate team for review and improvement. • Adjust quickly to updated processes, shifting priorities, and changing daily demands within a growing organization.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving service-related concerns. The ideal candidate will deliver a high standard of customer support while collaborating closely with internal teams to ensure requests are handled accurately and efficiently. Responsibilities: • Respond to customer inquiries and take the lead in resolving service concerns such as missed pickups and other account-related issues. • Enter customer requests and service orders with accuracy, then monitor progress to ensure each item is completed in a timely manner. • Partner with billing, sales, and operations teams to coordinate solutions that align with customer needs and business processes. • Guide customers in using available self-service resources so they can complete routine tasks more efficiently. • Recognize patterns in recurring problems and raise them to the appropriate internal teams to support process improvement. • Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining service quality.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-paced call center setting. This is a Long-term Contract opportunity for someone who enjoys resolving concerns, managing service requests, and delivering a positive customer experience through clear and effective communication. The ideal candidate is organized, adaptable, and comfortable working closely with internal teams to ensure customer needs are addressed accurately and efficiently. Responsibilities: • Respond to customer inquiries and take ownership of service-related concerns, including researching issues and driving them to resolution. • Enter and manage customer requests with accuracy, ensuring each order or service need is completed in a timely manner. • Partner with internal departments such as billing, sales, and operations to coordinate effective solutions for customers. • Guide customers in using available self-service resources so they can access information and complete basic tasks more efficiently. • Recognize patterns in recurring service challenges and communicate them to the appropriate teams for review and improvement. • Adjust quickly to updated workflows, shifting priorities, and changing business needs while maintaining service quality. • Maintain clear records of customer interactions and follow-up actions to support consistency and accountability. • Deliver attentive support in a high-volume environment while balancing responsiveness, accuracy, and attention to detail.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our location in a fast-paced office setting. This Long-term Contract opportunity is ideal for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with care from start to finish. The person in this role will serve as a key point of contact for service-related questions while working closely with internal teams to deliver a positive customer experience. Responsibilities: • Manage inbound customer inquiries related to service concerns and take ownership of researching and resolving issues such as missed collections and other account-related matters. • Enter customer requests and service orders with accuracy, monitor progress, and ensure all items are completed in a timely manner. • Partner with internal departments, including billing, sales, and operations, to coordinate solutions that align with customer needs. • Guide customers in using available self-service resources so they can access information and complete routine tasks more efficiently. • Recognize patterns in customer concerns and communicate repeat issues or workflow gaps to the appropriate internal contacts for review. • Adjust effectively to evolving priorities, updated procedures, and changing business demands while maintaining service quality. • Maintain clear and thorough communication across phone, email, and internal collaboration channels to support strong customer relationships.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-moving office setting. This Long-term Contract position is ideal for someone who enjoys resolving concerns, managing service requests from start to finish, and delivering a high-quality customer experience. The person in this role will work closely with internal departments to address inquiries efficiently while helping customers navigate available support options. Responsibilities: • Handle customer inquiries related to service problems, research the cause of issues, and provide timely resolution for concerns such as missed pickups and related requests. • Enter and manage customer orders and service requests with accuracy, ensuring each item is tracked through completion. • Partner with teams across billing, sales, and operations to coordinate solutions that align with customer expectations and business needs. • Guide customers in using self-service resources and explain available tools that can improve their overall service experience. • Recognize repeated service challenges or workflow gaps and elevate them to the appropriate internal contacts for review and improvement. • Adjust quickly to updated procedures, shifting priorities, and changing business demands while maintaining service quality. • Maintain clear documentation of customer interactions, follow-up actions, and outcomes to support consistent communication and accountability.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our location in a dynamic, service-driven environment. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving customer concerns. The person in this role will handle service-related inquiries, collaborate across internal teams, and help deliver a responsive and attentive customer experience. Responsibilities: • Manage incoming customer inquiries and work through service concerns such as missed collections and other account-related issues until they are resolved. • Enter service requests and customer orders with accuracy, monitor progress, and ensure each item is completed in a timely manner. • Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs and business expectations. • Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently. • Recognize repeated service challenges or workflow gaps and raise them to the appropriate internal contacts for review and improvement. • Adjust quickly to updated procedures, shifting workloads, and evolving priorities within a growing organization. • Maintain clear and attentive communication with customers while documenting interactions and next steps thoroughly. • Support a high-volume office-based call center operation by balancing responsiveness, accuracy, and follow-through throughout the day.
2026-10-09T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18 - 18.3 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract basis. In this role, you will support callers by addressing service questions, researching concerns, and guiding issues through to resolution with professionalism and care. This position is well suited to someone who communicates clearly, stays organized in a fast-paced environment, and can balance empathy with efficient problem-solving. Responsibilities: • Handle incoming customer inquiries, ask thoughtful follow-up questions, and uncover the core issue so each concern is addressed accurately. • Review available information, research account details, and complete an initial assessment to determine the nature and urgency of each case. • Work with internal teams and appropriate support partners to move issues forward, involving higher-level assistance when resolution requires escalation. • Place outbound calls to customers, providers, brokers, pharmacies, or other parties when additional coordination is needed to close open items. • Strive to resolve concerns during the first interaction whenever possible while maintaining quality, accuracy, and a positive caller experience. • Record each interaction thoroughly, including the issue presented, research completed, actions taken, and final outcome. • Lead conversations with confidence and professionalism, using active listening and de-escalation techniques to manage sensitive or complex situations. • Keep customers informed throughout the resolution process by providing timely updates and setting clear expectations for next steps. • Maintain attention to caller needs while navigating multiple systems and on-screen prompts in a high-volume service environment. • Respond to callers with empathy and respect, especially when they are sharing personal or challenging life events that affect their situation.
2026-10-16T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving issues, guiding customers through solutions, and working closely with internal teams to deliver a positive service experience. The role requires strong communication, sound judgment, and the ability to stay organized while managing multiple requests throughout the day. Responsibilities: • Respond to customer inquiries and take ownership of service concerns, researching each matter thoroughly to provide timely and accurate resolutions. • Handle service requests and order-related tasks with careful attention to detail, ensuring all items are completed correctly from intake through final follow-up. • Partner with billing, sales, and operations staff to align on customer needs and help drive efficient, well-coordinated support. • Guide customers in using available self-service resources so they can access information and complete common tasks more easily. • Recognize patterns in customer issues and communicate recurring challenges or workflow gaps to the appropriate internal teams for review. • Adjust quickly to updated procedures, shifting priorities, and changing service demands while maintaining a high standard of support.
2026-10-09T00:00:00Z

Customer Service Representative

White Plains, NY
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a reliable and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional service to customers while accurately processing transactions, handling cash, and maintaining financial accuracy. The ideal candidate will have previous cashier and cash handling experience, strong communication skills, and the ability to thrive in a fast-paced environment.
2026-09-30T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced office setting. This is a Long-term Contract position for someone who enjoys solving problems, communicating clearly, and ensuring each request is handled with accuracy and care. The ideal candidate brings a service-minded approach, stays organized under changing priorities, and works effectively with internal teams to deliver a positive customer experience. Responsibilities: • Respond to customer inquiries by researching account and service concerns, then provide timely resolutions for issues such as missed pickups and related service disruptions. • Enter service requests and customer orders with a high degree of accuracy, monitor progress, and ensure each item is completed from intake through final follow-up. • Partner closely with billing, sales, and operations personnel to address customer needs and keep service delivery aligned across departments. • Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently. • Recognize repeated service challenges or workflow obstacles and raise them to the appropriate internal contacts for review and improvement. • Adjust quickly to updated procedures, shifting workloads, and evolving business priorities while maintaining consistent service quality.
2026-10-09T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-paced call center setting. This is a Long-term Contract position for someone who enjoys solving service concerns, handling requests with accuracy, and delivering a positive customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple priorities. You will work closely with internal partners to address customer needs and help improve overall service quality. Responsibilities: • Respond to customer inquiries by researching service-related concerns and driving issues through to resolution, including missed pickups and similar exceptions. • Enter and manage service requests and customer orders with a high degree of accuracy, ensuring each item is completed in a timely manner. • Partner with billing, sales, and operations teams to coordinate solutions that align with customer expectations and business processes. • Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently. • Recognize repeat service problems or workflow gaps and elevate them to the appropriate internal teams for review and improvement. • Adjust quickly to updated procedures, shifting priorities, and changing business needs while maintaining consistent service levels. • Maintain clear documentation of customer interactions, actions taken, and follow-up needs to support effective case management.
2026-10-09T00:00:00Z

Customer Service Representative

Pine Brook, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are seeking a Customer Service Representative to join a busy service-focused team in Pine Brook, NJ. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage a high volume of calls, emails, and service requests while staying organized and detail-oriented.Key Responsibilities:<ul><li>Handle a high volume of incoming customer calls, emails, and service requests</li><li>Assist customers with service questions, appointments, technician updates, and general inquiries</li><li>Provide timely, professional, and accurate communication throughout the service process</li><li>Document customer conversations, requests, changes, and follow-up items accurately</li><li>Support the Dispatch team with customer information, scheduling updates, and service details</li><li>Communicate schedule changes, delays, cancellations, and technician updates to customers</li><li>Maintain accurate customer and service information within company systems</li><li>Manage multiple priorities while maintaining strong attention to detail</li><li>Follow up on customer matters and assigned tasks through completion</li><li>Work closely with Customer Service, Dispatch, technicians, Parts, Estimates, Accounts Receivable, and other internal teams</li><li>Utilize CRM, phone, communication, and service-management systems effectively</li></ul>
2026-10-06T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a Customer Service Representative to support members and other callers with timely, accurate assistance in a high-volume healthcare environment in Middletown, New York. This is a Contract position that requires strong communication skills, sound judgment, and the ability to manage inquiries with professionalism and empathy. The role includes on-site training followed by a flexible schedule posted in advance, with shifts spread across weekdays and weekends based on business needs. Responsibilities: • Handle inbound customer inquiries by asking thoughtful follow-up questions, listening carefully, and identifying the core issue before determining next steps. • Review available information, complete initial research, and evaluate the scope of each request to support efficient and accurate problem solving. • Partner with internal teams across departments to secure answers, coordinate support, and route complex concerns to the appropriate resource when needed. • Place outbound calls to members, providers, brokers, pharmacies, or other parties to clarify details and move cases toward resolution. • Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and a positive customer experience. • Record all interactions thoroughly, including the reason for the contact, research performed, actions taken, and final outcome. • Guide conversations with confidence and professionalism, using de-escalation techniques when necessary to help calm difficult situations. • Keep callers informed throughout the resolution process by sharing clear status updates and setting appropriate expectations. • Maintain strong attention during customer interactions while navigating systems and on-screen information without losing focus. • Respond to sensitive situations with empathy and respect, especially when callers are dealing with significant personal or health-related events.
2026-10-08T00:00:00Z

Customer Service Representative

Rockleigh, NJ
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a Customer Service Representative to support key client accounts in Rockleigh, New Jersey within the high-tech electronics industry. This Long-term Contract position focuses on delivering responsive account support, coordinating with sales and internal teams, and helping customers navigate order, shipping, and service-related needs. The ideal candidate is comfortable managing complex requests, communicating clearly across departments, and maintaining a high level of service in a fast-paced environment. Responsibilities: • Build and sustain strong working relationships with major customer accounts while partnering closely with the sales organization to support ongoing business needs. • Address complex customer concerns and ownership of escalated issues, ensuring timely follow-through and clear communication through resolution. • Provide account support throughout both pre-sale and post-sale activities, helping customers and sales teams with order-related questions, service requests, and account coordination. • Investigate and resolve issues involving orders, returns, delivery timelines, and logistics to maintain a smooth customer experience. • Monitor account activity, research relevant information in company databases, and prepare updates or reports for customers and internal stakeholders. • Coordinate urgent requests such as rush orders, shipment changes, and sales order adjustments while maintaining accuracy and responsiveness. • Work cross-functionally with fulfillment, production, shipping, finance, technical support, and other internal teams to remove obstacles and keep transactions on track. • Contribute at trade shows and industry events as needed to support customer engagement and broader sales efforts.
2026-10-15T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our location in a fast-paced call center setting. This Long-term Contract opportunity is ideal for someone who enjoys solving service concerns, managing requests with accuracy, and delivering a detail-focused customer experience. The role works closely with internal departments to ensure issues are addressed efficiently and customers receive timely, helpful support. Responsibilities: • Handle incoming customer inquiries related to service disruptions, missed pickups, and other account concerns, taking ownership through resolution. • Enter and manage service requests and order details with a high level of accuracy, ensuring each task is completed promptly. • Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs. • Guide customers in using available self-service resources so they can access information and complete routine actions more efficiently. • Recognize repeated service problems or workflow bottlenecks and communicate them to the appropriate internal contacts for review. • Stay effective in a dynamic environment by adjusting to updated processes, shifting priorities, and evolving business demands.
2026-10-09T00:00:00Z

Customer Service Representative

Morris Plains, NJ
onsite
Temporary to Hire
23.75 - 30 USD / Hourly
We are looking for a Customer Service Representative to join a pharmaceutical organization in Morris Plains, New Jersey on a contract-to-permanent basis. In this role, you will support customers through responsive communication, accurate order handling, and close coordination with internal teams to help ensure timely product delivery. This position is well suited for someone who combines strong customer care instincts with careful data entry and a sense of urgency in a fast-paced environment. Responsibilities:• Respond to customer questions through phone, email, and fax, providing clear updates on orders, product availability, and service-related concerns.• Enter and process customer orders with a high degree of accuracy while meeting time-sensitive shipping expectations.• Assist customers with order access and navigation within online purchasing and controlled ordering platforms.• Monitor shipments from release through delivery and provide status updates when needed.• Record shipment and order information in internal systems with careful attention to detail.• Maintain customer account documentation, including licenses and authorized delivery contacts, to support compliant order fulfillment.• Partner with account managers and cross-functional teams to review unresolved issues and help drive timely resolution.• Document, investigate, and escalate exceptions such as shortages, damaged goods, and delivery problems.• Issue customer communications and service notifications as required while following established operating procedures and company policies.• Provide administrative and sales support as needed to help maintain efficient customer service operations.
2026-10-15T00:00:00Z

Customer Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are seeking a Customer Service Representative to provide exceptional customer support and ensure accurate order processing. This role serves as a key point of contact for customers, handling inquiries, resolving issues, and coordinating with internal teams to support order fulfillment and customer satisfaction. Responsibilities:<ul><li>Process customer orders accurately, ensuring all account details, pricing, and order information are entered correctly.</li><li>Provide customers with updates on order status, shipping schedules, delays, and additional information needed to complete requests.</li><li>Respond to customer inquiries and resolve issues in a professional and timely manner.</li><li>Monitor and manage online orders, process updates, and maintain ongoing communication with customers.</li><li>Maintain accurate records of customer interactions, concerns, and resolutions.</li><li>Collaborate with internal departments, including sales, marketing, production, and shipping, to support customer needs.</li><li>Answer inbound calls and provide information regarding products, services, and company offerings.</li><li>Process credit card transactions and assist with shipment tracking, delivery coordination, and issue resolution.</li><li>Prepare quotes, create purchase orders, process invoices, maintain files, review reports, and support special projects as needed.</li></ul>
2026-10-16T00:00:00Z

Customer Service Associate

Tarrytown, NY
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Associate to join a manufacturing organization in Tarrytown, New York in a Contract to permanent capacity. This position focuses on delivering responsive support across phone and email channels, helping customers resolve service questions and technical connectivity concerns with care and attention. The ideal candidate is comfortable working in a fast-paced environment, balancing accuracy, communication, and problem-solving throughout the customer experience. Responsibilities: • Respond to customer inquiries by phone and email, providing timely and detail-oriented support for a wide range of service needs. • Investigate and resolve connectivity-related issues by gathering details, identifying root causes, and guiding customers through practical solutions. • Document customer interactions clearly and accurately to maintain complete service records and support follow-up activities. • Coordinate with internal teams to address more complex concerns and ensure issues are resolved efficiently. • Manage multiple service requests at once while maintaining a high standard of accuracy, responsiveness, and customer care. • Support weekday operations and provide occasional remote weekend assistance as business needs require, without increasing total scheduled hours.
2026-10-14T00:00:00Z

Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-09-18T00:00:00Z

Customer Service & Order Processing Representative

Iselin, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service & Order Processing Representative to support daily order management and customer coordination for a manufacturing organization in Iselin, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced operations environment and can balance customer communication, order accuracy, and shipment follow-through. The person in this role will work closely with sales, warehouse, and logistics partners to help ensure orders move efficiently from entry through delivery. Responsibilities:• Enter and maintain customer orders accurately in the company system, ensuring all details are complete and up to date.• Arrange transportation and determine appropriate shipping methods to support timely order fulfillment.• Partner with warehouse personnel and customers to coordinate shipment schedules, delivery updates, and order status communication.• Investigate freight damage issues and submit claims documentation when products are affected during transit.• Provide day-to-day support to the sales team and customers by answering questions, resolving order-related concerns, and following up on open items.• Handle administrative support tasks that contribute to smooth office and operations workflow.• Monitor multiple active orders at once while maintaining strong attention to detail and meeting deadlin
2026-10-16T00:00:00Z

31 results for Customer Experience Specialist in Morristown, NJ