We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders.<br>• Optimize shipping strategies to maximize cost efficiency and improve delivery performance.<br>• Track and analyze shipping efficiency gains and share insights with cross-functional teams.<br>• Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness.<br>• Collaborate with customers to streamline order processing and enhance overall logistics performance.<br>• Minimize claims and discrepancies by ensuring compliance with shipping and order standards.<br>• Manage returns, credits, and claims processes efficiently to maintain customer satisfaction.<br>• Generate reports and perform data analysis to support customer service and logistics improvements.<br>• Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data.<br>• Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations.<br><br>Responsibilities:<br>• Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct.<br>• Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays.<br>• Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders.<br>• Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing.<br>• Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports.<br>• Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction.<br>• Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships.<br>• Generate reports and analyze data to identify trends or areas for improvement in customer service operations.<br>• Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.
We are looking for a meticulous and proactive Customer Service Representative to join our team in Carlstadt, New Jersey. In this long-term contract role, you will provide exceptional support to ensure smooth order processing, accurate documentation, and excellent customer interactions. This position is ideal for someone with a strong background in administrative tasks and a customer-focused mindset.<br><br>Responsibilities:<br>• Process customer orders efficiently, ensuring accuracy and timely placement.<br>• Coordinate and create shipments to meet delivery schedules and customer expectations.<br>• Generate invoices for completed orders and ensure proper documentation.<br>• Scan and organize documents to maintain accurate and accessible records.<br>• Provide general administrative support to assist in daily office operations.<br>• Respond to inbound customer inquiries, delivering prompt and attentive service.<br>• Work closely with the team to ensure seamless communication and workflow.<br>• Utilize Salesforce or similar software to manage customer data and track interactions.
<p>We are seeking a Customer Service Representative to join our team on a long-term contract basis. In this role, you will serve as a key point of contact for our customers, ensuring their needs are met efficiently and effectively. This position offers an excellent opportunity to build lasting relationships while delivering exceptional service and contributing to a collaborative team environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process customer orders accurately and promptly to ensure seamless transaction flow.</li><li>Manage customer accounts by addressing inquiries and resolving issues to maintain a high level of satisfaction.</li><li>Act as the primary liaison between customers and internal departments to facilitate order fulfillment.</li><li>Handle inbound calls professionally, providing clear and helpful responses to customer questions.</li><li>Utilize Microsoft Excel, Word, and Outlook to track orders, maintain records, and communicate effectively.</li><li>Document all customer interactions in an organized manner for future reference.</li><li>Collaborate with team members to improve processes and enhance service quality.</li><li>Address customer concerns promptly, offering solutions in line with company policies.</li><li>Monitor order status and proactively provide updates to customers.</li><li>Support additional administrative and operational tasks as needed.</li></ul>
<p>We are looking for a skilled and proactive Customer Service Representative to join our team in Rockleigh, New Jersey. This is a contract position ideal for individuals who are passionate about delivering excellent customer support and maintaining efficient operations. The role requires a detail-oriented individual who can effectively manage administrative tasks, assist with customer inquiries, and collaborate with various departments.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry tasks to update customer account records and process orders efficiently.</p><p>• Coordinate and distribute repair estimates to customers, ensuring timely communication and follow-ups.</p><p>• Respond to customer inquiries by directing them to the appropriate department or individual, maintaining a high level of professionalism.</p><p>• Monitor incoming communication, including faxes, and route them appropriately.</p><p>• Maintain adequate office supplies for the customer service team to support smooth operations.</p><p>• Address customer concerns with empathy and provide effective resolutions or escalate issues when necessary.</p><p>• Collaborate with team members to adapt to changing priorities and support department goals.</p><p>• Operate office equipment such as computers, printers, and copiers to complete daily tasks.</p><p>• Ensure all tasks are completed within established timelines while adhering to company policies</p>
<p>Position summary </p><p> The Senior Presentation Associate position is a hybrid position responsible for providing presentation services for our clients. </p><p><br></p><p> Job duties </p><p> * denotes an essential function </p><p> - *Utilize appropriate logs and/or tracking software for all presentation work </p><p> - *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle </p><p> - *Perform work in presentation design including but not limited to creating pitch books and materials creating editing and error correcting multiple document types to support the clients brand intake and workflow coordination functions as needed </p><p> - *Exercise independent judgment use established procedures standards and formats to edit proof create or otherwise complete presentation requests to client satisfaction </p><p> - *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions </p><p> - *Communicate with team members lead supervisor or client on job or deadline concerns </p><p> - *Meet contracted deadlines for service delivery to our clients </p><p> - *Troubleshoot basic software or hardware problems </p><p> - Help to foster a proactive environment of continuous service enhancement and relationship building with the client </p><p> - Perform Quality Assurance on own work and/or work of others as requested </p><p> - Adhere to Williams Lea policies in addition to client policies </p><p> - Use equipment and supplies in a cost-efficient manner </p><p> - Assist with administrative tasks as requested by Supervisor</p>
<p><strong>Company Overview:</strong></p><p> We are a fast-paced, customer-focused retail company headquartered in White Plains, NY. We pride ourselves on delivering exceptional products and service to our B2B and B2C clients. As we continue to grow, we are seeking an experienced <strong>Accounts Receivable Collections Specialist</strong> to support our finance team on a contract basis.</p><p><strong>Position Summary:</strong></p><p> The Accounts Receivable Collections Specialist will be responsible for managing and executing the collections process for our B2B customer accounts. The ideal candidate will have strong communication skills, a proactive approach to collections, and proven experience working with commercial clients in a retail or product-based environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage a portfolio of B2B accounts to ensure timely collection of outstanding receivables.</li><li>Contact customers via phone, email, and other channels to follow up on overdue invoices and resolve payment issues.</li><li>Monitor aging reports and escalate delinquent accounts as needed.</li><li>Work closely with sales, customer service, and finance teams to resolve billing discrepancies or disputes.</li><li>Maintain accurate records of customer communications, payment commitments, and collection efforts.</li><li>Assist in month-end close processes related to accounts receivable.</li><li>Recommend accounts for credit hold or third-party collections based on internal policies.</li><li>Ensure compliance with company credit and collections policies.</li></ul><p><br></p>
<p>The<strong> Commercial Collections Specialist</strong> is responsible for <strong>collecting delinquent payments </strong>of commercial SBA accounts. This role requires effective communication skills, attention to detail, and the ability to work in a fast-paced, high-volume environment while maintaining positive client relationships.</p><p> </p><p><strong>Commercial Loan Collector Responsibilities: </strong></p><ul><li>Contact customers with past-due accounts via phone and email to secure payment arrangements.</li><li>Track and document all collection activities, including conversations and payment commitments, in the collection software system.</li><li>Utilize skip-tracing techniques and databases to locate customers when necessary.</li><li>Adhere to all state and federal regulations regarding debt collection practices.</li><li>Meet or exceed monthly collection and call volume targets. </li></ul>
<p>We are looking for a highly organized and dependable Part-Time Accounts Receivable Specialist to join our team in Princeton, NJ. In this Contract-to-Permanent position, you will play a critical role in managing customer payments and ensuring financial accuracy within a high-volume environment. This is an excellent opportunity for a detail-oriented individual seeking to contribute to an efficient and collaborative finance team.</p><p><br></p><p>Responsibilities:</p><p>• Process and accurately apply customer payments made via wire transfers, credit cards, checks, and other methods.</p><p>• Review customer accounts regularly to reconcile balances and identify discrepancies.</p><p>• Monitor aging reports and collaborate with team members to follow up on outstanding collections.</p><p>• Investigate issues related to unapplied cash and resolve payment discrepancies promptly.</p><p>• Coordinate with billing and customer service teams to address account-related concerns.</p><p>• Prepare and distribute weekly and monthly accounts receivable reports.</p><p>• Maintain detailed and organized financial records to support accurate reporting and audits.</p>
We are looking for a dedicated Small Business Help Desk Representative to join our team in Jersey City, New Jersey. This long-term contract position offers an exciting opportunity to support both internal and external customers with a variety of inquiries and technical issues. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone and email, ensuring all requests are addressed within a 12-hour turnaround time.<br>• Take ownership of customer issues, providing accurate and detail-oriented resolutions while meeting First Level Resolution standards.<br>• Collaborate with internal teams and other business units to deliver end-to-end solutions for customer inquiries.<br>• Utilize multiple systems and applications to research and resolve customer concerns effectively.<br>• Apply knowledge of small commercial insurance principles and company products to assist customers.<br>• Adhere to corporate policies, regulatory standards, and internal processes while maintaining high-quality service.<br>• Support other teams and manage transactions as business needs evolve.<br>• Maintain performance standards in a dynamic, high-volume environment.<br>• Complete additional tasks and assignments as required by management.<br>• Demonstrate strong interpersonal and teamwork skills to contribute to a collaborative work environment.
<p>Join a well-established, independent wealth management firm with a long-standing reputation for delivering personalized investment strategies to high-net-worth individuals, families, and institutions. Our client is seeking a Client Service Associate to support a dynamic Private Wealth Advisory team. This is an excellent opportunity for a motivated, detail-oriented professional looking to grow within the private wealth management space. You’ll be working directly with high-net-worth clients and gain hands-on exposure to multiple areas of the business—from onboarding and account servicing to client communications and marketing support.</p><p><br></p><p>Responsibilities of this position will include:</p><p>· Manage new client onboarding and account setup</p><p>· Handle day-to-day service requests (wires, transfers, maintenance)</p><p>· Support relationship management for select clients</p><p>· Liaise with attorneys, accountants, and custodians</p><p>· Prepare client communications and quarterly reports</p><p>· Assist in marketing efforts: update materials, create presentations, and support email campaigns</p><p>· Participate in developing better client communications and social media initiatives</p><p><br></p><p>For immediate consideration for this position please email Alex.Muzaurieta@roberthalf.</p>
<p>Our client is seeking a dedicated <strong>Collections Specialist </strong>to join their team in <strong>Berkeley Heights, NJ </strong>for a hybrid opportunity<strong>.</strong> In this Contract-to-permanent position, you will play a key role in ensuring timely and accurate collection processes for both commercial and consumer accounts. This opportunity is ideal for professionals with expertise in credit and collections who thrive in a fast-paced environment.</p><p><br></p><p><strong>Collections Specialist Responsibilities:</strong></p><p>• Manage collection activities for commercial and consumer accounts, ensuring timely payments and resolving outstanding balances.</p><p>• Communicate effectively with clients to negotiate payment plans and address account discrepancies.</p><p>• Utilize credit and collection processes to maintain accurate financial records and minimize overdue accounts.</p><p>• Analyze customer billing and payment histories to identify potential risks and develop strategies for resolution.</p><p>• Maintain detailed documentation of collection efforts and interactions with clients.</p><p>• Collaborate with internal teams to streamline billing and collection processes.</p><p>• Prepare detailed reports on account statuses and collection progress using Microsoft Excel.</p><p>• Apply advanced Excel formulas to analyze financial data and generate insights.</p><p><br></p>
<p>We are looking for an experienced Accounts Receivable Specialist to join our team in Monmouth County, New Jersey. In this role, you will play a critical part in managing financial transactions, maintaining records, and ensuring efficient payment processes for customers and vendors. This is a long-term contract position, offering an opportunity to contribute to the success of our accounting operations.</p><p><br></p><p>Responsibilities:</p><p>• Process and record customer payments while ensuring accuracy and compliance with company procedures.</p><p>• Generate and distribute invoices to customers in a timely manner.</p><p>• Maintain and update customer account information, including changes in addresses, mergers, or other updates.</p><p>• Prepare detailed reports on account statuses and outstanding balances as requested.</p><p>• Investigate discrepancies and overdue amounts by collaborating with team members and customers.</p><p>• Reconcile accounts receivable regularly to maintain accurate financial records.</p><p>• Assist senior accounting staff with monthly revenue account reconciliations.</p><p>• Verify expense reports and reconcile them with account balances and supporting documents.</p><p>• Facilitate vendor payments by reviewing purchase orders, verifying information, and resolving discrepancies.</p><p>• Support the accounting department by managing monthly statements and financial transactions.</p>
<p>Rapidly expanding New York City firm is currently seeking an Accounts Receivable / Collections Specialist to join their team. In this role, you will play a critical part in managing accounts receivable and ensuring timely payment collections while maintaining strong relationships with clients and internal stakeholders. This position offers an excellent opportunity to contribute to the financial health of the organization through effective communication and detailed documentation.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage the full accounts receivable process, including billing, reconciliations, and timely collection of outstanding payments.</li><li>Monitor aging reports, identify delinquent accounts, and initiate collection efforts through calls and correspondence.</li><li>Partner with internal teams to resolve discrepancies and maintain accurate account records.</li><li>Ensure compliance with company policies and procedures, as well as applicable laws and regulations.</li><li>Provide exceptional customer service to clients while handling inquiries or disputes related to billing or collections.</li><li>Prepare regular reports on collections activity, outstanding balances, and accounts receivable performance to management.</li><li>Support process improvements to optimize AR functions and enhance efficiency.</li></ul>
<p><strong><u>Summary</u></strong></p><p><br></p><p>The IT Specialist is responsible for supporting and maintaining the organization’s IT infrastructure, ensuring optimal performance of systems, and providing technical assistance to users. This role involves hardware and software maintenance, network support, and collaboration on IT projects to meet business needs.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><br></p><ul><li>Design, implement, and maintain IT systems to support operational goals</li><li>Install, configure, and troubleshoot hardware and software</li><li>Provide technical support to end-users for applications and devices</li><li>Maintain and upgrade IT systems including servers, PCs, peripherals, and telecom</li><li>Collaborate with stakeholders to define requirements for new technologies</li><li>Recommend improvements to IT infrastructure and processes</li><li>Develop and enforce IT policies and procedures</li><li>Coordinate with external vendors to ensure service quality</li><li>Track and manage IT assets (hardware, software, equipment)</li><li>Participate in IT initiatives and special projects</li><li>Perform other duties as assigned</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
<p>We are seeking a dedicated and customer-centric <strong>Bilingual Spanish Customer Service Representative</strong> to join our team. In this role, you will provide exceptional service and support to customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.</p>
<p>We are seeking a detail-oriented and proactive <strong>Accounts Receivable / Customer Support Specialist. </strong>The ideal candidate will manage invoice processing, customer payments, and order support while maintaining excellent communication and a positive attitude.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p> </p><ul><li>Process invoices in the system once shipments/orders have been delivered to customers.</li></ul><p> </p><ul><li>Follow up on payments with customers and maintain accurate payment dates and status updates in the system and spreadsheets.</li></ul><p> </p><ul><li>Provide backup support for Order Entry, including processing orders.</li></ul><p> </p><ul><li>Manage and prioritize multiple concerns simultaneously.</li></ul><p> </p><ul><li>Communicate timely feedback to management regarding challenges or customer concerns.</li></ul><p> </p><ul><li>Manage inbound customer calls and emails, providing accurate information regarding order status.</li></ul><p> </p><ul><li>Assist team members as needed to ensure smooth operations.</li></ul><p> </p><ul><li>Work on special projects and reports as required.</li></ul><p><br></p>
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
<p>We are looking for a <strong><u>dedicated experienced (5+ yrs) Privacy & Compliance Specialist</u></strong> to join the compliance department of a respected nonprofit organization in New York, NY. This is a long-term contract position that offers the opportunity to contribute to meaningful work in a dynamic and detail-oriented environment. The ideal candidate will bring strong organizational skills, legal expertise, and a proactive approach to supporting compliance efforts.</p><p><br></p><p>Responsibilities:</p><p>• Manage and track internal client requests, including document reviews and follow-ups.</p><p>• Monitor and ensure reported compliance issues are documented and resolved effectively.</p><p>• Provide administrative support by submitting check requisitions and processing invoices.</p><p>• Assist with clerical tasks such as maintaining records, scheduling, and correspondence.</p><p>• Collaborate with team members to ensure compliance processes run smoothly.</p><p>• Support the preparation and organization of legal documents and compliance materials.</p><p>• Conduct research and assist with resolving compliance-related inquiries.</p><p>• Maintain proficiency in Microsoft Office Suite to perform daily tasks efficiently.</p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team on a contract basis in New York, New York. In this role, you will be responsible for managing billing processes, monitoring account balances, and ensuring timely collections to maintain financial accuracy and efficiency. This position offers an excellent opportunity to contribute to the financial operations of a dynamic organization.<br><br>Responsibilities:<br>• Create, review, and submit accurate invoices for services rendered, ensuring compliance with company policies and client agreements.<br>• Verify billing data and resolve discrepancies by collaborating with internal teams such as sales, operations, and customer service.<br>• Manage accounts receivable by monitoring account balances, identifying overdue payments, and initiating collection efforts in line with established procedures.<br>• Utilize electronic billing platforms and portals to submit invoices and process payments efficiently.<br>• Reconcile accounts and maintain detailed records of billing and collection activities to ensure up-to-date financial reporting.<br>• Communicate with clients to address billing inquiries and resolve payment issues promptly.<br>• Support the finance operations team with additional tasks as assigned by AR leadership.<br>• Identify opportunities to improve billing processes and implement solutions to enhance efficiency and accuracy.<br>• Ensure compliance with financial regulations and organizational policies in all accounts receivable activities.
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are looking for a dedicated Office Services Associate to join our team on a Contract basis in New York, New York. In this role, you will provide essential back-office support, including reprographics, mail services, and hospitality assistance, in both physical and digital environments. This position plays a key role in ensuring smooth operations and delivering exceptional service to clients and internal teams.<br><br>Responsibilities:<br>• Manage reprographics and mail services tasks, ensuring adherence to established procedures and deadlines.<br>• Operate and maintain office equipment, including troubleshooting basic issues and replenishing supplies such as paper and toner.<br>• Maintain accurate logs and records for all office service activities, ensuring proper documentation and tracking.<br>• Communicate effectively with supervisors and clients to address job-specific or deadline-related concerns.<br>• Perform quality assurance checks on completed work to ensure accuracy and client satisfaction.<br>• Prioritize and organize workflow to handle multiple tasks efficiently in a fast-paced environment.<br>• Assist with reception, hospitality, and audio/visual services as needed to support team operations.<br>• Handle sensitive and confidential documents with discretion and professionalism.<br>• Adhere to company and client-specific policies while using resources in a cost-effective manner.<br>• Lift and transport materials weighing up to 50 pounds as part of daily responsibilities.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
Key Responsibilities<br>Act as a trusted IT advisor to New York office employees, providing expert support and guidance across all levels.<br>Deliver responsive and effective support for Windows 11, Office 365, and collaboration tools including Microsoft Teams.<br>Administer and maintain Microsoft cloud services including Azure, Intune, Exchange Online, Defender, and Entra ID.<br>Manage service desk tickets, ensuring timely resolution and high-quality user experience.<br>Monitor and maintain the performance and availability of servers, storage, databases, and communication systems.<br>Troubleshoot and resolve LAN/WAN connectivity issues; escalate to vendors when necessary.<br>Support Cisco networking infrastructure and ensure reliable network operations.<br>Maintain IT security protocols, including firewall management, anti-virus protection, and access control.<br>Perform patch management, system installations, and configuration of Windows servers and desktops.<br>Maintain accurate technical documentation and contribute to IT policy and procedure updates.<br>Lead inventory management for IT assets, ensuring accurate records and best practices.<br>Required Skills & Experience<br>2–4 years of experience in IT operations or system administration.<br>Proficiency in:<br>Windows 11, Office 365, Azure, Intune, Exchange Online, Defender, Entra ID<br>Cisco Networking, LAN/WAN infrastructure<br>Network protocols including TCP/IP, DNS, DHCP<br>Strong troubleshooting and diagnostic skills across hardware, software, and cloud environments.<br>Excellent communication and customer service skills, with the ability to support executive-level users.<br>Experience with firewall technologies (SonicWALL preferred) and endpoint protection.<br>Ability to work independently and collaboratively in a fast-paced, detail oriented environment.
