<p><strong>Metals: Hedge Fund - P&L/Risk Associate</strong></p><p><br></p><p>Our client, a Hedge Fund based in Stamford, CT (next to train station) is building out their physical base metals trading businesses. This role reports to the CRO: provides daily trading (P&L and attribution) and has exposure to market risk analytics (VAR, stress testing) for multiple trading business. The position will assist in building out risk management processes and systems. The firm has an excellent culture, generous bonuses, and a flexible hybrid schedule.</p>
<p>We are looking for a Sr. Associate, Capital Market Research to support the development of market intelligence and written insights for a fast-paced research team. This position is ideal for someone who enjoys turning complex market, banking, and economic data into clear analysis, visual presentations, and well-structured reports. The role works closely with senior research leadership and contributes to recurring publications, special projects, and stakeholder requests across capital markets topics.</p><p><br></p><p>Responsibilities:</p><p>• Analyze how equity and related capital markets operate, and translate technical market structure concepts into clear explanations of participant roles and market activity.</p><p>• Compile and interpret datasets covering pricing, trading volume, volatility, issuance, yields, and securities outstanding across equities, ETFs, listed options, and selected digital asset instruments.</p><p>• Review financial statements for domestic and international banking institutions, assessing performance trends through balance sheet, income statement, and regulatory capital metrics.</p><p>• Build charts, tables, and other data visuals in Excel to highlight changes in current market conditions relative to historical patterns.</p><p>• Draft research deliverables that combine quantitative findings with written commentary, moving analysis from initial investigation through final report production.</p><p>• Support recurring economic survey initiatives by gathering forecasts from bank economists, organizing responses, and helping prepare summary analysis.</p><p>• Contribute to custom research assignments and survey-based projects focused on market structure and broader capital markets issues.</p><p>• Address data and research requests from colleagues and external parties in a timely and thorough manner.</p>
We are looking for a Financial Analyst to support data-driven decision-making for a non-profit organization in Westbury, New York. This role focuses on evaluating rate performance, monitoring profitability, and translating financial data into clear business insights. The ideal candidate will be comfortable working across budgeting, variance review, and custom reporting while using analytical tools to identify trends and support operational planning.<br><br>Responsibilities:<br>• Evaluate DR-related rates and profitability trends to identify drivers of financial performance and recommend actionable improvements.<br>• Track utilization patterns connected to DR activity and translate findings into meaningful operational and financial insights.<br>• Support the annual budgeting process by preparing forecasts, analyzing assumptions, and maintaining financial planning models.<br>• Compare actual results against budgeted figures, investigate variances, and present clear explanations to stakeholders.<br>• Develop ad hoc financial analyses to address emerging business questions and support leadership decision-making.<br>• Build and maintain reports and dashboards in Power BI to improve visibility into key financial and operational metrics.<br>• Use data analysis techniques and tools, including Python when appropriate, to organize information, uncover trends, and improve reporting accuracy.
<p>We are looking for a Financial Analyst to join our finance and analytics team in Westchester. This position focuses on evaluating pricing opportunities, interpreting business data, and shaping recommendations that support profitable growth. The role is well suited for someone who enjoys translating complex information into practical strategies and collaborating with partners across the organization to improve decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Create pricing recommendations for prospective customers by assessing business conditions, volume expectations, and account characteristics.</p><p>• Evaluate profitability across customer segments and provide analysis that supports stronger financial performance.</p><p>• Review pricing trends, uncover areas for adjustment, and present strategic suggestions to improve margin and competitiveness.</p><p>• Collaborate with sales, operations, and other internal teams to support pricing initiatives and align recommendations with business goals.</p><p>• Refine analytical models, reporting tools, and dashboards to strengthen pricing visibility and improve the quality of insights.</p><p>• Use data platforms and business intelligence tools to investigate issues, develop solutions, and track the impact of implemented actions.</p><p>• Support operational adoption of updated tools and reporting processes by providing analytical guidance during change initiatives.</p><p>• Contribute analytical expertise to continuous improvement efforts and strategic projects, including Lean-based initiatives.</p><p>• Carry out additional finance and reporting assignments as needed to support leadership priorities.</p>
<p>A busy company in the Lincoln Park area is seeking a Credit Analyst to join their growing company. This Credit Analyst will get the chance to join a growing team that loves promoting within and offers a flexible work schedule. This Credit Analyst will support risk-conscious growth by evaluating customer credit exposure and helping optimize cash flow. This ideal Credit Analyst will have expertise in assessing financial strength, recommending credit capacity, and partnering with commercial and operational teams to support sound business decisions. Other responsibilities of this Credit Analyst will include but not be limited to:</p><p><br></p><p><strong><u>Credit Analyst Responsibilities:</u></strong></p><p>• Oversee a portfolio of strategically important accounts by establishing credit parameters, tracking exposure levels, and taking action to keep risk within approved limits.</p><p>• Review financial statements, credit reports, and related data for prospective and existing customers to assess overall credit quality and recommend appropriate credit terms and limits.</p><p>• Identify suitable risk protection measures, including guarantees, letters of credit, and collateral arrangements, and coordinate with counterparties to secure and maintain accurate documentation.</p><p>• Partner with commercial, contracts, and legal teams to keep agreements current and aligned with the business activity they support.</p><p>• Monitor account activity and aging trends to uncover opportunities to accelerate collections, improve liquidity, and escalate delinquency concerns when needed.</p><p>• Work across internal functions and with external customers to investigate billing or account disputes and drive timely resolution.</p><p>• Continuously evaluate changes in customer financial condition and adjust credit availability in line with projected sales activity and acceptable risk tolerance.</p><p>• Prepare recurring credit and exposure reporting to support daily decision-making, portfolio planning, and management review.</p><p>• Coordinate with commercial teams to anticipate product movement, forecast exposure, and approve transactions in accordance with established credit standards.</p><p>• Support process improvement initiatives and special projects aimed at strengthening controls, increasing team efficiency, and enhancing cash flow performance.</p><p><br></p><p>This Credit Analyst position is paying between $100,000 and $115,000 annually depending on experience. If interested in this Credit Analyst role, apply today! </p>
<p>We are looking for a dedicated Logistics Analyst to oversee and optimize supply chain operations, both domestically and internationally, from our West Caldwell, New Jersey location. This role involves ensuring seamless inventory management, timely deliveries, and compliance with regulatory standards while collaborating with cross-functional teams. The ideal candidate will contribute to the efficiency of warehouse operations and maintain strong relationships with suppliers and logistics partners.</p><p><br></p><p>Responsibilities:</p><p>• Manage inventory processes, including order tracking and shipment coordination, using company systems.</p><p>• Oversee domestic and international logistics to ensure timely pickups, deliveries, and carrier selection.</p><p>• Coordinate supplier onboarding, purchase orders, and procurement activities to maintain operational efficiency.</p><p>• Conduct cycle counts and maintain accurate inventory documentation to support warehouse operations.</p><p>• Monitor international shipping regulations, apply HS codes, and liaise with customs brokers for compliance.</p><p>• Develop cost analysis tools and pricing models to inform sourcing and logistics decisions.</p><p>• Support material handling and warehouse operations, including forklift operation when certified.</p><p>• Assist in preparing quality documentation and inspections to align with company standards.</p><p>• Collaborate with teams across operations, quality assurance, finance, and global departments to streamline processes.</p><p>• Track tariffs and shipping costs to ensure compliance and cost-effectiveness.</p>
We are looking for a detail-oriented Logistics Analyst to support daily drayage and transportation operations in Roseland, New Jersey. This Long-term Contract position focuses on maintaining accurate shipment records, monitoring port activity, and helping ensure orders move efficiently through the logistics process. The ideal candidate is organized, proactive in following up with carriers, and comfortable handling data entry while supporting the operations team.<br><br>Responsibilities:<br>• Monitor container activity and record status updates as shipments arrive, discharge, and move through port operations.<br>• Communicate with carriers to confirm timelines, obtain updates, and help coordinate container return activity.<br>• Enter and maintain order information in internal tracking systems with a high degree of accuracy.<br>• Track shipment progress and update logistics records so the operations team has current information.<br>• Support drayage-related workflows by reviewing movement details and helping keep transportation activities on schedule.<br>• Assist with administrative logistics tasks, including data entry projects and routine order management.<br>• Partner with operations personnel to resolve status questions and keep shipment information organized and accessible.
We are looking for a detail-oriented Data Analyst to support commission-related reporting and financial data review within the insurance industry in Elmwood Park, New Jersey. This Long-term Contract position is ideal for someone who enjoys working with complex datasets, identifying inconsistencies, and helping maintain accurate commission operations. The role combines analytical problem-solving, reporting, and cross-functional coordination to ensure commission activity is processed correctly and on time.<br><br>Responsibilities:<br>• Examine insurance commission data and validate calculations to support accurate statement processing.<br>• Investigate mismatches, payment issues, and reporting variances by researching broker and carrier records.<br>• Review new policy activity and account updates to confirm commission handling aligns with business rules.<br>• Reconcile internal commission information against carrier submissions and address exceptions promptly.<br>• Produce recurring monthly reports that highlight operational results and commission activity.<br>• Manage detailed carrier statement uploads and process high-volume or complex commission transactions.<br>• Support audit requests by gathering documentation and verifying the accuracy of commission records.<br>• Perform month-end reporting checks and system-level data reviews to improve accuracy and completeness.<br>• Build and maintain Excel-based analysis tools, using advanced formulas and macros to organize and interpret data.<br>• Monitor commission deposits, payment activity, and special reporting requests as needed.
<p>This Long-term Contract position focuses on interpreting business data, preparing meaningful reports, and sharing actionable insights with internal teams. The role offers the opportunity to work across recurring analysis needs as well as special projects in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Analyze large sets of operational and business data using Excel and other reporting tools to identify trends, exceptions, and opportunities.</p><p>• Gather information from multiple sources, organize findings, and present clear updates to stakeholders and team members.</p><p>• Create and maintain reports, spreadsheets, and dashboards that support ongoing business monitoring and decision-making.</p><p>• Partner with internal teams to respond to ad hoc analysis requests and deliver timely, accurate results.</p><p>• Assist with special projects by compiling data, validating information, and summarizing outcomes in an easy-to-understand format.</p><p>• Support data activities related to enterprise systems, including SAP-based reporting or training-related tasks when needed.</p><p>• Help improve reporting consistency by checking data quality and ensuring information is current and reliable.</p>
We are looking for a Data Analyst to join a FinTech organization in New York, New York on a Long-term Contract basis. This position will focus on transforming business data into clear reporting, actionable insights, and performance tracking that support renewal and subscription activities. The role works closely with stakeholders across teams to strengthen reporting accuracy, improve operational visibility, and help guide data-driven decisions.<br><br>Responsibilities:<br>• Develop and distribute recurring reports related to renewals, subscriptions, and business performance for internal stakeholders.<br>• Examine operational and business data to identify trends, highlight risks, and provide insights that support informed decision-making.<br>• Contribute to renewal-focused initiatives and cross-functional projects by supplying analysis, reporting, and metric tracking.<br>• Ensure information remains accurate and consistent across reports, dashboards, trackers, and other business tools.<br>• Build, maintain, and refine Excel-based models, dashboards, and analytical files used for ongoing monitoring and planning.<br>• Handle ad hoc data and reporting requests from managers and business partners in a timely and organized manner.<br>• Partner with teams across the business to support operational goals and improve visibility into key performance measures.<br>• Recommend and support enhancements to reporting processes, data quality controls, and overall analytical efficiency.<br>• Monitor renewal metrics and related indicators to help assess performance and identify areas for improvement.
We are looking for an AI Business Analyst/Consultant to join an associations organization in Piscataway, New Jersey. This Long-term Contract opportunity is ideal for someone who can connect business needs with technical execution across AI-driven products, data platforms, and external partnerships. In this role, you will work closely with product, engineering, data science, marketing, and vendor teams to support product delivery, improve issue resolution, and help bring customer-focused solutions to market.<br><br>Responsibilities:<br>• Act as the primary business resource for assigned AI and data products, building a strong understanding of features, workflows, and business value.<br>• Elicit and organize business and functional needs into clear documentation such as requirement summaries, user stories, process flows, and meeting records.<br>• Collaborate with product leadership to refine priorities, maintain an organized Jira backlog, and ensure work items reflect both business objectives and technical considerations.<br>• Map data movement, decision logic, and integration dependencies to support machine learning capabilities and third-party data solutions.<br>• Review reported product issues, replicate defects, analyze data-related irregularities, and direct well-defined tickets to the appropriate technical teams.<br>• Develop business-focused test scenarios and assist with user acceptance and functional testing to support reliable releases.<br>• Turn complex concepts related to machine learning, generative AI, and simulation-based solutions into language that is meaningful for business stakeholders and customers.<br>• Monitor market activity, competing AI offerings, and industry developments to help shape product positioning and identify opportunities for differentiation.<br>• Provide structured updates to internal stakeholders and coordinate closely with the Product Manager to track timelines, dependencies, and external vendor commitments.
<p>Major global bank is looking for an experienced technology audit consultant who can lead and execute audits, risk assessments, and issue validations. Audits will cover such areas as cybersecurity, SWIFT, NIST CSF, system implementation, and security risk assessment. Candidate must have internal audit experience with a large financial institution.</p><p><br></p><p><br></p>
We are looking for a Systems Engineer to support manufacturing technology and end-user computing in a pharmaceutical environment in Bridgewater, New Jersey. This Long-term Contract position focuses on maintaining reliable shop-floor systems, strengthening desktop support services, and helping teams adopt compliant, efficient IT solutions. The role works closely with cross-functional partners to improve operational performance, support serialization and traceability initiatives, and keep critical systems running smoothly.<br><br>Responsibilities:<br>• Support manufacturing IT applications and workstation environments used in daily shop-floor operations, ensuring dependable system performance and timely issue resolution.<br>• Provide hands-on desktop support by installing, configuring, troubleshooting, and repairing hardware, software, and peripheral devices with minimal disruption to production activities.<br>• Help manage serialization and track-and-trace solutions by supporting compliance with global standards such as GS1 and applicable pharmaceutical supply chain regulations.<br>• Assist with the integration of serialization platforms and plant systems with enterprise applications, manufacturing systems, barcode tools, and scanning technologies.<br>• Contribute to data exchange and connectivity efforts across platforms using established integration methods such as EDI, AS2, and related interface technologies.<br>• Develop reports, queries, dashboards, and analytics to improve visibility into serialization, operational, and system performance data.<br>• Apply automation and monitoring tools to enhance manufacturing efficiency, support predictive maintenance efforts, and strengthen process oversight.<br>• Create user guidance materials and deliver training to employees so they can effectively use supported systems and follow established IT practices.<br>• Partner with business and technical stakeholders to identify improvement opportunities, document support needs, and implement practical technology enhancements.
<p><strong>Manager, Cybersecurity Operations</strong></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Manager of Cybersecurity Operations</strong> to lead and optimize enterprise security monitoring, incident response, and threat management capabilities. This individual will serve as the primary liaison between internal technology teams and an outsourced Security Operations Center (SOC) partner, ensuring the delivery of effective, scalable, and business-aligned cybersecurity services.</p><p>The ideal candidate will combine strong technical security expertise with leadership, vendor management, incident response coordination, and continuous improvement of security operations programs.</p><p><br></p><p><strong>This is a remote, contract-to-hire position for an industry-leader in New Jersey. </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the relationship with a third-party Security Operations Center (SOC) and security services providers.</li><li>Oversee daily cybersecurity operations, monitoring service delivery, alert handling, investigations, and operational performance.</li><li>Establish, track, and continuously improve security service metrics, KPIs, and SLA performance.</li><li>Lead recurring operational and strategic reviews with security partners and internal stakeholders.</li><li>Coordinate incident response activities across internal teams and external providers during cybersecurity events.</li><li>Develop and enhance incident response procedures, playbooks, and operational workflows.</li><li>Collaborate with security partners to improve threat detection, monitoring effectiveness, and response capabilities.</li><li>Drive threat hunting initiatives leveraging industry frameworks, threat intelligence, and emerging attack trends.</li><li>Support cybersecurity readiness through tabletop exercises, simulations, and operational testing.</li><li>Manage integrations between security technologies, monitoring platforms, automation tools, and service management systems.</li><li>Evaluate and optimize security operations technologies, including SIEM, SOAR, endpoint security, and vulnerability management solutions.</li><li>Partner with risk, compliance, and technology teams to ensure alignment with industry security standards and regulatory requirements.</li><li>Support third-party risk assessments and vendor security reviews.</li><li>Develop executive-level reporting and dashboards related to security operations performance, incident trends, and organizational risk.</li><li>Translate technical cybersecurity findings into actionable business recommendations for senior leadership.</li><li>Lead, mentor, and develop cybersecurity personnel while fostering a culture of continuous learning and improvement.</li><li>Contribute to special projects and strategic cybersecurity initiatives as needed.</li></ul>
We are looking for a Supply Chain Analyst to join a manufacturing organization in Parsippany, New Jersey in a contract-to-permanent capacity. This position supports inbound transportation operations by coordinating drayage activity, improving carrier performance, and ensuring critical shipment information is communicated across internal and external partners. The ideal candidate is comfortable working in a fast-paced logistics environment, solving transportation issues quickly, and building strong relationships with service providers to support reliable inbound flow.<br><br>Responsibilities:<br>• Coordinate inbound container drayage assignments with transportation providers by following established routing and service guidelines.<br>• Keep operating procedures current and share process updates with logistics partners, customs contacts, carriers, and internal teams involved in inbound operations.<br>• Collect shipment visibility data from carriers and combine it into daily inbound reporting for broader operational use.<br>• Source and evaluate market pricing for drayage on new transportation lanes to support cost-effective decision-making throughout the year.<br>• Reassign loads when primary carriers decline freight or fail to meet service expectations in order to protect delivery performance.<br>• Track carrier execution on a daily basis, address service issues promptly, and take action to reduce delays and avoid unnecessary accessorial costs.<br>• Support operations, sales, finance, and compliance teams by securing transportation documents, gathering spot quotes, and resolving carrier-related requests.<br>• Expand and strengthen the carrier network by meeting with prospective providers, participating in carrier selection, and helping onboard new partners.<br>• Lead recurring carrier business reviews, oversee annual bid activity and volume distribution, and help manage contract discussions and performance expectations.<br>• Prepare and distribute weekly port activity updates and contribute to process improvement initiatives that increase efficiency across inbound logistics workflows.
We are looking for a Business Data Analyst to transform complex data into clear, practical insights that support strategic decision-making. This role is based in White Plains, New York, and is well suited for someone who can bridge business needs with technical data solutions. The ideal candidate brings a strong analytical mindset, experience working with modern data platforms, and the ability to communicate findings effectively across diverse stakeholder groups.<br><br>Responsibilities:<br>• Analyze business and operational data to identify trends, uncover issues, and deliver actionable recommendations.<br>• Design, write, and optimize SQL queries to extract, validate, and manage data for reporting and analysis.<br>• Build and maintain dashboards and visual reports using tools such as Power BI or Tableau to support business visibility.<br>• Collaborate with technical teams and business partners to define data needs, translate requirements, and improve reporting solutions.<br>• Develop and support data pipelines or automated workflows using scripting or programming languages such as Python or Java.<br>• Apply data modeling and warehousing principles to structure information for accurate analysis and efficient access.<br>• Work with cloud-based data environments, including AWS or Azure, to support scalable analytics and data integration.<br>• Investigate data quality concerns and resolve complex data-related problems through structured analysis and testing.
<p><strong>We are looking for an experienced Sr. Financial Analyst to join our in-person team in White Plains, New York. This role will play a central part in planning, reporting, and performance analysis by turning financial data into clear business insights. The ideal candidate brings strong modeling and forecasting expertise, sound judgment, and the ability to communicate findings effectively to leaders across the organization</strong>.</p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Build and refine financial models that support profit and loss analysis, scenario planning, and operational decision-making.</p><p>• Review balance sheet activity, investigate variances, and help ensure financial reporting is accurate and well supported.</p><p>• Lead budgeting and forecasting activities across departments, translating business drivers into reliable financial projections.</p><p>• Prepare recurring and ad hoc analyses that highlight performance trends, risks, and areas of opportunity for management.</p><p>• Present financial results and recommendations in a clear manner to stakeholders at different levels of the organization.</p><p>• Partner with cross-functional teams to support planning efforts, reporting needs, and broader business initiatives.</p><p>• Contribute to month-end, quarter-end, and year-end analytical processes by delivering timely financial insights and reconciliations.</p><p>• Handle sensitive financial information with professionalism while maintaining strong attention to detail and data integrity.</p>
We are looking for an experienced Sr. Financial Analyst to support financial planning, reporting, and close activities for a university environment in New Brunswick, New Jersey. This Long-term Contract position is ideal for someone in finance who can manage detailed account analysis, deliver meaningful budget insights, and help ensure accurate financial reporting across a range of funds and programs. The role will work closely with business leaders and account owners to monitor performance, investigate variances, and strengthen day-to-day financial oversight.<br><br>Responsibilities:<br>• Contribute to monthly and annual close cycles by preparing journal entries and validating that transactions are accurately reflected in the general and project ledgers.<br>• Perform detailed reconciliations and financial reviews for assigned accounts, including state, sponsored, and non-sponsored funding sources, and resolve outstanding discrepancies through completion.<br>• Examine purchasing and expense submissions before final approval, including travel reimbursements, payment requests, requisitions, and other finance-related transactions.<br>• Produce recurring profit and loss reports for designated projects or accounts, highlighting key trends, explaining variances, and responding to stakeholder questions.<br>• Support budget-versus-actual reporting for department teams and sub-units by organizing data and providing clear financial summaries.<br>• Assist with the preparation of the annual operating budget and develop periodic forecasts for a variety of fund categories, such as operating, designated, endowment, and gift funds.<br>• Maintain oversight of endowment and gift account activity, keeping leadership informed of balances, spending levels, and fund availability.
<p>We are looking for a Sr. Financial Analyst to support financial planning, performance reporting, and strategic decision-making for a multi-channel business. This role will turn complex financial data into clear business insights, helping leaders evaluate results, plan ahead, and improve overall performance. The ideal candidate brings strong analytical judgment, advanced modeling skills, and the ability to collaborate effectively with teams across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Build and refine detailed financial models to support long-range planning, forecast scenarios, and sensitivity assessments across multiple business drivers.</p><p>• Contribute to annual budget preparation and quarterly reforecast cycles by partnering with department leaders to gather assumptions and align financial expectations.</p><p>• Analyze operating results against budget and forecast targets, identify key variances, and summarize findings with practical recommendations for leadership.</p><p>• Prepare recurring financial reports, dashboards, and performance updates for monthly, quarterly, and annual review meetings.</p><p>• Work closely with Accounting, Operations, Sales, and Human Resources to support planning activities, strategic initiatives, and cost efficiency efforts.</p><p>• Monitor key performance indicators and financial trends to highlight risks, opportunities, and areas where business performance can be improved.</p><p>• Deliver timely ad hoc analysis and decision support for senior stakeholders facing strategic, operational, or investment-related questions.</p><p>• Maintain rolling 12-month outlooks using updated business inputs and assumptions to improve visibility into near-term performance.</p><p>• Support management materials used for board-level and investor-facing updates by providing clear forward-looking financial perspectives.</p><p>• Coordinate with the accounting team during month-end close to help ensure consistency between management reporting and financial results</p>
<p>We are looking for a detail-oriented Fraud Analyst I to support fraud prevention and investigative activities for a financial institution in Morristown, New Jersey. This Long-term Contract position focuses on reviewing digital banking activity, researching suspicious transactions, and helping protect customers and the organization from financial crime. The ideal candidate brings strong analytical judgment, comfort with technology, and the ability to manage multiple priorities in a fast-paced, regulated environment.</p><p><br></p><p>Responsibilities:</p><p>• Examine alerts generated by fraud monitoring tools and assess account activity to determine whether escalation or intervention is needed.</p><p>• Research suspicious transactions using bank records, internal reporting, and external information sources to support thorough investigations.</p><p>• Apply investigative judgment across multiple systems and digital channels to identify unusual patterns and possible fraudulent behavior.</p><p>• Recommend appropriate action on customer accounts or banking relationships when findings indicate elevated fraud risk.</p><p>• Communicate with internal partners, customers, and outside institutions to verify transaction details and resolve investigative questions.</p><p>• Coordinate with fraud teams and financial institutions to validate incidents, identify linked activity, and recognize developing fraud patterns.</p><p>• Prepare Suspicious Activity Reports and related case documentation in accordance with internal standards and regulatory requirements.</p><p>• Track payment and return item decisions by reviewing branch input and ensuring timely follow-up within established procedures.</p><p>• Maintain accurate electronic case files, produce investigation reports, and complete assigned analytical projects from management</p>
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality.<br><br>Responsibilities:<br>• Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity.<br>• Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed.<br>• Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured.<br>• Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity.<br>• Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required.<br>• Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history.<br>• Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information.<br>• Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Jamaica, New York. This Long-term Contract position focuses on delivering responsive support across desktop systems, user accounts, productivity tools, and common hardware issues. The ideal candidate will combine strong troubleshooting skills with a service-oriented approach to ensure employees receive timely and effective technical help.<br><br>Responsibilities:<br>• Manage incoming support requests by logging issues accurately, maintaining ticket records, and escalating unresolved problems to the appropriate teams.<br>• Provide hands-on and remote support for Windows 10 and Windows 11 devices, resolving system performance and usability concerns.<br>• Assist users with Microsoft 365 applications such as Outlook and Teams, including access issues, configuration questions, and basic functionality support.<br>• Perform routine Active Directory tasks, including password changes, account unlocks, and other entry-level user account administration.<br>• Diagnose and resolve technical problems involving desktops, laptops, printers, peripherals, installed software, and network connectivity.<br>• Install approved applications and updates while ensuring end-user systems remain compliant with support standards.<br>• Deliver clear, detail-oriented assistance to employees with different levels of technical familiarity, maintaining a positive support experience.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support.<br><br>Responsibilities:<br>• Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment.<br>• Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance.<br>• Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint.<br>• Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring.<br>• Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks.<br>• Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems.<br>• Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation.<br>• Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting.<br><br>Responsibilities:<br>• Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services.<br>• Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity.<br>• Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance.<br>• Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration.<br>• Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage.<br>• Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions.<br>• Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions.<br>• Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date.<br>• Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors.<br>• Participate in after-hours coverage and scheduled on-call support when needed.
<p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and deliver excellent customer support for end users. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues while supporting desktop environments, software applications, and core user account needs. The role focuses on diagnosing problems efficiently, guiding users through solutions, and ensuring support requests are handled thoroughly from intake to completion.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support to users, addressing a high volume of customer service-oriented questions related to software, hardware, and general system access.</p><p>• Diagnose and resolve issues affecting desktop computers, laptops, and server-connected environments, using a methodical approach to restore normal operations.</p><p>• Set up, configure, and maintain end-user devices, business applications, and peripheral equipment to ensure reliable performance.</p><p>• Manage incoming service desk requests, record issue details accurately, and follow each ticket through to a complete and timely resolution.</p><p>• Support user account and access-related tasks within Active Directory as part of routine help desk operations.</p><p>• Assist with Windows-based troubleshooting across supported devices, including identifying operating system, application, and connectivity problems.</p><p>• Communicate clearly with employees and stakeholders to explain solutions, provide updates, and maintain a positive support experience.</p>