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17 results for Devops Engineer in Montvale, NJ

Software Engineer
  • Ny, New York
  • onsite
  • Temporary / Contract
  • 35.625 - 41.25 USD / Hourly
  • We are looking for a Software Engineer to join a long-term contract opportunity based in New York, NY. This role supports a modern Microsoft-focused environment and combines hands-on technical problem solving with user-facing service for a wide range of infrastructure and endpoint needs. The position also offers the chance to collaborate with cross-functional teams, contribute to environment improvements, and strengthen overall support capabilities through technical leadership and mentorship.<br><br>Responsibilities:<br>• Deliver high-level technical support across infrastructure, desktop systems, and end-user computing environments, resolving complex issues efficiently.<br>• Administer and troubleshoot Azure-based services, organizational user profiles, and Intune-managed devices to maintain stable operations.<br>• Design, implement, and refine Microsoft policies and configuration standards to improve security, consistency, and device performance.<br>• Work closely with the infrastructure team to address escalations, coordinate shared initiatives, and support ongoing technical projects.<br>• Provide responsive, thorough assistance to executive-level users, ensuring a high-quality support experience and timely issue resolution.<br>• Participate in testing, verification, and post-change validation activities related to infrastructure upgrades and environment updates.<br>• Guide less experienced engineers through technical challenges, share best practices, and help raise the overall capability of the support team.
  • 2026-09-18T00:00:00Z
Full Stack Software Engineer
  • Monroe, New York
  • onsite
  • Permanent / Full Time
  • 125000 - 170000 USD / Yearly
  • <p><strong>Location: </strong>Monroe, NY (Orange County) — Onsite 5 days/week</p><p><strong>Title: </strong>Software Engineer</p><p><strong>Salary: </strong>up to $170k plus benefits (paid in full by the employer), PTO, Bonus, etc <strong>(Based on Experience)</strong></p><p><strong>Industry: </strong>Media &amp; Technology</p><p><strong> </strong></p><p>We’re seeking an experienced Full Stack Software Engineer to design, develop, test, and maintain scalable web applications across front-end and back-end environments.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Design and develop full-stack applications, APIs, and web services.</li><li>Build responsive user interfaces and scalable back-end services.</li><li>Develop business logic and database solutions.</li><li>Collaborate with Product, QA, DevOps, and Engineering teams.</li><li>Participate in technical design, code reviews, testing, troubleshooting, and performance optimization.</li><li>Integrate third-party services/APIs and support CI/CD and automated testing.</li><li>Evaluate emerging technologies to improve scalability, security, and reliability.</li></ul><p><br></p>
  • 2026-09-25T00:00:00Z
Senior Data Engineer (Databricks)
  • Morristown, New Jersey
  • remote
  • Permanent / Full Time
  • 120000 - 145000 USD / Yearly
  • <p>A leading infrastructure and transportation group is seeking a hands-on Senior Data Engineer to architect and build our next-generation Enterprise Reporting &amp; Data Warehouse (ERDW.Next) on Databricks. Acting as the hands-on technical owner, you will drive target-state design, medallion architecture (Delta Lake), and legacy migrations off SQL Server/Synapse while remaining actively in the codebase. You will partner with our Enterprise Architect, Power BI team, business users, and offshore delivery partners across finance, construction, and safety domains.</p><p><br></p><p><strong>QUALIFIED CANDIDATES SHOULD HAVE EXPERIENCE WITH:</strong></p><ul><li>Serving as a Databricks SME</li><li>ERP integrations (strong plus)</li><li>Python / PySpark</li><li>Performance tuning and optimization</li><li>Databricks maintenance, including VACUUM</li><li>Data governance and best practices</li><li>Semantic modeling</li></ul><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li><strong>Architecture &amp; Strategy:</strong> Design the ERDW.Next lakehouse (medallion/gold layer star schema) and govern data modeling, batch/streaming, and Delta Live Tables standards.</li><li><strong>Build &amp; Migration:</strong> Write production-grade PySpark, Spark SQL, and Delta Live Tables pipelines orchestrated via Databricks Workflows. Re-engineer legacy SSIS/T-SQL/Synapse logic and ingest ERP data (JD Edwards, Anaplan) using CDC and Auto Loader.</li><li><strong>Platform Operations:</strong> Optimize cost/performance using Photon, Liquid Clustering, and OPTIMIZE. Manage CI/CD pipelines via Git and Databricks Asset Bundles while maintaining strict SLAs.</li><li><strong>Governance &amp; AI:</strong> Implement Unity Catalog governance (entitlements, lineage, audit) and curate Databricks Genie Agents for natural-language analytics.</li><li><strong>Partner &amp; Legacy Management:</strong> Support legacy platforms during transition and maintain code quality standards across offshore partner teams. Leverage agentic AI coding tools safely to accelerate delivery.</li></ul><p><br></p>
  • 2026-09-08T00:00:00Z
Cloud Engineering Specialist
  • Union, New Jersey
  • onsite
  • Temporary / Contract
  • 42.75 - 49.5 USD / Hourly
  • We are looking for a skilled Cloud Engineering Specialist to support secure and reliable cloud services for a university environment in Union, New Jersey. This Long-term Contract position focuses on strengthening Microsoft 365 and related identity platforms while helping maintain resilient, scalable, and high-performing systems. The role is well suited for a hands-on cloud specialist who can balance technical problem-solving, automation, and cross-functional collaboration in a dynamic academic setting.<br><br>Responsibilities:<br>• Oversee daily administration and support of the Microsoft 365 environment to ensure dependable service delivery and strong platform performance.<br>• Manage and enhance cloud and identity solutions across Azure, Active Directory, Exchange Online, SharePoint, and Okta-connected services.<br>• Develop and maintain automation scripts, including PowerShell-based tasks, to improve efficiency, consistency, and operational control.<br>• Troubleshoot authentication, access, and integration issues involving cloud platforms and federated identity services.<br>• Partner with security, infrastructure, and application teams to strengthen the protection, availability, and scalability of institutional systems.<br>• Produce reports and validate account or access data by reconciling information from connected enterprise platforms such as student-related systems.<br>• Support cloud engineering initiatives by applying sound technical judgment and documenting solutions, configurations, and support processes.
  • 2026-09-25T00:00:00Z
Azure Integration Engineer
  • Fairfield, New Jersey
  • onsite
  • Permanent / Full Time
  • 135000 - 155000 USD / Yearly
  • <p>We are seeking an Integration Engineer to support the design, development, and maintenance of cloud-based integration solutions within a growing organization. This role will focus on connecting business applications, data platforms, and enterprise systems while helping improve data flow, automation, and overall system interoperability. The position offers the opportunity to work closely with both technical and business teams to deliver scalable integration capabilities and contribute to long-term architecture and platform strategy.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Design, develop, and maintain integration solutions that enable secure and reliable data exchange across applications and systems.</li><li>Build and support APIs, interfaces, and integration services while ensuring appropriate security, governance, and lifecycle management.</li><li>Develop and enhance automated deployment and operational processes to improve efficiency and reliability.</li><li>Design and implement integration patterns that support both real-time and asynchronous communication needs.</li><li>Collaborate with stakeholders to gather requirements, define technical solutions, and support implementation efforts.</li><li>Create and maintain technical documentation related to integrations, interfaces, and development standards.</li><li>Troubleshoot and resolve integration-related issues, including data, configuration, and system connectivity challenges.</li><li>Support ongoing platform enhancements, modernization initiatives, and system integrations as business needs evolve.</li><li>Develop data transformation and movement processes across multiple systems and platforms.</li><li>Promote best practices, reusable components, and scalable integration frameworks across the enterprise environment.</li></ul><p><br></p>
  • 2026-09-23T00:00:00Z
Application Support Engineer
  • Woodbridge, New Jersey
  • onsite
  • Temporary / Contract
  • 42.75 - 49.5 USD / Hourly
  • We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies.<br><br>Responsibilities:<br>• Deliver second-line technical support for end-user hardware, software, and application issues across the business<br>• Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams<br>• Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment<br>• Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency<br>• Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching<br>• Assist with account, access, and device administration in Active Directory and Azure AD environments<br>• Perform foundational network troubleshooting to identify connectivity issues and support issue resolution<br>• Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation<br>• Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
  • 2026-09-25T00:00:00Z
Systems Engineer
  • Yonkers, New York
  • onsite
  • Temporary / Contract
  • 47.5 - 55 USD / Hourly
  • We are looking for a Systems Engineer to support and enhance a secure hybrid infrastructure environment serving regulated business needs in Yonkers, New York. This Long-term Contract position will focus on designing, administering, and improving cloud and on-premises platforms across enterprise systems, networking, identity, and security domains. The role calls for a hands-on technical leader who can drive infrastructure maturity, strengthen operational resilience, and provide expert guidance on complex platform issues.<br><br>Responsibilities:<br>• Design and manage enterprise infrastructure spanning on-premises platforms, Azure Government, and government cloud environments to ensure stability, scalability, and compliance.<br>• Establish and uphold technical standards for servers, storage, networking, identity, and security across hybrid systems.<br>• Lead modernization efforts that advance cloud adoption, streamline platform consistency, and move workloads into approved environments.<br>• Serve as the senior escalation resource for high-impact infrastructure, platform, and security incidents requiring deep technical analysis.<br>• Provide coaching and technical direction to less experienced engineers while promoting strong operational practices across IT teams.<br>• Administer Microsoft 365 government environments, including collaboration, endpoint management, messaging, and security capabilities.<br>• Manage Azure Government services covering compute, networking, identity, policy enforcement, and security configuration.<br>• Support Nutanix-based infrastructure and Windows Server environments, including Active Directory, Group Policy, and hybrid identity integration with Microsoft Entra ID.<br>• Maintain secure network services such as firewalls, switching, wireless connectivity, and VPN solutions while advancing segmentation strategies for regulated environments.<br>• Oversee backup, disaster recovery, resilience testing, audit support, vulnerability remediation, and documentation needed for compliance and operational readiness.
  • 2026-09-23T00:00:00Z
Software Engineering Instructor (Ruby, Python, Django)
  • Monroe, New York
  • onsite
  • Permanent / Full Time
  • 65000 - 80000 USD / Yearly
  • <p>We are seeking a versatile and technically strong Software Engineering Instructor to join our team in Monroe, NY. This individual will help students and/or learners strengthen their programming skills through hands-on instruction, mentoring, troubleshooting, and real-world development exercises.</p><p><br></p><p>The ideal candidate is a well-rounded software developer who can work comfortably across multiple programming languages and frameworks and has the ability to explain complex technical concepts in a clear, approachable manner.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide hands-on programming instruction, tutoring, and technical mentorship.</li><li>Teach and support learners across multiple programming languages, frameworks, and development environments.</li><li>Develop practical exercises, examples, and learning materials focused on real-world software development.</li><li>Help learners troubleshoot code, identify bugs, and understand best practices for debugging and testing.</li><li>Support testing and regression testing to ensure applications function as expected.</li><li>Introduce learners to cloud technologies, particularly <strong>AWS</strong>.</li><li>Help learners understand and apply modern <strong>AI technologies</strong>, including AI frameworks, APIs, plugins, and integrations.</li><li>Adapt instruction to different experience levels and learning styles.</li><li>Stay current with emerging programming languages, development frameworks, AI technologies, and industry best practices.</li></ul><p><br></p>
  • 2026-09-25T00:00:00Z
Network Engineer
  • New York, New York
  • onsite
  • Permanent / Full Time
  • 90000 - 120000 USD / Yearly
  • We are looking for a Network Engineer to support and enhance our private cloud and network environment in New York, New York. In this role, you will help maintain reliable, secure, and high-performing infrastructure that supports business-critical services in a dynamic fintech setting. You will work alongside technical teams to improve operational stability, strengthen network security, and contribute to efficient day-to-day infrastructure management.<br><br>Responsibilities:<br>• Build, administer, and improve private cloud infrastructure with an emphasis on uptime, scalability, and operational resilience.<br>• Configure, monitor, and troubleshoot network devices to maintain strong performance across the environment.<br>• Apply security controls and support compliance-focused practices to reduce infrastructure risk and address vulnerabilities.<br>• Collaborate with engineering and application teams to deliver a dependable platform for internal systems and client-facing services.<br>• Identify opportunities to automate recurring operational tasks and streamline infrastructure workflows.<br>• Investigate incidents, respond to support needs, and restore service quickly through effective technical problem-solving.<br>• Create and maintain clear technical documentation for configurations, procedures, and operational standards.<br>• Participate in a rotating on-call schedule that may include after-hours and weekend support, along with occasional travel to office or data center locations.
  • 2026-09-15T00:00:00Z
Principal Software Engineer
  • Edison, New Jersey
  • remote
  • Temporary to Hire
  • 87.0865 - 100.837 USD / Hourly
  • We are looking for a Principal Software Engineer to join our team in Edison, New Jersey. In this role, you will be responsible for shaping the technical direction of our connected equipment platform while delivering high-quality software solutions. This Contract to permanent position offers the opportunity to lead impactful projects, collaborate with cross-functional teams, and contribute to the modernization of our systems. If you&#39;re passionate about scalable systems, enjoy mentoring others, and thrive in a fast-paced environment, this could be the perfect opportunity for you.<br><br>Responsibilities:<br>• Provide technical leadership and mentorship to software engineers, fostering collaboration and a culture of excellence.<br>• Develop and implement innovative solutions for complex engineering challenges to enhance system performance.<br>• Build robust mobile, front-end, and back-end software components for our connected equipment platform.<br>• Write clean, efficient, and scalable code, ensuring reliability and optimal performance.<br>• Drive the transition from monolithic systems to scalable microservices architectures, modernizing the platform.<br>• Lead efforts in system architecture design, database development, and strategic technical decisions.<br>• Collaborate with Product Managers to define and prioritize features, ensuring alignment with business goals.<br>• Work closely with senior leadership to address critical business needs through technology.<br>• Partner with QA engineers to deliver thoroughly tested and user-focused software solutions.<br>• Stay up-to-date with emerging technologies, recommending tools and frameworks to improve productivity.
  • 2026-09-25T00:00:00Z
Software Developer
  • New York, New York
  • onsite
  • Temporary to Hire
  • 47.5 - 55 USD / Hourly
  • We are looking for a Software Developer to join a financial services team on a contract-to-permanent basis. This role focuses on building production-ready software and AI-enabled solutions that connect applications, data sources, and intelligent workflows. The ideal candidate brings strong Python expertise along with experience delivering scalable systems that support real business operations in a cloud-connected environment.<br><br>Responsibilities:<br>• Design, develop, and maintain robust software applications using Python and related technologies for enterprise use cases.<br>• Build and connect AI-driven solutions that integrate with databases, business platforms, and external services.<br>• Create and refine production-grade workflows involving large language models, orchestration pipelines, and agent-based processes.<br>• Implement solutions using modern AI development frameworks such as LangChain, AutoGen, or Semantic Kernel.<br>• Collaborate with cross-functional teams to deploy intelligent applications into live environments with reliability, security, and performance in mind.<br>• Develop cloud-integrated features and services, with preference for experience supporting Azure-based AI capabilities.<br>• Contribute to application enhancements across existing development stacks, including .NET, C#, ASP.NET, JavaScript, and the .NET Framework where needed.
  • 2026-09-18T00:00:00Z
Developer - API
  • New York, New York
  • onsite
  • Temporary / Contract
  • 60 - 70 USD / Hourly
  • <p>We are looking for an experienced Software Developer to support innovative digital solutions within the financial services sector in North Carolina. This is an onsite role with some hybrid opportunities. This Long-term Contract opportunity is suited for a detail-oriented individual who can translate business and design concepts into high-performing web applications, responsive interfaces, and scalable API-driven experiences. The role requires close collaboration with cross-functional teams in an Agile environment to deliver reliable, user-focused solutions that meet modern web standards. Must have notable work experience with object-oriented programming using languages such as Java, C#, PHP, or Ruby, along with relational database design and query development.</p><p><br></p><p>Responsibilities:</p><p>• Design, build, and enhance web applications and API-connected digital experiences that improve user engagement and overall site performance.</p><p>• Partner with design, development, and business teams to turn concepts into responsive, accessible, and functional web solutions across desktop and mobile platforms.</p><p>• Apply current standards for browser compatibility, page speed, and search visibility to ensure consistent performance across environments.</p><p>• Contribute to interactive features such as collaboration tools, mobile capabilities, dynamic forms, and social media integrations where needed.</p><p>• Work closely with quality assurance teams to validate functionality, resolve defects, and deliver high-quality releases with strong quality outcomes.</p><p>• Evaluate technical options, conduct benefit analysis for proposed solutions, and recommend approaches that align with long-term technology goals.</p><p>• Share subject matter guidance on web development best practices, governance standards, and emerging technologies with team members and stakeholders.</p><p>• Participate in Agile/Scrum ceremonies and maintain effective delivery within a complex technical environment serving diverse user needs.</p><p>• Provide team support through mentoring, assigned supervision, and involvement in hiring or performance feedback activities when requested.</p>
  • 2026-09-23T00:00:00Z
Developer - API
  • New York, New York
  • onsite
  • Temporary / Contract
  • 60 - 75 USD / Hourly
  • <p>We are looking for an experienced Developer - API to support the delivery of modern applications within the financial services industry in North Carolina. This is an onsite role with some Hybrid. This Long-term Contract position focuses on building reliable backend services and intuitive front-end experiences, with an emphasis on scalable architecture, quality engineering, and collaborative delivery. The role will contribute to API and microservices development, application modernization, and continuous improvement across the software development lifecycle.</p><p><br></p><p>Responsibilities:</p><p>• Create, test, and support scalable web applications using Java for backend development and Angular for front-end delivery.</p><p>• Develop and refine REST-based services and microservice components with Spring Boot to enable secure and dependable integrations.</p><p>• Build responsive user interfaces with Angular, TypeScript, JavaScript, HTML5, and CSS3 to provide an effective user experience.</p><p>• Partner with analysts, product stakeholders, architects, and quality teams to translate business needs into well-designed technical solutions.</p><p>• Take part in architectural planning, peer reviews, and technical discussions to strengthen code quality and implementation decisions.</p><p>• Investigate application issues in production, resolve defects efficiently, and introduce enhancements that improve speed and stability.</p><p>• Produce maintainable, readable, and well-documented code that aligns with established engineering standards and best practices.</p><p>• Support automated delivery processes and operational excellence by contributing to CI/CD workflows and DevOps-related activities.</p><p>• Help ensure that applications meet expectations for security, scalability, and reliability in a high-demand environment.</p><p>• Engage in Agile and Scrum ceremonies such as sprint planning, daily stand-ups, and retrospectives to support consistent team execution.</p>
  • 2026-09-11T00:00:00Z
Sr. Software Engineer (.NET Ecosystem)
  • Teaneck, New Jersey
  • remote
  • Permanent / Full Time
  • 165000 - 195000 USD / Yearly
  • <p>Our team is seeking a Senior Software Engineer to play a crucial role in advancing our core healthcare IT systems through the development of scalable and secure software solutions. As a senior individual contributor, this position involves working closely with other engineering team leaders to architect robust backend systems, guide technical direction, and enhance software delivery processes.</p><p><br></p><p><strong>*** US Citizen or Permanent Green Card holder currently residing in the US only ... No exceptions ***</strong></p><p><br></p><p><strong>Keys to the Role:</strong></p><ul><li>Deep understanding of the .net ecosystem</li><li>Experience with distributed systems</li><li>Experience with high volume throughput</li><li>Performance analysis</li><li>Experience troubleshooting an enterprise level application</li></ul><p><strong>Essential Functions: </strong></p><ol><li>Take a technical leadership role in building and scaling national-scale healthcare data exchange systems</li><li>Deliver extremely reliable, scalable, and observable software capable of supporting massive transaction volumes</li><li>Lead architecture and implementation of highly scalable, API-driven systems powering healthcare data exchange at scale</li><li>Provide practical, balanced technical guidance—considering both engineering best practices and business priorities</li><li>Guide design decisions on fault tolerance, throughput optimization, and system resilience</li><li>Contribute to CI/CD pipeline improvements to maintain quality while accelerating delivery</li><li>Collaborate with product and implementation teams to shape technical execution</li><li>Document technical designs, workflows, and release notes for cross-team and customer consumption</li><li>Participate in and lead design and code reviews</li><li>Mentor engineers through pairing, design discussions, and pull request feedback</li></ol>
  • 2026-09-03T00:00:00Z
Artificial Intelligence (AI) Engineer
  • Monroe, New York
  • onsite
  • Permanent / Full Time
  • 150000 - 225000 USD / Yearly
  • <p>We are seeking a skilled AI Engineer to join our dynamic technology team. The ideal candidate has hands-on experience integrating advanced AI and large language model (LLM) features into applications, as well as a strong background in designing and delivering AI-driven solutions. In this role, you will work closely with product, engineering, and data teams to build and enhance innovative products using the latest AI frameworks and tools.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Design, develop, and integrate AI and LLM features into new or existing applications, ensuring scalable and reliable deployment.</li><li>Collaborate with cross-functional teams to define technical requirements and deliver AI-driven functionalities in production environments.</li><li>Utilize AI frameworks, APIs, and platforms such as OpenAI, LangChain, vector databases, and machine learning libraries to accelerate solution development.</li><li>Lead prompt engineering, fine-tuning, and model optimization initiatives to improve performance and user outcomes.</li><li>Evaluate and select the most appropriate AI/ML models, tools, and platforms for project needs.</li><li>Conduct documentation, code reviews, testing, and performance monitoring of AI-driven products.</li><li>Stay up to date with advancements in artificial intelligence, generative models, and industry best practices.</li></ul><p><br></p>
  • 2026-09-01T00:00:00Z
Sr. Automation Developer
  • Fairfield, New Jersey
  • onsite
  • Permanent / Full Time
  • 90000 - 125000 USD / Yearly
  • <p>We’re seeking an Automation Developer to design, build, and optimize automation solutions that drive operational efficiency and improve business outcomes. This role focuses on developing secure, scalable applications and workflows using Microsoft Power Platform, RPA technologies, API integrations, and emerging AI capabilities. You&#39;ll collaborate closely with both technical teams and business stakeholders to deliver reliable, well-governed solutions that support organizational goals.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, develop, and enhance automation workflows and business applications using Microsoft Power Platform, RPA tools, and related technologies.</li><li>Integrate APIs, AI services, and other modern technologies to improve process efficiency and user experience.</li><li>Implement secure solutions that protect data, credentials, and system interactions while meeting compliance and governance standards.</li><li>Follow established development practices for solution design, testing, deployment, documentation, and ongoing support.</li><li>Partner with IT teams and business stakeholders to gather requirements and translate business challenges into technical solutions.</li><li>Create technical designs, development plans, and implementation approaches for approved initiatives.</li><li>Lead and support testing activities, including user acceptance testing, to ensure solutions perform as expected.</li><li>Monitor production environments, troubleshoot issues, and resolve automation failures to maintain system reliability and performance.</li><li>Maintain documentation, approvals, and audit-ready records to support change management, compliance, and software development lifecycle requirements.</li></ul><p><br></p>
  • 2026-09-14T00:00:00Z
NICE CXone Engineer (Hybrid)
  • River Edge, New Jersey
  • onsite
  • Permanent / Full Time
  • 75000 - 90000 USD / Yearly
  • <p>We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.</p><p>• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.</p><p>• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.</p><p>• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.</p><p>• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.</p><p>• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.</p><p>• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.</p><p>• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.</p>
  • 2026-09-23T00:00:00Z