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3 results for Help Desk Support Manager in Monticello, MN

Desktop Support Analyst

Plymouth, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations. Responsibilities:• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.
2026-07-29T00:00:00Z

IT Support Technician

Minneapolis, MN
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are looking for an IT Support Technician to provide reliable technical assistance for employees across office and operational environments in Denver, Colorado. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, supporting end users with professionalism, and helping maintain a stable, efficient technology experience. The role works closely with internal teams and external partners to address support needs, contribute to device management efforts, and assist with technology rollouts in a hybrid work setting. Responsibilities: • Deliver front-line support for computer hardware, software applications, and end-user access issues across business locations and office teams. • Diagnose technical problems, resolve incidents efficiently, and coordinate with internal specialists or third-party vendors when advanced assistance is needed. • Assist with the setup, deployment, replacement, and maintenance of laptops, desktops, peripherals, and related IT equipment throughout the asset lifecycle. • Support implementation activities for software updates, hardware refreshes, new technology rollouts, and audio/visual event needs. • Participate in an after-hours support schedule to help ensure timely assistance outside standard business hours. • Prepare and maintain clear support documentation, including procedures, knowledge articles, user guides, and frequently asked questions. • Work with senior team members to complete minor system or application configuration updates requested by the business. • Provide deskside and remote support with a strong service mindset, maintaining positive communication and a high level of customer care.
2026-08-04T00:00:00Z

Technical Customer Support Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Position OverviewWe are seeking customer-focused and tech-savvy individuals to join a fast-paced support team as a Technical Customer Support Representative. In this role, you will serve as the first point of contact for clients and advisors utilizing web-based tools and applications. This position combines technical troubleshooting with exceptional customer service, helping users navigate systems, resolve issues, and maximize their overall experience. Key Responsibilities<ul><li>Provide exceptional support in a high-volume inbound call environment</li><li>Troubleshoot and resolve technical issues related to web-based applications and user accounts</li><li>Assist users with password resets, account access concerns, and system navigation questions</li><li>Educate customers on tools, processes, and best practices to improve usability</li><li>Accurately document customer interactions and resolutions within internal systems</li><li>Escalate complex issues to appropriate internal teams when necessary</li><li>Manage multiple priorities while maintaining service quality and response times</li><li>Stay current on system updates, enhancements, and internal processes</li></ul>
2026-07-20T00:00:00Z