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3 results for Help Desk Support Manager in Monticello, MN
- Plymouth, MN
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.</p><p>• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.</p><p>• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.</p><p>• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.</p><p>• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.</p><p>• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.</p><p>• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.</p><p>• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.</p>
- 2026-07-29T00:00:00Z
- Minneapolis, MN
- onsite
- Temporary / Contract
- 26.6 - 30.8 USD / Hourly
- <p>We are looking for an experienced Desktop Support Analyst to join a Contract assignment supporting multiple project-based technology initiatives. This role focuses on preparing and deploying end-user hardware, resolving desktop and application issues, and providing dependable technical assistance across healthcare and office environments.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, configure, and deploy laptops and workstation equipment for scheduled refresh and rollout initiatives.</p><p>• Deliver onsite technical support for desktop hardware, Windows 10 systems, Microsoft Office 365, and commonly used business applications.</p><p>• Troubleshoot issues involving PCs, peripherals, software installations, and network connectivity to keep users productive.</p><p>• Support healthcare-related applications and tools while ensuring devices are properly set up for operational use.</p><p>• Travel to assigned project locations throughout Minneapolis area facilities, clinics, and nearby sites, remaining at each location until project work is completed.</p><p>• Provide user assistance through remote support methods for virtual employees and offsite staff.</p><p>• Manage workstation setup tasks such as account-related support within Active Directory and basic device readiness activities.</p><p>• Assist with office moves, device replacements, and migration-related technical work as part of broader desktop support projects.</p>
- 2026-08-04T00:00:00Z
- Saint Paul, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide responsive technical assistance for end users in Saint Paul, Minnesota. The role is focused on resolving common workstation and access issues while delivering dependable service across a Windows-based environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day support for employees experiencing login difficulties, password problems, hardware malfunctions, and general desktop issues.</p><p>• Troubleshoot Microsoft 365 applications, Windows 10 and Windows 11 systems, and related end-user technology to restore productivity quickly.</p><p>• Diagnose and resolve connectivity and power-related concerns at the desktop level, escalating broader infrastructure incidents to the appropriate organizational support teams.</p><p>• Assist users in managing account access and permissions within Active Directory in accordance with established procedures.</p><p>• Deliver technical support through a combination of onsite and remote assistance while maintaining clear communication with end users throughout the resolution process.</p><p>• Document reported issues, actions taken, and outcomes to ensure accurate tracking and continuity of support during the assignment.</p>
- 2026-08-04T00:00:00Z