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9 results for Customer Service Manager in Monticello, MN

Customer Service Representative

Plymouth, MN
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in Plymouth, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order activity, and providing responsive service in a fast-paced onsite environment. The person in this role will serve as a key point of contact for inbound inquiries while helping maintain accurate order processing and clear communication across internal teams. Responsibilities: • Respond to incoming customer calls and messages with professionalism, accuracy, and a strong service mindset. • Enter customer orders into internal systems and review details carefully to help ensure timely and correct processing. • Provide updates on order status, product availability, and general account questions by coordinating with appropriate internal departments. • Handle a mix of inbound and outbound customer communication to resolve issues, confirm information, and support ongoing service needs. • Document customer interactions, requests, and follow-up actions to maintain organized and reliable records. • Work closely with team members during onboarding and training to learn procedures, systems, and service expectations. • Support day-to-day customer service operations during a period of team coverage and business transition activity. • Escalate complex concerns when needed and help drive issues toward timely resolution.
2026-06-23T00:00:00Z

Customer Service Representative

Shakopee, MN
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join a Contract assignment in Shakopee, Minnesota. In this role, you will support the customer service function by entering orders accurately, monitoring order progress, and helping ensure a smooth fulfillment experience for customers. This opportunity is ideal for someone who enjoys fast-paced administrative work, communicates effectively with internal and external stakeholders, and takes pride in maintaining accurate records. Responsibilities: • Process customer purchase orders promptly and accurately while ensuring all required details are captured in the system. • Review incoming order information, organize source documents, and confirm data is complete before entry. • Maintain customer and account records by updating databases with new information and revisions as needed. • Check entered information for discrepancies, resolve data issues, and correct errors to support accurate order handling. • Coordinate with internal teams to address order-related questions, remove obstacles, and keep fulfillment moving forward. • Follow established operating procedures and service standards while escalating concerns that may affect order completion. • Monitor orders through the fulfillment lifecycle and communicate relevant updates when necessary. • Identify recurring process issues and share practical recommendations to improve efficiency and accuracy.
2026-06-09T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Job SummaryWe are seeking a friendly, professional, and solutions-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, process requests, and deliver an excellent customer experience. The ideal candidate has strong communication skills, attention to detail, and a commitment to providing outstanding support.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, products, or services</li><li>Maintain accurate customer records and update information in CRM systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Process returns, refunds, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up with customers to ensure issues are resolved</li><li>Meet individual and team performance goals for response time, quality, and customer satisfaction</li></ul>
2026-07-01T00:00:00Z

Customer Service Representative

Edina, MN
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities:<ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>
2026-06-19T00:00:00Z

Medical Customer Service Rep

Minneapolis, MN
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a compassionate and detail-oriented Medical Customer Service Rep to support members with health plan questions in Minneapolis, Minnesota. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and can deliver clear, accurate guidance related to benefits, claims, and member services. The person in this role will help create a positive experience for members by resolving concerns efficiently and connecting them with the appropriate healthcare resources. Responsibilities: • Handle incoming calls from health plan members and provide clear explanations related to coverage, benefits, and claim status. • Assist callers with questions about amounts owed, including billing concerns and statements issued by healthcare providers. • Review member eligibility details and help individuals understand Medicaid-related services and managed care plan information. • Guide members through provider network options so they can identify appropriate participating healthcare professionals and facilities. • Explain medical authorization guidelines and help members understand when prior approval may be required for certain services. • Support members with coordinating transportation arrangements and navigating scheduling options tied to their health plan benefits. • Document customer interactions thoroughly and maintain accurate records of inquiries, actions taken, and follow-up needs. • Deliver empathetic, high-quality service while meeting standards in a high-volume customer support environment.
2026-06-26T00:00:00Z

Client Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience. Responsibilities:• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.• Guide new customers through the onboarding process and provide clear updates as they move through service setup.• Review and respond to password reset requests and other support tickets within established response expectations.• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction
2026-06-18T00:00:00Z

Client Services Associate

Minneapolis, MN
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations. Responsibilities:• Develop and maintain effective relationships with clients to facilitate smooth account management.• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.• Stay updated on custodial operations, procedures, and industry standards.• Coordinate onboarding activities for new clients to ensure a seamless transition.• Schedule and prepare advisors for meetings with clients and prospects.• Address client inquiries, resolve service issues, and escalate concerns when needed.• Prepare and distribute performance reports to clients in a timely manner.• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.
2026-06-12T00:00:00Z

Account Manager

Edina, MN
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an Account Manager to support client success and strengthen long-term partnerships in Minneapolis, Minnesota. This position is ideal for someone who is detail oriented, understands digital marketing, and can guide clients through strategies that improve online visibility and campaign performance. The role requires strong communication, sound judgment, and the ability to stay organized while managing several accounts in a fast-paced agency setting. Responsibilities: • Serve as the primary point of contact for assigned clients, building trust and maintaining strong ongoing relationships. • Oversee multiple accounts at once, ensuring deliverables, timelines, and client expectations are managed effectively. • Advise clients on digital marketing initiatives, including website performance, paid search, and social media efforts. • Partner with internal teams to align campaign execution with client goals and business priorities. • Monitor account activity and provide clear updates, insights, and recommendations to support client growth. • Respond to inbound requests and client questions promptly, offering thoughtful solutions and next steps. • Use CRM and project management tools such as HubSpot and monday.com to track communication, workflow, and account progress. • Review campaign data, including Google Ads and GA4 reporting, to identify trends and help improve results.
2026-06-30T00:00:00Z

Billing Manager

Minneapolis, MN
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
We are looking for a Billing Manager to lead billing operations for a services environment that requires strong attention to detail in Minneapolis, Minnesota. This role combines team leadership, electronic billing oversight, and hands-on coordination with attorneys and internal partners to keep invoicing accurate, timely, and compliant with client guidelines. The ideal candidate brings strong operational judgment, attention to detail, and the ability to manage competing priorities in a deadline-driven setting. Responsibilities:• Direct the daily activities of the billing team by assigning work, balancing priorities, coaching staff, and supporting ongoing development and performance management.• Manage requests submitted through the internal service system, ensuring questions and issues are addressed promptly and with a high level of professionalism.• Oversee the full electronic billing cycle, including matter setup, rate and timekeeper approvals, invoice submission, rejection resolution, appeals, and follow-up on unpaid invoices.• Maintain accurate client and matter records across billing platforms to align with outside counsel requirements, including coding structures, rate exceptions, invoice data, and multi-payor arrangements.• Produce scheduled and on-demand billing and payment reports for internal stakeholders and client-related needs.• Assist with the rollout, testing, and ongoing support of billing applications, system updates, and process improvements tied to billing operations.• Support month-end and year-end billing deadlines by coordinating proforma activity, communicating key cutoff dates, and assisting with annual rate review processes.• Review detailed billing edits, transfers, and disbursement adjustments, then partner with attorneys to finalize and distribute invoices.• Prepare and process manual or non-system-generated bills when client arrangements require customized billing handling.• Supervise approved accounts receivable write-off activity to ensure accurate completion and adherence to company policy. An ideal candidate will have 5 years of experience as a Billing Manager (including eBilling), however candidates with 5-7+ years of eBilling experience ready for their next step into a management role are welcome and encouraged to apply. Experience within eBilling is a firm requirement, and candidates must be local to the Minneapolis, MN area, willing to work primarily onsite (1-2 days work from home post-training). Beginning pay for this opportunity is $100-120k, depending on qualifications. Full benefits are also offered included health, dental, vision, and 401k with match. If you are interested in this opportunity, please apply directly for immediate consideration with an up to date resume.
2026-07-02T00:00:00Z