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12 results for Customer Experience Specialist in Monticello, MN

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-04-03T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary
18 - 20 USD / Hourly
We are seeking On-Line Tool Support Professionals to serve as the first point of contact for web-based tool support. This role supports clients and advisors through a high-volume inbound call environment, providing troubleshooting, education, and resolution for technical issues.Position OverviewThis role serves as the first point of contact for web-based tool support. You will assist clients and advisors in a inbound call environment, providing:<ul><li>Technical troubleshooting </li><li>Customer education </li><li>Issue resolution </li></ul>What They’re Looking For<ul><li>Strong personality and positive attitude </li><li>Highly process-oriented (technical skills can be taught) </li><li>Quick learner who can adapt easily </li><li>Strong customer service presence (internal + external) </li><li>Excellent communication and soft skills </li><li>Critical thinking and ability to problem-solve in real time </li><li>The “it factor” - someone who stands out and engages well </li></ul>Note: Call center experience is helpful but not required.
2026-04-21T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary
18 - 20 USD / Hourly
Key Responsibilities:<ul><li>Serve as the first point of contact for inquiries via phone, email, and in-person, providing courteous and helpful assistance.</li><li>Respond promptly to questions regarding our programs, services, events, or donations.</li><li>Maintain accurate client and donor records in our database.</li><li>Escalate issues to the appropriate team member when necessary and ensure proper follow-up.</li><li>Support special events, volunteer coordination, and community outreach as needed.</li><li>Gather feedback from stakeholders and report trends to support continuous improvement.</li></ul>
2026-04-10T00:00:00Z

Customer Service Representative

Blaine, MN
onsite
Contract / Temporary to Hire
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a busy team in Minnesota. This contract opportunity is ideal for someone who enjoys helping customers, resolving issues, and coordinating with internal teams to keep orders and service requests moving efficiently. The person in this role will support a wide range of customer needs while maintaining accurate records and delivering clear communication across multiple channels. Responsibilities: • Respond to customer questions regarding orders, product details, service requests, and account-related concerns through phone and email communication. • Resolve complaints and dispute situations with sound judgment and a strong focus on customer satisfaction. • Work closely with departments such as sales, production, quality, engineering, procurement, and shipping to support timely and accurate fulfillment. • Provide frontline assistance for basic product or service issues and connect customers with the appropriate internal resources when advanced support is needed. • Review and confirm order details, pricing information, delivery methods, and other transaction-related updates through timely follow-up. • Maintain organized and accurate documentation for customer interactions, orders, and service activity. • Use Microsoft Office applications, including Word, Excel, and Outlook, to manage correspondence, tracking, and daily administrative tasks. • Balance multiple priorities in a fast-paced environment while maintaining attention to detail and consistent service quality.
2026-04-21T00:00:00Z

Customer Service Representative

Eagan, MN
onsite
Temporary
18 - 25 USD / Hourly
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-04-03T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Contract / Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract with potential for permanent employment. This role is based in Shakopee, Minnesota, and offers an excellent opportunity to contribute to the manufacturing industry by providing exceptional customer support. The ideal candidate will excel in handling inquiries, processing orders, and resolving customer concerns efficiently. Responsibilities:• Respond to customer inquiries regarding order status, delivery timelines, product specifications, and warranty information.• Process and fulfill orders for stock products and accessories with accuracy and timeliness.• Document customer interactions and complaints in the company’s system, ensuring proper follow-up with relevant departments and providing updates to customers.• Investigate and resolve issues related to mis-shipments, financial discrepancies, and product history.• Handle special projects as assigned, ensuring deadlines and quality standards are met.
2026-04-17T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-04-08T00:00:00Z

Client Services Associate

Minneapolis, MN
onsite
Permanent
60000 - 80000 USD / Yearly
We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations. Responsibilities:• Develop and maintain effective relationships with clients to facilitate smooth account management.• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.• Stay updated on custodial operations, procedures, and industry standards.• Coordinate onboarding activities for new clients to ensure a seamless transition.• Schedule and prepare advisors for meetings with clients and prospects.• Address client inquiries, resolve service issues, and escalate concerns when needed.• Prepare and distribute performance reports to clients in a timely manner.• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.
2026-04-03T00:00:00Z

Member Services Representative

Minneapolis, MN
onsite
Contract / Temporary to Hire
19 - 20 USD / Hourly
We are looking for a dedicated Member Services Representative to join our team in Minneapolis, Minnesota. In this Contract position, you will play a vital part in delivering exceptional customer service within the healthcare industry. Your responsibilities will include assisting members with their inquiries, coordinating transportation bookings, and providing support related to healthcare benefits. Responsibilities:• Respond to member inquiries with professionalism and accuracy, providing clear information and solutions.• Assist members in scheduling transportation services based on their needs and eligibility.• Offer guidance and support regarding healthcare benefits and coverage details.• Handle incoming calls related to billing, prescription concerns, and other member issues.• Efficiently triage calls to ensure they are directed to the appropriate departments or resources.• Utilize computer systems to document interactions and update member records.• Maintain a strong understanding of healthcare policies and procedures to address member concerns effectively.• Collaborate with team members to ensure seamless service delivery and problem resolution.
2026-04-20T00:00:00Z

E-Commerce Specialist

Minneapolis, MN
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for a detail-oriented E-Commerce Specialist to join our team in St Louis Park, Minnesota. In this long-term contract position, you will play a pivotal role in managing and enhancing digital shelf content to boost visibility and drive conversions for our products across various retail platforms. Your expertise will ensure consistency, accuracy, and alignment with brand strategies while supporting key e-commerce initiatives. Responsibilities: • Develop and implement digital shelf content strategies to improve product visibility and enhance conversion rates across multiple retailer platforms. • Coordinate with analysts to apply approved updates and ensure digital content is consistently maintained. • Collaborate with branding teams to align product content with established messaging and guidelines. • Partner with platforms and external teams to accurately syndicate product information across retailer websites. • Document processes and procedures to integrate digital shelf requirements into commercialization workflows. • Provide insights and analysis to support annual and long-term e-commerce planning activities. • Review and validate content readiness, including item specifications, marketing materials, and retailer lists to ensure completeness before syndication. • Manage product assets, including images and renders, adhering to retailer-specific requirements and technical specifications. • Utilize advanced Excel skills to streamline data tasks through import/export templates and formula-based automation.
2026-04-08T00:00:00Z

Digital Marketing Specialist

Eden Prairie, MN
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a Digital Marketing Specialist to support high-impact marketing initiatives for a non-profit organization based in Minnesota. This long-term contract opportunity is ideal for a marketing specialist who can coordinate campaigns, interpret performance data, and help expand audience reach through thoughtful multi-channel promotion. The person in this role will partner with internal teams and external vendors to deliver high-quality marketing assets, strengthen brand visibility, and support program growth. Responsibilities: • Coordinate end-to-end execution of marketing campaigns by building work plans, managing schedules, and tracking budgets to keep initiatives on course. • Review campaign results regularly, interpret performance metrics, and recommend adjustments to messaging, content, or channel strategy to improve outcomes. • Pursue promotional opportunities across domestic and international markets by researching prospects, evaluating fit, and helping secure placements that broaden program exposure. • Identify new audience segments and support lead-generation efforts designed to increase engagement and extend the reach of organizational programs. • Collaborate with internal stakeholders to develop marketing collateral and campaign assets that align with program objectives and audience needs. • Verify the quality, consistency, and brand alignment of marketing materials, and provide final approval before launch or distribution. • Manage communications across multiple marketing channels to reinforce brand presence and contribute to attendance and revenue goals. • Facilitate kickoff sessions and milestone reviews with cross-functional teams, while sharing clear progress updates with stakeholders throughout each campaign lifecycle. • Build and maintain productive relationships with outside vendors to support timely delivery and effective execution of marketing initiatives. • Stay informed on emerging marketing practices, competitor activity, audience insights, and market trends to guide campaign planning and optimization.
2026-04-21T00:00:00Z

Client Services Associate or Manager

Minneapolis, MN
onsite
Permanent
70000 - 90000 USD / Yearly
We are looking for an experienced and detail-oriented Client Services Associate or Manager to join our team in Minneapolis, Minnesota. In this role, you will support high-level executives and teams by, overseeing client interactions, and facilitating investment-related transactions. The ideal candidate will thrive in a fast-paced environment, possess exceptional organizational skills, and demonstrate a commitment to delivering outstanding client service. Responsibilities:• Coordinate complex client transactions, including preparing and tracking documentation for investments such as 1031 exchanges and real estate deals.• Collaborate with title companies, exchange accommodators, and investment sponsors to manage investment closings and ensure timely processing.• Assist with client onboarding processes to ensure smooth transitions and effective communication.• Monitor ongoing client transactions and investment timelines, ensuring deadlines are met and clients remain informed.• Provide proactive and responsive support for client inquiries regarding investment-related services.• Facilitate internal communications for executives, including meeting coordination and administrative support.• Work collaboratively with cross-departmental teams to maintain an efficient and effective workflow.• Uphold confidentiality standards for all client and firm-related information.• Support executives in streamlining communication and managing priorities related to client services and transactions. If you are interested in joining this growing investment advisory firm please contact Doug Rickart on LinkedIn , call Doug at 612-249-0330 or apply through the ink provided.
2026-03-19T00:00:00Z