<p>We are seeking a dedicated Call Center Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p><strong>Responsibilities:</strong></p><ul><li>Answer inbound calls and respond to customer inquiries in a friendly, professional manner</li><li>Provide accurate information regarding products, services, policies, and account details</li><li>Resolve customer issues by clarifying concerns, researching answers, and guiding callers through solutions</li><li>Document all customer interactions in the system with clear and thorough notes</li><li>Follow call scripts, compliance regulations, and internal quality standards</li><li>Escalate complex issues to supervisors or specialized teams when necessary</li><li>Process transactions such as account updates, payments, or order entry</li><li>Meet or exceed metrics including call volume, handle time, quality scores, and customer satisfaction</li><li>Multi‑task across multiple systems and applications while maintaining accuracy</li><li>Participate in team meetings, coaching sessions, and ongoing training</li><li>Maintain a positive, empathetic, and professional attitude toward customers and coworkers</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Saint Paul, Minnesota. This contract position is ideal for someone with strong communication skills and a passion for helping customers. In this role, you will be responsible for assisting customers with various inquiries while utilizing your expertise to deliver exceptional support.<br><br>Responsibilities:<br>• Handle customer inquiries through a Salesforce-based case management system, ensuring timely and accurate resolutions.<br>• Collaborate with internal teams to research and address member and audience concerns effectively.<br>• Provide assistance to users navigating media content on smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa.<br>• Maintain a comprehensive understanding of company policies, procedures, and relevant regulations.<br>• Uphold high standards of customer service, adhering to ethical practices and professionalism.<br>• Manage inbound and outbound calls to address customer needs and resolve issues.<br>• Perform order entry tasks with attention to detail and accuracy.<br>• Deliver clear and effective communication to ensure customer satisfaction.
<p>Are you passionate about helping others and looking to launch your professional career? Our team is seeking an enthusiastic Entry-Level Customer Service Representative in Minneapolis, MN. This is an excellent opportunity to gain valuable skills, work with a supportive team, and make a direct impact on client satisfaction.</p><p>Key Responsibilities:</p><ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Provide accurate information and resolve customer concerns efficiently</li><li>Document all interactions and follow up to ensure issue resolution</li><li>Collaborate with teammates and other departments as needed</li><li>Uphold company values and deliver an outstanding client experience</li></ul><p><br></p>
<p>We are looking for a<strong> Sr. Customer Service Representative</strong> to join our team in Minneapolis, MN. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle escalated customer issues requiring higher-level problem solving and judgment.</li><li>Provide guidance and mentorship to customer service representatives.</li><li>Respond to inquiries via phone, email, chat, or in person with professionalism and accuracy.</li><li>Research and resolve account, billing, product, or service‑related questions.</li><li>Document interactions and updates in the CRM or internal systems.</li><li>Identify process inefficiencies and recommend improvements.</li><li>Assist with training new hires or cross‑training existing staff.</li><li>Monitor service metrics and ensure adherence to quality standards.</li><li>Collaborate with internal teams (operations, sales, technical support) to resolve customer needs.</li><li>Handle high‑priority or time‑sensitive cases with urgency.</li><li>Maintain strong knowledge of company products, services, and policies.</li><li>Support team leads and supervisors with special projects as needed</li></ul><p><br></p>
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide outstanding support to residents, businesses, and visitors by delivering accurate information and handling service requests efficiently. You will act as a crucial resource for both our clients and our team. In this higher-level role, you’ll handle an advanced and diverse set of customer inquiries on products, services, and processes—serving as an escalation point and a subject-matter expert for colleagues. Your strong communication, problem-solving skills, and technical flexibility will ensure a seamless service experience for a wide range of demographics.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to escalated or complex customer inquiries via phone, email, chat, and in-person channels.</li><li>Provide expert advice and tailored solutions for a broad range of issues, demonstrating thorough knowledge of our products, services, policies, and the specific needs of the Minneapolis community.</li><li>Utilize CRM systems, online resources, and emerging technology (including AI tools) to efficiently resolve customer issues.</li><li>Handle difficult situations and resolve complaints, aiming to deliver a positive customer outcome.</li><li>Collaborate with internal teams to improve customer experience, identify process improvement opportunities, and ensure the highest quality of service.</li><li>Maintain accurate and detailed records of customer interactions in accordance with regulatory and privacy guidelines.</li></ul>
<p>We are looking for a detail-oriented Sales Support team member to join our client in the south metro, Minnesota area. In this long-term contract position, you will play a vital role in assisting the sales team by managing administrative tasks, maintaining customer relationships, and ensuring seamless sales operations. This role offers an excellent opportunity to contribute to the success of a dynamic and collaborative environment. Responsibilities:</p><ul><li>Provide post-sales support to ensure customer satisfaction and resolve issues promptly.</li><li>Assist with inbound and outbound sales activities, including responding to inquiries and reaching out to potential clients.</li><li>Prepare accurate and timely quotes for customers based on their specific requirements.</li><li>Manage order entry processes and ensure all records are updated and maintained accurately.</li><li>Collaborate with the sales team to support operations and projects.</li><li>Utilize Microsoft Word, Excel, and Outlook to create reports, manage schedules, and communicate effectively.</li><li>Monitor and maintain the organization of sales-related documentation and infrastructure.</li><li>Identify opportunities to enhance customer experience and drive sales efficiency.</li><li>Contribute to the continuous improvement of sales procedures and processes.</li><li>Support the team in navigating and leveraging data center environments effectively.</li></ul>
<p>Are you ready to be the first point of contact for a dynamic office in Minneapolis? Our team is seeking a professional and personable Receptionist to join our organization. This is an excellent opportunity to leverage your organizational strengths, communication skills, and customer service mindset in a progressive environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Greet and welcome visitors, ensuring a friendly and professional reception area</li><li>Answer, screen, and route incoming phone calls with a helpful attitude</li><li>Manage incoming and outgoing mail, deliveries, and courier services</li><li>Maintain office supplies and equipment, placing orders as needed</li><li>Schedule meetings and manage conference room calendars</li><li>Support administrative projects and provide general team assistance</li></ul>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
<p>B2B Collections Specialist</p><p>Robert Half is looking for an experienced B2B collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance professional as a part of a growing team, contact us today. This contract position is estimated to be a 8-12 month opportunity located in St. Paul, Minnesota.</p><p> </p><p>Our B2B Collections Specialist would have the following responsibilities:</p><p>- Handle inbound and outbound collections calls</p><p>- Lead all billing and reporting activities according to deadlines</p><p>- Handle all vendor inquiries</p><p>- Maintain and update customer files to ensure data integrity</p><p>- Call on all past due amounts and record all results in the system</p><p>- Record all customer payments to the correct reports</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>Are you passionate about empowering students to reach their full potential? We are seeking a dedicated and resourceful Customer Achievement Specialist to join our team! In this role, you will work remotely and exclusively support clients and customers located in Mountain or Pacific time zones.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide consistent, one-on-one coaching and support to help individuals set and achieve professional and personal goals</li><li>Monitor progress and proactively identify ways to encourage engagement and success</li><li>Serve as a trusted liaison between clients, customers, and administrative staff to resolve challenges and celebrate achievements</li><li>Facilitate small virtual workshops on study strategies, time management, and academic resilience</li><li>Maintain and track accurate records of communications, progress, and outcomes</li><li>Support onboarding and orientation for incoming clients/customers, helping them acclimate to expectations and resources</li></ul><p><br></p>
<p>We are seeking a highly organized and personable Receptionist to join our client's dynamic team. This contract position offers an excellent opportunity to gain valuable experience and contribute to a fast-paced office environment. The successful candidate will be at the heart of their day-to-day operations, supporting administrative duties while serving as a positive and professional first point of contact for visitors and team members. Responsibilities:</p><ul><li>Provide standard administrative and front desk support to ensure the smooth operation of the office.</li><li>Answer and direct incoming calls in a courteous and professional manner.</li><li>Greet visitors and manage guest check-in procedures.</li><li>Maintain an organized and tidy reception area.</li><li>Handle mailing, shipping, and receiving of packages and correspondence.</li><li>Order and track office supplies as needed.</li><li>Perform accurate data entry and assist with other clerical tasks as required.</li></ul>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul><p><br></p>
We are looking for a highly motivated and independent Customer Support Specialist to join our team in Blaine, Minnesota. This long-term contract position requires a proactive and detail-oriented individual capable of managing high volumes of customer inquiries, scheduling installations efficiently, and maintaining organized workflows. The ideal candidate will possess strong administrative skills and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Schedule installation appointments to ensure timely and efficient project completion.<br>• Monitor and manage pending installations, verifying product delivery and labor readiness.<br>• Oversee the installation pipeline, updating and closing jobs daily to maintain accuracy.<br>• Prepare installation crews by organizing all necessary paperwork and ensuring readiness for scheduled tasks.<br>• Assign installation crews to projects based on their relevant experience and expertise.<br>• Maintain inventory records and provide timely updates on product arrivals to stakeholders.<br>• Address and resolve customer concerns to uphold high satisfaction levels.<br>• Process payments and manage funding for completed jobs in compliance with company standards.<br>• Utilize industry-specific software, including Microsoft Dynamics CRM, to manage operations and data effectively.<br>• Perform additional administrative duties as required to support team goals.
<p>We are looking for a dedicated Customer Success Specialist to join our team remotely. This role focuses on guiding and supporting employees as they transition into and progress through their academic programs. As a contract position, it offers a unique opportunity for long-term growth while making a meaningful impact on individuals' educational journeys. </p><p><br></p><p>**MUST BE LOCATED IN PST OR MST**</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with program advisors to ensure employees have a smooth onboarding experience into their chosen education paths.</p><p>• Maintain consistent communication with employees, primarily through outbound methods, to provide ongoing academic support.</p><p>• Assist employees in setting achievable academic goals and developing effective strategies for time management and study habits.</p><p>• Address academic challenges by connecting employees with appropriate resources such as tutoring services or additional support programs.</p><p>• Monitor student performance, providing constructive feedback and identifying areas where improvement is needed.</p><p>• Track deadlines and milestones within education plans, proactively reminding employees to stay on course.</p><p>• Conduct regular check-ins to celebrate progress and identify any obstacles in their academic journey.</p><p>• Organize and facilitate workshops focused on academic success, including study skills and time management.</p><p>• Build and nurture positive relationships with employees, employers, and educational institutions to ensure successful outcomes.</p>
<p>We are looking for a detail-oriented and friendly receptionist to join our team in Minneapolis, Minnesota. In this Contract position, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. If you thrive in a fast-paced environment and enjoy managing multiple tasks, this role is a great opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and guests warmly while directing them to the appropriate person or department.</p><p>• Operate and manage a multi-line phone system, ensuring incoming calls are answered promptly and directed accurately.</p><p>• Handle inbound calls efficiently, providing information or transferring to relevant team members.</p><p>• Maintain a clean and organized reception area to create a welcoming environment.</p><p>• Assist with administrative tasks such as scheduling appointments and managing correspondence.</p><p>• Provide support to other team members as needed to ensure seamless operations.</p><p>• Monitor and address inquiries, ensuring all requests are handled efficiently.</p><p>• Uphold company standards by delivering exceptional customer service at all times.</p>
<p>We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain effective relationships with clients to facilitate smooth account management.</p><p>• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.</p><p>• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.</p><p>• Stay updated on custodial operations, procedures, and industry standards.</p><p>• Coordinate onboarding activities for new clients to ensure a seamless transition.</p><p>• Schedule and prepare advisors for meetings with clients and prospects.</p><p>• Address client inquiries, resolve service issues, and escalate concerns when needed.</p><p>• Prepare and distribute performance reports to clients in a timely manner.</p><p>• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.</p><p><br></p>
<p>We are looking for a dedicated Front Desk Coordinator to join our team in Brooklyn Park. This role is essential in providing a welcoming and attentive presence for visitors while supporting various administrative functions. As a contract position, you'll play a key role in ensuring smooth day-to-day operations in a local government setting.</p><p><br></p><p>Responsibilities:</p><p>• Greet and welcome visitors, ensuring a positive first impression of the organization.</p><p>• Provide accurate information regarding city services and policies to guests and callers.</p><p>• Direct visitors to appropriate personnel or departments based on their inquiries.</p><p>• Handle sensitive or complex questions and complaints by escalating them to the relevant staff.</p><p>• Process utility bill payments received through the drop box and in-person visits.</p><p>• Coordinate public conference room bookings and manage appointment schedules.</p><p>• Maintain lobby displays and screens with up-to-date city information.</p><p>• Assist with mailroom tasks, including operating mailroom equipment and handling mail distribution.</p><p>• Support city departments by completing administrative projects as needed.</p>
We are looking for a dedicated Collections Specialist to join our team in Burnsville, Minnesota. In this long-term contract position, you will play a crucial role in managing outstanding accounts and ensuring timely payment resolutions. This is an excellent opportunity for someone with strong attention to detail to contribute to efficient credit and collections processes.<br><br>Responsibilities:<br>• Contact customers to resolve overdue accounts and negotiate payment arrangements.<br>• Monitor and maintain accurate records of accounts receivable and payment histories.<br>• Investigate discrepancies in billing and payments to ensure accurate account resolution.<br>• Collaborate with internal teams to streamline collection processes and improve efficiency.<br>• Review credit information to assess account risks and recommend appropriate actions.<br>• Generate regular reports on collections activity and account statuses to management.<br>• Maintain compliance with company policies and relevant regulations during collection activities.<br>• Assist clients with understanding payment terms and resolving disputes.<br>• Identify and escalate complex cases for further review or legal action.<br>• Develop strategies to reduce outstanding balances and improve overall collection rates.
