6 results for Benefits Customer Service Representative in Moline, IL

Customer Service Representative

Moline, IL
onsite
Temporary
18 - 20 USD / Hourly
Customer Service Representative / Front Desk (Contract-to-Hire)Schedule: Monday–Friday | 7:30 AM – 4:00 PMLocation: Onsite Robert Half is partnering with a well-established, team-oriented company seeking a Customer Service Representative / Front Desk professional for a contract-to-hire opportunity. This is a highly visible, onsite role supporting both customers and internal sales teams in a fast-paced environment. If you are organized, customer-focused, and comfortable managing multiple priorities throughout the day, this could be a great fit. Key Responsibilities:- Answer and direct incoming phone calls; manage voicemail and customer inquiries- Monitor and manage shared customer service and order inboxes- Enter customer orders and quotes accurately into the system- Generate sales quotes and supporting documentation (PDFs, pricing details, part numbers)- Provide order status updates and proof-of-delivery documentation to customers- Assist sales team with order entry and administrative support- Process credit card payments for occasional walk-in customers- Follow up on purchase orders and maintain organized filing systems The ideal candidate enjoys being the go-to person at the front desk and takes pride in keeping operations running smoothly.
2026-02-27T00:00:00Z

Customer Service Associate

Rock Island, IL
onsite
Temporary
16 - 18 USD / Hourly
Customer Service AssociateRock Island, IL | Onsite | Contract-to-HireMonday-Friday | 9am-5pm We’re partnering with a locally owned business in Rock Island to find a Customer Service Associate who enjoys variety, staying active, and being part of a tight-knit team. This is a true wear-many-hats role — perfect for someone who doesn’t want to sit at a desk all day and thrives in a hands-on environment. Apply today! For more information: call Christin, Erin, or Lydia at (563) 359-7535. Responsibilities include:- Greet customers promptly at the front counter- Answer phones (high call volume during busy season)- Process payments (credit cards, invoices, POS system)- Assist office staff with filing, labeling, and tracking paperwork- Call customers with updates and scheduling information- Create sales orders and invoices- Stock and clean shelves; help keep the workspace organized What Success Looks Like in This Role:- Takes initiative and jumps in to help without being asked- Stays productive during slower moments by organizing, cleaning, or restocking- Builds rapport with repeat customers and remembers faces over time- Communicates professionally and stays focused during work hours- Shows up reliably and supports the team when things get busy
2026-02-27T00:00:00Z

Customer Care Manager

Davenport, IA
onsite
Permanent
47000 - 55000 USD / Yearly
Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was made for you.We’re looking for a Customer Care Manager to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member. What Makes This Role ExcitingThis isn’t a behind‑the‑glass leadership job. You’ll be in the action — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.If you love meaningful leadership and hands‑on impact, you’ll feel right at home. What You’ll Lead & OwnIn this role, you’ll take charge of:Team Leadership & Coaching<ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul>Driving KPIsYou’ll oversee improvement and consistency in:<ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul>Operational & People Management<ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul>
2026-02-25T00:00:00Z

Member Services Processing Representative

Rock Island, IL
onsite
Temporary
18.5 - 18.5 USD / Hourly
Are you detail‑driven, organized, and thrive in a “heads‑down” workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a Member Services Processing Representative to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day. Why Candidates Love This Opportunity<ul><li>Clear, structured work with predictable workflows</li><li>A respected organization with a long history and strong community impact</li><li>Supportive team culture—not a call center role, but a processing environment</li><li>The ability to stay “in the zone” and feel accomplished each day</li><li>Hybrid/remote flexibility</li></ul>What You’ll DoYou’ll work inside the Customer Support Center’s digital worklists—processing tasks submitted by phone representatives, such as:<ul><li>Beneficiary changes</li><li>Reinstatements</li><li>Loan processing and cash surrenders</li><li>Reviewing, tracking, and processing annuity applications (secondary workflow)</li><li>Entering application data into internal trackers</li><li>Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info</li><li>Navigating multiple internal systems to complete back‑office processing tasks</li><li>Partnering with trainers or teammates when you need support</li><li>Maintaining accuracy, speed, and productivity throughout the day </li></ul>This role is minimal phone work—most of your day is spent processing, reviewing, and updating member information in a structured queue. Interested? Apply today!Reach out to us at 📞 (563) 359‑7535 We’d love to connect and share more about how this role aligns with your experience and goals.
2026-03-20T00:00:00Z

Client Account Representative

Blue Grass, IA
onsite
Permanent
55000 - 65000 USD / Yearly
Are you passionate about helping customers, solving problems, and being the trusted point of contact they rely on? Do you enjoy managing accounts, coordinating orders, and building long‑term relationships?A highly respected, industry‑leading U.S. manufacturer is growing and looking for a Client Account Representative to support established customers and ensure a seamless experience from order to delivery. This company is known for exceptional tenured staff, a collaborative environment, and leaders who genuinely invest in their people. If you want a stable career with long-term growth potential, this is an excellent opportunity. Why You’ll Love This Company<ul><li>Strong, stable manufacturer with decades of success</li><li>Fun, low‑drama, team‑oriented culture</li><li>Supportive leadership that trains, mentors, and leads by example</li><li>Excellent internal mobility—employees often grow into roles like pricing, transportation, sales, operations, and more</li><li>A workplace where people feel valued, appreciated, and part of something meaningful</li></ul>What You’ll Do as a Client Account RepresentativeThis is a relationship‑driven position supporting returning customers—no cold calling.In this role, you will:<ul><li>Manage and support a dedicated portfolio of customer accounts</li><li>Build and maintain long‑term client relationships</li><li>Enter and review orders for accuracy and timelines</li><li>Prepare quotes and support customer projects</li><li>Troubleshoot customer needs and coordinate with internal teams</li><li>Handle 75–100 emails & ~10 calls daily</li><li>Navigate changing priorities in a fast-paced environment</li><li>Communicate updates professionally — including when delivering tough news</li></ul>Every day brings variety, problem‑solving, and opportunities to make a real impact.
2026-03-20T00:00:00Z

Member Services Specialist

Rock Island, IL
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
Member Services SpecialistHybrid | Stable Insurance Organization | Long-Term Growth A well-established insurance organization is adding a Member Services Specialist to its customer operations team. This role is ideal for someone who enjoys guiding others, digging into details, and handling important conversations with care and professionalism. What You’ll Be DoingServe as a primary point of contact for members via phone and limited written communicationWalk customers through policy questions, updates, and next steps with clarity and patienceReview and update member records related to coverage, beneficiaries, billing, and paymentsUse critical thinking to resolve nuanced or sensitive situations efficiently and accurately Why This Role Stands OutHybrid schedule following on-site trainingClear pathways for internal advancementConsistent, rotating hours (8–4 and 9–5)Collaborative, team-oriented environment 📞 Interested? Reach out to Christin, Erin, or Lydia at (563) 359-7535 for details.
2026-02-19T00:00:00Z