<p>We are looking for an Operations Specialist to support learners and program users by delivering responsive assistance across technical, administrative, and service-related needs. This is ideal for someone who enjoys helping people, managing details, and working in a fast-paced support environment. In this role, you will serve as an early point of contact for inquiries, help resolve platform-related concerns, and ensure requests are handled accurately and effectively.</p><p><br></p><p>Responsibilities:</p><p>• Assist students and platform users by troubleshooting access issues, answering service questions, and guiding them toward appropriate resources.</p><p>• Manage incoming requests through phone, email, and case management systems while ensuring timely follow-up and clear documentation.</p><p>• Review and complete administrative tasks tied to platform operations, including exception handling and support-related processing.</p><p>• Evaluate inquiries to determine next steps, escalating more complex benefit, education, or technical matters to the appropriate teams when needed.</p><p>• Maintain accurate records of interactions, updates, and resolutions within CRM and support tools such as Salesforce.</p><p>• Deliver attentive customer service in high-volume situations while balancing multiple priorities and maintaining attention to detail.</p><p>• Support operational consistency by following established procedures, meeting compliance expectations, and adapting to updated workflows as business needs change.</p>
<p>We are seeking an organized and proactive Office Manager to support daily operations for a team in Chanhassen, Minnesota. This contract-to-permanent opportunity is ideal for someone who enjoys overseeing administrative functions, coordinating office activities, and ensuring a smooth and efficient work environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Oversee day-to-day office operations and ensure an organized and efficient workplace</p><p>Manage office supplies, vendor relationships, and service coordination</p><p>Support scheduling, meeting coordination, and internal communications</p><p>Maintain records, files, and documentation with a high level of accuracy</p><p>Assist with basic reporting, data tracking, and administrative processes</p><p>Coordinate onboarding logistics and provide support to internal teams as needed</p><p>Handle incoming communications and direct requests to appropriate departments</p><p>Identify opportunities to improve workflows and implement process enhancements</p><p><br></p>
<p>We are looking for a versatile Office Manager to support daily administrative and operational activities. This contract opportunity with permanent potential is ideal for someone who enjoys balancing office coordination, data accuracy, and transactional support in a fast-paced environment. The role includes hands-on work with order processing, invoice handling, and general office administration, with NetSuite serving as a key system in day-to-day tasks.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately in NetSuite while managing fluctuating daily volumes.</p><p>• Enter and maintain data across office and accounting records with strong attention to detail.</p><p>• Review invoices against receipts and purchase order information to help ensure accurate payment documentation.</p><p>• Support Amazon-related account activity, including payment coordination and shipping label creation.</p><p>• Investigate backorders and purchase order status updates, then communicate findings to the sales team.</p><p>• Record vendor bills in NetSuite and assist with accounts payable-related administrative tasks.</p><p>• Reconcile purchase orders and related documentation to identify and resolve discrepancies.</p><p>• Maintain office organization by filing records and replenishing everyday supplies as needed.</p>