<p><strong>Receptionist and Customer Service Representative</strong></p><p><strong>Responsibilities:</strong></p><ul><li>Accurately enter customer orders into ERP and maintain order entry records.</li><li>Answer incoming phone calls, direct inquiries to the appropriate parties, and provide information as needed.</li><li>Greet guests and visitors in a courteous and professional manner, ensuring a positive first impression.</li><li>Handle customer complaints by identifying issues, providing timely solutions and alternatives, and following up to ensure complete resolution.</li><li>Keep records of customer interactions, process customer accounts, and update customer information as necessary.</li><li>Manage and track sample requests from customers and internal teams.</li><li>File tickets, estimates, and other documentation promptly and accurately.</li><li>Follow established communication procedures, guidelines, and company policies to ensure consistent and high-quality service.</li><li>Assist with miscellaneous office duties, such as data entry, filing, document preparation, and maintaining office supply inventory.</li></ul><p><strong>Skills & Qualifications:</strong></p><ul><li>Strong communication and interpersonal skills.</li><li>Attention to detail and ability to manage multiple priorities.</li><li>Proficient in order entry systems (Fishbowl experience preferred).</li><li>Customer-focused mindset with a commitment to resolving issues effectively.</li><li>Organization skills and the ability to maintain accurate records.</li></ul><p>Ready to make a meaningful impact as the face and voice of our organization? Apply today to join our team.</p>
<p>We are looking for an experienced Human Resources (HR) Manager to oversee all HR operations at our manufacturing facility. This role requires a strategic thinker who can manage employee relations, recruitment, compliance, and benefits administration, while fostering a positive and productive work environment. The ideal candidate will exhibit strong leadership skills and have a proven ability to align HR functions with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage the Human Resources department, including supervising support staff and ensuring the team meets company objectives.</p><p>• Develop and implement policies and procedures to maintain compliance and improve organizational effectiveness.</p><p>• Oversee recruitment efforts to attract, develop, and retain high-quality employees at all staffing levels.</p><p>• Administer compensation, benefits, and payroll processes, ensuring accuracy and timely communication with employees.</p><p>• Manage union contract negotiations and administration, maintaining productive labor relations.</p><p>• Coordinate and oversee safety initiatives, including random drug testing and worker’s compensation administration.</p><p>• Maintain accurate and organized employee records, both electronic and physical, ensuring compliance with legal requirements.</p><p>• Provide onboarding support for new hires, including documentation, system setup, and benefits explanations.</p><p>• Prepare and maintain HR reports for multiple sites, presenting updates to the corporate office on a regular basis.</p><p><br></p><p>An ideal candidate will have a Bachelors Degree in Business, HR, or similar, but experience will be considered in lieu of degree. 3-5+ years of experience in a similar role as HR Manager is required, in addition to experience in labor relations. </p><p><br></p><p>Beginning pay is $90-100k, depending on qualifications, including a discretionary bonus potential. Full benefits are offered including health, dental, vision, and 401k with company match. </p><p><br></p><p>For immediate consideration, please apply directly for consideration with an up to date resume!</p>
We are looking for an experienced Senior HR Manager to join our team in Gaylord, Minnesota. This is a long-term contract position within the manufacturing industry, where you will play a pivotal role in managing human resources operations and driving employee engagement. The ideal candidate will possess strong leadership skills and a deep understanding of HR practices, policies, and systems.<br><br>Responsibilities:<br>• Develop and implement strategies to enhance employee satisfaction and foster positive workplace relationships.<br>• Lead and manage the HR team by setting goals, providing mentorship, and ensuring alignment with business priorities.<br>• Offer guidance and resolve employee concerns through consultation, investigation, and policy review.<br>• Create and execute recruitment strategies to attract and retain top talent for the organization.<br>• Ensure consistent and fair application of company policies and employment practices.<br>• Collaborate with internal teams to design and deliver employee development programs that align with operational objectives.<br>• Review and maintain employee records for accuracy, approving necessary updates.<br>• Provide expertise in administering benefits, union contracts, and payroll systems.<br>• Partner with leadership to evaluate HR processes and improve organizational effectiveness.