We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information.<br>• Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively.<br>• Collaborate on additional call campaigns based on organizational priorities and needs.<br>• Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day.<br>• Offer a positive and welcoming first impression for inbound callers and online chat inquiries.<br>• Identify the caller’s requirements and ensure seamless transfers to the correct department or team.<br>• Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs.<br>• Share best practices and insights with team members to improve overall customer service.<br>• Perform administrative tasks as assigned, contributing to the smooth operation of the team.
<p>We are looking for a highly motivated Inside Sales Representative to join our team in Minneapolis, Minnesota. This Contract-to-Permanent position offers an exciting opportunity to engage with enterprise clients and contribute to our business development efforts. The ideal candidate will have a strong background in inside sales, B2B SaaS, and customer relationship management.</p><p><br></p><p>Responsibilities:</p><p>• Deliver compelling messages to promote effective business strategies, including planning, forecasting, modeling, and budgeting.</p><p>• Identify and follow up on leads with relevant experience, utilizing sales marketing techniques to establish rapport and build relationships.</p><p>• Conduct value-driven discussions with prospects to understand their needs and present tailored solutions.</p><p>• Collaborate with field sales teams to create and implement Account Based Sales Development strategies that target the right audience at the right time.</p><p>• Schedule initial meetings and product demonstrations for the direct sales team with enterprise clients worldwide.</p><p>• Meet and exceed weekly and monthly sales targets, including forecasts, call objectives, and other key performance metrics.</p><p>• Build and maintain a robust sales pipeline, ensuring consistent outreach and follow-up.</p><p>• Utilize Salesforce tools and platforms to manage customer data, track interactions, and optimize sales processes.</p>
<ul><li>Provide exceptional customer support through inbound and outbound communication channels, including phone, email, and live chat.</li><li>Resolve customer inquiries, complaints, and issues promptly and effectively to ensure high levels of satisfaction.</li><li>Maintain a positive and professional demeanor when interacting with clients and colleagues.</li><li>Update customer accounts and process orders, returns, or adjustments accurately using CRM systems.</li><li>Collaborate with other departments to address complex customer challenges and ensure seamless service delivery.</li><li>Identify opportunities to upsell products or services and educate customers on additional offerings.</li><li>Understand and adhere to company policies, procedures, and quality standards.</li><li>Track and document customer interactions to compile useful data for process improvements and reporting metrics.</li><li>Strive to meet or exceed performance targets in areas such as response time, resolution time, and customer satisfaction scores.</li><li>Adapt to new tools, technologies, and workflows as they evolve in the customer service operation.</li></ul><p><br></p>
We are looking for a motivated and personable Customer Service Representative to join our team in Eden Prairie, Minnesota. In this contract position, you will play a vital role in providing exceptional service and support to clients in a fast-paced call center environment. If you excel at building strong customer relationships and thrive in a dynamic setting, this opportunity may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by assisting both new and existing clients with their inquiries and transactions.<br>• Perform full-service banking transactions in adherence to legal requirements and company policies.<br>• Represent the organization with a friendly, proactive, and helpful demeanor during all customer interactions.<br>• Handle cash and daily transactions with precision and accuracy.<br>• Meet sales and referral targets by identifying customer needs and connecting them to relevant bank staff for additional products or services.<br>• Maintain prescribed limits for currency and coin while ensuring proper handling.<br>• Follow company security protocols and safeguard confidential client and bank information.<br>• Actively promote and cross-sell banking products and services to enhance client satisfaction and business growth.<br>• Utilize Office tools effectively to manage records and communication.
We are looking for a skilled Sr. Customer Service Representative to join our team in Eden Prairie, Minnesota. In this Contract-to-Permanent position, you will play a key role in addressing customer inquiries and ensuring a smooth and satisfying client experience. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving in a collaborative environment.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding orders with professionalism and accuracy.<br>• Investigate and resolve order-related issues by coordinating with internal departments such as logistics, billing, and warehousing.<br>• Maintain detailed and accurate records of customer interactions in the company’s CRM system.<br>• Escalate complex issues to senior team members or management for timely resolution.<br>• Proactively identify customer needs and recommend appropriate solutions or services to enhance their experience.<br>• Collaborate with internal teams to improve customer support processes and overall satisfaction.<br>• Meet or exceed key performance metrics, including response time, resolution rates, and customer satisfaction.<br>• Stay informed about company products, services, and policies to provide accurate and up-to-date information.<br>• Contribute to a supportive and collaborative team environment by sharing insights and suggestions for process improvements.
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
<p><strong>Job Overview:</strong></p><p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>We are looking for a <strong>PART TIME, OVERNIGHT</strong> Receptionist to join our team on a contract basis in Minneapolis, Minnesota. In this role, you will manage the reception area, deliver excellent customer service, and handle a variety of administrative tasks. This is a great opportunity to contribute to a welcoming and organized environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and maintain the reception area, ensuring it is clean and welcoming for visitors.</p><p>• Answer incoming calls promptly and courteously, addressing inquiries from residents and directing calls as needed.</p><p>• Monitor camera screens to ensure the safety and security of the premises.</p><p>• Assist residents in contacting appropriate services or individuals as requested.</p><p>• Provide courteous and efficient support to independent homeowners and members of the community.</p><p>• Operate a multi-line phone system to manage incoming calls effectively.</p><p>• Remain attentive and responsive while performing duties, even during quieter periods.</p><p>• Communicate effectively with team members and residents to address any concerns or issues.</p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>Pay rate is 15.50</p><p>Training is for 2 weeks. Training time is 8:00am-4:30pm CST. Monday- Friday.</p><p><br></p><p>Description/Job Duties:</p><p>- Indexing agent : data entry; they are grabbing the fax images that are received from their providers and are looking for specific information; don't need to read everything but needs to be able to identify the members information, provider, medication they are requesting, any sense of urgency</p><p>- Some type of pharmacy background</p><p>- Entering drug information, identifying syringe, capsule, tablet</p><p>- Outbound calls: dual trained position, if there is no work for the day will be trained in outbound calls to make phone calls but ideally they won't really use them to do the calls; might be an</p><p>hour once per month; would be calling out to let them know the results of the prior authorization if it was approved or denied; just on the drug piece</p><p>- Have metrics per day and per hour: set them up with a glide path which is 8 weeks so slowly; in total 30 cases per hour; training is 2.5 weeks and then glid</p><p><br></p><p>Primary Responsibilities:</p><p>Sort electronic copies of incoming fax transmittals and index them into the appropriate Prior Authorization System PAS workbaskets</p><p>Research and identifying member provider and drug information across multiple computer systems</p><p>Review Incoming PA faxes and initiate coverage determination requests in a timely manner within SLA</p><p>Perform outbound calls to Providers and/or Members to obtain additional information to resolve Prior Authorization cases. Perform outbound call to Providers and/or to inform them of the outcome of Prior Authorization cases.</p><p><br></p><p>Additional Responsibilities:</p><p>Navigate across multiple computer systems to identify information needed for outbound calls to members/providers.</p><p>Make outgoing calls as needed to provide information on prior authorization case outcome follow-up or consultation such as prior authorization requirements appeals etc.</p><p>Educate members / guardians providers pharmacy staff on procedures to avoid compliance risk.</p><p>Meet departmental established performance expectations and working independently to complete tasks in a timely manner.</p><p>May include processing member prior authorizations through various computer systems ensuring the accuracy of all data and updating as necessary.</p><p>May take incoming calls from members or providers and apply benefit plan criteria in making decisions approvals / denials or recommendations clarify and explain pharmaceutical benefits and procedures.</p><p>May partner with others to gather additional information and / or to interpret clinical guidelines act as a resource for others</p><p>Incumbents typically are not licensed pharmacy technicians.</p><p>May include licensed pharmacy technicians doing non-technician work</p><p>*Training is for 2 weeks. Training time is 8:00am-5:00pm CST. Monday- Friday. This training time is subject to change</p><p>*Candidate will work 5 days a week which may or may not include a weekend days.</p><p>*Candidate must have their own home internet access/VPN internet can be hard wired with Ethernet cord</p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
We are looking for a detail-oriented Collections Specialist to join our team in Eagan, Minnesota. In this long-term contract role, you will play a key part in managing account receivables and ensuring timely resolution of payment issues. If you excel in communication and have a strong understanding of collection processes, this position offers a rewarding opportunity to contribute to our success.<br><br>Responsibilities:<br>• Monitor and manage accounts receivable to ensure timely collection of outstanding balances.<br>• Communicate with clients to address payment discrepancies and negotiate resolutions.<br>• Implement and maintain effective collection strategies to minimize overdue accounts.<br>• Prepare regular reports on collection activities and account statuses.<br>• Collaborate with internal teams to resolve invoicing or billing issues.<br>• Review and analyze account histories to identify patterns and recommend improvements.<br>• Adhere to company policies while handling sensitive financial information.<br>• Provide exceptional customer service while maintaining professionalism during collections.<br>• Stay updated on industry best practices and regulatory requirements related to collections.
<p>We are looking for a friendly and organized Receptionist to join a great law firm in the South Metro, Twin Cities, Minnesota. In this role, you will serve as the first point of contact for visitors and callers, ensuring accurate and efficient communication. Your ability to manage multiple tasks simultaneously will help maintain a smooth and welcoming office environment.</p><p><br></p><p>On-site 5 days/week.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls using a multi-line phone system, providing accurate information and transferring calls as needed.</p><p>• Manage inbound inquiries with attention to detail and efficiency.</p><p>• Maintain a clean and organized reception area to create a welcoming atmosphere.</p><p>• Assist with administrative tasks, such as filing, data entry, and scheduling appointments.</p><p>• Coordinate incoming and outgoing mail and deliveries.</p><p>• Provide support to other departments as required.</p><p>• Ensure office supplies are stocked and organized.</p><p>• Uphold company policies and procedures in all interactions.</p><p>• Address any immediate issues or concerns raised by visitors or staff.</p>
We are looking for a detail-oriented and organized Receptionist to join our team in Bloomington, Minnesota. In this contract role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and a welcoming environment. This position is ideal for someone who is meticulous, personable, and excels in managing multi-line phone systems.<br><br>Responsibilities:<br>• Greet and assist visitors with a friendly and courteous demeanor.<br>• Manage a multi-line phone system, ensuring prompt and accurate handling of inbound calls.<br>• Direct calls to the appropriate departments or individuals using a switchboard system.<br>• Maintain an organized and clean reception area to uphold a positive company image.<br>• Provide general administrative support to various teams as needed.<br>• Track and document visitor logs and incoming calls for record-keeping purposes.<br>• Respond to inquiries with clarity and attentiveness, ensuring all questions are addressed.<br>• Coordinate with internal staff to streamline communication and improve workflow.<br>• Handle part-time receptionist duties with efficiency and reliability.
<ul><li>Greet and welcome visitors and clients in a professional and friendly manner, creating a positive first impression.</li><li>Answer, screen, and direct incoming phone calls using a multi-line phone system, taking detailed messages when necessary.</li><li>Maintain the reception area, ensuring it is clean, organized, and presentable for visitors and staff.</li><li>Manage the scheduling and coordination of appointments, meetings, and conference room reservations.</li><li>Assist with general administrative tasks such as data entry, filing, and handling correspondence.</li><li>Receive and sort incoming mail and deliveries and ensure outgoing mail is prepared for shipment.</li><li>Provide accurate information to visitors, clients, and employees about company services, events, or processes as needed.</li><li>Collaborate with team members to ensure seamless communication and efficient front desk operations.</li><li>Monitor and restock office supplies in the reception area or alert relevant departments about necessary orders.</li><li>Maintain confidentiality and adhere to company policies, particularly when handling sensitive or proprietary information.</li></ul><p><br></p>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul>
We are looking for a dedicated Receptionist to serve as the welcoming face of our organization in Bloomington, Minnesota. This role is ideal for someone with strong organizational skills and the ability to manage both administrative and front desk duties efficiently. You will play a key role in ensuring smooth day-to-day operations while delivering exceptional service to visitors and internal teams.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a positive and attentive experience.<br>• Answer and direct incoming phone calls promptly and accurately.<br>• Perform data entry tasks to maintain accurate and up-to-date records.<br>• Process invoices with attention to detail and accuracy.<br>• Coordinate front desk operations to maintain an organized and efficient workspace.<br>• Manage incoming and outgoing correspondence, including emails and mail.<br>• Assist with scheduling appointments and maintaining calendars for team members.<br>• Support administrative tasks as needed to ensure smooth office operations.<br>• Uphold a clean and organized reception area at all times.
We are looking for a detail-oriented and proactive Collections Specialist to join our services team in Minneapolis, Minnesota. This role is centered on delivering exceptional client service while managing financial processes and ensuring the efficient handling of accounts receivable. The ideal candidate will thrive in a collaborative environment and possess strong organizational and analytical skills.<br><br>Responsibilities:<br>• Conduct credit evaluations for new client intake and secure approval for credit relationships.<br>• Develop and implement monitoring systems and generate detailed reports for accounts receivable and client financial data.<br>• Collaborate with attorneys to assess accounts receivable and establish tailored action plans for each client.<br>• Document collection efforts and follow-up activities in the firm's accounting system.<br>• Process discounted accounts receivable transactions in compliance with established policies.<br>• Prepare and distribute monthly accounts receivable statements and client communication regarding collections.<br>• Provide regular updates on financial statuses to office leadership and partners.<br>• Investigate unallocated credits or payments and coordinate resolutions for accurate account reconciliation.<br>• Manage routine reviews and resolutions of dormant trust accounts to ensure compliance.<br>• Process client refunds by preparing necessary approvals and submitting them to accounts payable.
<p>We are looking for a skilled Business Systems Analyst to join our team on a long-term contract based in Minneapolis, Minnesota. This position focuses on vendor management system support, data analysis, and process optimization to enhance workforce management. The ideal candidate will bring global expertise, strong analytical skills, and a collaborative mindset to support system updates, reporting, training, and stakeholder engagement.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and ensure the accuracy of data within the vendor management system.</p><p>• Troubleshoot and resolve system issues while escalating complex problems appropriately.</p><p>• Analyze system data to identify trends, enhance vendor performance, and improve compliance.</p><p>• Develop and maintain actionable dashboards and reports to monitor key workforce metrics.</p><p>• Provide training and support to users on system functionality and best practices.</p><p>• Facilitate vendor setup and integration with financial systems for global locations.</p><p>• Collaborate with vendors and resource managers to manage updates and provide system support.</p><p>• Conduct audits to ensure data integrity and compliance within the system.</p><p>• Recommend and implement process improvements to streamline workflows and increase efficiency.</p><p>• Validate invoices and assist in resolving discrepancies to ensure accurate payment processing.</p>
