We are looking for a dedicated Medical Front Desk Specialist to join our team on a contract basis in Minneapolis, Minnesota. In this role, you will be the first point of contact for patients, ensuring a seamless and welcoming experience while supporting administrative operations. Your attention to detail and ability to multitask will contribute to the efficient functioning of the medical office.<br><br>Responsibilities:<br>• Welcome and check in patients with a friendly and detail-oriented demeanor.<br>• Schedule, confirm, and modify patient appointments as needed.<br>• Verify insurance details and collect essential documentation for patient records.<br>• Handle patient registration, intake forms, and consent paperwork accurately.<br>• Process payments, including co-pays, and provide receipts to patients.<br>• Maintain strict patient confidentiality in adherence to organizational and regulatory standards.<br>• Facilitate communication between patients, healthcare providers, and clinical staff.<br>• Manage front desk tasks such as filing, scanning documents, and keeping records organized.<br>• Ensure the waiting area remains clean, inviting, and well-organized.
We are looking for an Admissions Representative to join our team in Minneapolis, Minnesota, on a long-term contract basis. In this role, you will play a vital part in ensuring the efficient operation of admissions processes and delivering exceptional service to applicants and learners. This position offers an opportunity to contribute to both production tasks and non-production initiatives that enhance quality, cycle times, and overall user experience in a dynamic higher education environment.<br><br>Responsibilities:<br>• Achieve and maintain production goals by delivering high-quality outcomes within established timelines.<br>• Develop a comprehensive understanding of workflows across the department and cross-train in areas outside your primary expertise.<br>• Address escalations and resolve issues impacting applicants and learners while identifying systemic improvements.<br>• Support training efforts by serving as a subject matter expert or trainer, collaborating with stakeholders to enhance team capabilities.<br>• Partner with various departments to identify and implement process improvements that optimize efficiency and user experience.<br>• Participate in continuous improvement projects to reduce cycle times and enhance operational stability.<br>• Conduct quality assurance activities to detect and resolve process defects and improve individual and team performance.<br>• Manage knowledge systems and documentation, ensuring staff and partner teams have access to accurate and up-to-date resources.<br>• Act as a subject matter expert on enterprise initiatives and team projects, contributing insights and expertise.<br>• Engage in development opportunities to strengthen skills in leadership, data analytics, communication, and operational management.
