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5 results for Help Desk Support Manager in Minneapolis, MN

Help Desk/Desktop Support Analyst

Mendota Heights, MN
onsite
Temporary to Hire
20.5865 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in a primarily Mac-based environment in Mendota Heights, Minnesota. Looking for someone who enjoys solving day-to-day technology issues, supporting end users with professionalism, and keeping service requests moving efficiently. The role offers the opportunity to handle a steady stream of support needs while contributing to a reliable and positive user experience. Responsibilities:• Provide timely support for end-user technical issues involving hardware, software, login access, and general desktop functionality while managing a consistent daily ticket workload.• Troubleshoot and resolve problems across macOS devices, with additional support for Windows-based systems and standard business applications as needed.• Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and helping ensure employees have the access they need.• Maintain accurate service records by documenting incidents, solutions, and repeatable processes within the ticketing platform.• Route more advanced or specialized issues to the appropriate internal teams and follow through to support resolution.• Deliver clear, customer-focused communication to users while balancing priorities in a fast-paced help desk setting.
2026-05-26T00:00:00Z

Help Desk Analyst I

Eden Prairie, MN
onsite
Temporary / Contract
25 - 31 USD / Hourly
We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization. Responsibilities:• Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.• Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.• Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.• Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.• Document incidents, resolutions, and recurring problems clearly to improve team knowledge resources and support consistency.• Assist with application rollouts and other IT service changes by addressing user questions and resolving adoption issues.• Collaborate with internal service desk and field support teams to escalate complex problems and maintain service levels.• Deliver onsite support five days per week while managing ticket volume in a high-demand, customer-facing environment.
2026-06-04T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-06-01T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-05-27T00:00:00Z

Application Support Engineer

Bayport, MN
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an Application Support Engineer to support essential manufacturing systems and business applications. This Long-term Contract position focuses on maintaining stable day-to-day operations, addressing technical issues quickly, and helping teams keep integrated platforms running efficiently. The ideal person is someone that can think of terms of root cause, not just resolution, uses SQL, Postman, and Splunk, and can work across application layer, identity layer and integration layer. The person in this role will work closely with both technical and business partners to investigate incidents, improve reliability, and strengthen overall system performance. Responsibilities:• Handle application support requests from intake through resolution, ensuring each issue is thoroughly documented and progressed in a timely manner.• Watch system activity and log-based alerts, respond to operational risks, and take corrective steps before they affect users or critical processes.• Review operational reports to spot exceptions, synchronization gaps, and pending items, then resolve underlying issues to maintain steady performance.• Verify failed file transactions, reprocess data when needed, and protect the accuracy and continuity of connected workflows.• Collaborate with internal technology teams and business stakeholders to diagnose integration problems and reduce recurring service disruptions.• Contribute to Agile team routines by sharing status updates, discussing priorities, and supporting planning, review, and retrospective activities.• Use API and testing tools to validate transactions, restart workflows, and investigate issues tied to data movement or missing system activity.• Reproduce production defects in non-production environments and prepare detailed findings that help accelerate troubleshooting and correction.• Create well-structured defect tickets in Jira that clearly explain business impact, likely causes, and proposed next steps for resolution.• Identify trends across repeat incidents and recommend process or technical improvements that increase platform stability and user experience.
2026-06-01T00:00:00Z