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3 results for Help Desk Support Manager in Minneapolis, MN
- Maple Lake, MN
- onsite
- Permanent
- 55000 - 65000 USD / Yearly
- <p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.</p><p>• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.</p><p>• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.</p><p>• Address and resolve hardware and software issues through effective troubleshooting strategies.</p><p>• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.</p><p>• Administer Active Directory accounts and permissions, supporting user access control.</p><p>• Assist in managing PC hardware and peripherals, ensuring optimal performance.</p><p>• Deliver exceptional customer service while effectively communicating solutions to users.</p><p>• Document technical procedures and solutions to maintain a knowledge base for the team.</p>
- 2026-02-28T00:00:00Z
- Eden Prairie, MN
- onsite
- Temporary
- 24 - 35 USD / Hourly
- <p>The IT Support Specialist provides on‑site technical support for a key facility in Eden Prairie. </p><p><br></p><p>Essential Functions</p><p>• Provide technical support for end users in person, over the phone, and via remote tools</p><p>• Deliver hands‑on support for shop floor and operational technology equipment</p><p>• Resolve issues directly or escalate following defined processes</p><p>• Install, configure, and maintain hardware and software on IT and shop floor equipment</p><p>• Troubleshoot and escalate general hardware and software issues</p><p>• Image and enroll PCs according to corporate standards</p><p>• Perform basic Active Directory tasks such as password resets</p><p>• Provide training to end users on hardware and software</p><p>• Set up new employee PCs and support onboarding activities</p><p>• Manage Windows security settings and local vulnerabilities, act as onsite contact for cyber incident remediation</p><p>• Purchase and provision IT supplies as needed</p><p>• Assist users with local data backups</p><p>• Participate in IT audits and provide required documentation</p><p>• Work with third‑party vendors for proof‑of‑concepts, procurement, and issue resolution</p><p>• Provide remote‑hands support to regional and global level 2 and level 3 Infrastructure and Network Engineers</p><p><br></p><p><br></p>
- 2026-03-04T00:00:00Z
- Plymouth, MN
- onsite
- Temporary
- 35.15 - 40.7 USD / Hourly
- <p>We are looking for an experienced Senior Desktop Support Analyst to join our team in Plymouth, Minnesota. This long-term contract position involves addressing complex technical issues, mentoring team members, and playing a key role in optimizing IT systems. The ideal candidate will have significant hands-on experience in IT support and a passion for delivering effective solutions in a service-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and resolve escalated technical issues across systems, devices, and networks.</p><p>• Conduct root cause analysis on recurring problems and implement permanent solutions to improve system reliability.</p><p>• Mentor and guide entry level team members by sharing knowledge, refining procedures, and leading training sessions.</p><p>• Lead IT projects, including planning and executing deployments of new technologies and managing task forces to ensure successful outcomes.</p><p>• Collaborate with cross-functional teams to optimize systems and enhance overall performance.</p><p>• Administer and monitor IT systems, including servers, networks, and cloud services, to identify areas for improvement.</p><p>• Act as a liaison between support teams and other IT functions, ensuring seamless communication and issue resolution.</p><p>• Develop and maintain technical documentation, ensuring accuracy and accessibility for the team.</p><p>• Coordinate with external vendors to resolve complex issues when necessary.</p>
- 2026-03-04T00:00:00Z