<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact for technical support, assisting users with a variety of hardware, software, and system-related issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.<br><br>Responsibilities:<br>• Deliver outstanding technical support and customer service to end users, ensuring timely resolution of issues.<br>• Diagnose and resolve hardware and software problems involving desktops, laptops, printers, and other peripheral devices.<br>• Maintain detailed records of user inquiries and solutions within the helpdesk ticketing system.<br>• Escalate unresolved or complex technical problems to senior team members when necessary.<br>• Manage user accounts by provisioning and deprovisioning access as required.<br>• Support remote desktop users to troubleshoot connectivity and performance issues.<br>• Collaborate with team members to ensure consistent and efficient problem-solving processes.<br>• Assist with the setup and maintenance of Apple and Windows devices within the organization.<br>• Utilize expertise in Cisco and Citrix technologies to address network and application issues.
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>We are looking for dedicated Support Desk Technicians to join our client in the west, Minnesota metro for a variety of shifts. In this long-term contract position, you will play a crucial role in providing exceptional customer support while handling technical inquiries and administrative tasks. Responsibilities:</p><ul><li>Deliver outstanding customer service by addressing technical concerns and resolving issues promptly.</li><li>Create and manage tickets within the system to ensure accurate tracking of customer inquiries.</li><li>Schedule and coordinate meetings as necessary to facilitate project tasks and communications.</li><li>Perform data entry tasks and update customer profiles to maintain accurate records.</li><li>Provide basic troubleshooting support for hardware and software issues.</li><li>Handle inbound telephone calls and manage multi-line phone systems efficiently.</li><li>Collaborate with team members to ensure smooth execution of daily operations.</li><li>Maintain an attentive and courteous demeanor in all customer interactions.</li></ul>
We are looking for a meticulous Administrative Assistant/Executive Assistant to provide comprehensive support to executive-level staff and office operations. This role involves managing communication, organizing information, and performing essential clerical tasks to ensure seamless day-to-day functionality. As a long-term contract position located in Eagan, Minnesota, this opportunity is ideal for candidates who excel in multitasking and thrive in dynamic environments.<br><br>Responsibilities:<br>• Coordinate and manage schedules, meetings, and appointments for executive staff.<br>• Prepare, edit, and distribute correspondence, reports, and presentations using Microsoft Word, Excel, and PowerPoint.<br>• Conduct research and compile data to support decision-making and project planning.<br>• Handle sensitive information with confidentiality and maintain organized records.<br>• Respond to inquiries and information requests in an efficient and timely manner.<br>• Manage office supplies and equipment, ensuring smooth daily operations.<br>• Perform clerical duties such as photocopying, scanning, and distributing faxes.<br>• Assist with financial tasks including basic bookkeeping, preparing invoices, and tracking expenses.<br>• Act as a liaison between executives and other staff, facilitating effective communication.<br>• Maintain accurate and up-to-date records for correspondence and office management.
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are seeking a Technical Support Specialist to provide hands-on support for both iPads and the Learning Management System (LMS). This role is ideal for someone with strong technical aptitude, a customer service mindset, and the ability to manage multiple systems and priorities in a fast-paced environment.</p><p> </p><p> </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support for systems and applications.</li><li>Troubleshoot and resolve issues related to iPads and LMS platforms (login issues, course tracking, completion failures).</li><li>Administer Mobile Device Management (MDM) software (e.g., Workspace ONE, Apple Business Manager).</li><li>Ensure accurate and timely synchronization of digital content across personal devices and the web portal.</li><li>Respond to user inquiries via phone and email; provide walkthroughs and technical guidance.</li><li>Audit devices to ensure current content and application versions.</li><li>Create and distribute compliance reports (daily, weekly, monthly).</li><li>Ship and prepare iPads for new onboarding; assist with setup and application installation.</li></ul><p><br></p><p><br></p>
<p>We are looking for a proactive and resourceful PC Technician to join our team in Minneapolis, Minnesota. This is a long-term contract opportunity within the printing and publishing industry, offering a dynamic environment where priorities can shift quickly. The ideal candidate will provide exceptional technical support for hardware, software, and connectivity issues while working onsite Monday through Thursday and remote on Friday. </p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support for Windows 11 systems and occasional Mac OS devices, ensuring smooth functionality across the organization.</p><p>• Manage hardware installations, upgrades, and replacements, including Dell Latitude laptops, monitors, and peripherals.</p><p>• Provide support for Office 365 accounts, troubleshooting issues and addressing user needs effectively.</p><p>• Resolve printer and network connectivity issues, ensuring minimal disruption to workflows.</p><p>• Set up workstations for new hires, including physical tasks such as moving and installing equipment.</p><p>• Research and resolve complex technical problems with a driven, solutions-oriented approach.</p><p>• Collaborate with employees at all organizational levels to address technical concerns and deliver exceptional service.</p><p>• Assist with minimal support for Apple devices, including iPads and MacBook Pros.</p><p>• Adapt quickly to changing priorities and tasks, maintaining a positive and outgoing attitude.</p><p>• Participate in team initiatives, including Dynamics rollout, to enhance workplace efficiency.</p>
<p>We are looking for an experienced Database Technology Manager to lead the design, development, and integration of data systems in a manufacturing environment. This role will focus on managing a small team of developers, ensuring seamless data flow between systems, and delivering high-quality analytics solutions. Based in Saint Paul, Minnesota, this position offers the opportunity to work with cutting-edge technologies to support business operations and decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor a team of developers responsible for integrating internal and third-party systems.</p><p>• Organize and delegate development tasks to ensure timely delivery of effective solutions.</p><p>• Oversee the architecture, implementation, and maintenance of the company's DataMart using advanced Azure services.</p><p>• Monitor and optimize data pipelines in Azure Data Factory to guarantee data accuracy and efficiency.</p><p>• Drive integration efforts to ensure consistent and complete financial and operational data.</p><p>• Develop and maintain Power BI dashboards, datasets, and reports to support various business units.</p><p>• Guide automation efforts by creating scripts and utilities using languages such as C#, PowerShell, JavaScript, and Python.</p><p>• Establish and enforce data governance standards, including documentation and quality control processes.</p><p>• Collaborate with IT security teams to maintain data access controls and compliance standards.</p><p>• Partner with business units to translate their needs into technical solutions and provide training on analytics tools. </p>
