<p>I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at 612-429-6736. </p><p><br></p><p>Position Responsibilities:</p><p>• Take initial telephone inquiries and troubleshoot hardware, software, or network problems</p><p>• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly</p><p>• Document all customer interaction with high attention to detail and accuracy</p><p>• Update all tickets according to Service Level Agreements (SLA)</p><p>• Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management</p><p>• Recognize and escalate more difficult problems</p><p>• Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements</p><p>• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy</p><p>• Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.</p><p>• Maintain professional, quality interactions with customers at all times</p><p>• Work as an effective team member with the team, partners and internal staff</p><p>• Other duties as assigned</p><p><br></p><p>What You Bring:</p><p>• Experience in a technical support or customer service role preferred</p><p>• Bachelor’s degree, technical degree or certifications preferred</p><p>• Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies</p><p>• Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware</p><p>• Energetic, self-starting mentality with value placed on integrity</p><p>• Ability to work as an effective team member with the team, partners and internal staff</p><p>• Strong English communication skills, both written and verbal</p><p>• Ability and desire to learn new technologies as mutually defined</p><p>• Ability to prioritize multiple tasks, anticipate situations, and take quick action</p><p>• Typing speed of 40 words per minute or faster</p><p><br></p><p>Physical Demands:</p><p>• This position requires sitting at a computer for extended periods of time and some light lifting as needed</p><p><br></p><p>Work Environment:</p><p>• While performing the duties of this position, the employee will be required to work in a standard office setting</p>
We are looking for a motivated and detail-oriented individual to join a well-established firm in Saint Louis Park, Minnesota. This is an excellent opportunity for individuals with a strong background in tax preparation who are eager to advance their career. The role is fully on-site and offers the potential for growth into leadership positions such as Manager or Partner.<br><br>Responsibilities:<br>• Prepare and review partnership, individual, and S-Corp tax returns with accuracy and attention to detail.<br>• Collaborate with colleagues to ensure compliance with tax regulations and identify opportunities for tax planning.<br>• Utilize QuickBooks Online and CaseWare to manage financial data and streamline reporting processes.<br>• Provide support during audits and assist in resolving tax-related issues.<br>• Maintain up-to-date knowledge of tax laws and apply them effectively to client cases.<br>• Build and maintain strong relationships with clients to understand their unique tax needs.<br>• Work closely with senior staff to develop strategies for business growth and client retention.<br>• Contribute to the firm's success by participating in team meetings and sharing insights.<br>• Assist in mentoring entry-level staff and fostering a collaborative work environment.
<p>We are looking for an experienced and resourceful Desktop Support Analyst to join our team. The ideal candidate will bring a strong background in Microsoft technologies, excellent problem-solving abilities, and the capability to work independently while contributing to a collaborative team environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for desktop systems, including troubleshooting and resolving hardware and software issues.</p><p>• Maintain and update documentation in the organization's knowledge base to ensure accuracy and accessibility of support resources.</p><p>• Manage and support Microsoft 365 applications, Teams, and Active Directory operations.</p><p>• Perform installation, configuration, and maintenance of Dell hardware and other devices, including warranty-related tasks as needed.</p><p>• Utilize tools like Microsoft SCCM and AirWatch for device management and deployment.</p><p>• Assist with mobile device management, ensuring seamless integration and functionality.</p><p>• Support Windows 11 systems, ensuring optimal performance and compatibility.</p><p>• Collaborate with team members to identify and implement solutions for complex technical issues.</p>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
Power Platform Developer – Contract Role <br> Role Overview: Lead the development and implementation of solutions using Microsoft Power Platform technologies. Translate business requirements into scalable, efficient applications and workflows. Mentor and guide a small team of developers working primarily with Power Apps, Power Automate, and Power BI. Key Responsibilities: Development Leadership: Provide technical direction and day-to-day oversight for Power Platform development efforts. Conduct code reviews and offer feedback to maintain high-quality standards. Promote a collaborative team culture focused on continuous learning and improvement. Support entry level developers through coaching and technical mentorship. Solution Design & Implementation: Manage full lifecycle development of Power Platform projects, from requirements gathering to deployment. Collaborate with stakeholders to define business needs and deliver tailored solutions. Design and build data models, ETL processes, and reporting tools using Microsoft technologies. Ensure robust data governance, including integrity, security, and availability. Technical Expertise: Apply best practices in software development and data management. Troubleshoot and resolve complex technical issues efficiently. Stay current with emerging Power Platform features and integrate them into development processes.
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are seeking a detail-oriented and proactive Legal Administrative Assistant to support an Intellectual Property Litigation team. This role requires a high level of organization, discretion, and the ability to manage multiple priorities in a fast-paced legal environment. The ideal candidate will have experience in litigation support, particularly in intellectual property matters, and will be comfortable working with attorneys, clients, and court personnel.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative support to attorneys in the Intellectual Property Litigation group.</li><li>Prepare, format, and proofread legal documents including pleadings, motions, and correspondence.</li><li>Manage and maintain case files, including electronic filing systems and document management platforms.</li><li>Coordinate and schedule meetings, depositions, court appearances, and travel arrangements.</li><li>Assist with docketing and calendaring deadlines, ensuring compliance with court rules and procedures.</li><li>Handle e-filing in federal and state courts, including PACER and other court portals.</li><li>Communicate professionally with clients, opposing counsel, and court staff.</li><li>Process billing and expense reports, and assist with time entry and tracking.</li><li>Support trial preparation including organizing exhibits, coordinating logistics, and assisting with binders and presentations.</li></ul><p><br></p>
<p>Wi-Fi Traveling Support Technician</p><p><br></p><p>In this role, you will be part of a network standardization initiative across the country.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Wi-Fi Coordination</p><ul><li>Support Wi-Fi upgrades and cutovers across multiple sites.</li><li>Weekend coordination may be required if plant schedules conflict.</li><li>Collaborate with local cabling vendors (electricians or low-voltage techs); default to site-preferred vendors, with NDI as backup.</li><li>Work can be done remotely via VPN or on-site.</li><li>Wireless work involves coordination—leveraging predictive analysis and floor plans provided by the company.</li></ul><p>Closet Cleanup </p><ul><li>Partner with cabling vendors to clean up network closets.</li><li>Understand and implement network standards.</li><li>Scan networks before and after cleanup to ensure functionality.</li><li>Collaborate with Plant Engineers for switch management and redesign.</li><li>May involve weekend work and travel; safety gear required for high-voltage areas.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>We are looking for an experienced Epicor Application Specialist to join our team. In this role, you will oversee the implementation, maintenance, and optimization of the Epicor ERP system across our manufacturing operations. The ideal candidate will collaborate with stakeholders to ensure system alignment with business objectives, improve efficiency, and support continuous improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and design business processes within the Epicor ERP system to enhance efficiency and ensure data accuracy across manufacturing, inventory, supply chain, and finance.</p><p>• Configure, maintain, and support various Epicor modules, including manufacturing, inventory management, supply chain, finance, and customer service.</p><p>• Develop and customize BAQs, reports, dashboards, BPMs, and data directives to improve data visibility and system functionality.</p><p>• Facilitate integration and data workflows between Epicor and other business systems to ensure seamless operations.</p><p>• Provide comprehensive training and documentation to end-users on Epicor processes and best practices.</p><p>• Troubleshoot and resolve technical and functional issues related to Epicor ERP, collaborating with IT and business teams.</p><p>• Participate in project teams for new Epicor module rollouts or system upgrades, ensuring smooth implementation and user adoption.</p><p>• Stay informed about Epicor updates and industry trends to recommend system improvements.</p><p>• Support continuous improvement efforts by identifying opportunities for process enhancement and operational efficiency.</p>
<p>Are you a motivated and detail-oriented individual looking to launch your career in finance and accounting? Robert Half is currently seeking an <strong>Entry-Level Accounts Receivable Specialist</strong> to join a dynamic and thriving team. This is your chance to gain hands-on experience in a fast-paced environment and set the foundation for a successful career in accounting and finance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process incoming payments in compliance with financial policies and procedures.</li><li>Generate invoices, account statements, and other financial documents accurately and timely.</li><li>Reconcile accounts to ensure all payments are accounted for and properly posted.</li><li>Communicate with clients to inquire about payment status and resolve discrepancies.</li><li>Assist with month-end closing activities.</li><li>Provide administrative support to the accounting department as needed.</li><li>Ensure compliance with company policies and relevant accounting standards.</li></ul><p><br></p><p><br></p>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul><p><br></p>
<p><strong>About Us:</strong></p><p>We are a dynamic law firm providing legal services to financial institutions, creditors, debt collectors, debt buyers, and attorneys, ensuring compliance with state and federal laws. Our team is committed to fostering a collaborative, supportive, and respectful work environment where growth is encouraged.</p><p><strong>Why Join?</strong></p><ul><li><em>Hybrid Schedule</em>: Work in-office Tuesdays, Wednesdays, and Thursdays, with flexible office hours available.</li><li><em>Competitive Benefits</em>:</li><li>Health insurance </li><li>Dental insurance </li><li>401(k) with employer match.</li><li>Paid time off and holidays</li></ul><p><br></p>
<p>We are looking for an organized and detail-oriented Member Services Coordinator to join our team in Edina, Minnesota. In this role, you will play a critical part in ensuring members have access to high-quality educational experiences that support their growth and licensure. This position also focuses on maintaining accurate member records and contributing to departmental success through administrative, data management tasks and membership inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate educational programs to ensure members meet licensure requirements and achieve success.</p><p>• Foster strong relationships with members by promoting the benefits and services of membership.</p><p>• Manage and maintain accurate member data to support organizational goals.</p><p>• Perform administrative duties, including preparation and follow-up for programming events.</p><p>• Handle membership data entry, reporting, and documentation with precision.</p><p>• Provide high level support to members, visitors, and guests </p><p>• Support the team in creating a collaborative and respectful work environment.</p><p>• Ensure adherence to organizational operating principles and practices.</p><p>• Utilize tools like Microsoft Excel to streamline reporting and data management processes.</p>
<p>We are looking for an experienced Epicor ERP Integration Manager. In this role, you will lead the design, development, and maintenance of integrations between Epicor ERP systems and external platforms, ensuring efficient and seamless data exchange. </p><p><br></p><p>Responsibilities:</p><p>• Design, develop, test, and implement integrations between Epicor ERP systems (Epicor 10 or later) and third-party platforms using RESTful APIs and structured data formats.</p><p>• Collaborate with stakeholders to gather requirements, define technical specifications, and translate business needs into scalable integration solutions.</p><p>• Develop and maintain customizations, business process management (BPMs), and Epicor extension logic to support data flows and external connectivity.</p><p>• Ensure real-time or batch-based data synchronization with external systems, such as financial platforms, using Epicor tools and custom scripting.</p><p>• Document integration processes, prepare test data, and implement effective error-handling and debugging strategies.</p><p>• Support business unit migrations to Epicor, aligning integration points and optimizing business process touchpoints.</p><p>• Provide technical guidance and training to internal teams on Epicor APIs, integration strategies, and data architecture.</p><p>• Troubleshoot and resolve issues related to system integrations, ensuring reliability and performance.</p><p>• Collaborate on cross-functional IT initiatives to enhance enterprise-wide integration capabilities.</p>
We are looking for a detail-oriented Entry Specialist to join our team on a contract basis in Plymouth, Minnesota. In this role, you will play a key part in ensuring the accuracy and efficiency of data entry tasks while maintaining a high level of professionalism. This position is ideal for someone with strong typing skills and a keen eye for precision.<br><br>Responsibilities:<br>• Accurately input and update numeric and textual data into various computer systems and databases.<br>• Perform quality checks to ensure the integrity and accuracy of entered information.<br>• Organize and manage data files to maintain accessibility and order.<br>• Collaborate with team members to resolve discrepancies and improve data workflows.<br>• Adhere to company standards and protocols for data entry processes.<br>• Meet daily and weekly productivity targets while maintaining high accuracy.<br>• Assist in generating reports and summaries based on entered data.<br>• Stay updated with system changes and software updates to enhance efficiency.<br>• Provide support in administrative tasks related to data management.
We are looking for a Senior AEM Developer to join our team on a contract basis in Minneapolis, Minnesota. This role will involve supporting enterprise-level Adobe Experience Manager (AEM) Cloud Service implementations, ensuring technical integration, and assisting in user acceptance testing. If you thrive in fast-paced environments and excel in debugging, QA, and collaboration, this position offers a great opportunity to contribute to high-stakes projects.<br><br>Responsibilities:<br>• Collaborate with the Senior Systems Architect and Technical Lead to oversee the user acceptance testing phase and ensure successful technical integration.<br>• Provide hands-on support for enterprise-grade Adobe Experience Manager (AEM) Cloud Service implementations, with a focus on Sites.<br>• Assist in reviewing test cases, triaging defects, validating fixes, and coordinating with internal teams and external development partners.<br>• Debug and resolve frontend and backend issues, addressing authoring environment quirks and permissions or configuration challenges.<br>• Act as a liaison between development teams, QA personnel, and business stakeholders to ensure smooth communication and issue resolution.<br>• Utilize strong communication skills to articulate technical issues clearly and escalate or unblock problems promptly.<br>• Support CI/CD pipeline processes and configurations related to AEM Cloud.<br>• Contribute to the configuration and optimization of Dispatcher setups.<br>• Provide input on Agile workflows, Jira processes, and issue tracking mechanisms.<br>• Assist in triaging basic frontend issues involving HTML, CSS, and JavaScript.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
We are looking for a meticulous and dependable Data Entry Clerk to join our team on a short-term contract basis in Eden Prairie, Minnesota. This two-week position requires exceptional attention to detail, strong computer skills, and the ability to work efficiently under deadlines. If you excel at maintaining data accuracy and organization, we encourage you to apply.<br><br>Responsibilities:<br>• Accurately input and update data into spreadsheets, databases, and internal systems.<br>• Verify data for accuracy and completeness, correcting errors as necessary.<br>• Ensure the confidentiality and security of sensitive information.<br>• Conduct routine quality checks to maintain data consistency and integrity.<br>• Organize and manage both electronic and physical files to support workflow.<br>• Collaborate with team members to address data discrepancies and provide updates.<br>• Complete assigned tasks within established deadlines while maintaining quality standards.<br>• Utilize software tools such as Microsoft Excel and Epicor to streamline data entry processes.<br>• Follow established procedures for data handling and documentation.
