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2 results for Entry Level Help Desk Support in Minneapolis, MN
- Edina, MN
- onsite
- Temporary / Contract
- 22 - 24 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution.</p><p><br></p><p>Responsibilities:</p><p>• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.</p><p>• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.</p><p>• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.</p><p>• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.</p><p>• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.</p><p>• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.</p><p>• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.</p><p>• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.</p>
- 2026-10-02T00:00:00Z
- Shakopee, MN
- onsite
- Temporary / Contract
- 19 - 21 USD / Hourly
- <p>Position Overview</p><p>We are seeking a Customer Support Specialist to provide high-quality service and support to customers throughout their experience. This position serves as a key connection between customers and internal teams, ensuring requests are handled efficiently and professionally. The ideal candidate is personable, detail-oriented, and enjoys building positive relationships while delivering exceptional service.</p><p><br></p><p>Responsibilities</p><ul><li>Serve as a primary point of contact for customer questions and service needs.</li><li>Build and maintain positive relationships through professional and friendly communication.</li><li>Coordinate customer requests and ensure timely follow-up on outstanding items.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Assist with order entry, account updates, and customer record maintenance.</li><li>Monitor customer accounts and proactively address service-related concerns.</li><li>Partner with internal departments to ensure customer expectations are met.</li><li>Maintain detailed documentation of customer interactions and transactions.</li><li>Support customer satisfaction initiatives and contribute to a positive customer experience.</li><li>Assist with administrative projects and office support tasks as needed.</li></ul><p><br></p>
- 2026-09-25T00:00:00Z