<p>We are looking for a Spanish Bilingual Medical Front Desk Specialist to support a busy healthcare setting. This Long-term Contract position will serve as a key point of contact for patients, helping create a welcoming experience while keeping registration, scheduling, and front office activities organized and accurate. The role requires strong coordination skills, comfort working in a multi-specialty environment, and attention to detail when handling patient information, appointments, and payments.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients at the front desk, complete the arrival process, and create a courteous and detail-focused first impression.</p><p>• Arrange appointments for multiple service lines, including medical, behavioral health, optometry, and dental care, while maintaining accurate calendar availability.</p><p>• Enter and maintain patient demographic, guarantor, and insurance information in Epic applications such as Cadence, Prelude, and Wisdom.</p><p>• Review coverage details and complete front-end financial clearance tasks to support accurate billing and eligibility workflows.</p><p>• Receive co-pays and other patient payments, process transactions correctly, and complete daily cash balancing procedures.</p><p>• Assist patients with forms and required privacy-related documents, ensuring they receive appropriate information during registration.</p><p>• Coordinate support services such as interpreters and transportation when needed to help patients access care.</p><p>• Respond to incoming calls, address routine questions, manage reminder activity, and handle rescheduling requests through scheduling work queues.</p><p>• Work closely with clinical staff to monitor patient flow, resolve appointment discrepancies, and help keep operations running efficiently.</p><p>• Prepare and distribute routine operational and financial reports related to front desk activity and daily transactions.</p>
We are looking for a Medical Front Desk Specialist to support patient-facing operations at a healthcare site in Saint Paul, Minnesota. This Long-term Contract opportunity is ideal for someone who brings strong administrative skills, a service-minded approach, and confidence working in a fast-paced clinical setting. In this role, you will help create a welcoming experience for patients while coordinating registration, scheduling, and accurate record maintenance through an electronic health record platform.<br><br>Responsibilities:<br>• Welcome patients and visitors professionally, providing helpful guidance and ensuring a positive front desk experience.<br>• Manage patient check-in and registration activities, confirming demographic details and collecting required information accurately.<br>• Coordinate appointment scheduling and make updates or changes as needed to support daily clinic operations.<br>• Answer and direct incoming calls on a multi-line phone system while responding to routine questions with professionalism and care.<br>• Verify insurance information and assist with resolving basic coverage or registration-related issues before appointments.<br>• Maintain patient documentation within the electronic health record system, ensuring records remain complete, accurate, and confidential.<br>• Address patient concerns at the front desk or by phone and escalate issues appropriately when additional support is needed.<br>• Support central registration functions across clinic locations while following established operational and privacy standards.<br>• Work assigned clinic hours, including one late evening shift each week, to meet patient access needs.
<p>We are looking for a Health Plan Specialist to support members through a high-volume inbound service environment. This position is focused on helping individuals understand Medicare-related benefits, billing, and enrollment questions while delivering accurate and compassionate assistance. The role is well suited to someone who communicates clearly, stays organized under pressure, and can manage each issue through to completion. Candidates should be comfortable working scheduled shifts Monday through Friday and participating in virtual training with camera use required.</p><p><br></p><p>Responsibilities:</p><p>• Handle a steady volume of inbound member calls, especially during open enrollment periods, while maintaining a detail-focused and supportive approach.</p><p>• Guide members through questions related to Medicare benefits, premium billing, eligibility, and enrollment matters with clear and accurate explanations.</p><p>• Take full ownership of each inquiry from initial contact through final resolution, ensuring follow-up is completed within expected timeframes.</p><p>• Record call details thoroughly and maintain precise documentation so that member interactions and outcomes are properly tracked.</p><p>• Use multiple digital tools and on-screen resources efficiently to research information and resolve issues during live conversations.</p><p>• Address complex member situations with sound judgment, empathy, and attention to detail while protecting service quality.</p><p>• Participate in virtual onboarding and training activities, including live sessions, team collaboration exercises, and required video participation.</p><p>• Maintain a distraction-free remote work setting and consistently use employer-provided equipment to meet performance and communication expectations.</p>
<p>We are looking for a customer-focused Health Plan Specialist to support members through a high-volume inbound service environment. This Long-term Contract position is ideal for someone who can confidently guide callers through benefit, billing, and enrollment questions while delivering accurate, empathetic assistance. The role requires strong attention to detail, consistent follow-through, and the ability to manage complex member concerns in a fast-paced setting.</p><p><br></p><p>Responsibilities:</p><p>• Handle a steady volume of inbound member calls, especially during peak enrollment periods, while maintaining a detail-oriented and helpful approach.</p><p>• Investigate and resolve questions related to Medicare benefits, billing matters, and enrollment concerns from initial contact through final resolution.</p><p>• Record interactions thoroughly and maintain complete documentation so each case is tracked accurately and resolved on time.</p><p>• Use multiple digital tools and system resources at the same time to research issues, confirm details, and provide clear next steps to members.</p><p>• Deliver courteous, respectful service on every interaction and communicate complex information in a way members can easily understand.</p><p>• Follow up on open issues as needed to ensure members receive complete answers and a seamless service experience.</p><p>• Participate fully in virtual training, team sessions, and video-based meetings while remaining engaged and camera-ready.</p><p>• Support operational needs by working assigned weekday shifts within the designated service window and adhering to attendance expectations.</p>