<p><strong>Position Overview:</strong></p><p>We are seeking a <strong>Call Center Representative</strong> to join our dynamic team and handle 300+ inbound and outbound calls daily. The ideal candidate is a customer-focused, detail-oriented professional who thrives in a fast-paced environment. If you are energetic, empathetic, and passionate about delivering exceptional service over the phone, this is the role for you!</p><p><strong>Responsibilities:</strong></p><ul><li>Handle a high volume of inbound and outbound calls (300+ daily) while maintaining professionalism and accuracy.</li><li>Answer customer inquiries, resolve complaints, and provide product/service information with empathy and efficiency.</li><li>Process orders, payments, and data updates in a timely and accurate manner.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Follow call scripts and workflows while tailoring communications to meet individual customer needs.</li><li>Maintain detailed records of interactions, updates, and resolutions in the CRM system.</li><li>Meet or exceed key performance indicators (KPIs) related to call handling time, quality, and customer satisfaction.</li><li>Stay informed about company services, policies, and promotions to provide accurate and up-to-date information to customers.</li><li>Provide recommendations for improving customer service processes and communication strategies.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support.<br>• Direct customers to relevant departments or teams to address specific concerns.<br>• Conduct outbound calls to update customers about their account status and auto-renewal information.<br>• Collaborate with internal teams, including marketing and support, to enhance overall customer experience.<br>• Strive to meet individual and team call quotas while achieving retention goals.<br>• Adhere to established communication protocols and company guidelines in all interactions.<br>• Maintain a customer-centric approach to deliver solutions that ensure satisfaction.
<p>We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries by providing detailed information about products and services.</li><li>Assist with order processing, including preparing price quotes and mailing invoices.</li><li>Manage data entry tasks in customer management systems with a high level of accuracy.</li><li>Handle returns and issue credits in a timely and meticulous manner.</li><li>Support the order fulfillment process and assist with shipping-related tasks.</li><li>Maintain organized records by filing paperwork and updating customer information.</li><li>Collaborate with the team on additional projects and tasks as business needs evolve.</li><li>Ensure all written communication is grammatically accurate and error-free.</li><li>Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.</li></ul>
<p>We are seeking a personable and professional <strong>Customer Service Representative</strong> to join our team and serve as the first point of contact for our customers. This role involves handling inbound calls, resolving inquiries, addressing customer concerns, and delivering an exceptional customer experience. The ideal candidate will exhibit excellent communication skills, a solution-oriented mindset, and the ability to multitask in a high-volume call center environment.</p>
<p>We are seeking a Customer Service Representative to join our healthcare team in south Minneapolis, Minnesota. This role involves being a supportive and friendly voice in person and via phone, providing excellent service to our clients, and managing a variety of tasks simultaneously. The ideal candidate will be eager to learn new things and understand how their role contributes to the broader team. This position offers a contract to hire possibility. </p><p><br></p><p>Responsibilities:</p><p>• Handle between 20 and 40 calls from patients and case managers daily</p><p>• Accurately input orders into our order system</p><p>• Conduct follow-up on orders that may be delayed</p><p>• Review fee schedules to confirm benefit eligibility</p><p>• Submit and process authorizations to insurance companies</p><p>• Work proactively with management to define their career path</p><p>• Apply basic medical terminology knowledge in customer interactions</p><p>• Utilize customer service software for efficient service delivery</p><p>• Perform data entry tasks as needed</p><p>• Maintain electronic medical records in an organized and efficient manner.</p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract role, you will play an essential part in delivering exceptional service within the healthcare industry. If you thrive in a fast-paced environment, enjoy helping others, and are eager to learn how your contributions impact the bigger picture, this opportunity is for you.<br><br>Responsibilities:<br>• Handle 20 to 40 incoming calls daily from patients and case managers, ensuring their needs are addressed promptly.<br>• Accurately enter orders into the designated system and maintain data integrity.<br>• Follow up on delayed or held orders to ensure timely processing and delivery.<br>• Review fee schedules to verify benefit eligibility and coverage details.<br>• Submit and process insurance authorizations efficiently and in compliance with regulations.<br>• Collaborate with management to identify areas for career growth and skill development.<br>• Provide proactive and thorough communication to resolve client concerns.<br>• Utilize basic medical terminology and electronic medical record systems to manage client information effectively.
<p><strong>Position Overview:</strong></p><p>Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can solve problems and connect with people? We are seeking an experienced and highly motivated <strong>Customer Service Representative</strong> to join our team. In this role, you will be the face of the company, ensuring customer satisfaction and providing solutions with professionalism and efficiency.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide prompt, courteous, and accurate responses to customer inquiries via phone, email, chat, or in-person interactions.</li><li>Troubleshoot customer issues and deliver timely resolutions, always striving for an exceptional experience.</li><li>Process orders, refunds, returns, and exchanges with accuracy and efficiency.</li><li>Collaborate with other departments to resolve complex issues and ensure seamless support.</li><li>Maintain up-to-date knowledge about company products, services, policies, and promotions.</li><li>Track, document, and report customer interactions in CRM systems to ensure accuracy and continuous improvement.</li><li>Proactively recommend solutions or products that meet customer needs.</li><li>Monitor customer feedback and escalate concerns as needed to improve processes.</li><li>Contribute to team goals and productivity standards while upholding company values.</li></ul>
<p>Robert Half is seeking a talented, self-driven Customer Service Representative to join our client based in the South Metro. The Customer Service Representative position is a contract-to-hire opportunity that will start immediately. The Customer Service Representative will be asked to answer incoming customer calls, process and enter orders, problem-solve issues, and communicate effectively with a wide variety of contacts. Job responsibilities: </p><ul><li>Complete paperwork for receiving department for incoming clients </li><li>Enter receivable information into the computer</li><li>Complete paperwork for shipping</li><li>Handle main switchboard calls as needed</li><li>Greet customers and visitors and direct them appropriately in a professional manner</li><li>Enter inbound product loads</li><li>Sit on and participate in meetings and training seminars</li><li>Scan documents into the system</li></ul>
<p>We are looking for a highly organized and proactive Customer Service Representative to join our team in Plymouth, Minnesota. In this long-term contract position, you will play a pivotal role in coordinating service calls and ensuring seamless communication with customers. This is an excellent opportunity to contribute to a dynamic and fast-paced environment while honing your customer service and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, informational inquiries, follow-ups.</p><p>• Effectively schedule and coordinate service calls to meet customer needs and optimize efficiency.</p><p>• Anticipate and forecast workloads to optimize resource management.</p><p>• Provide technicians with necessary information and ongoing support for successful service delivery.</p><p>• Monitor and update new and existing service tickets to ensure accurate records and timely resolutions.</p>
<p>We are seeking an enthusiastic and detail-oriented Spanish Bilingual Customer Service Representative to join our team remotely. In this role, you will play an integral part in ensuring exceptional service and support to our customers while handling billing inquiries in both English and Spanish.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Provide outstanding client support by responding to billing-related inquiries via phone, email, and chat in both English and Spanish.</li><li>Address client concerns by thoroughly investigating and resolving billing discrepancies in a timely manner.</li><li>Maintain accurate records of customer interactions and resolutions using Salesforce.com, our cloud-based system.</li><li>Continuously strive for customer satisfaction by adhering to Service Level Agreements (SLA) and company policies.</li><li>Collaborate with internal teams to improve processes and enhance client experience.</li></ul><p><br></p>
<p>We are seeking an enthusiastic and detail-oriented Spanish Bilingual Customer Service Representative to join our team remotely. In this role, you will play an integral part in ensuring exceptional service and support to our customers while handling billing inquiries in both English and Spanish.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Provide outstanding client support by responding to billing-related inquiries via phone, email, and chat in both English and Spanish.</li><li>Address client concerns by thoroughly investigating and resolving billing discrepancies in a timely manner.</li><li>Maintain accurate records of customer interactions and resolutions using Salesforce.com, our cloud-based system.</li><li>Continuously strive for customer satisfaction by adhering to Service Level Agreements (SLA) and company policies.</li><li>Collaborate with internal teams to improve processes and enhance client experience.</li></ul>
<p>Robert Half is partnering with an industry leading manufacturer in the Twin Cities specializing in custom production and print finishing services. In this role, you’ll serve as a key liaison between customers, sales, and production—managing projects from order initiation through delivery. You’ll ensure that each job meets customer specifications, timelines, and quality expectations while maintaining strong communication across internal and external stakeholders. This is a great opportunity for someone with manufacturing or print industry experience who brings keen attention to detail, enjoys managing projects, and a passion for building lasting customer relationships.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for customers throughout the production process, ensuring clear communication and a positive service experience.</li><li>Translate customer requirements and sales details into accurate production orders, coordinating closely with estimating and production teams.</li><li>Review quotes, specifications, and timelines to confirm project accuracy and feasibility prior to production kickoff.</li><li>Oversee the progress of active jobs, tracking milestones and proactively addressing issues that could affect quality, cost, or delivery dates.</li><li>Facilitate smooth scheduling and workflow between departments to maintain on-time, high-quality output.</li><li>Conduct quality reviews and coordinate proofs, samples, or approvals with customers as needed.</li><li>Provide timely updates to customers and internal teams regarding order status, adjustments, or project challenges.</li><li>Generate billing documentation and ensure completed jobs are invoiced accurately.</li><li>Support account management and sales efforts through strong relationship-building and responsive service to promote repeat business.</li><li>Identify process improvements or communication enhancements to strengthen operational efficiency and customer satisfaction.</li></ul><p><br></p><p><br></p>
<p>We are looking for a proactive and detail-oriented Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will serve as the key point of contact for customers, ensuring their inquiries are addressed promptly and effectively. This position offers the opportunity to build strong relationships with clients while managing various administrative and customer service tasks.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the outside sales team to meet and exceed customer satisfaction goals.</p><p>• Provide accurate and timely information regarding pricing, inventory availability, shipping costs, and delivery schedules.</p><p>• Handle customer inquiries, prepare price quotations, and initiate purchase orders as needed.</p><p>• Process customer orders, changes, and returns in accordance with departmental policies and procedures.</p><p>• Foster positive and attentive relationships with customers to enhance their overall experience.</p><p>• Calculate pricing, discounts, shipping fees, and sales margins with precision.</p><p>• Investigate and resolve customer complaints related to product quality or shipment issues.</p><p>• Identify opportunities to recommend and close additional purchases of products or services.</p><p>• Maintain organized records of orders and ensure customer information in the database is up-to-date.</p>
<p>Are you looking to advance your career as a collections professional at a rapidly growing company located conveniently near New Brighton. This Collections Specialist role will be a long term temporary / contract to hire employment opportunity that has immense opportunity for growth. Nourish your career as an experienced Collections Specialist at a growing company when you contact Robert Half today!</p><p><br></p><p>The job:</p><p>- Process Payments</p><p>- Register all customer payments to the correct reports</p><p>- Maintain quality customer service and a positive company image by resolving customer account inquiries</p><p>- Manage inbound and outbound collections calls and correspondence</p><p>- Process bankruptcy filings correctly when received</p><p>- Abide by all Federal Fair Credit Reporting Act rules and regulations</p><p>- Manage all billing and reporting activities in line with deadlines</p><p>- Locate delinquent customer accounts through various means, e.g. skip-tracing, phone contact, written correspondence, and make arrangements for payment</p><p>- Oversee and update customer files to ensure data consistency</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>Are you a detail-oriented problem solver who thrives in fast-paced environments? Do you have a knack for building relationships and resolving financial challenges in a positive and professional manner? If you answered yes, we have the perfect opportunity for YOU!</p><p><br></p><p>As a <strong>Collections Specialist</strong>, you’ll manage receivables and focus on engaging with customers to ensure timely payment of outstanding invoices. You’ll navigate sensitive situations with tact, resolve complex account issues, and contribute directly to the success of our team by maintaining excellent customer relationships.</p><p><br></p><ul><li>Take ownership of the collections process with creativity and professionalism (Source: RH Acronym Guide).</li><li>Communicate effectively with clients via phone, email, and other platforms to resolve past-due accounts.</li><li>Analyze account discrepancies, collaborate with internal teams, and provide solutions to keep everything running smoothly.</li><li>Maintain accurate records and deliver regular reports on collections activity and account success.</li></ul><p><br></p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a detail-oriented and organized Receptionist to join our client on a contract basis. In this position, you will play a key role in ensuring the smooth operation of their office by providing exceptional support and creating a welcoming environment for visitors and staff. This role offers an excellent opportunity to work in a fast paced industry and contribute to a dynamic team. Responsibilities:</p><ul><li>Provide coverage for the front desk as needed, including covering the lunch hour.</li><li>Review past-due statements as part of payment tracking. This may include receiving statements by mail from clients, logging into the system to confirm payment status, and determining if invoices are genuinely past due or recently paid.</li><li>Perform data entry tasks related to safety paperwork in the company's system.</li><li>Scan and file safety paperwork and other documents as required.</li><li>Complete tasks involving scanning and filing documents, often requiring attention to detail due to the repetitive nature of the work.</li><li>Work effectively in a friendly office environment with a team-oriented culture.</li><li>Handle front desk duties during quiet periods with minimal foot traffic or phone calls—an ability to stay focused, as you'll work independently during these times.</li></ul>
<p>We are looking for a skilled and motivated accounts receivable specialist to join our team in Mendota Heights, Minnesota. As a key part of our customer service operations, you will be responsible for managing client accounts, resolving payment issues, and ensuring compliance with relevant policies and regulations. This is a long-term contract position offering the opportunity to build lasting relationships with customers while contributing to the organization's financial success.</p><p><br></p><p>Responsibilities:</p><p>• Communicate effectively with customers to address overdue accounts, negotiate payment arrangements, and resolve disputes.</p><p>• Maintain accurate and detailed records of customer interactions and account statuses.</p><p>• Ensure all collection activities comply with federal, state, and company regulations.</p><p>• Utilize computer applications, including Microsoft Word and other relevant software, to manage and document account information.</p><p>• Work independently to prioritize tasks and manage time efficiently to meet collection goals.</p><p>• Stay updated on company policies and procedures related to collections to provide accurate information to customers.</p><p>• Collaborate with internal teams to address complex payment issues and enhance customer satisfaction.</p><p>• Review account details to identify discrepancies and take appropriate action to resolve them.</p><p>• Process payments and ensure proper documentation of transactions.</p><p>• Provide insights and recommendations to improve collection processes and customer service practices.</p>
<p>Robert Half is seeking an <strong>articulate and highly skilled Receptionist</strong> for a <strong>long-term contract-to-hire</strong> opportunity with a fast-growing and innovative company in the <strong>Minnesota</strong> region. This role offers a stimulating work environment, hands-on responsibilities, and opportunities for long-term career growth.</p><p><strong>What You’ll Do</strong></p><ul><li>Greet and assist visitors while managing a high volume of incoming calls</li><li>Handle mail processing, shipping, copying, and faxing of documents</li><li>Maintain office supply inventory and place orders as needed</li><li>Prepare and track expense reports</li><li>Keep process documentation and filing systems up to date</li><li>Schedule and coordinate meetings</li><li>Enter and maintain accurate data in software systems</li><li>Serve as the main point of contact for internal staff and external guests</li></ul><p><br></p>
<p>We are seeking an organized, personable, and customer-focused Front Desk Coordinator to serve as the first point of contact for clients, visitors, and staff. The ideal candidate will ensure smooth daily operations by managing front desk activities, delivering exceptional service, and maintaining a professional and welcoming environment.</p>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul><p><br></p>
We are looking for a dedicated Receptionist to join our financial services team in Bloomington, Minnesota. This role involves supporting the wealth management team and providing additional assistance to the receptionist, ensuring smooth daily operations. The ideal candidate will be organized, detail-oriented, and comfortable managing a variety of administrative tasks.<br><br>Responsibilities:<br>• Coordinate and manage client meeting schedules for a busy office environment.<br>• Complete light computer-based tasks, including project-related assignments.<br>• Prepare and handle mailings as required to support business needs.<br>• Assist with receptionist duties, including greeting visitors and handling incoming calls.<br>• Provide administrative support to the wealth management team to ensure efficient workflow.
