We are looking for an IT Analyst to provide dependable technical support for users across an office and warehouse environment in Waukegan, Illinois. This Long-term Contract position is suited for someone who enjoys solving day-to-day technology issues, improving end-user productivity, and supporting a broad range of devices and systems. The role will focus on maintaining stable desktop operations, assisting with connectivity and device-related problems, and contributing to ongoing IT improvements in a collaborative setting.<br><br>Responsibilities:<br>• Resolve technical issues involving desktops, laptops, printers, mobile devices, and business applications to minimize user downtime.<br>• Investigate connectivity concerns and perform initial network troubleshooting to restore reliable access to systems and services.<br>• Set up, configure, and support workstations, software, and peripheral equipment for employees in office and warehouse locations.<br>• Guide end users on technology tools, standard procedures, and best practices to improve effective system usage.<br>• Administer user access by creating, updating, and maintaining accounts, permissions, and security settings.<br>• Complete scheduled maintenance activities such as system updates, backups, patching, and routine health checks.<br>• Track system behavior and identify recurring issues or risks before they affect business operations.<br>• Support IT initiatives by assisting with deployments, upgrades, and migration-related technical tasks when needed.<br>• Partner with internal technology teams to coordinate support efforts and maintain consistent service delivery.<br>• Document resolutions, support procedures, and common fixes while keeping knowledge base content accurate and current.