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2 results for Technical Support Specialist in Milwaukee, WI

Technical Help Desk 1

Menomonee Falls, WI
onsite
Temporary / Contract
19.5 - 19.5 USD / Hourly
We are looking for a customer-focused Technical Help Desk 1 specialist to support consumers with product questions, troubleshooting, and service-related needs for marine and RV product lines. This Long-term Contract position is based in Menomonee Falls, Wisconsin, and offers a hybrid schedule with time split between remote work and onsite support during the week. The ideal candidate is adaptable, eager to learn, and able to combine strong communication skills with an interest in developing technical knowledge through provided training. Responsibilities: • Respond to customer inquiries by phone or other support channels, providing guidance on product features, setup, compatibility, and general use. • Diagnose product issues by interpreting wiring information, schematics, and related technical materials to identify practical solutions. • Record support interactions accurately and complete case processing activities in a timely manner to maintain reliable service documentation. • Help customers navigate warranty, repair, and replacement options while ensuring a smooth and supportive experience. • Contribute to the creation and refinement of knowledge resources such as frequently asked questions, troubleshooting references, and documented support procedures. • Review technical content, including manuals, bulletins, training materials, and customer-facing product information, to improve clarity and accuracy. • Support call center performance by meeting service commitments, collaborating with team members, and maintaining consistent follow-through on open issues. • Participate in onsite hybrid work requirements by reporting to the facility as needed and working flexibly across locations within the assigned area.
2026-07-06T00:00:00Z

Help Desk Analyst I

Milwaukee, WI
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsin in a Contract to permanent role. This position supports employees through a combination of deskside assistance, walk-up support, and ticket-based service, helping resolve technical issues efficiently and effectively. The ideal candidate brings a strong customer service mindset, solid troubleshooting ability, and a structured approach to managing support requests from intake through completion. Responsibilities: • Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner. • Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments. • Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs. • Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues. • Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity. • Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities. • Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service. • Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion.
2026-06-22T00:00:00Z