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2 results for Technical Support Specialist in Milwaukee, WI

Help Desk/Desktop Support Analyst

Milwaukee, WI
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for employees in Milwaukee, Wisconsin. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, keeping equipment records organized, and creating a smooth experience for new hires and departing staff. The role blends hands-on desktop support, asset coordination, and user assistance, requiring strong communication, attention to detail, and a customer-focused approach. Responsibilities: • Provide front-line support for hardware, software, printer, network, and mobile device issues, ensuring employees receive timely and effective assistance. • Record incidents, troubleshooting steps, and outcomes in the ticketing system to maintain clear and accurate support documentation. • Set up, configure, test, and deploy desktops, laptops, and mobile devices for employees while confirming readiness before delivery. • Maintain up-to-date asset records by tracking equipment assignments, serial numbers, tags, locations, and related documentation. • Conduct inventory checks and support reporting activities to improve visibility into device usage, stock levels, and overall asset status. • Coordinate device moves, replacements, repairs, upgrades, and retirement activities while working with vendors and service providers as needed. • Support onboarding by preparing user accounts, workstations, software access, and mobile devices, and by helping new employees get started with their technology. • Manage offboarding tasks by collecting assigned equipment, wiping and decommissioning devices, revoking access, and handling mobile line changes in line with security requirements. • Escalate advanced technical problems when necessary and follow through to help ensure issues are resolved completely and on schedule.
2026-08-28T00:00:00Z

Technical Operations Manager

Brookfield, WI
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a Service Delivery Manager to join our team in Brookfield, Wisconsin on a contract basis with the potential for a permanent role. In this role, you will oversee a portfolio of service and delivery initiatives, working closely with clients, internal partners, and external vendors to keep work moving smoothly from kickoff through completion. This position is ideal for someone who thrives in a fast-paced environment, communicates with confidence, and takes a proactive approach to improving operations and customer satisfaction. Responsibilities: • Lead several active projects at once, guiding each engagement from initial planning through final delivery while maintaining quality and consistency. • Partner with internal departments, third-party vendors, and customers to align schedules, expectations, and next steps throughout the project lifecycle. • Track milestones, timelines, open items, and shifting priorities to help ensure commitments are met and work remains on schedule. • Communicate project progress, risks, and outcomes to clients and leadership through clear, timely updates and status reporting. • Address day-to-day issues quickly, remove obstacles where possible, and elevate critical concerns when broader support is needed. • Support scheduling, resource coordination, and workflow planning to improve team efficiency and execution across service activities. • Assist with procurement, logistics, deployment coordination, and other operational tasks tied to customer delivery needs. • Evaluate current processes, recommend practical improvements, and help strengthen the overall client experience. • Help ensure services are delivered accurately, efficiently, and in a manner that builds trust and long-term customer satisfaction.
2026-09-10T00:00:00Z