<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
<p>We are looking for an experienced Audit Manager to join a dynamic public accounting firm in Milwaukee, Wisconsin. This role offers a unique blend of growth opportunities, flexible work arrangements, and the potential for future partnership. If you are passionate about providing exceptional audit services while contributing to a collaborative and supportive workplace, this position is for you.</p><p><br></p><p>For immediate consideration call Bill Johannes at 414-662-3416 or connect on Linked-In . All conversations will be confidential. If you or someone you know would qualify for any of the positions listed below feel free to have them call me as well. Thanks for any consideration and I look forward to helping you. God Bless.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage audit engagements from planning to completion, ensuring adherence to established timelines and quality standards.</p><p>• Supervise and mentor audit staff, fostering development and maintaining high performance levels.</p><p>• Build and maintain strong client relationships by addressing inquiries, providing regular updates, and ensuring satisfaction.</p><p>• Review and finalize workpapers, financial statements, and audit deliverables, ensuring compliance with standards and accuracy.</p><p>• Handle complex technical issues and provide guidance on auditing and accounting standards.</p><p>• Collaborate with firm partners to strategize and improve client service delivery.</p><p>• Oversee the preparation and implementation of audit programs and procedures.</p><p>• Ensure compliance with regulatory requirements and industry standards throughout all engagements.</p><p>• Identify opportunities to improve audit processes and contribute to the firm’s growth initiatives.</p>
<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
We are looking for a skilled and proactive Project Manager/Sr. Consultant to lead and coordinate critical initiatives in the healthcare sector. This Contract-to-Long-Term role involves managing the implementation of KanTime and other related systems while ensuring seamless collaboration with internal teams and external vendors. Based in Milwaukee, Wisconsin, this position plays a pivotal role in driving process improvements and optimizing workflows across various organizational functions.<br><br>Responsibilities:<br>• Direct and oversee the implementation of KanTime and other integrated systems, ensuring project goals are met within established timelines.<br>• Serve as the primary liaison between external vendors and internal stakeholders, facilitating effective communication and collaboration.<br>• Analyze and refine business processes in payroll, HR, workforce management, and expense tracking to enhance efficiency.<br>• Identify potential risks and develop actionable plans to mitigate them while addressing system gaps.<br>• Coordinate and manage testing, training sessions, and documentation to support successful system adoption.<br>• Lead the transition of responsibilities from external vendors to internal teams, ensuring knowledge transfer and operational continuity.<br>• Drive workflow transformation initiatives and implement process improvements to align with organizational goals.<br>• Monitor project progress through data analysis and provide insights for continuous improvement.<br>• Maintain comprehensive documentation of project activities, milestones, and outcomes.
We are looking for an experienced Benefits Manager to join our team in Brookfield, Wisconsin. This role requires someone who can oversee and optimize the organization's benefits programs, ensuring they align with employee needs and company objectives. The ideal candidate will bring expertise in benefits design, coordination, and analysis to support a thriving workforce.<br><br>Responsibilities:<br>• Develop and manage comprehensive employee benefits programs, including health, retirement, and wellness initiatives.<br>• Analyze and evaluate current benefits offerings to ensure competitiveness and cost-effectiveness.<br>• Collaborate with leadership to align benefits strategies with overall organizational goals.<br>• Provide guidance and support to employees regarding benefit options and enrollment processes.<br>• Coordinate with external vendors to ensure timely and accurate delivery of benefits services.<br>• Design innovative benefits solutions to meet the evolving needs of the workforce.<br>• Monitor compliance with legal and regulatory requirements related to benefits administration.<br>• Conduct regular assessments to identify opportunities for enhancing employee satisfaction through benefits.<br>• Prepare detailed reports and presentations on benefits performance and recommendations for improvements.<br>• Lead training sessions and workshops to educate employees about their benefits options.
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
We are looking for an experienced Accounts Payable Specialist to join our team in Bannockburn, Illinois. This is a long-term contract position offering a hybrid work schedule, with in-office work Monday through Thursday and remote work on Fridays. The ideal candidate will bring strong attention to detail and effective time management skills to support daily operations and ongoing projects.<br><br>Responsibilities:<br>• Process and manage accounts payable transactions, ensuring accuracy and compliance with company policies.<br>• Verify payment details and banking information to maintain secure and accurate financial records.<br>• Utilize accounting software systems such as SAP and S4 to execute tasks efficiently.<br>• Collaborate with vendors to address pricing updates and ensure smooth supplier enablement processes.<br>• Generate reports and complete project-related tasks to support the accounts payable team.<br>• Coordinate with Genpact and other internal teams for vendor creation and master data governance.<br>• Assist in maintaining and updating financial data within systems like Coupa.<br>• Provide support and coverage during team transitions to ensure continuity of operations.<br>• Uphold high standards of documentation and record-keeping for audit purposes.<br>• Participate in training sessions to stay updated on system and process improvements.
