We are looking for a Customer Service Representative to support a non-profit organization in Racine, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and handling a steady flow of customer interactions in a service-focused environment. The person in this role will manage inquiries, process orders accurately, and provide dependable support across inbound and outbound communication channels.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism and provide clear, helpful information.<br>• Assist individuals with questions, concerns, and service requests while delivering a positive customer experience.<br>• Enter orders and update customer details with accuracy and attention to detail.<br>• Place outbound calls as needed to follow up on requests, confirm information, or provide updates.<br>• Document customer interactions thoroughly to maintain organized and reliable records.<br>• Resolve routine issues efficiently and escalate more complex matters to the appropriate team when necessary.<br>• Support daily call center operations by managing a consistent volume of phone-based interactions.
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Wisconsin. This contract opportunity with the potential to become permanent is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring orders are handled accurately. In this role, you will serve as a key point of contact for incoming inquiries while delivering courteous, efficient service across each interaction.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide helpful, attentive support.<br>• Assist callers with questions, resolve routine issues, and ensure each interaction is handled with care and accuracy.<br>• Enter customer orders and service details into internal systems while maintaining complete and accurate records.<br>• Place outbound calls as needed to follow up on requests, clarify order information, or provide updates.<br>• Manage a steady volume of call center activity while maintaining service quality and attention to detail.<br>• Communicate clearly with customers and internal team members to support timely resolution of service needs.