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8 results for Customer Experience Specialist in Milwaukee, WI

Customer Experience Specialist

Caledonia, WI
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Experience Specialist to join a busy service-driven team in Wisconsin. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced setting, communicates with professionalism, and can keep customer interactions organized and on track. The person in this role will support daily service operations by handling inbound inquiries, coordinating appointments, and helping create a smooth experience for customers and internal teams. Responsibilities: • Manage a high volume of incoming customer calls and respond with professionalism, accuracy, and a service-focused approach. • Arrange service and project appointments through ServiceTitan while ensuring scheduling details are complete and accurate. • Track new inquiries and customer requests, following established procedures to move each item through the proper workflow. • Partner closely with dispatch, field personnel, and other team members to maintain coverage and support efficient daily operations. • Record customer conversations, appointment updates, and follow-up activities in the appropriate system with strong attention to detail. • Provide timely updates to customers through phone and email correspondence to keep communication clear and consistent. • Assist with coordinating service-related needs in an HVAC and construction-oriented environment where priorities may shift quickly.
2026-06-08T00:00:00Z

Customer Experience Specialist

Caledonia, WI
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Customer Experience Specialist to join a fast-moving service environment in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing a busy phone queue, and keeping daily operations organized. The person in this role will support appointment scheduling, customer communication, and coordination with internal teams to ensure a smooth service experience. Success in this position requires strong communication skills, reliability, and the ability to stay composed while handling multiple priorities. Responsibilities: • Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction. • Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy. • Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems. • Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times. • Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail. • Support daily office operations by following established service workflows and ensuring customer requests move forward promptly. • Communicate clearly with customers regarding appointment timing, next steps, and any required updates. • Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.
2026-06-08T00:00:00Z

Customer Service Representative

Fort Atkinson, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and keeping order information accurate. The person in this role will serve as a key point of contact for inquiries, provide timely assistance, and help ensure a positive service experience with every interaction. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls with professionalism, empathy, and clear communication.• Assist callers with questions, concerns, and service requests while providing accurate information and appropriate next steps.• Enter and update order details carefully in the system to maintain complete and accurate records.• Place outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.• Document customer interactions thoroughly to support service continuity and reporting needs.• Handle a steady volume of call center activity while meeting quality and responsiveness expectations.• Work with internal teams to address customer needs, escalate complex issues, and support efficient resolution.
2026-06-04T00:00:00Z

Customer Service Representative

Fort Atkinson, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for customers, providing accurate information, processing requests, and maintaining a positive service experience across phone-based interactions. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service requests with a helpful approach.• Enter and update order information accurately in internal systems to ensure timely processing and dependable recordkeeping.• Handle a steady volume of customer interactions while maintaining quality, courtesy, and attention to detail.• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.• Resolve routine service issues efficiently and escalate more complex matters to the appropriate team when necessary.• Document conversations, actions taken, and customer information clearly to support continuity and accuracy.• Deliver a consistent and positive experience that reflects the organization’s service standards and commitment to its community.• Collaborate with team members and supervisors to improve response times and support daily call center operations.
2026-06-04T00:00:00Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and detail-oriented Customer Service Representative to support energy assistance services for households in Wisconsin. This permanent contract opportunity is ideal for someone who enjoys guiding people through application processes, explaining eligibility rules clearly, and delivering respectful service to individuals facing financial hardship. The role combines client interaction, documentation review, and data accuracy to help connect community members with essential support through a nonprofit organization. Responsibilities: • Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs. • Provide courteous and empathetic service when responding to questions from individuals and families seeking help. • Walk clients through program guidelines, required paperwork, and application next steps in a clear and understandable manner. • Record, update, and maintain applicant details accurately within internal systems and databases. • Use basic calculations to verify income information, household size, and other eligibility-related factors. • Coordinate with partner agencies and community resources to help address client needs and improve access to services. • Support outreach activities by participating in local events and connecting with residents who may qualify for assistance. • Assist a broad range of community members, including older adults, former service members, people with disabilities, and families with children, while protecting confidentiality and following program standards.
2026-06-03T00:00:00Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance. Responsibilities: • Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services. • Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner. • Enter, update, and maintain client information in databases and related systems with a high level of accuracy. • Review household and income details, using basic calculations to support eligibility determinations and program documentation. • Work closely with partner agencies and community resources to help address client needs and improve access to support. • Take part in outreach activities and community events to increase awareness of available assistance programs. • Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children. • Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.
2026-06-03T00:00:00Z

Customer Service Representative 2

Menomonee Falls, WI
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a contract Customer Service Representative 2 to support order management activities for a fast-paced team in Menomonee Falls, Wisconsin. This role focuses on delivering responsive customer support, maintaining accurate order records, and coordinating with internal partners to keep orders moving efficiently. The ideal candidate brings prior experience in manufacturing-based customer service or order management and is comfortable learning and working across ERP platforms. Responsibilities:• Process customer orders with a high degree of accuracy, ensuring all information is complete and properly entered into company systems.• Review incoming orders for discrepancies and resolve issues involving pricing, documentation, or order details before release.• Respond to customer questions and concerns related to order status, returns, exchanges, cancellations, and updates in a timely manner.• Maintain organized records for purchase orders, confirmations, revisions, credits, and other order-related documentation.• Monitor order activity from entry through fulfillment and provide clear status updates to customers and internal stakeholders.• Partner with sales, logistics, finance, and production teams to support smooth order flow and effective issue resolution.• Learn and use ERP tools, including initial training in Syteline followed by Oracle, to manage daily order processing tasks.• Contribute to a high-service team environment by communicating professionally and taking ownership of assigned work.
2026-06-02T00:00:00Z

Order Entry Specialist

Hartland, WI
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role. Responsibilities: • Process order receipts and confirmations for retail, corporate, and wholesale customers. • Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports. • Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries. • Address customer service needs, including complaints, product inquiries, and requests for purchasing information. • Manage donation requests and set up new customer profiles in the database. • Perform filing and maintain organization for front desk and reception duties. • Monitor aged receivables on a weekly basis to ensure timely follow-up. • Generate monthly customer statements and prepare salesperson commission reports. • Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest. • Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
2026-06-08T00:00:00Z