We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Menomonee Falls, Wisconsin. In this long-term contract role, you will play a critical part in managing customer orders, ensuring seamless communication, and delivering exceptional service. If you thrive in a manufacturing environment and excel in order management, this position offers an excellent opportunity to contribute to a dynamic and collaborative team.<br><br>Responsibilities:<br>• Accurately input customer orders into the system while verifying all details for accuracy and completeness.<br>• Resolve order discrepancies and exceptions, such as pricing or validation issues, with efficiency.<br>• Address customer inquiries and complaints promptly, maintaining a high level of professionalism.<br>• Maintain organized and accurate records of orders, including purchase orders and confirmations.<br>• Collaborate with internal teams such as sales, logistics, and finance to ensure smooth order processing.<br>• Monitor orders for credits, cancellations, and revisions, ensuring timely updates.<br>• Follow established policies and procedures outlined in standard operating processes and documentation.<br>• Provide exceptional support to customers by fostering positive interactions and ensuring satisfaction.<br>• Assist in improving customer service workflows and identifying areas for optimization.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
<p>We are looking for a detail-oriented Credit & Collections Specialist for an Oconomowoc, WI area organization. In this role, you will manage credit applications, oversee commercial collections, and ensure the approval process aligns with company standards. This position offers an excellent opportunity to contribute to financial operations and maintain strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Review and process credit applications with accuracy and efficiency.</p><p>• Manage commercial collections, ensuring timely follow-ups and resolution of outstanding balances.</p><p>• Approve credit limits based on company policies and financial analysis.</p><p>• Maintain detailed records of customer accounts and payment histories.</p><p>• Collaborate with internal teams to address credit-related issues and improve processes.</p><p>• Provide exceptional customer service to resolve disputes and maintain positive relationships.</p><p>• Prepare reports on credit and collections activities for management review.</p><p>• Analyze financial data to assess creditworthiness and mitigate risks.</p><p>• Ensure compliance with company policies and regulatory standards.</p>
<p>Generate and distribute customer invoices in accordance with contract terms</p><p>Monitor aging reports and follow up on outstanding balances</p><p>Investigate and resolve payment discrepancies, including deductions and chargebacks</p><p>Apply payments accurately to customer accounts and reconcile daily receipts</p><p>Collaborate with internal departments (Sales, Customer Service, Logistics) to resolve disputes</p><p>Maintain customer records and update contact/payment information</p><p>Prepare AR reports, including aging summaries and collection forecasts</p><p>Support month-end close activities and audit requests</p><p>Ensure compliance with company policies and accounting standards</p><p>Salary: $55,000 - $65,000</p><p>Benefits: Medical, Dental, Vision, 401k</p>
<p>We are seeking an experienced and detail-oriented Full-Cycle Accounts Receivable (AR) Specialist to join our client's dynamic and growing accounting team. The ideal candidate will have demonstrated expertise in managing the entire AR process, including billing, collections, account reconciliation, reporting and collections. This position plays a crucial role in ensuring timely payments, maintaining customer relationships, and supporting overall financial performance within an industry heavily reliant on project-based accounting structures.</p><p><br></p><p>This a permanent placement opportunity offering paid time off and holidays, health insurance and competitive 401k match.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and issue accurate invoices in line with contract terms and client agreements, ensuring compliance with industry and company standards.</li><li>Maintain detailed records of customer accounts and payments, ensuring up-to-date status and identifying potential issues early.</li><li>Proactively manage collections by contacting clients, researching past-due invoices, and negotiating payment plans where necessary to resolve outstanding balances.</li><li>Perform monthly reconciliations of accounts receivable ledgers against financial records to ensure accuracy and completeness.</li><li>Prepare detailed AR aging reports, cash flow forecasts, and other financial reports related to receivables for management review.</li><li>Build strong relationships with customers and internal teams to address billing or payment-related questions and ensure smooth communication on financial matters.</li><li>Ensure adherence to company policies, industry regulations, and GAAP standards in AR processing.</li><li>Identify opportunities to streamline AR processes and implement best practices to increase efficiency and accuracy.</li></ul><p><br></p>
<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
We are looking for a dedicated Collections Specialist to join our team on a short-term contract basis in Hartland, Wisconsin. In this role, you will play a crucial part in managing accounts receivable and ensuring timely collections during a transitional period. This position offers an opportunity to make a direct impact on financial operations while collaborating with internal teams to resolve billing discrepancies and enhance processes.<br><br>Responsibilities:<br>• Proactively manage outstanding customer accounts and follow up on overdue balances to ensure timely payments.<br>• Review and reconcile open receivables across legacy systems and new platforms, ensuring data accuracy.<br>• Clean up and validate historical financial data to support smooth system transitions.<br>• Utilize Excel to export, analyze, and reconcile accounts receivable data for tracking and reporting purposes.<br>• Collaborate with internal departments to address billing issues and missing documentation.<br>• Implement and support process improvements to streamline collections and reporting workflows.<br>• Monitor aging reports and prioritize collection efforts based on outstanding balances.<br>• Maintain detailed records of collection activities and customer interactions for audit purposes.<br>• Provide regular updates on accounts receivable status to management.<br>• Assist in optimizing data integration between legacy systems and Service Titan.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. As a key contributor to our organization’s long-term success, you will play a pivotal role in delivering exceptional customer experiences and ensuring clients receive significant value from our services. This is a Contract-to-Permanent position, ideal for professionals passionate about customer advocacy and creating elite experiences.<br><br>Responsibilities:<br>• Serve as a proactive and empowered customer success agent for individual clients or end-user channels.<br>• Achieve daily call targets of 85 calls while maintaining high-quality interactions.<br>• Act as a customer advocate, personalizing the experience to minimize effort and maximize satisfaction.<br>• Independently identify and resolve customer concerns by providing timely and effective solutions.<br>• Utilize troubleshooting skills and self-help tools to address technical issues efficiently.<br>• Maintain a strong understanding of company products and services to provide informed support.<br>• Collaborate across departments to ensure inquiries are resolved with a one-call resolution approach.<br>• Uphold a sense of urgency and professionalism in every interaction to consistently exceed customer expectations.<br>• Track and document customer interactions accurately using data entry tools and systems.
We are looking for an experienced Accounts Receivable Specialist to join our team in Lincolnshire, Illinois. In this Contract-to-Permanent position, you will play a crucial role in managing financial transactions, ensuring accurate billing, and maintaining strong relationships with clients. This opportunity is ideal for a detail-oriented individual who thrives in a fast-paced environment and is eager to contribute to the organization's success.<br><br>Responsibilities:<br>• Generate customer invoices and oversee progress billing for equipment and service projects.<br>• Record and post payments received through cash, checks, and credit card transactions.<br>• Process credit card payments and ensure timely updates to financial records.<br>• Analyze customer purchase orders to ensure billing accuracy.<br>• Handle collections by proactively communicating with clients to arrange payments and resolve outstanding balances.<br>• Perform account reconciliations and investigate discrepancies using information from sales teams, control departments, and customers.<br>• Maintain organized accounts receivable files, both manually and electronically.<br>• Address and resolve irregularities or inquiries related to receivables.<br>• Assist with financial management tasks and contribute to overall financial analysis efforts.<br>• Uphold confidentiality standards and safeguard sensitive organizational information.
We are looking for a dedicated and detail-oriented Receptionist to join our team in Milwaukee, Wisconsin. In this long-term contract position, you will serve as the first point of contact for visitors and callers, ensuring exceptional customer service and efficient administrative support. If you are detail-oriented and thrive in a dynamic environment, this role is an excellent opportunity to showcase your organizational and communication skills.<br><br>Responsibilities:<br>• Greet visitors warmly and direct them to the appropriate departments or staff members.<br>• Answer and manage a multi-line phone system, providing accurate information about the organization’s services and departments.<br>• Maintain a clean and organized reception area to uphold a welcoming image.<br>• Assist with administrative tasks such as scheduling appointments, managing records, and handling correspondence.<br>• Organize and file documents to ensure easy access to important information.<br>• Process data entry tasks with accuracy and attention to detail.<br>• Coordinate email communication and respond promptly to inquiries.<br>• Support the team by utilizing Microsoft Office tools, including Word, Excel, and Outlook.<br>• Handle scheduling responsibilities to ensure smooth operations.<br>• Foster positive interactions with visitors, callers, and team members through excellent interpersonal skills.
We are looking for a detail-oriented Collections Specialist to join our team in New Berlin, Wisconsin. This role involves managing customer accounts, ensuring timely payments, and providing exceptional service to resolve outstanding balances. The ideal candidate will bring expertise in accounts receivable and collections processes, along with strong communication skills.<br><br>Responsibilities:<br>• Follow up with customers to address overdue accounts and negotiate payment arrangements.<br>• Maintain accurate records of all collection activities and account statuses.<br>• Handle inbound calls to assist customers with billing inquiries and payment concerns.<br>• Provide backup support for cash application processes to ensure smooth financial operations.<br>• Collaborate with internal teams to resolve discrepancies and improve collection outcomes.<br>• Monitor account aging reports to identify and prioritize collection efforts.<br>• Communicate professionally and effectively with customers to maintain positive relationships.<br>• Ensure compliance with company policies and relevant regulations during collection activities.
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Summer is here! Want to be with a company that will ensure you get to enjoy this beautiful weather? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
We are looking for a detail-oriented Collections Specialist to join our team in Milton, Wisconsin. This long-term contract position is ideal for someone skilled in managing accounts receivable, credit evaluations, and proactive customer communication. The role requires strong organizational abilities and proficiency with financial software to ensure prompt and efficient collections processes.<br><br>Responsibilities:<br>• Review aging reports to identify overdue accounts and initiate timely follow-ups with customers.<br>• Contact clients proactively to confirm invoice receipt and ensure payment before the 30-day mark.<br>• Conduct credit evaluations for new organizations and assess their financial reliability.<br>• Process cash applications efficiently within the accounting software to maintain accurate records.<br>• Ensure the smooth flow of receivables by consistently following up and addressing any payment delays.<br>• Utilize transportation-specific software, such as Truckmate, to streamline collection activities.<br>• Collaborate with internal teams to address billing discrepancies and resolve payment issues.<br>• Maintain detailed records of customer interactions and payment statuses for reporting purposes.<br>• Apply best practices in commercial and consumer collections to achieve optimal recovery rates.
We are looking for a meticulous and organized Data Entry Specialist to join our team in New Berlin, Wisconsin. In this Contract-to-permanent position, you will play a vital role in managing and maintaining accurate customer contract pricing data to ensure smooth business operations. The ideal candidate will have strong proficiency in Microsoft Excel and Word, excellent attention to detail, and the ability to follow precise instructions.<br><br>Responsibilities:<br>• Input customer contract pricing data into designated systems with accuracy and efficiency.<br>• Review and update contract pricing documentation regularly to ensure consistency and correctness.<br>• Collaborate with team members to enhance and streamline documentation processes.<br>• Follow detailed instructions for data entry tasks while maintaining a high level of precision.<br>• Organize and analyze data using Microsoft Excel, creating clear and actionable presentations.<br>• Uphold data integrity and confidentiality in all tasks.<br>• Generate reports and summaries using Microsoft Word and Excel as required.<br>• Resolve data entry discrepancies and troubleshoot issues promptly.<br>• Support other administrative duties, including file organization and scanning, as assigned.
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
We are looking for a detail-oriented Accounts Receivable & Collections specialist to join our team in Plymouth, Wisconsin. This is a long-term contract position that requires expertise in managing financial transactions, invoicing, and collections processes. The role involves working onsite in a business casual environment and offers the opportunity to contribute to automation initiatives and system improvements.<br><br>Responsibilities:<br>• Process freight invoicing and ensure accuracy in vouching freight invoices.<br>• Manage accounts receivable tasks, including collections and cash applications.<br>• Assist with accounts payable functions as needed.<br>• Support automation projects to improve efficiency in financial operations.<br>• Handle customer portals and resolve any related issues.<br>• Contribute to acquisition-related workload and ensure smooth transitions.<br>• Generate and review aging reports to monitor overdue accounts.<br>• Perform billing functions and ensure timely processing.<br>• Collaborate with internal teams to enhance financial systems and workflows.
We are looking for a highly skilled Senior Financial Analyst to join our team in Milwaukee, Wisconsin. This role is critical in driving financial transparency, supporting strategic initiatives, and delivering actionable insights to leadership. The ideal candidate will excel in financial reporting and analysis, while also collaborating across departments to optimize processes and improve performance.<br><br>Responsibilities:<br>• Develop and manage financial reporting systems to enhance visibility into company performance, particularly regarding customer profitability.<br>• Play a key role in establishing and maintaining the company’s data warehouse.<br>• Act as the subject matter expert for FP& A software, overseeing monthly consolidations, budgeting, forecasting, and ad-hoc reporting.<br>• Lead by example as a trusted advisor and business partner, fostering accountability, inclusivity, and high-performance standards.<br>• Facilitate the annual budgeting and forecasting processes, ensuring accuracy and alignment with strategic goals.<br>• Own the customer profitability reporting process, including presenting insights to leadership.<br>• Support monthly financial close activities and produce comprehensive financial reports.<br>• Analyze and prepare monthly, quarterly, annual, and ad-hoc financial reports.<br>• Collaborate with the accounting team to review actual versus budgeted performance, identifying trends and recommending corrective actions.<br>• Drive continuous improvement initiatives that enhance operational efficiency and reporting accuracy.
We are looking for an experienced Attorney/Lawyer to join our team in Buffalo Grove, Illinois. This role focuses on estate planning, probate processes, and providing legal counsel on special needs trusts and related areas. If you are passionate about helping clients navigate complex legal matters with professionalism and care, we encourage you to apply.<br><br>Responsibilities:<br>• Draft and customize estate planning documents, including special needs trusts and wills, to meet client needs.<br>• Provide expert advice on intricate estate and tax planning matters.<br>• Assist clients in navigating the estate administration and probate processes with clarity and precision.<br>• Offer legal counsel on Medicaid and other programs relevant to special needs planning.<br>• Prepare and manage guardianship petitions and oversee related proceedings.<br>• Deliver informative presentations to organizations and community groups about the firm's mission and services.<br>• Maintain meticulous organization and attention to detail in all legal processes and documentation.<br>• Build and nurture client relationships through consistent and clear communication.
<p>We are looking for a detail-oriented Mortgage Support specialist to join our team in Lake Forest, Illinois. In this Contract-to-Permanent position, you will play a key role in assisting loan officers and processors, ensuring smooth and efficient mortgage operations and accounting functions. This is an excellent opportunity to contribute to a dynamic environment while growing your expertise in mortgage lending and accounting support.</p><p><br></p><p>Responsibilities:</p><p>• Assist loan officers and processors with preparing files, entering data, and gathering necessary documentation.</p><p>• Maintain accurate and compliant client files and loan documentation in alignment with company and regulatory standards.</p><p>• Coordinate and track third-party services such as credit reports, appraisals, and title work.</p><p>• Communicate with clients, underwriters, and vendors to clarify or collect required documentation.</p><p>• Monitor and manage loan pipelines, ensuring timely follow-ups for pending items to support on-time closings.</p><p>• Process vendor invoices, prepare payment batches, and ensure accurate coding in accounting software.</p><p>• Perform bank and credit card reconciliations and handle employee expense reports and reimbursements.</p><p>• Generate reports for month-end close and assist with financial analysis as needed.</p><p>• Organize and maintain both digital and physical records for compliance and audit purposes.</p><p>• Support administrative tasks, including document filing, scanning, and records management, as well as ad hoc projects.</p>
