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4 results for Customer Experience Specialist in Milwaukee, WI

Customer Service Specialist

Saukville, WI
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-05-02T00:00:00Z

Customer Service Representative

Milwaukee, WI
onsite
Temporary to Hire
20 - 25 USD / Hourly
1. On-going business customer advocate monitoring product quality, delivery, customer complaints, issues and opportunities. 2. Respond timely to all customer calls, emails, phone calls. 3. Review, research, and enter new purchase orders as they are received. 4. Manage web data in conjunction with the Accounts Receivable team. 5. Support the plants and the sales team with various requests related to sales reports and web support. 6. Create and track RMA’s for quality issues. 7. Assist Accounts Receivable with the creation credit memos. 8. Assist in the completion of the annual Customer Service Satisfaction Survey. 9. Proactively contact customers regarding issuance of purchase orders and follow-up on all delinquent purchase orders. 10. Pursue payments for overdue invoices. 11. Provide backup support by filling in when team members are out of the office. 12. Assist with monthly inventory counts and entering inventory as needed. 13. Assist in monitoring stock and submitting material requisitions for inventory received from sister sites and outside vendors.
2026-05-15T00:00:00Z

Customer Support Billing Specialist

Milwaukee, WI
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a detail-oriented Customer Support Billing Specialist to join a software organization in Milwaukee, Wisconsin on a Contract basis. This position supports billing and accounts receivable activities by investigating payment delays, resolving invoice issues, and helping maintain accurate financial records. The ideal candidate brings strong analytical ability, a customer-focused approach, and the ability to work closely with accounting and post-sale teams in a fast-paced onsite environment. Responsibilities: • Review billing records for accuracy, identify discrepancies, and help ensure invoices are issued correctly and on time. • Oversee collection activity by supporting final notice outreach, tracking follow-up efforts, and helping move delinquent accounts toward resolution. • Perform cash reconciliation tasks and assess how payment activity affects account balances and related financial reporting. • Partner with post-sale operations teams to research overdue vendor balances and support accounts receivable follow-up actions. • Provide day-to-day accounting assistance by working with general ledger entries and coordinating with revenue accounting functions. • Use Excel and Salesforce tools to analyze account details, monitor payment trends, and document billing-related activity. • Support payment setup and invoice delivery processes, including troubleshooting workflow issues tied to billing and credit card transactions.
2026-05-15T00:00:00Z

Order Entry Specialist

Hartland, WI
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role. Responsibilities: • Process order receipts and confirmations for retail, corporate, and wholesale customers. • Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports. • Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries. • Address customer service needs, including complaints, product inquiries, and requests for purchasing information. • Manage donation requests and set up new customer profiles in the database. • Perform filing and maintain organization for front desk and reception duties. • Monitor aged receivables on a weekly basis to ensure timely follow-up. • Generate monthly customer statements and prepare salesperson commission reports. • Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest. • Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
2026-05-15T00:00:00Z