We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this Contract-to-career position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and resolving issues efficiently. This role offers an excellent opportunity to contribute to a dynamic environment while building long-term career potential.<br><br>Responsibilities:<br>• Address customer inquiries and assist sales staff with order updates, ensuring timely and accurate responses.<br>• Monitor and track orders throughout their lifecycle, providing regular updates to customers and stakeholders.<br>• Utilize software tools such as Outlook, Smartsheet, Excel, and Acumatica to manage order data and maintain precise records.<br>• Collaborate with production, shipping, and sales teams to resolve delays or discrepancies effectively.<br>• Handle customer requests with professionalism and attention to detail to ensure a seamless experience.<br>• Update customer profiles and order information in company systems to maintain data integrity.<br>• Support process improvement initiatives aimed at enhancing customer service workflows.<br>• Respond to inbound calls and manage outbound communication to address customer needs.<br>• Accurately input order details into company systems while maintaining high standards of quality.
We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. In this role, you will play a pivotal part in ensuring seamless communication between customers, sales staff, and internal teams. This position requires a proactive approach to managing orders, resolving inquiries, and delivering exceptional service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and sales staff requests regarding orders, updates, and issue resolution.<br>• Monitor the progress of orders from entry through shipment, ensuring timely updates and proactive communication.<br>• Utilize tools such as Outlook, Smartsheet, Excel, and Acumatica to organize and maintain accurate order records.<br>• Collaborate effectively with production, shipping, and sales departments to address delays or discrepancies.<br>• Ensure all customer interactions are handled professionally, efficiently, and with attention to detail.<br>• Update and maintain customer and order data within company systems to ensure accuracy.<br>• Participate in initiatives to improve customer service processes and enhance overall efficiency.
We are looking for a dedicated Customer Service Representative to join our team in New Berlin, Wisconsin. This Contract-to-Permanent position offers an exciting opportunity to support our customers and sales staff by ensuring seamless order management and resolution of inquiries. If you thrive in a fast-paced environment and enjoy delivering exceptional service, we encourage you to apply.<br><br>Responsibilities:<br>• Address customer and sales team inquiries regarding orders, resolving concerns in a timely and detail-oriented manner.<br>• Monitor the progress of orders from initiation to shipment, providing regular updates to stakeholders.<br>• Utilize tools such as Outlook, Smartsheet, Excel, and Acumatica to manage and maintain accurate order records.<br>• Coordinate with production, shipping, and sales teams to address and resolve order delays or discrepancies.<br>• Respond to customer requests with efficiency and attention to detail, ensuring satisfaction.<br>• Maintain and update customer and order information in company databases.<br>• Support efforts to enhance customer service processes through continuous improvement initiatives.
<p>We are looking for a dedicated Collections Specialist to join our team in Brookfield, Wisconsin. This contract position offers an excellent opportunity to contribute to the success of a wholesale distribution company by managing accounts receivable functions. The role is fully onsite and involves close collaboration with the credit manager to support the credit and collections department.</p><p><br></p><p>Responsibilities:</p><p>• Manage the aging of accounts for an assigned region or division to ensure timely collection of receivables.</p><p>• Communicate regularly with customers to collect outstanding balances and resolve payment issues.</p><p>• Perform credit checks and approve orders based on established guidelines.</p><p>• Generate credit reports and recommend adjustments to credit limits when necessary.</p><p>• Prepare collection letters, payment plans, and documentation for uncollectible accounts to be sent to third parties.</p><p>• Process check requests for refunds and credit card payments, ensuring accurate record-keeping.</p><p>• Collaborate with operational teams to address disputes and make necessary account adjustments.</p><p>• Maintain detailed and up-to-date notes for all customer accounts, including aging reviews and risk assessments.</p><p>• Research account credits and review general ledger entries related to accounts receivable.</p><p>• Handle miscellaneous tasks such as bankruptcy claims, equipment aging reviews, and preparing proof of claims as directed.</p>
<p>We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this position, you will play a critical role in ensuring our customers receive exceptional value and support, fostering long-term success for both the organization and our clients. The ideal candidate will bring a proactive approach to customer service, consistently delivering outstanding experiences and solutions.</p><p>(Hybrid 2 to 3 days)</p><p>Responsibilities:</p><p>• Serve as a dedicated customer success representative, addressing the needs of individual customers and end-user channels.</p><p>• Handle a high volume of customer interactions, aiming to complete 85 calls per day while maintaining quality service.</p><p>• Advocate for customers by ensuring their experiences are personalized and effortless.</p><p>• Analyze customer concerns independently and provide timely, effective solutions.</p><p>• Resolve technical issues using troubleshooting skills and available self-help tools.</p><p>• Maintain a deep understanding of the company's products and services to better assist customers.</p><p>• Collaborate across departments to resolve inquiries efficiently, aiming for one-call resolution.</p><p>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel to manage customer interactions and data.</p><p>• Continuously strive to meet call center metrics and deliver success stories for customers.</p>
<p>Robert Half is partnering with a Brookfield manufacturing client in the recruiting for an Accounts Receivable Specialist to join their team in Brookfield, Wisconsin. This role focuses on managing the financial transactions related to customer payments, ensuring accuracy and efficiency in handling accounts. The ideal candidate will play a crucial role in maintaining strong customer relationships while supporting the finance team’s overall operations.</p><p><br></p><p>This is a permanent placement opportunity offering full benefits package, paid time off and 401k match. </p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Invoicing & Billing: Generate and process accurate and timely customer invoices for product shipments and services rendered. Ensure compliance with the company’s billing policies and procedures.</li><li>Customer Account Management: Establish and maintain customer accounts, including setting up terms of payment, credit screening coordination, and account reconciliations.</li><li>Collections: Actively follow up on past-due accounts, identifying escalation points, and working with internal stakeholders to resolve disputes while maintaining positive client relationships.</li><li>Cash Applications: Apply incoming payments (checks, ACH, wire transfers, etc.) to customer accounts, ensuring proper allocation and addressing payment discrepancies.</li><li>Reporting & Analysis: Prepare AR aging reports and key metrics for the team and management. Assess trends in collections, account statuses, and cash flow. Provide recommendations for process improvements.</li><li>Documentation & Audit Support: Maintain accurate records for AR processes. Support financial audits by preparing requested documentation and addressing inquiries related to AR.</li><li>Cross-Functional Collaboration: Partner with sales, customer service, shipping, and other teams to resolve customer inquiries efficiently. Support the month-end close process by reconciling AR balances and preparing journal entries as needed.</li></ul>
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent role, you will be instrumental in ensuring our customers achieve maximum value from our services while delivering exceptional experiences. This position is ideal for someone who thrives in a fast-paced, high-volume call center environment and enjoys building successful partnerships with customers.<br><br>Responsibilities:<br>• Handle inbound customer interactions with urgency, aiming to meet a daily call target of 85 calls.<br>• Advocate for customers by tailoring their experiences to ensure minimal effort and satisfaction.<br>• Analyze customer concerns independently and provide timely, effective solutions.<br>• Utilize troubleshooting skills and self-help tools to address technical issues.<br>• Demonstrate strong knowledge of Milwaukee products and services to resolve inquiries effectively.<br>• Collaborate cross-functionally with support teams to ensure one-call resolutions.<br>• Exhibit agility in addressing customer needs across various channels and adapting to dynamic situations.<br>• Maintain accurate records of customer interactions and solutions through data entry systems.<br>• Uphold professionalism and responsiveness in all communications to foster long-term customer relationships.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Waterford, Wisconsin. This position will focus on managing accounts receivable and ensuring timely collection of outstanding balances while providing exceptional customer service. The role is fully remote and will last approximately 6-8 weeks.<br><br>Responsibilities:<br>• Monitor and analyze accounts receivable aging reports to identify overdue accounts.<br>• Communicate with customers regarding past-due balances and ensure timely resolution of outstanding payments.<br>• Address and resolve customer inquiries related to billing discrepancies, short payments, and account issues.<br>• Research and resolve both internal and external inquiries to provide accurate problem resolution.<br>• Prepare and distribute account statements to customers as needed.<br>• Assist with invoicing processes and handle ad hoc requests from the team.<br>• Provide feedback to improve collections processes and enhance efficiency.<br>• Manage assigned accounts by maintaining up-to-date records and tracking payment activities.<br>• Utilize software tools such as Salesforce and NetSuite to support collections tasks effectively.
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Summer is here! Want to be with a company that will ensure you get to enjoy this beautiful weather? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Summer is here! Want to be with a company that will ensure you get to enjoy this beautiful weather? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
<p>We are looking for an experienced <strong>Family Law Attorney</strong> to join our client's thriving legal practice in Brookfield, Wisconsin. This role offers the opportunity to make a meaningful impact by guiding clients through complex family law matters with expertise and compassion. If you are a skilled and detail-oriented legal expert with a passion for advocacy and a commitment to excellence, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Represent clients in family law cases, including divorce, child custody, child support, and property division.</p><p>• Draft and file legal documents such as pleadings, motions, and briefs with precision and attention to detail.</p><p>• Conduct thorough legal research to support case strategies and arguments.</p><p>• Advocate for clients during court hearings, mediations, and settlement negotiations.</p><p>• Provide empathetic and clear legal advice to clients throughout their case.</p><p>• Manage a diverse caseload independently while meeting deadlines and maintaining high standards.</p><p>• Foster strong client relationships through consistent and effective communication.</p><p>• Collaborate with colleagues to ensure comprehensive legal representation.</p><p>• Stay current with family law developments and apply them effectively to cases.</p>
