Add your latest resume to match with open positions.
2 results for Customer Service Reps in Middleton, WI
- Madison, WI
- onsite
- Temporary
- 20 - 21 USD / Hourly
- <p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base.</p><p><br></p><p><strong>*Fully ONSITE and must be Bilingual in Spanish*</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.</p><p>• Handle both inbound and outbound calls to address customer needs and provide accurate information.</p><p>• Assist customers in resolving issues, answering questions, and providing guidance on services offered.</p><p>• Document customer interactions and maintain accurate records in the system.</p><p>• Collaborate with team members to ensure seamless service delivery and problem resolution.</p><p>• Identify and escalate complex issues to appropriate departments for further support.</p><p>• Follow established protocols and procedures to maintain high-quality service standards.</p><p>• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.</p><p>• Provide feedback to improve customer service processes and enhance the overall experience.</p>
- 2026-04-16T00:00:00Z
- Madison, WI
- onsite
- Contract / Temporary to Hire
- 30 - 35 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems.<br>• Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency.<br>• Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs.<br>• Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting.<br>• Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction.<br>• Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed.<br>• Document and escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain accurate records of support interactions and resolutions within the ticketing system.<br>• Collaborate with team members to improve support processes and ensure seamless service delivery.<br>• Stay updated on emerging technologies and tools to enhance technical support capabilities.
- 2026-03-25T00:00:00Z