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1 result for Entry Level Help Desk Support in Michigan City, IN
- Chicago, IL
- onsite
- Permanent / Full Time
- 60000 - 70000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk.<br>• Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner.<br>• Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting.<br>• Manage user accounts, permissions, and directory-related tasks within Active Directory.<br>• Support ChromeOS and other end-user devices to maintain reliable functionality across the organization.<br>• Track, update, and close service desk tickets while keeping users informed on progress and next steps.<br>• Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions.<br>• Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
- 2026-09-09T00:00:00Z