Add your latest resume to match with open positions.
2 results for Entry Level Help Desk Support in Michigan City, IN
- Chicago, IL
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance to end users in Chicago, Illinois. This position supports daily technology operations by resolving hardware and software issues, preparing workstations and peripherals, and ensuring meeting technology is ready for use. The ideal candidate brings strong customer service instincts, sound troubleshooting ability, and a careful approach to handling sensitive information.<br><br>Responsibilities:<br>• Deliver in-person and remote support for staff by diagnosing and resolving issues involving approved software, desktop and laptop systems, and related devices.<br>• Install, configure, and maintain end-user equipment and workplace technology to support smooth day-to-day operations.<br>• Troubleshoot printers and scanners, perform routine upkeep, and work with external service providers when vendor escalation is required.<br>• Prepare and support conference room technology, including audio/video meetings, presentation setups, and web-based collaboration sessions.<br>• Manage and resolve incidents escalated from the service desk, documenting progress and outcomes accurately within the designated ticketing platform.<br>• Partner with team members to track equipment inventory, keep records current, and notify leadership when stock levels need replenishment.<br>• Use sound judgment to prioritize and escalate complex issues to engineers or other IT specialists while keeping supervisors informed of significant concerns.<br>• Maintain an orderly repair and storage area and follow departmental standards, policies, and security expectations in all support activities.<br>• Contribute to special assignments and additional departmental initiatives as needed while protecting confidential information encountered during support work.
- 2026-08-06T00:00:00Z
- Chicago, IL
- onsite
- Permanent / Full Time
- 60000 - 70000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk.<br>• Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner.<br>• Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting.<br>• Manage user accounts, permissions, and directory-related tasks within Active Directory.<br>• Support ChromeOS and other end-user devices to maintain reliable functionality across the organization.<br>• Track, update, and close service desk tickets while keeping users informed on progress and next steps.<br>• Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions.<br>• Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.
- 2026-07-22T00:00:00Z