<p>We are looking for a skilled Systems Administrator to join our team in Florida. In this long-term contract position, you will be responsible for managing and maintaining critical systems and ensuring optimal performance across the organization. This role offers a great opportunity to work with advanced technologies and contribute to the smooth operation of IT infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Configure, manage, and maintain Active Directory environments to ensure secure and efficient operations.</p><p>• Oversee the installation, configuration, and maintenance of Windows Server systems.</p><p>• Provide support for Windows 10, including troubleshooting and resolving technical issues.</p><p>• Manage virtualization platforms such as VMware to support scalable and flexible IT environments.</p><p>• Monitor system performance and proactively address any potential issues to minimize downtime.</p><p>• Perform regular updates and patches to ensure systems are secure and compliant.</p><p>• Document system configurations and processes for easy reference and future scalability.</p><p>• Respond to technical inquiries and provide solutions to support end-users effectively.</p>
<p>We are seeking a <strong>Software Engineer</strong> with strong experience in <strong>.NET, C#, and .NET Core</strong> and hands-on exposure to <strong>AI-enabled solutions</strong>. This role will design, develop, and maintain scalable applications while contributing to the integration of AI capabilities into business systems and workflows.</p><p>Key Responsibilities</p><ul><li>Design, develop, test, and maintain applications using <strong>C#, .NET, and .NET Core</strong></li><li>Build and support <strong>RESTful APIs</strong>, microservices, and backend services</li><li>Collaborate with cross-functional teams to define technical requirements and deliver scalable solutions</li><li>Integrate <strong>AI/ML services</strong>, intelligent automation tools, or generative AI capabilities into applications</li><li>Optimize application performance, security, and reliability</li><li>Write clean, maintainable, and well-documented code following best practices</li><li>Participate in code reviews, troubleshooting, debugging, and production support</li><li>Work with databases such as <strong>SQL Server</strong> and support data integration needs</li><li>Contribute to CI/CD pipelines, deployment processes, and cloud-based development initiatives</li><li>Stay current on emerging technologies, particularly in <strong>AI, automation, and modern .NET development</strong></li></ul><p><br></p>
<p>We are looking for a skilled Software Engineer to join our team in Miami, Florida. This long-term contract position offers the opportunity to work on innovative software solutions using the Microsoft .NET framework and related technologies. You will play a key role in designing and developing applications that drive business efficiency and deliver exceptional user experiences.</p><p><br></p><p>Responsibilities:</p><p>• Develop, test, and deploy scalable applications using C# and the Microsoft .NET framework, including .NET Core.</p><p>• Collaborate with product managers, QA teams, and designers to gather requirements and deliver high-quality software solutions.</p><p>• Optimize and maintain existing software systems to enhance performance, security, and reliability.</p><p>• Write clean, efficient, and well-documented code while adhering to industry best practices.</p><p>• Conduct code reviews and participate in technical discussions to ensure quality and consistency.</p><p>• Mentor entry level developers, providing guidance and support to encourage growth and skill development.</p><p>• Work with cloud platforms such as Microsoft Azure to implement secure and scalable solutions.</p><p>• Stay informed about emerging trends and advancements in software development, applying relevant knowledge to projects.</p>
<p>We are looking for a Software Engineer to join a Long-term Contract opportunity with our client. This position focuses on building and supporting enterprise software that serves clinical and operational users, with an emphasis on reliable delivery, strong engineering practices, and close collaboration across teams. The role is well suited for someone who enjoys creating scalable applications, improving existing systems, and contributing to quality-driven development in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Design, build, and enhance software applications for web-based and interconnected environments using modern engineering approaches.</p><p>• Translate business needs into practical technical solutions by evaluating requirements, clarifying uncertainties, and recommending effective design options.</p><p>• Develop front-end and back-end components with current programming languages and frameworks while maintaining clean, efficient, and maintainable code.</p><p>• Execute application testing, troubleshoot defects, and document clear reproduction steps to support timely issue resolution.</p><p>• Produce installation, maintenance, and technical documentation to support ongoing application reliability and support activities.</p><p>• Collaborate with users and internal stakeholders to gather system expectations, refine requested changes, and align delivered solutions with operational needs.</p><p>• Contribute to predictable project execution by estimating work, raising timeline or quality concerns early, and adapting to shifting priorities when needed.</p><p>• Follow established development standards, quality procedures, and applicable compliance guidelines, including organizational SOPs relevant to software delivery.</p>
<p>We are looking for a talented Data Engineer to join our team in Miami, Florida. This long-term contract position offers the opportunity to work on cutting-edge technologies and contribute to the development of efficient data pipelines and processes. The ideal candidate will have a strong background in data engineering and a passion for delivering high-quality solutions that drive business success.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement scalable data pipelines using Snowflake, Python, and other relevant tools.</p><p>• Collaborate with stakeholders to gather and refine data requirements, ensuring alignment with business needs.</p><p>• Develop and maintain data models to support analytics, reporting, and operational processes.</p><p>• Optimize data warehouse performance by tuning queries and managing resources effectively.</p><p>• Ensure data quality through rigorous testing and governance protocols.</p><p>• Implement security and compliance measures to protect sensitive data.</p><p>• Research and integrate emerging technologies to enhance system capabilities.</p><p>• Support ETL processes for data extraction, transformation, and loading.</p><p>• Work with technologies such as Apache Spark, Hadoop, and Kafka to manage and process large datasets.</p><p>• Provide technical guidance and support to team members and stakeholders.</p>
<p>We are seeking a skilled Systems Engineer with hands-on experience in VMware, enterprise storage, and Microsoft Office 365 to support and enhance our IT infrastructure. This role is responsible for administering virtual environments, managing storage systems, supporting Microsoft 365 services, and ensuring the stability, security, and performance of core infrastructure platforms. The ideal candidate is a proactive problem solver with strong technical expertise and the ability to work across server, cloud, and end-user environments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer, maintain, and optimize VMware environments, including ESXi hosts, vCenter, and virtual machines</li><li>Manage and support enterprise storage platforms, including provisioning, performance monitoring, backups, and capacity planning</li><li>Administer Microsoft Office 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and user account management</li><li>Monitor system performance, availability, and security across infrastructure platforms</li><li>Perform system upgrades, patching, migrations, and hardware/software lifecycle management</li><li>Troubleshoot issues related to virtualization, storage, backups, and Microsoft 365 services</li><li>Support disaster recovery, business continuity, and backup strategies</li><li>Collaborate with network, security, and desktop support teams on infrastructure-related initiatives</li><li>Maintain technical documentation, system configurations, and standard operating procedures</li><li>Participate in on-call support and respond to critical infrastructure incidents as needed</li></ul><p><br></p>
We are looking for a Web Developer to join our team in Delray Beach, Florida and help build, maintain, and improve engaging web experiences. This role is suited for someone who enjoys writing clean code, solving front-end and back-end challenges, and contributing to websites that are functional, responsive, and easy to manage. The ideal candidate brings hands-on experience with modern web technologies and a practical approach to development within a collaborative environment.<br><br>Responsibilities:<br>• Build and maintain website features using JavaScript, HTML, CSS, WordPress, and ASP.NET technologies.<br>• Create responsive page layouts and user-facing components that perform reliably across browsers and devices.<br>• Customize WordPress themes, templates, and site functionality to support business and content needs.<br>• Troubleshoot technical issues, identify root causes, and implement effective fixes to improve site stability.<br>• Partner with internal stakeholders to translate project goals into well-structured web solutions.<br>• Optimize website performance, usability, and accessibility through thoughtful development practices.<br>• Support ongoing updates, enhancements, and content-driven changes while following coding standards.
<p><strong>Systems Administrator</strong></p><p>We are seeking a skilled <strong>Systems Administrator</strong> to join our technology team. This role is ideal for someone who enjoys managing servers, supporting infrastructure, and solving complex technical issues in a fast-paced environment. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a solid foundation in system administration with room to grow into more advanced responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Manage and maintain Windows and/or Linux server environments including patching, updates, and performance monitoring</li><li>Administer Active Directory, Group Policy, DNS, DHCP, file shares, and permission structures</li><li>Support virtualization platforms such as VMware or Hyper-V, including VM creation, tuning, and maintenance</li><li>Oversee backup operations, disaster recovery testing, and storage systems</li><li>Assist with system upgrades, migrations, and infrastructure improvement projects</li><li>Monitor server health, performance metrics, and resource utilization</li><li>Troubleshoot server failures, authentication issues, and network-related system problems</li><li>Maintain accurate documentation including configurations, diagrams, and SOPs</li><li>Collaborate with network, help desk, and security teams to resolve escalated support issues</li><li>Ensure systems comply with organizational security policies and standards</li></ul><p><br></p>
<p><strong>IT Project Manager</strong></p><p>We are seeking an organized <strong>IT Project Manager</strong> to lead technology projects and ensure timely, high-quality delivery. This role is ideal for someone who enjoys planning, coordinating teams, and managing IT initiatives across infrastructure, cloud, and software environments.</p><p><strong>Responsibilities</strong></p><ul><li>Develop project plans, timelines, budgets, and deliverable schedules</li><li>Coordinate with technical teams, business stakeholders, and external vendors</li><li>Track project risks, dependencies, and issues while maintaining clear communication</li><li>Lead project meetings, document action items, and provide progress reports</li><li>Manage scope, requirements, and change control procedures</li><li>Oversee implementation, testing, deployment, and post-project handoff</li><li>Support IT governance, documentation, and compliance standards</li><li>Ensure projects align with organizational goals and technology strategies</li></ul><p><br></p>
<p>We are seeking a Senior Automation Engineer with strong expertise in <strong>Playwright</strong> and <strong>TypeScript</strong> to drive test automation efforts across modern software products in a regulated environment. This role will serve as the automation SME within Agile product teams, developing scalable automation solutions and supporting quality throughout the software development lifecycle.</p><p>Responsibilities</p><ul><li>Design, develop, and maintain automated tests using Playwright and TypeScript.</li><li>Build UI, API, integration, regression, and end-to-end test automation.</li><li>Enhance and maintain enterprise automation frameworks and reusable test components.</li><li>Develop API and integration tests for complex workflows and data flows.</li><li>Support automated testing within CI/CD pipelines (GitLab CI preferred).</li><li>Troubleshoot automation failures and optimize test execution.</li><li>Collaborate with Product Owners, Developers, QA, and business stakeholders.</li><li>Participate in Agile ceremonies, code reviews, and quality initiatives.</li><li>Ensure compliance with validation, quality, and documentation standards.</li></ul><p>Benefits</p><ul><li>Competitive salary up to $120,000 USD</li><li>Bonus opportunities</li><li>Medical and dental coverage</li><li>Paid time off</li><li>Retirement savings plan</li><li>Professional development support</li><li>Fully remote within North America</li></ul><p>For immediate consideration, apply now and direct message Reid Gormly on LinkedIn</p>
<p><strong>Azure Developer</strong></p><p>We are seeking a knowledgeable <strong>Azure Developer</strong> to build cloud-native applications and services using Microsoft Azure technologies. This role is ideal for someone who enjoys designing scalable solutions, working with modern cloud tools, and collaborating closely with software and cloud engineering teams. The ideal candidate will have strong development skills, deep understanding of Azure services, and a passion for cloud innovation.</p><p><strong>Responsibilities</strong></p><ul><li>Develop cloud-based applications using Azure Functions, App Services, Logic Apps, and related services</li><li>Build APIs, microservices, and serverless workloads using .NET, C#, or other Azure-supported languages</li><li>Implement Azure integrations using Service Bus, Event Hub, API Management, or Durable Functions</li><li>Create and optimize Azure DevOps pipelines for CI/CD automation</li><li>Develop Infrastructure-as-Code templates using ARM, Bicep, or Terraform</li><li>Collaborate with architects and DevOps teams to ensure scalable cloud designs</li><li>Troubleshoot application issues, performance bottlenecks, and integration problems</li><li>Monitor cloud workloads, logs, costs, and performance metrics</li><li>Maintain documentation for Azure solutions, APIs, and deployment procedures</li><li>Participate in code reviews, design sessions, and architectural discussions</li></ul><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support.<br><br>Responsibilities:<br>• Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment.<br>• Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications.<br>• Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket.<br>• Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations.<br>• Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.
<p>Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul><p><br></p>
<p>We are seeking a skilled Power BI Developer to design, develop, and maintain business intelligence solutions that help drive data-informed decision-making. The ideal candidate will have experience transforming raw data into meaningful dashboards, reports, and visualizations, while partnering with business and technical teams to understand reporting needs and deliver scalable analytics solutions.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and deploy interactive Power BI dashboards and reports</li><li>Gather business requirements and translate them into technical reporting solutions</li><li>Connect, clean, and transform data from multiple sources using Power Query and related tools</li><li>Develop and optimize data models, DAX calculations, and performance tuning strategies</li><li>Maintain data accuracy, integrity, and report reliability across BI environments</li><li>Collaborate with stakeholders to identify KPIs and reporting priorities</li><li>Support report publishing, workspace management, security roles, and scheduled refreshes in Power BI Service</li><li>Troubleshoot reporting issues and provide ongoing enhancements and user support</li><li>Document BI processes, data definitions, and report specifications</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Data Engineer</strong> with strong experience in <strong>ETL development, Snowflake, and Python</strong> to join our team. This role will be responsible for designing, building, and maintaining scalable data pipelines and cloud-based data solutions that support analytics, reporting, and business decision-making.</p><p>The ideal candidate has hands-on expertise in modern data engineering practices, strong problem-solving abilities, and experience working with structured and unstructured data in fast-paced environments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain robust <strong>ETL/ELT pipelines</strong> for ingesting, transforming, and loading data from multiple sources</li><li>Build and optimize data solutions within <strong>Snowflake</strong></li><li>Develop reusable scripts and workflows using <strong>Python</strong></li><li>Integrate data from APIs, databases, flat files, and third-party platforms</li><li>Monitor, troubleshoot, and enhance data pipeline performance, reliability, and scalability</li><li>Collaborate with analytics, engineering, and business teams to understand data requirements</li><li>Ensure data quality, integrity, governance, and security across platforms</li><li>Support data modeling, warehouse design, and performance tuning</li><li>Document technical designs, workflows, and operational processes</li><li>Participate in code reviews, testing, and deployment activities</li></ul><p><br></p>
<p><strong>IT Support Specialist</strong></p><p>We are seeking a dedicated <strong>IT Support Specialist</strong> to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.</p><p><strong>Responsibilities</strong></p><ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul><p><br></p>
<p>We are seeking an experienced IT Business Analyst to support software implementation initiatives from planning through post-deployment. This role will partner with business stakeholders, project teams, and technical resources to gather requirements, document processes, support solution design, and help ensure successful delivery of enterprise software solutions. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with business stakeholders to gather, analyze, and document functional and technical requirements. </li><li>Translate business needs into clear process flows, user stories, use cases, and functional specifications. </li><li>Support software implementation projects, including requirements validation, testing coordination, issue tracking, and deployment readiness. </li><li>Facilitate meetings, workshops, and status updates with cross-functional teams. </li><li>Evaluate current business processes and identify opportunities for improvement through system enhancements and process optimization. </li><li>Work closely with developers, vendors, project managers, and QA teams to ensure requirements are understood and delivered accurately. </li><li>Assist with data mapping, migration validation, and integration-related activities as needed. </li><li>Develop user documentation, training materials, and support change management efforts during implementation. </li><li>Help coordinate user acceptance testing and ensure business signoff prior to go-live. </li><li>Provide post-implementation support, issue analysis, and continuous improvement recommendations. </li></ul>
<p>We are seeking a <strong>Fullstack AI Engineer</strong> to design, build, and deploy innovative AI-powered applications that solve complex business challenges. This role combines hands-on software engineering with client-facing consulting skills, making it ideal for someone who can move seamlessly from solution design to implementation and stakeholder engagement.</p><p><br></p><p>The ideal candidate will have strong experience in <strong>fullstack development, AI application architecture, and large language model (LLM) solutions</strong>, along with the ability to translate business needs into scalable technical outcomes.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain fullstack AI applications using <strong>Python, SQL, and modern development frameworks</strong></li><li>Build and optimize <strong>LLM-powered applications</strong>, including prompt workflows, agent orchestration, and production-ready AI features</li><li>Develop and enhance <strong>Retrieval-Augmented Generation (RAG)</strong> systems using vector databases and semantic search</li><li>Integrate and orchestrate APIs across internal and third-party platforms</li><li>Deploy and manage applications in cloud environments such as <strong>AWS, Azure, or Google Cloud</strong></li><li>Build, manage, and optimize containerized solutions using <strong>Docker and Kubernetes</strong></li><li>Create and support <strong>data engineering workflows and ETL pipelines</strong> for AI and analytics applications</li><li>Implement <strong>Git-based development workflows</strong> and contribute to <strong>CI/CD pipelines</strong> for efficient software delivery</li><li>Partner with business stakeholders to gather requirements and define solution goals</li><li>Translate business problems into technical architecture and implementation plans</li><li>Lead or support <strong>client workshops, demos, and solution walkthroughs</strong></li><li>Develop <strong>rapid prototypes and proof-of-concepts</strong> to validate ideas and accelerate delivery</li><li>Contribute to <strong>solution architecture and system design</strong> for scalable, secure, and high-performing AI applications</li></ul><p><br></p>
Epic Senior Analyst. Quality and Population Health <br> The organization’s IT department is seeking an experienced Epic Senior Analyst - Quality and Population Health to support the implementation, optimization, and ongoing management of Epic applications related to quality reporting and population health initiatives. This role is responsible for configuring, building, and enhancing applications while collaborating with stakeholders, end users, and technical teams to ensure optimal functionality, workflow alignment, and system access. The position also supports entry level team members in daily operations and application issue resolution. <br> Core Responsibilities <br> • Collaborate with stakeholders, end users, and application team members to optimize application configuration, functionality, and access. • Serve as a primary support contact for application end users. • Participate in the design, development, implementation, and maintenance of Epic applications. • Support system testing and assist with workflow documentation. • Analyze the impact of technology on clinical workflows and validate operational changes. • Identify application issues and assist in driving resolution. • Support entry level staff with service ticket resolution, application updates, data requests, and day to day operational support. • Collaborate with training teams on documentation and training strategies related to system updates. • Work with stakeholders and end users to ensure applications meet organizational clinical and operational needs. • Participate in on call rotations and relevant meetings or committees. • Maintain regular communication with team members and provide project updates to leadership. <br> Role Specific Responsibilities <br> • Build and maintain clinician workflows and HEDIS quality measures supporting Medicare Advantage programs. • Configure and support CMS Quality Payment Program reporting including MIPS, MVP, and MACRA within Epic. • Support clinician workflows related to eCQM and Promoting Interoperability programs. • Apply knowledge of clinical terminology, workflow optimization, clinical decision support, health maintenance, and data integration. • Support business intelligence and analytics initiatives aligned with industry standards and best practices. • Build and support Epic clinical and administrative workflows. • Provide day to day application support including service ticket resolution, application enhancements, and data requests. • Analyze new Epic releases and determine potential workflow impacts. • Collaborate with project teams and provide updates on project status and issue resolution. <br> This list of responsibilities may be expanded as needed. <br> Core Qualifications <br> • Bachelor’s degree in a related field. • Epic Healthy Planet or Epic Ambulatory Certification preferred. • Minimum of 3 years of relevant experience, preferably in healthcare or healthcare related environments. • Strong operational, project management, and organizational skills.
We are looking for an experienced Oracle Fast Formula Developer to join our team on a long-term contract basis in Boca Raton, Florida. In this role, you will be responsible for managing, troubleshooting, and enhancing existing client-specific formulas within Oracle Cloud applications. This position requires a strong background in developing Fast Formulas from scratch and a deep understanding of U.S. payroll and billing processes, including multi-state pay rules and calculations.<br><br>Responsibilities:<br>• Analyze, troubleshoot, and modify existing Oracle Fast Formulas to ensure they meet business requirements.<br>• Develop new Fast Formulas when gaps or additional needs are identified during the implementation process.<br>• Provide expert support for formulas related to HR, Time & Labor, Payroll, Absence, Benefits, and Compensation modules.<br>• Map existing formulas to business requirements and resolve any discrepancies or issues.<br>• Collaborate with stakeholders to understand and implement multi-state payroll rules and billing calculations.<br>• Create and maintain technical documentation, including technical design documents (TDDs) and migration plans.<br>• Utilize Oracle tools such as Value Sets, User-Defined Tables (UDTs), and Lookups to enhance formula functionality.<br>• Conduct analytics reporting using Oracle tools to support business decisions.<br>• Work independently to interpret and manage inherited formulas with minimal guidance.<br>• Ensure availability during Eastern Time business hours to provide timely support.
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are hiring a <strong>Help Desk Technician</strong> to provide technical support to end users in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide support to users via <strong>phone, email, and chat</strong></li><li>Troubleshoot hardware, software, and <strong>Windows</strong>-related issues</li><li>Perform <strong>Active Directory</strong> account maintenance and <strong>password resets</strong></li><li>Track and resolve support requests through the <strong>ticketing system</strong></li><li>Use <strong>Remote Desktop</strong> to assist users with technical issues</li><li>Escalate more complex issues when needed</li></ul><p><br></p>
<p><strong>Cloud Engineer</strong></p><p>We are seeking a talented <strong>Cloud Engineer</strong> to join our infrastructure team. This role is ideal for someone who enjoys building cloud-based solutions, optimizing deployments, and supporting scalable, secure environments. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a solid foundation in cloud architecture with room to grow into more advanced engineering responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Deploy, configure, and manage cloud resources across Azure, AWS, and/or GCP</li><li>Implement cloud security controls including IAM/RBAC permissions, encryption, policies, and MFA</li><li>Build and maintain Infrastructure-as-Code templates using Terraform, ARM/Bicep, or CloudFormation</li><li>Support CI/CD pipelines and automated deployments for application and infrastructure releases</li><li>Monitor cloud performance, availability, cost usage, and alerts using native tools</li><li>Troubleshoot cloud networking issues including firewalls, VNETs/VPCs, routing, gateways, and load balancers</li><li>Support containerized workloads using Docker and Kubernetes</li><li>Collaborate with developers, DevOps teams, and systems administrators on cloud projects</li><li>Document cloud architectures, procedures, and operational guidelines</li><li>Assist with cloud migrations, modernization initiatives, and optimization efforts</li></ul><p><br></p>
<p><strong>Network Administrator</strong></p><p>We are seeking a knowledgeable <strong>Network Administrator</strong> to support and maintain our network infrastructure across multiple locations. This role is ideal for someone who enjoys working with routers, switches, firewalls, and wireless technologies while ensuring reliable connectivity for all users. The ideal candidate will have strong problem-solving skills, attention to detail, and a solid understanding of networking fundamentals.</p><p><strong>Responsibilities</strong></p><ul><li>Configure, monitor, and troubleshoot switches, routers, firewalls, and wireless access points</li><li>Support LAN/WAN environments including VLANs, VPNs, DHCP, DNS, and routing/switching</li><li>Monitor network performance, bandwidth usage, and system alerts</li><li>Assist with network upgrades, equipment refreshes, and site deployments</li><li>Maintain accurate network documentation including diagrams, IP schemas, and configurations</li><li>Troubleshoot network connectivity issues across wired and wireless environments</li><li>Manage firewall policies, VPN tunnels, ACLs, and network segmentation</li><li>Collaborate with security teams to implement network hardening measures</li><li>Support VoIP systems, WAN circuits, and remote connectivity</li><li>Escalate complex issues and coordinate with vendors when necessary</li></ul><p><br></p>
<p>We are seeking a detail-oriented and proactive <strong>Security Analyst</strong> to help protect and strengthen our organization’s security posture. In this role, you will monitor and respond to cybersecurity events, support detection engineering efforts, assist with access governance activities, and contribute to ongoing threat identification initiatives. The ideal candidate is comfortable working in a fast-paced environment, has strong analytical skills, and can operate effectively within a continuous operations model.</p><p>**this role is remote with onsite once or twice a month</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee and analyze security events and alerts generated through SIEM, SOAR, and cloud security platforms across <strong>AWS, Azure, and GCP</strong>.</li><li>Investigate, assess, and triage potential security incidents within a <strong>24/7/365 on-call operational environment</strong>.</li><li>Assist in the upkeep, optimization, and fine-tuning of SIEM and SOAR detection content, including correlation rules and automated response playbooks.</li><li>Participate in proactive threat hunting activities by leveraging behavioral analytics, anomaly detection, and AI-enabled security tools.</li><li>Conduct periodic user access reviews and support <strong>IT General Controls (ITGC)</strong> compliance testing and related audit activities.</li></ul><p><br></p>