<p>We’re seeking a dynamic Infrastructure Engineer to design, build, and maintain our critical IT infrastructure. You’ll ensure high availability, scalability, and security across servers, storage, and cloud systems. If you’re passionate about creating resilient systems and solving complex technical challenges, join us to power our technology backbone!</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and deploy infrastructure solutions, including servers, virtualization, and storage systems.</li><li>Manage and optimize on-premises and cloud environments (e.g., AWS, Azure, VMware).</li><li>Automate provisioning, monitoring, and scaling using tools like Terraform or Ansible.</li><li>Troubleshoot and resolve issues impacting system performance or availability.</li><li>Implement security best practices, including patch management and access controls.</li><li>Collaborate with DevOps and application teams to support CI/CD pipelines.</li><li>Document infrastructure designs and maintain operational runbooks.</li></ul><p><br></p>
<p>Join our team as a Software Engineer Lead and play a pivotal role in modernizing our intranet application, moving from legacy systems to the latest 2025 Microsoft Server environment. You’ll lead the conversion effort for web-hosted business applications using C# and .NET technologies, directly supporting a critical ERP upgrade. This is a high-impact opportunity to ensure system stability, technical excellence, and to shape future IT capabilities at a leading organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and execute the migration of the intranet application from legacy .NET/Server 2020 to .NET/Server 2025, ensuring performance and reliability.</li><li>Collaborate with stakeholders and technical teams to scope, design, and deliver the application conversion and ERP code base upgrade.</li><li>Develop scalable and maintainable C# .NET solutions, adhering to industry best practices for code modernization, testing, and deployment.</li><li>Manage hosted server environments, optimize application performance, and ensure robust integration with ERP systems.</li><li>Build and oversee DevOps pipelines for CI/CD and automated testing to ensure seamless upgrades and ongoing system health.</li><li>Mentor software team members, foster collaboration, and help drive ongoing digital transformation and technical upskilling.</li></ul><p><br></p>
<p>We are seeking a Full Stack Developer to take ownership of a proprietary, production-level application. This is a highly critical role supporting software actively used in medical environments (MRI and CT machines).</p><p>Environment & Product Context:</p><ul><li>Closed-source, internally developed platform</li><li>Currently running in live production across MRI and CT machines</li><li>System supports large-scale, real-time data processing across thousands of devices and multiple networks</li><li>No downtime environment – continuous deployment with background bug fixes and merges</li><li>Application includes visual tools and utilities for large-scale distributed systems</li></ul><p>Core Responsibilities:</p><ul><li>Own development and ongoing enhancement of the application</li><li>Continuously develop, test, and deploy to production</li><li>Manage CI/CD pipelines and ensure seamless releases</li><li>Handle live bug fixes and background merges without interrupting production</li><li>Build and scale systems that support high device volume and network complexity</li></ul>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p> </p>
We are looking for an experienced Sr. Software Engineer to join our team in Coconut Creek, Florida. This is a contract position offering the opportunity to work onsite with a government entity, contributing to critical software development and integration projects. The ideal candidate will possess strong technical expertise and a proactive approach to solving complex challenges.<br><br>Responsibilities:<br>• Develop and maintain existing applications while contributing to new software development projects.<br>• Address and resolve support tickets promptly to ensure minimal disruption to end users.<br>• Lead software integration efforts, utilizing expertise in technologies such as C#, VB.NET, .NET Core, and React.js.<br>• Collaborate with team members to manage workloads and support ongoing and upcoming initiatives.<br>• Assist with application server upgrades and migrations to improve operational efficiency.<br>• Implement and oversee critical upgrades for systems like Tyler Technologies Munis and Central Square.<br>• Ensure seamless conversion of legacy intranet systems to updated servers.<br>• Provide technical support and insight for police department data access and security.<br>• Troubleshoot and resolve issues related to legacy code and application integration.<br>• Maintain clear communication with stakeholders and deliver high-quality solutions within deadlines.
<p>We are seeking a skilled Application Developer to design, build, and maintain scalable business applications that support internal operations and customer‑facing systems. This role requires strong hands‑on development experience, sound architectural judgment, and the ability to work collaboratively with cross‑functional teams.</p><p>Responsibilities</p><ul><li>Design, develop, test, and maintain web and/or enterprise applications across the full software development lifecycle</li><li>Build clean, scalable, and well‑documented code that aligns with business and technical requirements</li><li>Collaborate with product owners, designers, and stakeholders to translate requirements into technical solutions</li><li>Integrate applications with databases, APIs, and third‑party services</li><li>Troubleshoot, debug, and optimize application performance and reliability</li><li>Participate in code reviews, ensuring quality, security, and adherence to best practices</li><li>Contribute to architecture decisions and technical standards, especially for mid‑to‑large scale applications</li><li>Support application deployments, enhancements, and ongoing maintenance</li></ul><p><br></p>
<p>We are looking for an experienced IT Operations Support Specialist to join our team in Coconut Creek, Florida. This is a Contract to permanent position, offering an excellent opportunity to contribute to the operational efficiency of a government organization. In this role, you will be responsible for maintaining and troubleshooting IT systems, ensuring seamless performance, and supporting both hardware and software needs.</p><p><br></p><p>Responsibilities:</p><p>• Monitor system performance, identify issues, and resolve network and system failures effectively.</p><p>• Troubleshoot and address complex inquiries or complaints related to IT operations.</p><p>• Coordinate with vendors for hardware and software maintenance and consult with technical support teams to resolve application issues.</p><p>• Create and manage user accounts for software and network applications across the organization.</p><p>• Deploy and configure new hardware and software technologies to meet operational requirements.</p><p>• Maintain accurate inventory records for hardware, software, and technology resources, reallocating as necessary.</p><p>• Prepare and update documentation for systems, equipment, and installations to ensure compliance with operational standards.</p><p>• Train end-users on technology systems and processes to improve efficiency and adoption.</p><p>• Provide on-call support during off-hours, including nights, weekends, and holidays, as needed.</p>
<p>We are seeking a <strong>Lead Software Development Engineer (.NET)</strong> to support and lead application development, ERP integrations, server migrations, and system reliability efforts within a small, high‑impact public‑sector IT environment.</p><p>This role is <strong>highly urgent</strong> due to the departure of the current Application Development Manager and requires immediate onboarding for <strong>knowledge transfer and operational continuity</strong>.</p><p>The successful candidate will act as the senior technical lead for .NET applications while partnering closely with infrastructure teams, ERP vendors, and internal stakeholders to ensure data integrity, system reliability, and successful modernization initiatives.</p><p><br></p><p>Key Responsibilities</p><p><strong>Application Development & Support</strong></p><ul><li>Lead development, enhancement, and ongoing maintenance of .NET applications.</li><li>Support production systems and resolve assigned support tickets efficiently.</li><li>Contribute hands‑on development for new and existing solutions using ASP.NET, C#, and VB.NET.</li><li>Serve as the senior technical resource within a small applications team.</li></ul><p><strong>ERP Integrations (Critical Focus)</strong></p><ul><li>Lead and support ERP integrations in a public‑sector environment.</li><li>Collaborate with vendors and internal teams on ERP upgrades and codebase alignment.</li><li>Support a critical ERP upgrade initiative currently in progress.</li><li>Experience with Tyler Munis, Tyler Technologies, or Central Square is a <strong>major plus</strong>.</li></ul><p><strong>Server Migration, Disaster Recovery & Reliability</strong></p><ul><li>Lead software server migrations (Windows Server 2020 → 2025).</li><li>Support disaster recovery strategies, backups, and system resiliency efforts.</li><li>Ensure application availability, data integrity, and rollback plans during migrations.</li><li>Work across cloud and on‑prem Windows Server environments.</li></ul><p><strong>Systems & Database Integration</strong></p><ul><li>Design and maintain integrations leveraging MS SQL Server and T‑SQL.</li><li>Optimize database interactions and application performance.</li><li>Support intranet conversion and application‑hosted server modernization projects.</li></ul><p><strong>Collaboration & Knowledge Transfer</strong></p><ul><li>Perform structured knowledge transfer from the outgoing Application Development Manager.</li><li>Partner closely with infrastructure, security, and business stakeholders.</li><li>Work independently and prioritize effectively in a fast‑paced, resource‑lean environment.</li></ul><p><br></p>
<p><strong>Systems Administrator</strong></p><p>We are seeking a skilled <strong>Systems Administrator</strong> to join our technology team. This role is ideal for someone who enjoys managing servers, supporting infrastructure, and solving complex technical issues in a fast-paced environment. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a solid foundation in system administration with room to grow into more advanced responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Manage and maintain Windows and/or Linux server environments including patching, updates, and performance monitoring</li><li>Administer Active Directory, Group Policy, DNS, DHCP, file shares, and permission structures</li><li>Support virtualization platforms such as VMware or Hyper-V, including VM creation, tuning, and maintenance</li><li>Oversee backup operations, disaster recovery testing, and storage systems</li><li>Assist with system upgrades, migrations, and infrastructure improvement projects</li><li>Monitor server health, performance metrics, and resource utilization</li><li>Troubleshoot server failures, authentication issues, and network-related system problems</li><li>Maintain accurate documentation including configurations, diagrams, and SOPs</li><li>Collaborate with network, help desk, and security teams to resolve escalated support issues</li><li>Ensure systems comply with organizational security policies and standards</li></ul><p><strong>Requirements</strong></p>
<p>As a Senior Software Developer, you will play a critical role in designing, developing, and maintaining robust software solutions. You will collaborate with cross-functional teams, mentor junior developers, and contribute to the technical direction of projects. Your expertise will ensure the delivery of scalable, secure, and maintainable systems that align with business objectives.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and development of software applications, ensuring adherence to best practices and coding standards.</li><li>Collaborate with product managers, architects, and stakeholders to gather requirements and define technical specifications.</li><li>Develop scalable and maintainable code using modern programming languages and frameworks.</li><li>Conduct code reviews, provide constructive feedback, and mentor junior team members.</li><li>Troubleshoot and resolve complex software issues, ensuring minimal downtime and impact.</li><li>Optimize application performance, scalability, and security through continuous improvement.</li><li>Contribute to the design and implementation of APIs, microservices, and distributed systems.</li><li>Stay updated on emerging technologies and recommend innovative solutions to enhance development practices.</li><li>Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.</li><li>Ensure proper documentation of code, processes, and technical decisions.</li></ul><p><br></p>
<p>Are you passionate about ensuring data integrity, system reliability, and operational resilience? Our team is looking for a skilled Disaster Recovery / Server Administrator with a strong background in managing Windows Servers (both cloud-based and on-premises). If you thrive in high-stakes environments and have a keen eye for maintaining business continuity, we want to meet you!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain disaster recovery (DR) strategies and plans ensuring minimal downtime.</li><li>Oversee regular backups, recovery testing, and ongoing data protection for critical systems.</li><li>Administer and support Windows Server environments (Azure/Cloud and On-Prem), proactively monitoring performance and availability.</li><li>Lead virtualization setup, patching, and maintenance for server infrastructure.</li><li>Document configurations, failover procedures, and DR testing results.</li><li>Collaborate with IT and security teams to enhance business continuity and risk mitigation.</li></ul><p><br></p>
<p><strong>Azure Developer</strong></p><p>We are seeking a knowledgeable <strong>Azure Developer</strong> to build cloud-native applications and services using Microsoft Azure technologies. This role is ideal for someone who enjoys designing scalable solutions, working with modern cloud tools, and collaborating closely with software and cloud engineering teams. The ideal candidate will have strong development skills, deep understanding of Azure services, and a passion for cloud innovation.</p><p><strong>Responsibilities</strong></p><ul><li>Develop cloud-based applications using Azure Functions, App Services, Logic Apps, and related services</li><li>Build APIs, microservices, and serverless workloads using .NET, C#, or other Azure-supported languages</li><li>Implement Azure integrations using Service Bus, Event Hub, API Management, or Durable Functions</li><li>Create and optimize Azure DevOps pipelines for CI/CD automation</li><li>Develop Infrastructure-as-Code templates using ARM, Bicep, or Terraform</li><li>Collaborate with architects and DevOps teams to ensure scalable cloud designs</li><li>Troubleshoot application issues, performance bottlenecks, and integration problems</li><li>Monitor cloud workloads, logs, costs, and performance metrics</li><li>Maintain documentation for Azure solutions, APIs, and deployment procedures</li><li>Participate in code reviews, design sessions, and architectural discussions</li></ul><p><br></p>
<p><strong> Network Administrator</strong></p><p>We are seeking a knowledgeable <strong>Network Administrator</strong> to support and maintain our network infrastructure across multiple locations. This role is ideal for someone who enjoys working with routers, switches, firewalls, and wireless technologies while ensuring reliable connectivity for all users. The ideal candidate will have strong problem-solving skills, attention to detail, and a solid understanding of networking fundamentals.</p><p><strong>Responsibilities</strong></p><ul><li>Configure, monitor, and troubleshoot switches, routers, firewalls, and wireless access points</li><li>Support LAN/WAN environments including VLANs, VPNs, DHCP, DNS, and routing/switching</li><li>Monitor network performance, bandwidth usage, and system alerts</li><li>Assist with network upgrades, equipment refreshes, and site deployments</li><li>Maintain accurate network documentation including diagrams, IP schemas, and configurations</li><li>Troubleshoot network connectivity issues across wired and wireless environments</li><li>Manage firewall policies, VPN tunnels, ACLs, and network segmentation</li><li>Collaborate with security teams to implement network hardening measures</li><li>Support VoIP systems, WAN circuits, and remote connectivity</li><li>Escalate complex issues and coordinate with vendors when necessary</li></ul><p><br></p>
<p>We are seeking a Full Stack Developer to take ownership of a proprietary, production-level application. This is a highly critical role supporting software actively used in medical environments (MRI and CT machines).</p><p>Environment & Product Context:</p><ul><li>Closed-source, internally developed platform</li><li>Currently running in live production across MRI and CT machines</li><li>System supports large-scale, real-time data processing across thousands of devices and multiple networks</li><li>No downtime environment – continuous deployment with background bug fixes and merges</li><li>Application includes visual tools and utilities for large-scale distributed systems</li></ul><p>Core Responsibilities:</p><ul><li>Own development and ongoing enhancement of the application</li><li>Continuously develop, test, and deploy to production</li><li>Manage CI/CD pipelines and ensure seamless releases</li><li>Handle live bug fixes and background merges without interrupting production</li><li>Build and scale systems that support high device volume and network complexity</li></ul><p><br></p>
<p>Overview</p><p>We are seeking an AI / Machine Learning Engineer to design, build, deploy, and govern scalable ML and AI solutions across the enterprise. This role combines hands‑on model development with strong ownership of AI governance, risk management, and responsible AI practices to ensure models are explainable, secure, compliant, and production‑ready.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design, develop, train, and deploy machine learning and AI models for structured and unstructured data use cases</li><li>Build end‑to‑end ML pipelines including data ingestion, feature engineering, training, evaluation, deployment, and monitoring</li><li>Implement MLOps practices for versioning, CI/CD, model lifecycle management, and automated retraining</li><li>Collaborate with data engineers, product managers, and business stakeholders to translate requirements into AI solutions</li><li>Monitor model performance, drift, bias, and data quality in production environments</li><li>Optimize model accuracy, scalability, latency, and cost efficiency</li><li>Develop reusable ML components, libraries, and frameworks to accelerate delivery</li></ul><p>AI Governance & Risk Responsibilities</p><ul><li>Embed AI governance controls across the model lifecycle (design, development, testing, deployment, decommissioning)</li><li>Ensure models meet enterprise standards for explainability, transparency, fairness, and auditability</li><li>Implement model documentation, lineage, and traceability (data sources, features, assumptions, limitations)</li><li>Perform model validation activities including bias testing, robustness testing, and performance benchmarking</li><li>Support regulatory, compliance, and legal requirements (e.g., model risk management, data privacy, internal audits)</li><li>Partner with security teams to ensure secure model development and protection of sensitive data</li><li>Contribute to responsible AI policies, standards, and best practices across the organization</li></ul>
<p>The Database Engineer will design, develop, and maintain database solutions that meet the needs of our business and clients. You will be responsible for ensuring the performance, availability, and security of our database systems while collaborating with software engineers, data analysts, and IT teams.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain highly available and scalable database systems (e.g., SQL, NoSQL).</li><li>Optimize database performance through indexing, query optimization, and capacity planning.</li><li>Create and manage database schemas, tables, stored procedures, and triggers.</li><li>Develop and maintain ETL (Extract, Transform, Load) processes for data integration.</li><li>Ensure data integrity and consistency across distributed systems.</li><li>Monitor database performance and troubleshoot issues to ensure minimal downtime.</li><li>Collaborate with software development teams to design database architectures that align with application requirements.</li><li>Implement data security best practices, including encryption, backups, and access controls.</li><li>Stay updated on emerging database technologies and recommend solutions to enhance efficiency.</li><li>Document database configurations, processes, and best practices for internal knowledge sharing.</li></ul><p><br></p>
<p>Key Responsibilities</p><ul><li>Lead end‑to‑end delivery of IT projects, including AI/ML integration initiatives, from planning through implementation and post‑deployment support.</li><li>Manage project scope, timeline, budget, risks, and dependencies across multiple concurrent initiatives.</li><li>Partner with data scientists, engineers, architects, product owners, and business stakeholders to translate AI/ML use cases into executable project plans.</li><li>Coordinate integration of AI/ML models into existing enterprise systems (e.g., applications, data platforms, APIs).</li><li>Drive Agile and/or hybrid delivery methodologies, facilitating sprint planning, stand‑ups, retrospectives, and status reporting.</li><li>Identify and mitigate technical, data, security, and compliance risks associated with AI/ML deployments.</li><li>Ensure adherence to governance, data privacy, and ethical AI standards.</li><li>Communicate project status, risks, and outcomes to leadership and executive stakeholders.</li><li>Champion continuous improvement of project management practices, tooling, and delivery frameworks.</li></ul><p><br></p>
<p>Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul><p><br></p>
<p><strong>IT Project Manager</strong></p><p>We are seeking an organized <strong>IT Project Manager</strong> to lead technology projects and ensure timely, high-quality delivery. This role is ideal for someone who enjoys planning, coordinating teams, and managing IT initiatives across infrastructure, cloud, and software environments.</p><p><strong>Responsibilities</strong></p><ul><li>Develop project plans, timelines, budgets, and deliverable schedules</li><li>Coordinate with technical teams, business stakeholders, and external vendors</li><li>Track project risks, dependencies, and issues while maintaining clear communication</li><li>Lead project meetings, document action items, and provide progress reports</li><li>Manage scope, requirements, and change control procedures</li><li>Oversee implementation, testing, deployment, and post-project handoff</li><li>Support IT governance, documentation, and compliance standards</li><li>Ensure projects align with organizational goals and technology strategies</li></ul><p><br></p>
<p>We are seeking a Business Systems Analyst to serve as a key liaison between business stakeholders and technical teams. This role focuses on analyzing business processes, translating requirements into system solutions, and ensuring technology supports operational and strategic objectives.</p><p>Responsibilities</p><ul><li>Partner with business stakeholders to gather, analyze, and document functional and technical requirements</li><li>Translate business needs into clear system requirements, use cases, and process flows</li><li>Analyze existing systems and workflows to identify gaps, inefficiencies, and improvement opportunities</li><li>Collaborate with developers, architects, and vendors to design and implement system enhancements</li><li>Support system implementations, upgrades, and integrations from requirements through deployment</li><li>Create and maintain documentation including requirements documents, process maps, and test cases</li><li>Participate in user acceptance testing (UAT), validate solutions, and ensure requirements are met</li><li>Support change management, including training materials, rollout plans, and user communication</li><li>Serve as a subject‑matter expert for assigned business applications and processes</li></ul><p><br></p>
<p><strong>SQL Database Administrator</strong></p><p>We are seeking an experienced <strong>SQL Database Administrator</strong> to manage our database environments, ensure performance, and maintain high availability. This role is ideal for someone who enjoys working with data systems, optimizing queries, and supporting mission-critical applications.</p><p><strong>Responsibilities</strong></p><ul><li>Install, configure, and maintain Microsoft SQL Server environments</li><li>Monitor database performance, optimize queries, and tune indexes</li><li>Perform backups, restorations, log shipping, and disaster recovery testing</li><li>Configure and support high-availability systems such as AlwaysOn, clustering, or mirroring</li><li>Manage database security including roles, permissions, encryption, and audits</li><li>Troubleshoot database failures, corruption, long-running queries, and performance bottlenecks</li><li>Support developers with schema changes, stored procedures, and data migrations</li><li>Maintain documentation of schemas, configurations, and DR procedures</li><li>Assist in ETL processes and reporting activities</li></ul><p><br></p>
<p><strong>Cloud Engineer</strong></p><p>We are seeking a talented <strong>Cloud Engineer</strong> to join our infrastructure team. This role is ideal for someone who enjoys building cloud-based solutions, optimizing deployments, and supporting scalable, secure environments. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a solid foundation in cloud architecture with room to grow into more advanced engineering responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Deploy, configure, and manage cloud resources across Azure, AWS, and/or GCP</li><li>Implement cloud security controls including IAM/RBAC permissions, encryption, policies, and MFA</li><li>Build and maintain Infrastructure-as-Code templates using Terraform, ARM/Bicep, or CloudFormation</li><li>Support CI/CD pipelines and automated deployments for application and infrastructure releases</li><li>Monitor cloud performance, availability, cost usage, and alerts using native tools</li><li>Troubleshoot cloud networking issues including firewalls, VNETs/VPCs, routing, gateways, and load balancers</li><li>Support containerized workloads using Docker and Kubernetes</li><li>Collaborate with developers, DevOps teams, and systems administrators on cloud projects</li><li>Document cloud architectures, procedures, and operational guidelines</li><li>Assist with cloud migrations, modernization initiatives, and optimization efforts</li></ul><p><br></p>
<p>We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
We are looking for a Help Desk Support Analyst to join our team on a contract basis in Delray Beach, Florida. In this role, you will provide technical assistance and support for hardware, software, and network-related issues while ensuring a seamless user experience. This position requires strong problem-solving skills, excellent communication, and a customer-focused approach to resolving technical challenges.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and network issues using specialized tools and effective questioning techniques.<br>• Provide detailed guidance to users, walking them through solutions to technical problems in a clear and efficient manner.<br>• Escalate unresolved or complex issues to higher-level IT support teams for further investigation.<br>• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions within the help desk ticketing system.<br>• Monitor and ensure compliance with internal service-level agreements (SLAs) to meet organizational standards.<br>• Follow up with users to confirm resolution and ensure satisfaction with technical support.<br>• Relay recurring issues, user feedback, and improvement suggestions to relevant internal teams for process enhancement.<br>• Identify areas for improvement in support procedures and recommend actionable solutions.<br>• Offer up-to-date information on IT systems, tools, and services to keep users informed.<br>• Collaborate with cross-functional teams to ensure effective communication and problem resolution.
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>