<p>We are seeking a skilled <strong>Desktop Support Analyst</strong> to provide hands-on technical support for end users in a Windows-based environment. This role will focus on <strong>PC imaging, workstation setup, hardware and software troubleshooting, and Microsoft 365 support</strong>. The ideal candidate is customer-service oriented, technically strong, and comfortable supporting users in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide desktop support for Windows-based PCs, laptops, and related hardware</li><li>Image, configure, and deploy new computers and rebuild existing devices as needed</li><li>Set up and install workstations, including monitors, docking stations, peripherals, and accessories</li><li>Troubleshoot and resolve hardware, software, printer, and connectivity issues</li><li>Support users with <strong>Microsoft 365</strong> applications, including Outlook, Teams, Word, Excel, and SharePoint</li><li>Perform user account setup, password resets, and basic access support</li><li>Diagnose and escalate more complex technical issues when necessary</li><li>Maintain accurate documentation of support requests, resolutions, and asset inventory</li><li>Assist with moves, adds, and changes for employee workstation setups</li><li>Ensure systems are updated, patched, and functioning properly</li></ul><p><br></p>
<p>We are seeking a <strong>Desktop Support Analyst</strong> to provide Tier II technical support in a highly networked environment with extensive hardware infrastructure. This role is ideal for a hands-on IT professional who enjoys troubleshooting, supporting end users, and maintaining a wide range of network-connected systems and equipment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II desktop and help desk support for onsite users</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Support, maintain, and diagnose physical IT equipment, including switches, servers, routers, cameras, ID systems, and control systems</li><li>Assist with Active Directory and Group Policy administration at a Tier II level</li><li>Manage, organize, and track IT equipment inventory</li><li>Deliver strong customer service and timely technical support to end users</li><li>Document issues, resolutions, and service activity within a ticketing system</li></ul><p><strong>Technical Environment</strong></p><ul><li>Windows-based systems</li><li>Active Directory</li><li>Group Policy</li><li>Networking fundamentals, including switches, routers, and servers</li><li>Ticketing systems such as ConnectWise or ServiceNow</li></ul><p><br></p>
<p>We are seeking a <strong>Part-Time Desktop Support Analyst (25-30 hours a week)</strong> to provide onsite technical support in a manufacturing environment in Fort Lauderdale. This role is ideal for someone who enjoys working directly with users, troubleshooting day-to-day IT issues, and supporting a stable, productive workplace.</p><p>Responsibilities</p><ul><li>Provide onsite desktop support by troubleshooting and resolving hardware and software issues.</li><li>Set up, image, configure, and deploy desktops and laptops.</li><li>Support Windows, macOS, printers, mobile devices, and other peripherals.</li><li>Coordinate with external IT partners and internal teams to manage support activities and ticket progress.</li><li>Identify recurring issues and implement practical solutions.</li><li>Track IT assets, including device assignments, inventory, and returned equipment.</li><li>Monitor servers and network-connected systems, escalating issues as needed.</li><li>Assist with employee onboarding and offboarding, including device and account setup.</li><li>Support IT and facility technology projects such as conference room systems, telephony, and security tools.</li></ul><p><br></p>
<p>We are looking for a <strong>part-time Desktop Support Analyst (25–30 hours/week)</strong> to provide hands-on technical assistance for employees in Fort Lauderdale, Florida within a manufacturing environment. This <strong>long-term contract opportunity</strong> is focused on delivering reliable desktop support, resolving day-to-day technology issues, and helping maintain a stable and productive workplace.</p><p>The ideal candidate enjoys working directly with users, has strong troubleshooting skills across end-user devices and software, and can provide dependable onsite support while assisting with hardware deployments, system maintenance, and ongoing IT initiatives. This role is well suited for a technology professional seeking a flexible part-time schedule while making a meaningful impact within an internal IT team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite support for employees by addressing service requests, diagnosing technical issues, and ensuring timely resolution of hardware and software problems.</p><p>• Prepare, configure, and deploy desktops and laptops, including operating system installation, imaging, endpoint protection, encryption, and standard application setup.</p><p>• Troubleshoot and resolve issues involving Windows and macOS systems, printers, mobile devices, peripherals, and other workplace technology.</p><p>• Work closely with external IT service partners and internal stakeholders to coordinate support activities, document progress, and prevent overlapping ticket efforts.</p><p>• Investigate recurring technical problems, determine underlying causes, and apply practical fixes that improve system reliability and user experience.</p><p>• Maintain accurate records for IT assets by tracking equipment assignments, lifecycle details, software inventory, purchasing data, and returned devices.</p><p>• Observe the health of servers and network-connected resources, escalating concerns and assisting with remediation when needed.</p><p>• Support employee onboarding and offboarding by setting up or recovering devices, accounts, and related technology access.</p><p>• Contribute to IT initiatives and facility-related technology projects, including conference room tools, telephony, security systems, and other infrastructure enhancements.</p>
<p>We are seeking a dependable and customer-focused <strong>Help Desk Technician</strong> to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul><p><br></p>
<p>Robert Half is hiring a Help Desk Technician in Doral, FL</p><p>A help desk role provides frontline IT support to users experiencing technical issues. It combines customer service, troubleshooting, and administrative tasks to ensure smooth IT operations. </p><p><strong>Core Duties and Responsibilities</strong></p><ul><li><strong>Respond to support requests</strong> via phone, email, chat, or ticketing systems. </li><li><strong>Log and track tickets</strong> with complete incident details (user info, device, symptoms, steps taken). </li><li><strong>Troubleshoot common issues</strong> such as email problems, printer errors, VPN failures, and software malfunctions. </li><li><strong>Provide remote or in‑person support</strong> using diagnostic tools and remote-control software. </li><li><strong>Perform account management tasks</strong> like password resets and account unlocks. </li><li><strong>Escalate unresolved issues</strong> to Tier 2 or Tier 3 support with detailed notes. </li><li><strong>Assist with onboarding</strong> by preparing and configuring new employee equipment. </li><li><strong>Maintain documentation</strong>, including knowledge base articles and troubleshooting guides.</li></ul><p><br></p>